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Rating 10 - Excellent. 750 out of 1184 reviews" "
10 - Excellent
750
Rating 8 - Good. 282 out of 1184 reviews" "
8 - Good
282
Rating 6 - Okay. 96 out of 1184 reviews" "
6 - Okay
96
Rating 4 - Poor. 45 out of 1184 reviews" "
4 - Poor
45
Rating 2 - Terrible. 11 out of 1184 reviews" "
2 - Terrible
11
9.0/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Jenny
Travelled with partner
23 Apr 2024
Liked: Cleanliness, staff & service
Room was clean, updated, had a beautiful view. Staff were friendly, helpful, responsive. We would definitely stay here again.
The view was very nice. The choice of pillows were either lumpy or rock hard. The resort fee was not disclosed until paying. The hot tub jets were so powerful and not enjoyable. Coffer cups were not sanitary.
Dennis
Stayed 1 night in Apr 2024
Response from Shelley S. - Hotel Management on 15 Apr 2024
Dennis - Thank you for sharing about your recent experience. The resort fee is disclosed on all 3rd party websites, we are sorry if you missed it. We appreciate the comments about some suggestions for improvement, and they have been forwarded to our management team for further review. We hope outside of those things, you enjoyed your time with us!
10/10 Excellent
Juan
Travelled with family, Travelled with family and small children
We loved the upper room with balcony and amazing lake view.
Juan
Stayed 2 nights in Mar 2024
Response from Shelley S. - Hotel Management on 15 Apr 2024
Juan - Thank you for the rating and review! It was our pleasure to be your Lake Geneva host hotel and we hope to have you with us again in the near future.
The staff in hotel were very friendly. The best part was the pool and hot tub. my kiddos loved swimming.
Reena
Stayed 1 night in Mar 2024
Response from Shelley S. - Hotel Management on 4 Apr 2024
Reena - Thank you for the rating and review. We are thrilled to hear that you had such a pleasant visit and we hope you choose to stay with us again in the near future.
Everything was good except the kid playing basketball upstairs at all hours.
Joseph
Stayed 1 night in Mar 2024
Response from Shelley S.- Hotel Management on 2 Apr 2024
Thank you for sharing. We are sorry to hear that your stay was disrupted by another guest, but we hope that outside of that you enjoyed your time with us and consider staying with us again soon.
What a lovely hotel stay. Our room spacious and cozy, the electric fireplace threw out a lot of heat and our view of the lake was amazing. Such a wonderful place to stay. The pool and hot tub/sauna was an added plus! I highly recommend.
Jennifer
Stayed 1 night in Mar 2024
Response from Shelley S.- Hotel Management on 2 Apr 2024
Thank you for sharing Jennifer! We are thrilled that you had such a pleasant visit and appreciate you taking the time to share about your experience. We hope to have you with us again soon.
Response from Shelley S. - Hotel Management on 22 Mar 2024
Thank you for the rating Sara! We hope to have you as our guest again in the near future.
8/10 Good
Dr. Nabiha
18 Mar 2024
Liked: Cleanliness, staff & service
Dr. Nabiha
Stayed 1 night in Mar 2024
Response from Shelley S. - Hotel Management on 22 Mar 2024
Dr. Nabiha - Thank you for the rating. We hope you consider staying with us again soon.
6/10 Okay
Nicholas
17 Mar 2024
Very dated and lacking up keep. Amazing location but needs a facelift.
Nicholas
Stayed 2 nights in Mar 2024
Response from Shelley S. - Hotel Management on 19 Mar 2024
Nicholas - Thank you for sharing your recent experience. We are sorry that you did not take notice of all the upgrades we have made over the years. Most of our repeat guests have commented on the many improvements, but if you have not stayed with us before, you wouldn't know these things. We understand we are not a right fit for everyone, but we hope you at least enjoyed our downtown location during your time with us.
10/10 Excellent
Georgi, Schiller Park
9 Mar 2024
Georgi
Stayed 1 night in Feb 2024
Response from Shelley S.- Hotel Management on 2 Apr 2024
Thank you for the rating Georgi! We would love to have you as our guest again in the near future.
Response from Shelley S. - Hotel Management on 14 Mar 2024
Thank you for sharing Angela! Please visit us again soon.
6/10 Okay
Melissa A
29 Feb 2024
Melissa A
Stayed 1 night in Feb 2024
Response from Shelley S. - Hotel Management on 22 Mar 2024
Melissa - We'd love to learn more about what we could have done to improve your stay. Please feel free to message us with any details, and we hope that you at least enjoyed our downtown location during your time with us.
we enjoy the area, and the view is excellent. I also enjoy Ginos east pizza.
ronald
Stayed 3 nights in Feb 2024
Response from Shelley S.- Hotel Management on 29 Feb 2024
Thank you for the review and rating. We appreciate you taking the time to share and hope you choose to stay with us again on your next Lake Geneva visit.
We have stayed there before. It’s a great place because it’s close to all the things and places we like to go and do.
The staff is extremely helpful and friendly.
Mark
Stayed 1 night in Feb 2024
Response from Shelley S. - Hotel Management on 14 Feb 2024
Mark - Thank you for the review, rating and for your patronage. We look forward to seeing you again next time!
10/10 Excellent
Marianne
4 Feb 2024
Marianne
Stayed 1 night in Feb 2024
Response from Shelley S. - Hotel Management on 22 Mar 2024
Thank you for the rating. It was our pleasure to be your Lake Geneva host hotel and hope to have you with us again in the near future.
We had a great stay at Harbor Shores at Lake Geneva! I highly recommend this place!
Dilyana
Stayed 2 nights in Jan 2024
Response from Shelley S. - Hotel Management on 4 Feb 2024
Dilyana - Thank you so much for sharing about your recent experience. We are so happy to hear that your expectations were met and we look forward to seeing you again next time.