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Went for the night for a last minute trip with the family. Great atmosphere. Pool is a great size. Awesome lounge. Food options are great. Beautiful grounds.
christine
Stayed 1 night in Mar 2024
Response from Guest Relations on 19 Mar 2024
Thank you for the kind words! We are delighted that you enjoyed your stay. We hope that you will visit again soon to see all that our resort has to offer year round.
Great place with lots of activities for adults and kids‼️I will be bringing my family back this summer‼️
Derrick
Stayed 2 nights in Feb 2024
Response from Guest Relations on 20 Feb 2024
Thank you for the review! We are delighted that you enjoyed your winter getaway with us. We look forward to you returning this summer to see all that our unique resort has to offer in any season!
The resort seems beautiful, but we were told the day before that the entire mountain top was closed but the room was non refundable. So all the things we planned to do their we could no longer do and nothing was offered in its place. They also gave us an activity schedule and it seemed to be incorrect. They claimed to have the Evolve bar open with a dj until 2am but when we walked by around 11:30 it was empty and closed with all the lights on and no one in there. The indoor pool was nice and rooms are comfortable. Not much to do there though, you’ll have to go into town.
caroline
Stayed 1 night in Feb 2024
Response from Guest Relations on 20 Feb 2024
Thank you for taking the time to provide us with your review. Please accept our sincerest apologies for not achieving our goal of providing you with an exceptional stay. We hope you will consider staying with us in the future so we can exceed your expectations.
10/10 Excellent
Theresa, Mundelein
16 Feb 2024
Theresa
Stayed 2 nights in Feb 2024
Response from Guest Relations on 21 Mar 2024
Thank you for the rating! We hope to host you again soon.
We love staying at the Grand Geneva. However, at some point there should be an adults only section as parents just let their kids run around and be disruptive.
Other than that it’s always a great stay.
Michael
Stayed 1 night in Feb 2024
Response from Guest Relations on 5 Feb 2024
Thank you for the review. It is feedback like yours that enables us to continue to improve our guest satisfaction. We hope you'll visit again to see all that our resort has to offer.
8/10 Good
Naomi
2 Feb 2024
Naomi
Stayed 1 night in Jan 2024
Response from Guest Relations on 21 Mar 2024
Thank you for the rating! We are glad that you enjoyed your stay, but if there is anything you wish to discuss, please feel free to reach out.
Thank you for your review! We are delighted that you enjoyed your stay. Join us again soon to see all that our unique resort has to offer.
2/10 Terrible
Akilah
2 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Akilah
Stayed 2 nights in Dec 2023
Response from Guest Relations on 30 Jan 2024
Thank you for providing your rating. If there is anything you wish to discuss, please feel free to reach out directly. We hope that we may host you again in the future so that we may exceed your expectations.
Thank you for the rating. We are glad that you enjoyed your visit and hope to see you again soon.
2/10 Terrible
Brian
23 Dec 2023
Brian
Stayed 1 night in Dec 2023
Response from Guest Relations on 30 Jan 2024
Thank you for providing your rating. If there is anything you wish to discuss, please feel free to reach out directly. We hope that we may host you again in the future so that we may exceed your expectations.
Thank you for your review! We are glad that you enjoyed your time with us. Please, join us again soon!
8/10 Good
Richard
Travelled with family
19 Dec 2023
Liked: Cleanliness, staff & service, amenities
Rooms were quite nice.
The exterior and pool look rather tired
Richard
Stayed 1 night in Dec 2023
Response from Guest Relations on 30 Jan 2024
Thank you for your review! We are glad that you enjoyed your stay and hope to welcome you back in future as we continue to make improvements to our historic resort.
Our stay itself was fabulous and no fault to Grand Geneva, but we had a neighboring room show back up at 3:30 to party the rest of the morning away. If we did not have our kids with us it wouldn't have been such a problem but the loud music and noise from the balcony woke everyone. As I stated i do not blame Grand Geneva as they did send staff to speak with them.
Brian
Stayed 1 night in Dec 2023
Response from Guest Relations on 30 Jan 2024
Thank you for your understanding and your patience during your stay. We hope that we may welcome you back soon so that we might exceed your expectations.
The serenity of this resort is unbelievable, we went in December and got lucky with excellent weather, but in summer this place must be a gem. Highly recommend this resort.
Peter
Stayed 1 night in Dec 2023
Response from Guest Relations on 30 Jan 2024
Thank you for the kind words. We are delighted that you enjoyed your time at our resort. We hope to see you again soon.
I loved our stay at the Grand Geneva. Easy check-in, amazing lobby and bar area, super clean, wonderful dinner at the Chop House, relaxing massage at the spa, friendly staff, and outstanding holiday decorations.
I got married during this weekend of October 28th through the 30th and my new husband and I had the Time of our lives the property was safe, clean and top-notch service. I will forever be grateful for the experience they created for us.
From the moment of check-in to check-out we couldn't have asked for more attentive and caring staff. Clean, comfortable and the amenities were outstanding.
Short walk to buildings for food, exercise and swimming pool/whirlpool.
In our Villa, the fireplace didn't work, furnace didn't work, no hot water, one tub drain was plugged, one shower head would not work and some areas not visible on a walk through, were filthy (closet ,furnace area, floor vents).
The room service food was not great, per my wife and child who ordered it. Also, could not reach front desk when I tried to call 2-3 times. Well maintained hotel with lots to offer.
Edward
Stayed 2 nights in Sep 2023
Response from Guest Relations on 26 Sept 2023
Thank you for taking the time to share your feedback with us. We appreciate your valuable input, as it helps us improve the guest experience. We are truly sorry to hear about the issues you encountered with room service and the difficulty you had in reaching our front desk. We are already addressing your concerns with our team. If there is anything we can do for you in the future, please don't hesitate to reach out.
Everything from the approach to the exiting the building was excellent. The staff was extremely friendly, helpful and went out of their way to make our stay as enjoyable as possible. Both pools and whirlpools were clean, and in great shape. Plenty of towels for everyone. The Geneva steak and chop house should honestly, be rated a 5 star restaurant. The meal that we had was absolutely no doubt in my mind, 2nd to none. Our server Hugo, was polite, quick, attentive to our needs and professional. Even for the price of the resort, my wife and I will be back. We didn't even utilize half of the options that the resort offered, and we were more than content.
Benjamin
Stayed 1 night in Sep 2023
Response from Guest Relations on 26 Sept 2023
Your feedback means so much to us! We are thrilled that Hugo took great care of you, and you enjoyed your dinner experience in Geneva ChopHouse. Thank you so much for taking the time to share your feedback. We can't wait to host you again soon.