Posted 17-Jul-2016 on Hotels
I stay at this Hotel twice a year generally for Montreux festival.
I had forgotten my scarf in my car, they never bring it back and I ask twice.
We had a double luxury room.
Pillow was old, sheets old...
TV was so small that we have to move it close to the bed, and then we realized that they were no skirting and it was dusty and the wall plaster chipping . We called room service she was useless and we asked her to come as soon as we left the room. When we come back she had left her dirty cloth on my computer. And she does not hooved . I ask them what they were willing to do for us , I COULD NOT SEE THE MANAGER AND THEY TOLD US THAT THEY MADE A VERY NICE GESTURE AS THEY OFFER THE PARKING .45.- Swiss Francs.
We paid more than 600 Swiss Franc... I asked them if they could offer us a free room for our next stay and they told us that we have to send an email to explain.
I let it in your hand for the moment and wait if you can help us.