We have been coming to the Abbey pretty much every year since 2007. It has been our winter getaway. We used to love the atmosphere, the customer service, and the pool at the spa.
However, this year, our experience was rather disappointing. Customer service has gone downhill. The staff working at the Abbey seemed uninterested in providing satisfactory customer service to the guests. Check-in was not a smooth transaction. We booked a room with a king-size bed but were assigned one with double beds. Eventually, after speaking with multiple people and showing proof of booking request, we were moved to a king-size. Next, we could not use the pool until the next day (we were told there was a hold placed on pool access, and to go to the Spa early next morning to purchase daily passes to use the pool). To my surprise, I was told that you have to purchase one guest pass PER PERSON (not room). That is new. In addition, each pass went from $25 per room (that is what we have been paying in prior years) to $40 per person!!! This is ridiculous.
Unfortunately, the Abbey is not what it used to be.