2 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews of Abbey Resort and Avani Spa

3.5 out of 5
Abbey Resort and Avani Spa
269 Fontana Boulevard, Fontana, WI

Reviews

8.4

Very good

Rating 10 - Excellent. 527 out of 1038 reviews" "
Rating 8 - Good. 253 out of 1038 reviews" "
Rating 6 - Okay. 147 out of 1038 reviews" "
Rating 4 - Poor. 67 out of 1038 reviews" "
Rating 2 - Terrible. 44 out of 1038 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Berta

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The spa area closes too early and the fact that someone has to pay $30 day pass for use of the facility in the spa area is outrageous. Use of the jacuzzi was not available. It closed too early and we had to pay an extra fee to use the facility. No complimentary breakfast no extra amenities. The place was full capacity it seems you were understaffed
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness
Lots of great things to do.
Stayed 1 night in Mar 2024

10/10 Excellent

William, chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Room was clean and large.
Stayed 2 nights in Mar 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not content with the restaurant's.
Stayed 1 night in Mar 2024

2/10 Terrible

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
It was just a check in. My check-in was at 4 PM. And I had to wait for about two hours in my car with my three children until they clean my room. It was very upsetting.
Stayed 1 night in Mar 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandy

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for weekend getaway
Stayed 2 nights in Mar 2024

10/10 Excellent

Kaylyn, Joliet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Mar 2024

8/10 Good

Aracely, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great customer service. We stayed one night and we had a room that had a connecting door. The guests next door arrived late to their room and were talking for hours. It was as if we were in the same room. I didn't want to say anything because we were only staying one night and didn't want to move rooms because it was in the middle of the night. This is the only thing that ruined our experience. 240 West Restaurant food was ok.
Stayed 1 night in Feb 2024

6/10 Okay

Andrea, Lansing

Liked: Cleanliness, amenities, property conditions & facilities
It was relaxing and quite
Stayed 3 nights in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Adriana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure for showers can be better
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is so much to do on the property alone! The room was clean and gorgeous and all the food at the hotel restaurants were amazing!!
Stayed 1 night in Feb 2024

10/10 Excellent

Mary, Cedar Rapids

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Kenyatta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable and the pool and hot tub were nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I needed. A quiet 2 days and the Avanti spa
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

ellen, Saint Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice time at the Avani spa, and a great dinner at the main restaurant. Rooms are ok - they have been spruced up since the last time I was there.
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

TZIMHS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Katrina

Peaceful
Stayed 1 night in Mar 2024

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been visiting for a few years before I had kids I loved how calm and relaxing the place is. Now with 2 toddlers I love how family friendly this resort is. We went for a relaxing trip! We had our first ever hiccups this time the water boiler went out on the first night so we didn’t get any showers after the pool and the next day they advised us the boilers were working at half capacity so they offered to move us to another building which we agree they also comped our lunch on the house for room service and our resort fees. They went above and beyond for us. I will continue to make this a trip to the abbey with my family. It’s our favorite drivable resort from Chicago to get out of the big city.
Stayed 2 nights in Feb 2024

8/10 Good

Andrea

Liked: Staff & service, amenities, property conditions & facilities
Nice looking property. Some areas need updating. Hall carpeting nees regular vacuuming. Good size rooms. Biggest turn off is the overwhelming smell of chlorine as soon as you enter the lobby. Disappointed that i could not get a spa appt or a day pass, one of the main reasons I booked the Abbey.
Stayed 1 night in Feb 2024

4/10 Poor

Barbara

Disliked: Property conditions & facilities
Xx
Stayed 1 night in Feb 2024

10/10 Excellent

AMAR NARAYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort location and amenities but only drawback is food. Restaurant has 1-2 items for vegetarians which is very disappointing
Stayed 1 night in Feb 2024
Response from V on 25 Feb 2024
Amar, thank you for your feedback! We are happy to hear that you enjoyed your stay with us, we will pass this along to our F&B department as well!

10/10 Excellent

Lolita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely love the lobby and having lunch at the Waterfront. But they absolutely need more signage for getting up and down hallways to the different parts of the hotel.( and also would be nice to have a microwave in your basic room and not have to go to a different floor )Also to have more of a checkpoint at the pool as we heard groups of teenagers that were just there to use the pool and were going home they were not even staying at the hotel. And I understand having different promotions and events but to have a kids scavenger hunt for 9:00 a.m. till 9:00 p.m. with them running all around the hotel maybe to shorten the time frame as to be considerate of other guests
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here anytime I am in the area. Staff is very helpful. Rooms clean. The location is amazing and close to the lake and several amenities. I will be back
Stayed 1 night in Feb 2024
Response from V on 25 Feb 2024
Thank you for your feedback, John! We are so glad that you enjoyed our staff and your stay! We look forward to your return!

6/10 Okay

Nina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We have been coming to the Abbey pretty much every year since 2007. It has been our winter getaway. We used to love the atmosphere, the customer service, and the pool at the spa. However, this year, our experience was rather disappointing. Customer service has gone downhill. The staff working at the Abbey seemed uninterested in providing satisfactory customer service to the guests. Check-in was not a smooth transaction. We booked a room with a king-size bed but were assigned one with double beds. Eventually, after speaking with multiple people and showing proof of booking request, we were moved to a king-size. Next, we could not use the pool until the next day (we were told there was a hold placed on pool access, and to go to the Spa early next morning to purchase daily passes to use the pool). To my surprise, I was told that you have to purchase one guest pass PER PERSON (not room). That is new. In addition, each pass went from $25 per room (that is what we have been paying in prior years) to $40 per person!!! This is ridiculous. Unfortunately, the Abbey is not what it used to be.
Stayed 2 nights in Feb 2024

8/10 Good

Trina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness, amenities
The only reason we chose this property was to use the spa as we were not interested in the family pool. So, we checked in early around 1 pm on a Sunday and headed straight for the spa for a day pass. They were sold out! We were told they had no idea if spots would open and to call back later that afternoon. I called twice and left messages. They called me 1 hour before closing and said we could get a pass at half price. I appreciated the discount I guess, but for only 1 hour? Please allow for booking day passes to the spa when you book the room. However that won’t help me as I won’t be returning. I see the remodeling that’s been done and it’s a good start. The property is very large and the way the halls wind around, it’s a veritable labyrinth when going from lobby to your room. All of that walking around revealed hallways and paint in disrepair. I’d pay more for upgraded linens and pillows. Still the setting is beautiful and unique!!
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities
Property is beautiful and bed was very comfy
Stayed 1 night in Feb 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly, we would stay again!
Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness
Hair in two plates at breakfast at the buffet. Staff deduced one meal as compensation. Staff was notified and saw the hair on both plates. This was our second stay where our room was not refreshed as of 5pm. Had to call the front desk for amenities and beds to be made. We enjoy coming here, sorry to have not had a better experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024

8/10 Good

JULIE

Stayed 2 nights in Feb 2024

6/10 Okay

Oros

Travelled with partner
Averege
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer, Darien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool was really big, so you can still enjoy it even when there are a few people in it.
Stayed 1 night in Feb 2024

6/10 Okay

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place but parking is terrible
Stayed 1 night in Feb 2024

10/10 Excellent

Deliu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, great staff, great service
Stayed 2 nights in Feb 2024

8/10 Good

Ana, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Fandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the relaxing ambience.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Karen

Stayed 2 nights in Feb 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024