View from property

Reviews of Hotel Malcesine

3 out of 5
Hotel Malcesine
piazza Pallone, 4, Malcesine, VR

Reviews

7.2

Good

Rating 10 - Excellent. 56 out of 306 reviews" "
Rating 8 - Good. 126 out of 306 reviews" "
Rating 6 - Okay. 79 out of 306 reviews" "
Rating 4 - Poor. 28 out of 306 reviews" "
Rating 2 - Terrible. 17 out of 306 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was limited and poor quality. The beds were not very comfortable and the hotel interior is dated. However, it is in a great location in Malcesine old town, right next to the dock, and our room had lovely views over Lake Garda from our balcony. It was also reasonably priced.
Stayed 2 nights in Jul 2023

8/10 Good

adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the service was great. The dinner at the restaurant was lovely. Would def stay there agai.
Stayed 3 nights in Jun 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
We had a fantastic stay here, the staff across the hotel are absolutely fantastic, always friendly and Super helpful a true credit to the hotel. The hotel is in a perfect location, close to everything around the town and right on the lake, the food for breakfast has enough choice as to not be too much. The room we stayed in (324) was a pretty standard size room with a great view of the cobblestone streets below, easy to watch the world go by. The bathroom was to be fair very small (especially for a bigger guy like me) but how long do you want to spend in the bathroom whilst you are away?!? I would highly recommend this hotel. Many thank yous to the staff that also organised a bottle of wine (which was very nice) in our hotel room when we arrived and a printed card as we were there to celebrate our wedding anniversary 😊
Stayed 3 nights in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Okay hotel. Nothing more.
It was okay. The room was quite old, they could favor a renovation.
Stayed 2 nights in Aug 2020
Response from Hotel Malcesine*** on 16 Sept 2020
Thank you for staying at our facility. Your comment is very important to us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Central location beautiful old building, clean, staff friendly and helpful. Unsure about the mezzanine stairs for young or elderly.
Stayed 3 nights in Jul 2019
Response from Luciano Chincherini on 23 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Excellent location. Very friendly staff. Rooms are are not the greatest as they are old and small.
Stayed 2 nights in Jul 2019
Response from Luciano Chincherini on 23 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for 5 nights, the staff were really friendly and accommodating. The rooms were clean and comfy. The ac was good too, you could leave it on when you went out, which was a great help
Stayed 5 nights in Jul 2019
Response from Luciano Chicherini on 23 Aug 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful hotel right on the water. The views are amazing. We got a lake view room and would highly recommended. The restaurant is very good and has outdoor seating on the lake. The breakfast buffet is also very good.
Stayed 1 night in Jul 2019
Response from Luciano Chincherini on 23 Aug 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019
Response from Luciano Chincherini on 11 Jul 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel Malcesine
Hotel is located right in the centre of Malcesine with great access to all areas. The hotel is very dated and looks tired however it is clean and staff are very friendly and helpful. The balcony is very small with only a garden chair to sit on. The court yard is used by the hotel restaurant and is very noisy both early in the morning 05.30 and late at night when the restaurant has finished. The room we stayed in was very cold and the view of the lake was very restricted due to the trees in the court yard. Personally wouldn't stay here again
Stayed 7 nights in May 2019
Response from Luciano Chincherini on 21 Jun 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Luciano Chincherini on 27 May 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Melodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice staff
Great location, nice hotel
Stayed 1 night in Apr 2019
Response from Luciano Chincherini on 27 May 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Luciano Chincherini on 27 May 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Luciano Chincherini on 27 May 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conviniently located
Convinient location. Interior a little dated but beds comfortable. Shower small but works well. Overall good stay. No kettle or fridge in room, but coffee is downstairs with breakfast.
Stayed 2 nights in Apr 2019
Response from Luciano Chincherini on 27 May 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, friendly helpful staff.
Amazing location in the centre of town, staff were very friendly and helpful. Décor and furnishings are typical for a hotel of this star rating in this area, not cutting edge but perfectly comfortable. Plenty of choice at breakfast. Overall, great value for money, we'd certainly visit again.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, the room had a great view. The breakfast was very basic - cereal, toast, cold cuts and bread. A coffee machine made average coffee. Overall a very smooth stay.
Stayed 2 nights in Sep 2018

8/10 Good

linda, cardiff south wales uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional hotel
Hotel is very clean decor traditional if you want chic/boutique this isn't for you some of the rooms have bedrooms up a steep flight of stairs on a mezanine floor not good if you're elderly and have walking difficulties we were given this room but when I explained problem to reception they gave me a suitable room immediately no problem all staff friendly and helpful food good but the breakfast was the same everyday! The hotel has a mixture of ages not just oldies I can recommend this hotel.
Stayed 7 nights in Sep 2018

8/10 Good

martin, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location
stayed hear 4 years ago and would stay again. superb staff, excellent location. Its not modern with all the bling but clean and practical with food choice a plenty. Everything to see on your doorstep so very little time spent in my room. A fantastic, busy three days.
Stayed 3 nights in Sep 2018

4/10 Poor

Alexey, Moscow

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel located close to the center of Malcesine in front of the lake Garda, but just a few rooms have a lake view. The breaksfast was good for 3*. The main problem at the summer is the air conditioning in the rooms. The temperature was above 34C, this kind of hotels should be prohibited for the unsafe service. People with diseases could even die in such environmental conditions.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel, friendly staff, fantastic meals, buffet style breakfast, drinks reasonable priced, town is two minutes away, boats to everywhere on the jetty, from outside the hotel,everything is within easy reach.
Stayed 7 nights in Aug 2018

4/10 Poor

Magnus

Disliked: Staff & service
Stayed 1 night in Aug 2018

4/10 Poor

Magnus

Disliked: Room comfort
Stayed 1 night in Jul 2018

8/10 Good

Kaz, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely location, right on the lake, in my experience the restaurant staff were quite curt.
Stayed 3 nights in Jun 2018

8/10 Good

Vadim

Liked: Cleanliness, staff & service
Great terrace & location but need renovation
The double with large terrace looking onto Lago di Garda is why I picked this hotel & didn't regret it. For the price I paid I wasn't expecintg 5* luxury & I didn't receive it. Looks like it has not been decorated/renovated since the 1990's, but everything worked just fine. Location is excellent and breakfast was good with hot/cold choices. If I came again would opt for a hotel with more comforts.

6/10 Okay

Debra , Surrey Uk

Disliked: Staff & service, room comfort
Great location..great views but basic & tired.
Bar & waiting staff rude..miserable service. Probably a long season? Reception staff great & helpful. Food at the Resturant was very nice. Rooms so Basic & very old fashioned with itchy blankets.
Stayed 3 nights in Oct 2017

10/10 Excellent

Phillip

Liked: Cleanliness, property conditions & facilities, room comfort
Waters edge
This is a typical hotel, complete with indifferent staff in (semi) attendance but what makes it magic is its location...on the waters edge! Also right next to the dock for the ferry. No coffee or tea in the room means you have to duck down to the dining room for 1st cuppa in the morning. Very adequate breakfast included in the price.
Stayed 3 nights in Sep 2017

6/10 Okay

JW, York

Ok if your on a budget
Everything was ok, not outstanding but acceptable for what we paid.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent position and restaurant.
The only drawback was the wooden stairs in the room. These were very steep and quite noisy. We could here the people in the next room using them, especially at night with the bathroom being downstairs. Other than that I couldn't fault the room for the price we paid.
Stayed 7 nights in Sep 2017
Response from pamela, booking department on 16 Sept 2017
Thank you so much for your visit and for your review. We look forward to meet you soon again at our hotel. Kind regards,

10/10 Excellent

mairead

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2017

8/10 Good

Jeff, Perth Australia

Liked: Cleanliness, staff & service, room comfort
Great Hotel on the lake shore line
Very helpful and friendly staff made for a relaxing and pleasant stay. Would recommend. Would benefit from personnal laundry facilities (nearest laundry 20 mins away).
Stayed 13 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel was clean and quiet. Room itself very hot with no air con, but provided fan helped. Bed comfortable and shower good.
Stayed 2 nights in Jul 2017

4/10 Poor

Pam, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desperately in Need of a Refurb
Great location but a pity that the hotel is in desperate need of refurbishment. In October, we booked two rooms with lake view for June and on arrival we were asked if we were all together so we said yes thinking they would put us on the same floor, instead one room was in the main hotel and we were put in an annex. One room didn't have lake view at all and the other had a balcony but there was a big tree blocking the view. In the annex there is no lift so had to carry our cases up four flights of stairs. The room was very dusty, the lights over the bed were caked in dust, there was a hole in the bathroom door, the plug hole in the shower was all rusty, walls were full of marks and the bedspreads were all stained. We complained and requested to change rooms, but there wasn't any available until the following day. We were assured by the receptionist that another room would be available but after being out for most of the day, nothing had been done, so had to chase again and was eventually moved to another room in the main hotel. This room was slightly better but still very tired. The cream settees in the reception were dirty and desperately needed cleaning. The toilets in Reception were very poor with cracked floor and wall tiles/cracked toilets and generally dirty. Breakfast was ok if you didn't mind sharing it with the flies as nothing was kept covered up. Flies could be seen in bread/cheese/meats. No air conditioning. Not what you would expected more from a central hotel.
Stayed 5 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel with beautiful views of the lake.
Great location right in the heart of Malcesine. Lovely food! Bedrooms clean but basic. Wifi only available in the lobby area and out on the veranda and have to pay per day, per device.

8/10 Good

Fred, London

Liked: Cleanliness, staff & service, room comfort
Good maybe baic hotel but central for everything
The hotel was as I say basic but good. Could have dne with a fridge and wifi available in the room. Receptionist was good but not always very talkative. the relief receptionist on tuesday afternoon verged on being rude and unhelpful. As a place to base ourselves it was fine and we would go back there.

10/10 Excellent

Morag, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful holiday
This hotel is a fairly old fashioned typical Italian hotel. We requested a lakeside room and received a room with a private terrace, fantastic!!!!!!!!!! The receptionist was bilingual and very helpful. The service and food was lovely and very reasonably priced. If you want posh modern avoid but if like us traditional Italian the go for it I would go back again awesome well done!!!!!!!

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Average Hotel in Excellent Location
The hotel us ideally located right on the shores of Lake Garda in Malcesine a lovely traditional quaint Town. But in June the temps reached 37degrees and with no air conditioning in the rooms sleeping was impossible. Clean hotel, traditional furnishings, reasonably priced all you need!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, hotels.com are a disgrace
Terrible, terrible, terrible. Booked 8 months before departure. Was emailed day before departure to be told that the hotel water pump failed and they could not accommodate us. Was on the phone uh until 1am. Eventually put in an apartment for 4 days then hotel room for 3 days. We went to hotel malceskne and spoke with people at the hotel to be told they have not had any problems with the water and in fact they had simply overbooked. I suspect that when this happens the hotel will always honour the more profitable booking.....so watch out if you book early to save money. We have contacted hotels.com customer service twice and are still awaiting a response three weeks later. Will never use them again. Totally stressful. Hotels.com you are a disgrace!!

2/10 Terrible

sam, surrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother!
After booking 4 months in advance 2 days before we were due to travel our booking was cancelled due to over booking. Cue lots of stress to try and find a new hotel so we could attend a friends wedding. Stay away! They also did the same to another couple in the same wedding party.

10/10 Excellent

Julian, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and helpful staff
We did have a problem with the booking, not the fault of Hotel Malcesine, and the hotel staff were very helpful in resolving this. For our second night we had a room with a Balcony overlooking the lake. It is a super hotel and a great place to experience Malcesine.

6/10 Okay

auntie, england

Liked: Cleanliness, staff & service
Hotel on lakeside easy access to old town and new.
Enjoyed the accessibility of both old and new town and easy access to transport links

2/10 Terrible

Paul, Caterham, Surrey

Liked: Cleanliness
Disliked: Room comfort
In urgent need of updating
Very 70's rooms which are tiny No air con, no mini fridge, no tea/coffee or kettle Very hard beds in fact nothing in the way of comfort at all and when it's hot the rooms become unbearably hot and stuffy to the point where you can't sleep If I rented a basic bedsit it would have more creature comforts than this place It urgently needs to be brought into the 21st century , I don't go on holiday and spend lots of money to slum it! On the plus side it has a perfect location and the lakeside restaurant is pretty good with nice friendly staff

8/10 Good

Rebecca , Hertfordshire, England

Liked: Cleanliness, staff & service
Great trip to Lake Garda
Good all round tourist hotel. Right next to pretty boat harbour, restaurants all around you, located in the most stunning town of Malcensine - would recommend but don't expect 5* but great mid range hotel. Will go back.
Malcensine harbour at dusk
View of Malcensine and hotel (Orange) from lake boat
Malcensine castle
Malcensine harbour

8/10 Good

keith, kent

Liked: Cleanliness, staff & service, property conditions & facilities
Very central.Great balcony overlooking lake.
Had a short 4 day break here 11 years after our last stay at this very hotel.Things have improved greatly at the hotel.Malcesine is a quaint cobbled town with lots of bars.We could sit all day at a waterside bar and people watch as the tourists came off the boats.

8/10 Good

steve & charlie, England

Liked: Cleanliness, staff & service
Beautiful view of the lake
Lake garda is a beautiful place and hotels with the lower stars 2/3 are actually little gems compared to other places- great place, clean, not very modern but that makes it quite quaint in keeping with the place itself :) the bar/ristorante on the veranda was fab great food/drinks

4/10 Poor

G & J, Surrey, UK

Disliked: Property conditions & facilities, room comfort
There have to be better hotels in Malcesine.
The room was very cramped although proably adequate for a 'tourist' hotel. In place of air-conditioning, only a fan was provided. Unfortunately the all prevailing smell of cooked fish in the common parts of the hotel was far from pleasant which caused us to eat elsewhere. Breakfast was probably the worst experience we have had in over 30 years of travelling in Europe; the cold options were limited and, worryingly, the cheese and meats didn't appear to have been refreshed or covered over the five days of our stay. The hot options were ok if your preference was for frankfurters and sauerkraut! Terrace bar staff were inattentive. Internet was offered at a price but only available in reception and bar area, all of which was a waste of time as it proved to be un-accessible!

6/10 Okay

wedding visitor, england

Liked: Cleanliness, staff & service
A hotel in central Malcesine
Central hotel. Clean but very Italian with dark furniture and very thin towels. Helpful staff. One big moan payment needed for WiFi even in reception rooms, not good in this day and age. Breakfast the same everyday, a bit of variety would have been nice. Ate lunch on the terrace overlooking the lake, food very good and reasonable

2/10 Terrible

Bonlisa, Michigan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel