Lobby

Reviews of Sleep Inn And Suites Valdosta

2.5 out of 5
Sleep Inn And Suites Valdosta
3026 James Rd, Valdosta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 330 out of 1004 reviews" "
Rating 8 - Good. 296 out of 1004 reviews" "
Rating 6 - Okay. 149 out of 1004 reviews" "
Rating 4 - Poor. 108 out of 1004 reviews" "
Rating 2 - Terrible. 121 out of 1004 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bethany

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there before because it's convenient to the freeway and it's in the corridor we take to Ft. Lauderdale FL. We had a very, positive experience at this hotel both times. It's super clean. The air conditioner worked extremely well. Its very roomy in the room with a king-sized bed. Its got great blackout curtains that engenders a great night's sleep! The walk-in shower is so roomy encased in pretty tile. The bathroom counter is very long with lots of space and then some for toiletries, towels, etc. The towels were plenties as well. My only suggestion is to provide more pillows of a better quality. Those were lumpy with little support. Overall, however, its a great, little hotel which is also very affordable. The front desk clerk was above and beyond friendly and helpful. Way to go, Sleep Inn!
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 20 Apr 2024
Hi Bethany,Thank you for sharing your positive experience at our Sleep Inn & Suites in Valdosta! We're thrilled to hear that you found our location convenient and enjoyed your stays with us. It's great to know that you appreciated the cleanliness of our rooms, the efficiency of our air conditioning, and the comfort of our king-sized beds. We're glad you found our blackout curtains conducive to a restful night's sleep and enjoyed the spaciousness and elegance of our walk-in showers and bathroom amenities. We also appreciate your feedback regarding the pillows and will certainly take it into consideration. Our team strives to provide exceptional service, and we're delighted that our front desk clerk exceeded your expectations. We look forward to welcoming you back on your next trip to Ft. Lauderdale!

4/10 Poor

Shara, Ozark

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were all very kind, but the hotel itself was lacking and in poor condition. There was black mold coming out of the overflow drain into the sink and in what should have been the grout of the shower. We needed to use the pull out bed. The mattress had no covering, was ripped and had significant staining. The platform it was on was also ripped, so a portion of the foot of the bed sagged to the floor. We were also told they do not provide any blankets for the hide a bed. So, some of our children had to make do with sheets only. One of children that slept on the bed also woke up with mysterious bites on her face and arms. While again the staff was friendly I could not in good conscience recommend this hotel and wish we had looked elsewhere for our family accommodations.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Shara,We appreciate your feedback and apologize for your disappointing experience. Your concerns will be shared with the relevant departments to address the issues mentioned in your review effectively. Thank you for recognizing our friendly staff, and we regret that your overall stay did not meet expectations. Your comments will help us improve our services for future guests.

10/10 Excellent

Terry

Liked: Cleanliness
Barely anything, location was just convenient for me during the stay.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 16 Apr 2024
Hi Terry,We appreciate your feedback and understand that convenience is key when selecting accommodations. While we're glad to hear our location suited your needs, we're surprised to hear that you found "barely anything" to note about your stay. Our team works diligently to ensure all guests have a comfortable and enjoyable experience, and we regret if we fell short of your expectations in any aspect. Your comments will be carefully considered as we continuously strive to improve our services.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Brittany, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Guest Experience Team

8/10 Good

Jorge

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 13 Apr 2024
Hi Jorge,Thank you for taking the time to share your experience with us at Sleep Inn & Suites Valdosta. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Kirsten

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, however since I selected to pay at property, when I arrived at the hotel they informed me they did not have a 2 queen bed room for us, only a room with 1 king since they over booked. just ps for booking this property, just pay in advance so your booking is secure, and you don’t wind up with 4 people sleeping in a king and 2 sleeping on the floor. lol
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 10 Apr 2024
Hi Kirsten,We apologize for any inconvenience you experienced during your stay. While we're pleased to hear that you enjoyed your overall stay, we understand your frustration with the room situation upon arrival. Overbooking can occasionally occur in the hospitality industry, and we strive to minimize such occurrences while accommodating our guests to the best of our ability. We appreciate your understanding and hope to welcome you back for a smoother experience in the future.

2/10 Terrible

JORGE

Disliked: Cleanliness, staff & service, property conditions & facilities
Service was worst. Had a reservation for the night before aid confirmation it was changed until I got there. Made me pay 3x the original rate and they did t even apologize. Smell was bad.. hotel is worth around 100 a night, vs 300
Response from Guest Relations Specialist on 8 Apr 2024
Hi Jorge,We sincerely apologize for any inconvenience you experienced during your recent stay with us at Sleep Inn & Suites Valdosta. While we strive to maintain the highest level of service, we regret any miscommunication regarding your reservation. Our rates may fluctuate based on demand and several other factors, and we understand your frustration with the change. As for the smell, we take cleanliness seriously and will investigate this matter further to ensure it doesn't recur. Your feedback is invaluable, and we hope for the opportunity to exceed your expectations in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were kind and courteous. Our kids love the game room and the pool!
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi James,We're thrilled to hear that you and your family had a wonderful time at our Sleep Inn & Suites in Valdosta! Our team takes great pride in providing exceptional service to all our guests, ensuring a pleasant and memorable stay. It's fantastic to hear that your children enjoyed our game room and pool facilities – we strive to create an environment that caters to the needs and preferences of every guest. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Sarah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great breakfast.helpful staff. Easy to get to location
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on 3 Apr 2024
Hi Sarah,We're delighted to hear that you enjoyed our breakfast and found our staff helpful during your stay at Sleep Inn & Suites Valdosta. Providing a great breakfast experience is a priority for us, and we're glad it met your expectations. Our team takes pride in ensuring guests have a seamless experience, and we're pleased to hear that you found our location easy to access. Your satisfaction is important to us, and we appreciate your feedback.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel & friendly staff. I would definitely recommend for travelers & military families stopping through. Definitely my hotel of choice while in Valdosta.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Natasha, thank you for your wonderful review! We are thrilled to hear that you enjoyed our great location, clean facilities, and friendly staff during your stay with us. It's fantastic to know that we have become your hotel of choice while in Valdosta, and we truly appreciate your recommendation to other travelers and military families. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit!Best Regards,Guest Experience Team

2/10 Terrible

Darrel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and poorly maintained. Water stains on the ceiling in our room. So gross!
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 31 Mar 2024
Hi Darrel,We're genuinely sorry to hear about your disappointment with the cleanliness and maintenance during your stay. Our team takes great pride in upholding high standards of cleanliness and upkeep throughout our property. Rest assured, your feedback will be promptly addressed to ensure that such issues are rectified and do not recur. We appreciate your valuable input, which helps us continually improve our services for all our guests.

8/10 Good

Jacalyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was awakened at 9 by housekeeping. She actually opened the door.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 1 Apr 2024
Hi Jacalyn,Thank you for choosing Sleep Inn & Suites Valdosta. We sincerely apologize for any inconvenience caused during your stay. Our hotel prioritizes guest comfort and privacy, and we take reports like yours very seriously. Rest assured, we will investigate this matter thoroughly with our housekeeping team to ensure that such incidents do not recur. Your feedback is invaluable to us as we continuously strive to provide exceptional service to all our guests.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 27 Mar 2024
Hi Melody,Thank you for being our guest at Sleep Inn & Suites Valdosta. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Wilson, Miami

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not worth the price.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 23 Mar 2024
Hi Wilson,We're disheartened to hear that your experience with us at Sleep Inn & Suites Valdosta didn't meet your expectations. We strive to provide value for our guests, and we regret that you felt the price didn't align with your experience. However, we'd like to assure you that we continuously evaluate our pricing to ensure it reflects the quality of service and amenities we offer. Your feedback is valuable to us as we work towards providing the best possible experience for all our guests.

8/10 Good

Jennifer

Business traveller
The manager seemed to be lingering and co managing three perfectly capable women at the front desk, it was off putting
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 23 Mar 2024
Hi Jennifer,Thank you for choosing Sleep Inn & Suites in Valdosta. We appreciate your feedback and apologize if the management's presence during your check-in was unsettling. Rest assured, our intention is to ensure efficient and attentive service for all our guests. Our manager often supports the front desk team during busy periods to maintain seamless operations and uphold our high service standards. We'll certainly take your comments into consideration as we continually strive to enhance our guest experience.

6/10 Okay

Thomas

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Care Team on 23 Mar 2024
Dear Thomas, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Guest Experience Team

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy..don't stay here.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 19 Mar 2024
Hi Theresa,Thank you for choosing Sleep Inn & Suites Valdosta. We sincerely apologize for your experience, and we take cleanliness very seriously at our hotel. However, we are surprised by your feedback as we have rigorous cleaning protocols in place to ensure the comfort and satisfaction of all our guests. We would appreciate the opportunity to investigate this matter further and address any specific concerns you may have had during your stay. Your feedback is invaluable to us as we strive to continuously improve our services.

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi James,Thank you for being our guest with us at Sleep Inn & Suites Valdosta and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Andrew, We're sorry to hear that your experience fell short of expectations. Feel free to contact us directly with any further details about your stay so we can address any issues. We value your input and hope to welcome you back for an improved stay.

4/10 Poor

Misty

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 27 Mar 2024
Hi Misty,I'm sorry to hear that your experience with us at Sleep Inn & Suites Valdosta wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room I was in had bugs, they moved me to a different room where the floor in the bathroom was so dirty and sticky that I had to mop it with a wash cloth. The refrigerator didn’t work. It was turned on but warm inside. Missing TV remote. The replacement remote only 2 buttons were working. The small milk containers at breakfast were spoiled. Most likely will not return to this location. TB
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 7 Mar 2024
Hi Thomas,We sincerely apologize for the inconvenience you experienced during your stay with us at Sleep Inn & Suites Valdosta. Our team takes cleanliness and guest comfort seriously, and we regret that your accommodations fell short of expectations. Rest assured, we will address the issues you've raised with our housekeeping and maintenance departments to ensure such lapses are not repeated. Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Omar

Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Mar 2024
Dear Omar, thank you for choosing us for your stay! We are thrilled to know that you had a wonderful experience with us. We hope to welcome you back soon!Best Regards,Guest Experience Team

6/10 Okay

Julie

Travelled with family
Disliked: Amenities, property conditions & facilities
The entire building inside and room smelled of cigarettes, which is interesting because there are signs saying it's a smoke free building. Breakfast was blah, nothing special. The experience could have been much better considering the price. Won't stay again.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Mar 2024
Hi Julie,We're genuinely sorry to hear about your disappointing experience during your recent stay. Our hotel has strict non-smoking policies in place, and any violation of these rules is taken seriously. We'll certainly investigate the issue further to ensure that such incidents are addressed promptly. Regarding breakfast, we regret that it didn't meet your expectations; we continually strive to enhance our offerings based on guest feedback. We value your input and hope to have the opportunity to restore your confidence in us in the future.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendliness = 5 stars
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 4 Mar 2024
Hi Melvin,We're thrilled to hear that you found our staff to be exceptionally friendly during your stay at Sleep Inn & Suites Valdosta. Providing warm and welcoming service is a top priority for us, and we're delighted that our team exceeded your expectations in this regard. Our staff takes great pride in ensuring that every guest feels valued and well taken care of throughout their time with us. Thank you for recognizing their efforts, and we hope to welcome you back for another fantastic stay in the future!

2/10 Terrible

Rebekah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay at this hotel! Rooms and hallways are filthy. Terrible service at the front desk. We believe to have witnessed drug activity in the parking lot. We did not stay the night. Left within 20 minutes of arrival.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Mar 2024
Hi Rebekah,We sincerely apologize for any inconvenience you experienced during your brief stay with us at Sleep Inn & Suites Valdosta. Cleanliness and guest satisfaction are our top priorities, and we assure you that we maintain rigorous standards to uphold them. Our team is committed to providing exemplary service, and we take reports of suspicious activity seriously, promptly addressing any concerns brought to our attention. We regret that your experience did not meet your expectations and hope to have the opportunity to exceed them in the future.

6/10 Okay

Cindy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Breakfast was limited...no water or ice...juice machine was broke...no sausage or bacon We just slept and the bed was pretty comfortable...didn't use other amenities
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Cindy,We appreciate your feedback on your recent stay. We're glad to hear you found the bed comfortable for a good night's sleep. Our team is constantly working to improve our offerings, and we'll address your concerns internally for future enhancements. Your input is valued as we strive to elevate our guests' experience.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend.
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 1 Mar 2024
Dear Christopher, thank you for your recommendation! We're thrilled to learn that you had a positive experience during your stay at our hotel. Providing excellent service and a comfortable environment is our top priority, and we're glad to see that reflected in your feedback. If there are any specific aspects of your stay that stood out to you or any suggestions you have for improvement, please feel free to share. We appreciate your recommendation and look forward to the opportunity to welcome you back on future visits.Best Regards,Guest Experience Team

4/10 Poor

Brittany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a very strong mold smell. Room did not smell clean light fixtures had mold and looked dirty. I would not stay here again.
Response from Guest Relations Specialist on 11 Feb 2024
Hi Brittany,We're sincerely sorry to hear about your experience. Our team takes cleanliness and guest comfort seriously at Sleep Inn & Suites Valdosta, and we regularly inspect and address any issues reported by our guests. However, it's also important to note that we have stringent cleaning protocols in place, including regular mold inspections and maintenance. Your feedback will be promptly addressed by our housekeeping team to ensure that any existing concerns are promptly resolved. We understand your decision not to return, but we hope you might reconsider in the future.

10/10 Excellent

Marcus

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Marcus,Thank you for choosing to stay with us! We are delighted to hear that you enjoyed your time at our hotel. If you have any further comments or suggestions, please don't hesitate to get in touch with us directly. We hope to welcome you back soon for another excellent stay!

2/10 Terrible

Tia

Travelled with family
Disliked: Staff & service
The staff is horrible.. not all of them but the cleaning crew and the ops manager for sure. Kept my deposit because per the lazy ops manager if you smoke outside and come inside the room the smoke smell will affect your deposit. Nowhere in the policy it states that I can not smoke outside in the SMOKING AREA. Nowhere does it states I can not throw away tobacco in a trash can. It states NO SMOKING IN ROOMS. Now because of this simple matter I will be taking them to civil court. So glad I got proof or everything.
Response from Manager on 27 Jan 2024
Hello Tia,Thank you for sharing your feedback regarding your recent stay. We apologize for any misunderstanding about our smoking policy. Our aim is to maintain a smoke-free environment within the rooms to ensure the comfort of all guests. However, we understand your frustration and will certainly take your comments into consideration for future updates to our policy. We appreciate your patronage and hope to have the opportunity to provide a more enjoyable experience in the future.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 19 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Diana

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 15 Jan 2024
Hi Diana,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, property conditions & facilities
Outside appearance looks brand new. Interior appearance in progress. Terrible rust problem in our room. This facility needs attention. No kitchen attendant. Was quoted room rate at desk cheaper than check out rate. Won’t return.
Stayed 1 night in Jan 2024
Response from DiAnn on 10 Jan 2024
We appreciate your patronage and your response. Our apologies for the less than excellent lodging experience. However, we ask you to please take in consideration that upgrades are in progress. We are giving attention! Have a Happy Prosperous 2024!!

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Le petit déjeuner était médiocre et la machine a jus non fonctionnel.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 10 Jan 2024
Hi Yvonne,We appreciate the feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced with the breakfast and the juice machine. Our team consistently strives to provide a high-quality dining experience, and we regret that we fell short of your expectations. Rest assured, we have shared your comments with the relevant departments to address and improve the issues raised. Thank you for bringing this to our attention, as it helps us focus on areas that need enhancement.

10/10 Excellent

Robin

Travelled with family
Liked: Amenities
We always stay at this property when we travel to Florida, at least twice a year. It is always clean and the staff is accommodating and friendly.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Robin,Thank you so much for your kind words! We truly appreciate your loyalty and are delighted to hear that you consistently experience cleanliness and exceptional service during your stays. It's always a pleasure to have you as our valued guest, and we look forward to welcoming you back for your next visit.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hello,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Sabrina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No toilet paper in the bathroom, dirty shower.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi Sabrina,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain the highest standards of cleanliness, and we regret that we fell short of your expectations. Rest assured, we take your concerns seriously and will address them with our housekeeping staff to ensure that such issues are promptly rectified. We value your input as it helps us continually improve our services for all our guests.

6/10 Okay

marisol

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property is pretty and the receptionist was very nice. But I couldn’t sleep well because I found 3 roaches walking on the night table. We were too tired to leave but I kept waking up thinking about the roaches.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi Marisol,We sincerely apologize for any inconvenience you experienced during your stay with us. We appreciate your positive comments about our property and the friendly receptionist. Our team is committed to providing a clean and comfortable environment for our guests. Rest assured, we have immediately addressed the issue you raised, and our dedicated staff is conducting a thorough inspection and implementing necessary measures to ensure the highest standards of cleanliness are maintained throughout the hotel. We value your feedback and strive to continuously improve our services.

4/10 Poor

Marta, Crystal Lake

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DiAnn on 10 Jan 2024
Thank you for sharing feedback on your recent stay with us. Please accept our apologies for any shortfalls as we are daily working toward upgrades to improve guest experience. Hopefully you will allow us another opportunity to accommodate you. Be Well!

6/10 Okay

Sigrid

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The free breakfast could use more options. When we booked in the staff applied $100 CAD to my credit card which converted to $137.03 the next day I received my credit of only $129.53 USD. Which means I lost and additional $7.50 on a $100 in one day …. Not ok.
Stayed 1 night in Jan 2024
Response from DiAnn on 10 Jan 2024
Thank you for sharing. Please accept our apologies for any misunderstanding. The 100.00 was for your deposit. Apparently taxes were not inclusive at initial Ck in which resulted in an additional 7.50. Hopefully this explanation is sufficient. Be Well.

2/10 Terrible

Elizabeth

Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Jan 2024
Dear Elizabeth, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Guest Experience Team

2/10 Terrible

Tawfik

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Jan 2024
Dear Tawfik, we sincerely apologize for the shortcomings you experienced during your stay. It's disheartening to hear that the cleanliness, service, property conditions, and room comfort did not meet your expectations. We strive to provide a comfortable and pleasant experience for all our guests, and it's clear that we have not met that standard in your case. Your feedback is invaluable to us, and we will be sharing these concerns with our team immediately to ensure that improvements are made. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future.Best Regards,Guest Experience Team

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Jan 2024
Dear Leticia, we're truly sorry to hear that your experience did not meet your expectations in terms of cleanliness, staff service, and the condition of our property and facilities. Your feedback is essential to us, and we will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable stay.Best Regards,Guest Experience Team

2/10 Terrible

Stefania

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 23 Jan 2024
Hi Stefania,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nothing outstanding
Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello mary,Thank you for choosing our hotel for your stay. We appreciate your feedback and value your opinion. If there is anything specific that you feel could have been improved, please don't hesitate to reach out to our management team. We hope to have the opportunity to serve you again in the future and provide an exceptional experience.

10/10 Excellent

Karri or Craig

Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Jan 2024
Dear Karri, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Guest Experience Team

10/10 Excellent

Jim

Stayed 1 night in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Dear Jim, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Guest Experience Team

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 28 Dec 2023
Hi Shirley,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 26 Dec 2023
Hi Jerome,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Daniel

Travelled with family and small children
Liked: Staff & service, amenities
Musky smell in room light fixtures rusted wife saw bugs in bathroom first night
Stayed 1 night in Dec 2023
Response from DiAnn on 25 Dec 2023
Please do RT give the inconsistency during your stay with us. Our objective is always to provide an excellent lodging experience. Unfortunately we failed you and are hopeful that we will obtain another opportunity to meet your expectations. Stay safe and please enjoy a joyous holiday season.