Ratings based on 2,546 verified reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 22-Jul-2019
The property is big and has many restaurants and things to do but it is going through refurbishment of the pools which is noisy and dusty. It also means that there is very few umbrellas in the pool areas and if you want one on the beach they charge $165 per day which we felt was a liberty. The room was a decent size but I found the staff a little stand-offish.
2 out of 5
by a verified traveller from Houston

Posted 21-Jul-2019
Booked this property in March for a mid-July trip. Found out 2 weeks before the trip that there was renovations happening at the property! The lobby and half of the pool (and water slide) were out of commission. Can't change resorts 3 weeks before your trip!!! They knew about this work months if not 1 year in advance and did not inform us. Disappointed is an understatement. Expedia should warn customers about this bait and switch from Westin.
5 out of 5
by a verified traveller

Posted 21-Jul-2019
Conveniently located with easy access to the ocean
4 out of 5
by a verified traveller

Posted 20-Jul-2019
I got an email from the hotel 26 hours after i booked it telling me there was major construction work going on throughout the hotel. This email was sent after the 24 hour cancellation time...Not cool people
5 out of 5
by a verified traveller

Posted 20-Jul-2019
Everyone at this resort has been absolutely the nicest people ever. We could not have asked for more. We had a great vice of the black rock and the ocean. They sent a birthday cake to our room for my husband whose birthday will be three days after we leave. It was a very nice touch. We would definitely come back.
5 out of 5
by a verified traveller

Posted 20-Jul-2019
Close to Whalers Village and the beach. Rent all your beach equipment and activities on the beach!
3 out of 5
by a verified traveller from Seattle

Posted 20-Jul-2019
Very disappointed in the remodel of the hotel. Restaurants expensive & food so so.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Jul-2019
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Jul-2019
4 out of 5
by a verified traveller

Posted 16-Jul-2019
Great location, beach... if only the pool construction was completed. When finished, this will be a definite return destination.