Ratings based on 1,778 verified reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 25-Jun-2019
The staff was absolutely amazing and very helpful:)
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 24-Jun-2019
4 out of 5
by a verified traveller from Houston

Posted 24-Jun-2019
Overall we had an amazing stay. Ritz has an amazing property in Maui, probably the best place to stay to see real paradise. Unfortunately, the hotel is a little outdated.
5 out of 5
by a verified traveller from San Ramon , CA

Posted 22-Jun-2019
Perfect in customer complain service& problem resolving, perfect in everything! Really top class hotel!
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 22-Jun-2019
5 out of 5
by a verified traveller

Posted 21-Jun-2019
The service is always great at the Ritz. It was our first family vacation with toddler and she truly enjoyed it. The staff were helpful and accommodating. She enjoyed the kiddy pool. The property was a bit secluded and we appreciated that. I don’t typically like buffets, however, the breakfast buffet provided quite a variation for all.
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 17-Jun-2019
5 out of 5
by a verified traveller

Posted 14-Jun-2019
Beautiful property! The ocean view was spectacular.
4 out of 5
by a verified traveller from Osage City, Ks

Posted 14-Jun-2019
Super nice staff always friendly and polite. I hated that there was a charge for everything. I could only do valet parking. That is not something i wanted to pay for, i dont mind walking to and from my car but my only option to park at the facility was via valet.
5 out of 5
by a verified traveller from Carmi, Illinois

Posted 13-Jun-2019
Staff was very friendly! Property was beautiful! Loved everything about it!