Ratings based on 1,779 verified reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 22-Jul-2019
5 out of 5
by a verified traveller

Posted 22-Jul-2019
The staff was extremely friendly and helpful. The property was beautiful.
5 out of 5
by a verified traveller from California

Posted 21-Jul-2019
We loved the privacy of the property along with the Hawaiian decor. The spa is excellent, pool is big and serene. Loved that there is a Catholic Church very close by and the market with reasonable and delicious food options. Thank you to the following people for making us feel valued and welcomed. Travis, Cynthia, Dora and Brandon at the spa were above and beyond with their customer service. Kevin our server at the pool was great and Todd for making us delicious drinks especially the mojitos. Both Jez and Owen our pool attendants were very genuine and helpful. Thank you Ken at the Maui Sunglass hit for cleaning and noticing that a nose pad was missing on my Maui Jim’s and he replaced for me! Adriana at the front welcomed us warmly and Koue, our bellman was also very nice. Loved our stay!
5 out of 5
by a verified traveller

Posted 19-Jul-2019
Great location, great food, great pool, great spa.
5 out of 5
by a verified traveller

Posted 15-Jul-2019
The Ritz is a beautiful resort on the north shore of the island. It is quiet and a wonderful place to stay.
Comment from Hotel Management
17-Jul-2019 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha and mahalo for your review! We are so pleased to see that you enjoyed your stay and hope to have the opportunity to welcome you back in the near future.
5 out of 5
by a verified traveller from Los Angeles

Posted 08-Jul-2019
Property is beautiful, staff amazingly kind and helpful. Had a wonderful trip.
Comment from Hotel Management
08-Jul-2019 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha Liz and mahalo for your five star review! We are delighted you had a wonderful trip and enjoyed the service provide by our Ladies and Gentlemen. Thank you again and we hope to have the opportunity to welcome you back in the near future.
5 out of 5
by a verified traveller

Posted 07-Jul-2019
Comment from Hotel Management
14-Jul-2019 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha and mahalo for your five star review! We are delighted you enjoyed you had such a memorable stay and look forward to welcoming you back to the beautiful shores of Kapalua.
5 out of 5
by a verified traveller

Posted 07-Jul-2019
Comment from Hotel Management
14-Jul-2019 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha and mahalo for your five star rating! We are delighted you enjoyed your stay and hope to welcome you back again during a future visit to Kapalua.
4 out of 5
by a verified traveller

Posted 03-Jul-2019
Comment from Hotel Management
14-Jul-2019 by The Ritz-Carlton, Kapalua, Hotel Management
Mahalo for your four star review! We are delighted you enjoyed your stay and hope to welcome you back again soon.
5 out of 5
by a verified traveller from San Antonio, Texas

Posted 03-Jul-2019
Definitely the best located Ritz we’ve been to. Beautiful scenery and overall experience. We will definitely be staying here again.
Comment from Hotel Management
08-Jul-2019 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha Larissa and mahalo for your five star rating! We are so pleased that you enjoyed the beauty of Kapalua and look forward to welcoming you back on your next visit.