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The Ritz-Carlton, Kapalua

Star Rating
5 out of 5

Information

Reviews

4.5 / 5Wonderful
1,813 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Kapalua Resort
    12 min walk
  • Popular Location
    Kapalua Golf Resort Bay Course
    15 min walk
  • Restaurant
    Pineapple Grill
    16 min walk
  • Restaurant
    Merriman's Maui
    21 min walk
  • Airport
    Kapalua, HI (JHM-West Maui)
    8 min drive

Book online or call:

020 3564 4853

Your dates need to occur after 2019-12-14. Try updating your dates to see prices for your trip.

    About this area

    Lahaina

    Located in Lahaina, The Ritz-Carlton, Kapalua is next to a golf course and near the beach. Kapalua Golf Club Plantation Course and Lahaina Harbor are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore D.T. Fleming Beach Park and Kapalua Beach.

    Visit our Lahaina travel guide

    What's nearby

    • Popular Location
      Kapalua Resort - 12 min walk
    • Popular Location
      Kapalua Golf Resort Bay Course - 15 min walk
    • Popular Location
      D.T. Fleming Beach Park - 16 min walk
    • Popular Location
      Kapalua Beach - 4 min drive
    • Popular Location
      Napili Bay Beach - 5 min drive

    Getting around

    • Lahaina Sugar Cane Train Kaanapali Landing Station - 9 min drive
    • Kahului, HI (OGG) - 53 min drive

    Restaurants

    • The Banyan Tree — 1 min walk
    • Kai Cafe — 1 min walk
    • Pineapple Grill — 16 min walk
    • Merriman's Maui — 21 min walk
    • Sea House Restaurant — 21 min walk

    About this property

    The Ritz-Carlton, Kapalua

    Hop on The Ritz-Carlton, Kapalua's free shuttle and hit the beach, practise your swing on the golf course, or pamper yourself at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 463 rooms boast deep soaking bathtubs, and offer free WiFi and furnished lanais. IPod docking stations and 24-hour room service are standard, as are LCD TVs with cable channels.

    Awards and affiliations

    • The Ritz-Carlton, Kapalua is listed in the 2017 Condé Nast Traveller Top 100 List.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and public transport

    • Valet parking: USD 30.00 per day
    • Electric car charging station
    • Free local area shuttle up to 2 mi
    • Free beach shuttle

    Food and drink

    • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: USD 50 for adults and USD 25 for children
    • 6 restaurants and 1 coffee shop/cafe
    • 3 bars/lounges, 1 beach bar and 1 poolside bar
    • 24-hour room service

    Things to do

    • 24-hour fitness centre
    • 18 holes of golf
    • 3 outdoor pools
    • Basketball
    • Canoeing
    • Children's pool
    • Ecotours
    • Full-service spa
    • Kayaking
    • Outdoor tennis court
    • Pilates classes
    • Playground
    • Sauna
    • Shopping
    • Snorkelling
    • Hot tub
    • Steam room
    • Surfing/boogie boarding
    • Tennis
    • Yoga classes

    Family friendly

    • 3 outdoor pools
    • Children's pool
    • Dry-cleaning service
    • DVD player
    • Free local area shuttle
    • Free cots/infant beds
    • Free rollaway/extra beds
    • Corner/local shop
    • Laundry facilities
    • Playground

    Conveniences

    • ATM/banking services
    • Lift
    • Free newspapers in reception
    • Front-desk safe
    • Gift shop/newsstand
    • Corner/local shop

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry-cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • English
    • Japanese

    Business services

    • Business centre
    • Meeting rooms
    • Conference space (200000 square feet)

    Outdoors

    • Beach cabanas (surcharge)
    • Beach loungers
    • Garden
    • Pool cabanas (surcharge)
    • Pool sunloungers
    • Terrace

    Spa

    • 15 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Facials
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - on the beach
    • Massage - prenatal
    • Massage - sports
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Sauna
    • Hot tub
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Braille signage
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible spa
    • Wheelchair-accessible pool
    • Wheelchair-accessible fitness centre
    • Wheelchair-accessible business centre
    • Wheelchair-accessible restaurant
    • Visual alarms in hallways

    More

    • Beach towels
    • Designated smoking areas
    • TV in reception

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Egyptian cotton sheets
    • Free cots/infant beds
    • Free rollaway beds
    • Hypo-allergenic bedding
    • Premium bedding

    Bathroom

    • Bathrobes
    • Deep-soaking bathtub
    • Designer toiletries
    • Hairdryer
    • Rainfall showerhead
    • Separate bathtub and shower

    Entertainment

    • TV channels
    • DVD player
    • iPod dock
    • LCD TV
    • pay films
    • premium channels

    Food and drink

    • Espresso maker

    Outdoor space

    • Furnished lanai

    More

    • Connecting rooms available
    • Desk
    • Free local calls
    • Free newspapers
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone
    • Slippers
    • Turndown service

    Nearby things to do

    Activities

    Where to eat

    4.5

    Wonderful

    5 - Excellent
    1,251
    4 - Good
    376
    3 - Okay
    117
    2 - Mediocre
    44
    1 - Poor
    25
    4.7
    Cleanliness
    4.7
    Service and Staff
    4.4
    Amenities
    4.5
    Property condition

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 5 nights in Dec 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      By far one of the best resorts we have ever stayed at. Pictures do not do it enough justice. This resort is far more beautiful in person. There was so much we wanted to do and decided to wait last minute (Worst Idea, recommend to plan ahead) Luckily Concierge Cynthia helped us plan out our itinerary and we ended up being able to do the majority of activities we wanted. Thank you to the entire wonderful staff for making our stay truly magical

      Stayed 4 nights in Nov 2019

      4/5 Good

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      All staff were professional and provided outstanding service

      Stayed 6 nights in Nov 2019

      3/5

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      I am disappointed to write this review. Our issues began upon check-in when the staff member actually tried to down grade our room. I explained that I paid for resort view and they insisted garden view was an upgrade from resort view. This is not the case, however, as a resort view is more expensive than a garden view. I allowed the person at reception to talk me into the change but was not happy with the room and to their credit they immediately moved us to a resort view. While this issue was ameliorated it did unfortunately set a deceptive tone to the start of our vacation. Another strange issue that came up was while the room was booked with breakfast included I was being charged upwards of 80$ for each breakfast. Despite visiting reception about this matter I continued to be charged. The charges were eventually reversed (Thank you, Grace!) but again, a strange tone was set regarding money as I had tipped the very attentive and friendly breakfast staff but then later the charges were reversed. Another odd interaction was when I tried to get sunblock from the pool deck. Prior Ritz Carlton resorts supplied sunblock. This Ritz had the after sun lotion, but I was told the actual sun lotion was on “back order” and therefore not available. Again, I would not expect excellent “above and beyond” service from another hotel, but I resent hitting so many road blocks when I am paying almost $800 a night for a resort. If your sun block is on back order - g

      Stayed 7 nights in Nov 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Customer service was top notch, better than I’ve seen at many other hotels.

      Stayed 3 nights in Nov 2019

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