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Reviews of Hotel Lafayette LA North

3 out of 5
Hotel Lafayette LA North
2032 NE Evangeline Trwy, Lafayette, LA

Reviews

5.4
Rating 10 - Excellent. 20 out of 112 reviews" "
Rating 8 - Good. 24 out of 112 reviews" "
Rating 6 - Okay. 17 out of 112 reviews" "
Rating 4 - Poor. 7 out of 112 reviews" "
Rating 2 - Terrible. 44 out of 112 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and bathroom was dirty. They had ashes on the floor, hair in the bed, tub, on the floor. The manager Shawn Johnson wasn’t professional at all. The hotel had all kind of people on drugs living there. It’s just not a safe environment at all. I wouldn’t recommend this hotel to my dog!
Stayed 15 nights in Dec 2019
Response from Cheshta on 19 Dec 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 Terrible

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid the booking fee but couldn't stay!
I have been charged for booking and not reimbursed! They have done this to me in the past so I have learned my lesson and will not be booking with them again! They said they no longer do online booking but they still kept my money and will not give it back. Everyone I talk to says it's not their problem!
Stayed 2 nights in Dec 2019
Response from Joey on 17 Dec 2019
Hi, Carrie! We regret the trouble caused. Be assured, this feedback has been passed to our concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience in the future. Regards, Joey

2/10 Terrible

Tori, Lafayette Louisiana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything from the time I booked the reservation and chosen the option to pay upon arrival and they charged my card and then got to the property and Still had to pay for the booking.they then said they no longer used the booking agency Expedia any more so they made me cancel my booking thru Expedia and go thru them to book and then the front desk clerk didn’t put the dates I originally needed and then waited till nine o’clock to come tell us that we hadn’t payed for that night and when I asked if I could just pay for the room for the night she informed me that the price changed from $27 before tax to $59.99 before tax. I decided I was not paying that much for a dump hotel because they make it look good online but it’s nothing like it looks are they described online so the front desk clerk called the front desk and said that the room was good to release our cash deposit back to us when I got down to the lobby the clerk said they couldn’t find my deposit so I had to go back the next day so the next day I called before driving there and they then informed me that I couldn’t get my deposit back because I was in the room over the time I was suppose to check out while the whole time I’m thinking my original dates were the same and that it was paid for. I will never stay at that hotel again. They are so unorganized and need to have the board of health go there.
Stayed 5 nights in Dec 2019
Response from Cheshta on 14 Dec 2019
We truly regret the distress caused, Tori! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from Cheshta on 12 Dec 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Cheshta on 11 Dec 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 Terrible

William G

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made my reservation two days prior to my stay. When I arrived after a long day I was informed the hotel was booked up and they no longer accepted on line reservations. Wound up driving the 3 hours home and three hours back for work
Stayed 1 night in Dec 2019
Response from Cheshta on 11 Dec 2019
Something like this should not have happened, William! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

6/10 Okay

John

Stayed 7 nights in Nov 2019

2/10 Terrible

Carlton

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room on arrival. Don’t use hotels.com
No room in spite of reservation. Fail on hotels.com and ho9tel lafayette.
Stayed 1 night in Dec 2019
Response from Cheshta on 9 Dec 2019
We truly regret the distress caused, Carlton! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
No wifi! Stay away horrible place to be, dirty, they advertise wifi but it doesn’t work & they refuse to fix it
Stayed 3 nights in Nov 2019
Response from Cheshta on 7 Dec 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price we paid we had a great stay. Very quiet and low key. I would definitely stay there again.
Stayed 2 nights in Nov 2019
Response from Cheshta on 6 Dec 2019
Hi, Raymond! Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Cheshta on 5 Dec 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 Terrible

Andrue

Stayed 1 night in Nov 2019

8/10 Good

Valentina

Travelled with family, Business traveller
Liked: Staff & service
Raylin is the best person on staff!!! Anything and everything I have ever asked of her she has always come through
Stayed 7 nights in Nov 2019
Response from Cheshta on 2 Dec 2019
Charmed to see you loved our services, Valentina! Have a pleasant day ahead :) Regards, Cheshta

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Abysmal from the start, this travesty of a hotel almost feels like it was abandoned. There's trash all over, and pretty much everything is broken. The light switch did nothing, and the light fixtures were ripped apart. The towel rack was dangling from the wall, and there were no towels in the room save for a dirty rag draped over the rack where an iron belonged (also missing). The reserved room (King, non-smoking) turned out to be two doubles with an awful odor. Everything was covered in a layer of grime, there was a dirty cotton swab on the bathroom floor, and the unplugged mini fridge was full of black mold. The television and free wifi were both also non-functional. Finally at checkout, the clerk tried to dismiss me without refunding my $50 cash damage deposit (laughable in itself as the room came trashed from the start). I was then told I'd need to come back an hour after checkout time to wait for housekeeping to verify the room so I could get my deposit back. They relented at my complaint and had it refunded 10 minutes later, but I had to insist that I'd paid cash for that and needed to leave. The entire property also had inconsistent branding, claiming at least three different names with a blank white key card. Even at a steep discount, the best I can say is that I lived through the experience.
Stayed 1 night in Nov 2019
Response from Cheshta on 1 Dec 2019
Something like this should not have happened, Josh! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 Terrible

Disgusted, Lafayette, LA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting! Great price but not worth it. Had to switch rooms 3 times - I put a frozen dinner in the microwave and discovered a ton of baby roaches after the timer went off. In the next room it was apparent that the sheets had not been changed, and finally in the last room, the bathtub was filthy. I ended up buying lysol and just cleaning it myself. The staff is very unorganized, people sleeping on the lobby sofas overnight... I am not the only person that has had similar experiences there - just stand in the lobby for a minute and you'll hear the complaints. In addition, their wifi does not work and according to the staff, it won't be any time soon and absolutely no security on the premises.
Stayed 1 night in Nov 2019
Response from Cheshta on 29 Nov 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 Terrible

Disappointed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was smokey, cold (the heater did not work), very weak WiFi, customer service was terrible.
Stayed 2 nights in Nov 2019
Response from Cheshta on 26 Nov 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2019
Response from Cheshta on 26 Nov 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for my room in advance, once I arrived hotel gave my room away. Staff made no effort to assist me with getting another room. Place was disgusting once I arrived. Ended up getting another hotel and demanding a refund
Stayed 2 nights in Nov 2019
Response from Edward on 24 Nov 2019
Sorry to know about the problem faced! We are working hard to deliver great service experience each time when someone visits our hotel. We will look forward to hosting you soon with a nice experience in the future. Regards, Edward

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Cheshta on 21 Nov 2019
Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

6/10 Okay

kippynyc, Lafayette, LA

Disliked: Staff & service, amenities, property conditions & facilities
I stayed in this property many times when it was owned by Ramada. Currently this property was under renovation construction and the front desk was not knowledgeable which rooms were being constructed. For the Expedia rate I paid they kept putting me in rooms that were uninhabitable because of construction. These new owners don't have their act together....
Stayed 1 night in Nov 2019
Response from Cheshta on 19 Nov 2019
Hi, Kippynyc! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from Cheshta on 18 Nov 2019
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Cheshta

2/10 Terrible

Susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is in disarray, a lot of drug addicts and prostitutes stay here. Security is a joke, did not feel safe. Not recommended for anyone to stay.
Stayed 14 nights in Oct 2019
Response from Cheshta on 18 Nov 2019
Hi, Susan! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Cheshta

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No working wi-fi !! False advertisement, do not stay here. Unbelievable nothing works, run down property, how this place has not been condemned is beyond me. Management is non existent! Trying to get a refund. Read the other negative reviews because they are correct there is no wifi here and the front desk will not fix it which is totally unacceptable.
Stayed 4 nights in Sep 2019
Response from Cheshta on 16 Nov 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2019
Response from Cheshta on 12 Nov 2019
Thanks for rating us positively, Ronald! We hope to welcome you again soon. Have a nice day :) Regards, Cheshta

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had no room
Stayed 2 nights in Nov 2019
Response from Cheshta on 12 Nov 2019
Hi, Debra! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

8/10 Good

Brittany joe

Stayed 1 night in Nov 2019

10/10 Excellent

ajmarks, Louisiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and friendly. Property is peaceful.
Stayed 1 night in Nov 2019
Response from Cheshta on 10 Nov 2019
Charmed to see you loved our services, Ajmarks! Have a pleasant day ahead :) Regards, Cheshta

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Cheshta on 9 Nov 2019
Hi, Keith! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Cheshta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Cheshta on 9 Nov 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

10/10 Excellent

BillieJo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Cheshta on 9 Nov 2019
Thank you so much for the wonderful rating, We hope to host you again soon. Have a nice day ahead :) Regards, Cheshta

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Cheshta on 9 Nov 2019
Thanks for the perfect rating, Hope to host you soon. Looking forward to your continuous love and support :) Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought price and location near I-10 was ok I wasn’t expecting much just a place to spend the night driving through. You get what yo pay for! Very dangerous and not Secure Very dark Isolated. Criminal and drugs gang activity. Fighting and loud yelling. We left and just gave up our money to get out of there. Stay clear of this place it is not worth it! You can’t rest/relax if you fear for life and property.
Stayed 1 night in Nov 2019
Response from Cheshta on 10 Nov 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

10/10 Excellent

Verified traveller

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Stayed 1 night in Nov 2019
Response from Cheshta on 9 Nov 2019
Hi, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Cheshta

8/10 Good

Andrew, HOUMA Louisiana

Business traveller
Liked: Cleanliness
No WiFi The property represented free WiFi and it did not provide it
Stayed 1 night in Oct 2019
Response from Cheshta on 10 Nov 2019
Hi, Andrew! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

2/10 Terrible

KMJ, Lafayette , Louisiana

Disliked: Cleanliness, staff & service, property conditions & facilities
The switch my room to a double and i book my room a week in advance room was dirty they had alot of stray ppl walking around felt unsafe
Stayed 2 nights in Nov 2019
Response from Edward on 7 Nov 2019
Hi! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Edward

6/10 Okay

Kayla

Business traveller
Good stay
Good stay
Stayed 3 nights in Oct 2019
Response from Cheshta on 10 Nov 2019
Thanks for your valuable time to write a review, Kayla! As per the feedback, it seems that you are not completely satisfied with the services and we are extremely apologetic to know this, however, we shall strive hard to ensure better services in the future. Regards, Cheshta

6/10 Okay

Brian

Business traveller, Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Edward on 7 Nov 2019
Hi, Brian! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Edward

2/10 Terrible

Westley

Stayed 1 night in Nov 2019

4/10 Poor

Kristopher

Business traveller
Disliked: Cleanliness, property conditions & facilities
If the price is cheap u wont sleep a peep..LOL
Dont even know where to start. The only reason I gave any type of good marks is the 2 front desk ladies that were there that checked me in had the best personalities!! If I could of spent the night on a couch in the lobby and spent maybe 10 bucks that night it would of been great!! I would of enjoyed my stay better. The place used to be a great hotel at one time I assume. It is huge and from the outside dont look half bad but there is nothing at offer except things you dont really want. Prostitutes will knock on your door at night to offer their services but was told if you put something on the doorknob this will stop them from doing so. Was told by a gentleman the next morning when I checked out that the manager at night will actually send a lady to your room if requested so if that is the type of service your looking for then you found the right place..LOL.
Stayed 1 night in Oct 2019
Response from Cheshta on 1 Nov 2019
Something like this should not have happened, Kristopher! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the interstate. The rooms were remodelled.
Stayed 1 night in Oct 2019
Response from Cheshta on 1 Nov 2019
Thank you for rating us super, Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Cheshta on 30 Oct 2019
Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

4/10 Poor

Nora

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Don't stay here, looks nice until in room
This place appears to look very nice in the lobby area. Once you get to your room that is another ball game. Only 1 bath towel to use, nothing more, has coffee pot no coffee. floors were so dirty I was afraid to take my shoes off. The outside area trash everywhere, garbage cans over flowing, lots of shady activity going on all night. People knocking on my door all night and early morning, the room next to mine had constant activity.
Stayed 1 night in Oct 2019
Response from Cheshta on 29 Oct 2019
Something like this should not have happened, Nora! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property did not feel safe and the room felt like it had not been clean in a while. We stayed only for a night until to make it to our trip to New Orleans. I regret our stay here, we barely slept and it smelled like cigarettes!! It's really really affordable and now I understand why. It was awful here. DO NOT STAY.
Stayed 1 night in Oct 2019
Response from Cheshta on 29 Oct 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Cheshta on 27 Oct 2019
Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

6/10 Okay

Molly

Liked: Cleanliness, property conditions & facilities, room comfort
Nothing to write home about
It was mediocre
Stayed 1 night in Oct 2019
Response from Cheshta on 21 Nov 2019
Hi, Molly! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I turned up on the Sunday night at about 9.30pm and there were people loitering out the front - like they lived there? Checked in and asked for a secure room and the attendant said “best to be internal” which was weird. Got the room keys and drove my car around to the car park and was the only car parked in area. This felt a bit creepy and knew I would have to do two trips with luggage, so went in with computer bag and keys first. Didn’t take too much notice of the room as it was not well lit up until I was in the main building from the carpark. This is when the complex smell hit me! I then noticed everything was musty and empty and dirty! I got into my room and whilst the bed was comfortable it smelt of mould, the curtains didn't cover the windows and and the lock consisted of a simple hook. Made the decision not to go back out to car as it felt very unsafe to do so, especially since as I started heading out there was a domestic argument happening outside between other "guests". So I barricaded door with a chair and because I had left my luggage in the car, I had to sleep in my clothes. Woke up the next day, and decided to get some breakfast - no breakfast available apparently because no one was there. As I left my room I noticed the rooms either side of mine which looked like squatters were living there with broken windows and kicked in doors. I realised every room around me was stripped bare. Don't stay here! Very run down and neglected!
Stayed 6 nights in Sep 2018
Response from Cheshta on 25 Oct 2019
Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Cheshta

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staffs were unprofessional, she gave me 1 key for 2 rooms and told me they were joint room so just 1 key issued. She also told me if someone was in the room then just go back and she d give me another room. The place was a mess. People in the parking lot doing drugs and drinking. I had to leave and got a refund for it. There is no way I will go back in there
Stayed 2 nights in Oct 2019
Response from Cheshta on 21 Nov 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

8/10 Good

Kya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Cheshta on 22 Oct 2019
Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

2/10 Terrible

Tyler

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
Outside area was a disaster. Trash cans were overfllowing, three large trash bags were left filled in front of our room. Steps were filled with food, trash and cigarette butts, inside main lobby carpet was un-vacuumed for weeks. All night coffee stand was empty and the trash can overflowing. Needed three rooms before we had one we could use. Rooms were basic, but redone, clean and comfortable.
Stayed 1 night in Oct 2019
Response from Cheshta on 20 Oct 2019
Hi, Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta