Exterior

Reviews of Best Western Lafayette Inn

2.5 out of 5
Best Western Lafayette Inn
2207 NW Evangeline Trwy, Lafayette, LA

Reviews

7.8

Good

Rating 10 - Excellent. 286 out of 748 reviews" "
Rating 8 - Good. 252 out of 748 reviews" "
Rating 6 - Okay. 99 out of 748 reviews" "
Rating 4 - Poor. 55 out of 748 reviews" "
Rating 2 - Terrible. 56 out of 748 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vaughn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room with AC on. (Much appreciated) Great breakfast..Easy check in and out.
Stayed 1 night in Mar 2024

8/10 Good

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All we expected. Staff was great.
Stayed 1 night in Mar 2024

4/10 Poor

Ania

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very loudly crowd during a night interrupting other people sleep. Room 226 has a terrible ac unit. Dirty, noisy and rattles when working. Rooms overall looking nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great my family enjoyed it
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Cigarette butts on ground around property. Doggie doodle not picked up. Room fine, but outside definitely needs attention.
Stayed 1 night in Feb 2024

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close off highway. Nice staff
Stayed 1 night in Feb 2024

6/10 Okay

Halle

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I like to stay at this property because it’s so convenient but the previous time I stayed there the room wasn’t clean and had air and heating issues.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient to I-10 or I-49. The room was very modern and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Judith

Stayed 1 night in Feb 2024

6/10 Okay

Cary

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and quiet clean Inn
Stayed 1 night in Jan 2024
Response from management on 17 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Cristina

Stayed 1 night in Jan 2024
Response from management on 17 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experienceSincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Vallorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from management on 17 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagementManagementBest Western Lafayette Inn

8/10 Good

Sophia

Travelled with family, Business traveller
Liked: Staff & service

10/10 Excellent

Sea

Liked: Property conditions & facilities
She was very fast and polite
Stayed 1 night in Dec 2023
Response from management on 17 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Nancy

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. Nice clean comfortable bedding. Up to date room furnishings.
Stayed 1 night in Nov 2023
Response from management on 18 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

8/10 Good

Patrice, Pennsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, good choices at free breakfast.
Stayed 1 night in Nov 2023
Response from Val on 20 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay!!! Keep driving!!!
Too many thug/homeless people walking through the parking lot. Sheets were stained! A/C did not cool and was very loud. No hot water in the shower.
Stayed 1 night in Nov 2023
Response from Val on 19 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, professional staff. Nice room.
Stayed 1 night in Nov 2023
Response from management on 17 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the updates to the facility. Nice desk and larger televisions and new carpet. We have no complaints.
Stayed 1 night in Nov 2023
Response from management on 17 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought that it was very reasonable. It had great employees who were very friendly.
Stayed 1 night in Oct 2023
Response from management on 17 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

2/10 Terrible

Terry

Stayed 1 night in Nov 2023
Response from Bianca on 30 Nov 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from management on 17 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, convenient and safe
I stayed here in passing through on a road trip from TX to GA, this being about the half-way point. Arrived around 9pm. Was traveling as solo female (50). The hotel and grounds felt very safe, the staff was very nice, the room was spacious, clean and the bed and pillows very comfortable. Nice updated furniture, tv. Had plenty of toiletries, towels, coffee maker, fridge, microwave. It was also very quiet at night, I slept well. For a quick stop overnight, it's a solid choice. Breakfast was just 'ok' the eggs were inedible, but they had the waffles, toast, sausage, juice, etc. If I were ever passing through again, I'd choose this one.
Stayed 1 night in Oct 2023
Response from management on 17 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from management on 31 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean let us check in early and had late check out definitely will use again!!
Stayed 1 night in Oct 2023
Response from Val on 23 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

8/10 Good

Collynn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pet noise
Stayed 1 night in Oct 2023
Response from Val on 23 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

4/10 Poor

trent

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great curb appeal bad idea
The hotel is beside the ghetto for 1. I gelt i should of brought my pistol with me to the gas station next door. There was no carpet in the hallways which i could understand during a remodel but they charged me $130 for a room that was i would say not even a $75 a night room. The shower looked like the fake tile was going to fall off the wall and and you didnt feel like the toilete was going to flush every time. PS funny how this asked for a photo and the photo of the carpet not in the hallway is too large to upload.
Stayed 1 night in Oct 2023
Response from management on 13 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

8/10 Good

James

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from management on 28 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

8/10 Good

Alexisa

Liked: Cleanliness, staff & service
Staff was friendly
Stayed 1 night in Sep 2023
Response from management on 28 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

6/10 Okay

Craig

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was very nice. Only complaints were that the refrigerator did not fit in the cabinet so the cabinet door would not close and made it difficult to walk between the bed and cabinet. Also, the TV volume was stuck on very low.
Stayed 3 nights in Sep 2023
Response from management on 28 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

2/10 Terrible

Rita

Liked: Staff & service
Disliked: Cleanliness
The first room I was put in wasn’t clean. The second and third room I was sent to had roaches. I would not be staying at this hotel again
Stayed 1 night in Sep 2023
Response from VAL on 17 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

2/10 Terrible

Natasha

Travelled with family
Disliked: Staff & service
After driving for 6 hours after attending a football game I didn’t get to stay here. I done my reservation online so after the football game after being so exhausted from the game only to get to the hotel for the girl at the desk to tell me that I didn’t have no room and she didn’t have any left. She acted like she wasn’t even concerned either. I am a manager and works with customer service and this www so unprofessional. I had to ask about my money that was taking off my card cause she sure wasn’t going to tell me. For her to then tell me she couldn’t give me my money back this could been the case but both people at the desk wasn’t concerned and could have done service recovery but was so unconcerned I will never stay at this hotel never!
Stayed 1 night in Sep 2023
Response from Sam on 13 Sept 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Lawasa, Anacoco

Travelled with partner
Liked: Amenities
Ac didn’t work very well. It was on 66 all night and it didn’t cool the room.
Stayed 1 night in Sep 2023
Response from VAL on 3 Sept 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagementManagementBest Western Lafayette Inn

2/10 Terrible

shenique

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
When I arrived it took at least an hour for them to get into their computer around 11pm, then the first room they sent me to downstairs, smelled like mildew funk. The other room upstairs was better. I saw an added charge to my room upon check out. I was too through
Stayed 2 nights in Aug 2023
Response from Val on 16 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are renovation the rooms. Hopefully by your next visit you can see some improvement.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from mgr on 5 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soonThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong location
Stayed 1 night in Feb 2023
Response from mgr on 5 Aug 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

2/10 Terrible

Jill

Stayed 1 night in Jul 2023
Response from mgr on 24 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Ciardi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and welcoming staff!
Stayed 9 nights in Jul 2023
Response from mgr on 24 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to thank you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Good stay. Quiet place.
Stayed 1 night in Jul 2023
Response from mgr on 24 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Jerell

Liked: Cleanliness, staff & service, property conditions & facilities
Response from mgr on 24 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to thank you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Crystee

Stayed 3 nights in Jun 2023
Response from Val on 11 Jul 2023
Thank you Crystee for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

4/10 Poor

valentina

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was excellent and friendly but the hotel has a musty old smell to it. Had to change rooms as our first room the carpet was soaking wet. The sheets and towels were clean but old. I will not stay here again.
Stayed 1 night in Jun 2023
Response from Val on 11 Jul 2023
Thank you, Valentina, for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagementManagementBest Western Lafayette Inn

6/10 Okay

Angela

Stayed 2 nights in Jun 2023
Response from mgr on 1 Jul 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Murphy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I have been going to this location for at least the last 10yrs. We go for anniversary and Valentine’s Day. We also have been known to go for birthdays as well. All in all we make 2-3 trips a year here. The staff has always been nice and very helpful. They are also dialysis friendly. I do home hemo dialysis and it’s rough finding places that can accommodate this. They were super helpful by receiving my supplies and even brought them to my room. Something that has rarely been done elsewhere. We are also blessed to have met Mrs Valeria and Mrs Sue. They have been super sweet and are a real blessing to know. If y’all need a good place to stay where you will be treated with friendliness and respect or if you’re like me and have to do dialysis, then look no further. Just call Mrs Valeria or Mrs Sue and you won’t regret it. My wife and I will always be looking to stay here when we are in Lafayette or even just a quick getaway. We love it here.
Stayed 4 nights in May 2023
Response from mgr on 1 Jul 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Phillip

Stayed 2 nights in May 2023
Response from mgr on 1 Jul 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagementManagementBest Western Lafayette Inn

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Val on 4 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Val on 4 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementManagementBest Western Lafayette Inn