Ratings based on 470 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Russia

Nice hotel, good diving

Posted 05-Sep-2017
Nice hotel, good beach (though quite crowded), dive center right on the beach. We stayed in Junior Suite facing the beach, quite comfortable for our family (2 adults and a kid). Food is good, but not excellent. Staff is very friendly and nice, willingness to help compensates for lack of organization :) We enjoyed diving with Dressel Divers, they have good staff and decent equipment. Highly recommend St.George wreck and excursions to Saona and Catalina islands. Overall, a very good experience. If you are searching for a retreat on a secluded island, this place is not for you. If you like Latin music, rum and cigars, go for it without hesitation.
Comment from Hotel Management
12-Sep-2017 by Quality Manager, Hotel Management
Dear guest, Thank you for choosing IBEROSTAR Hacienda Dominicus. It makes us happy know that you have had a pleasant experience during your stay with us. Thanks for pointing the room, staff friendliness, food and as well the diving center available inside the property. It will be a pleasure welcome you back soon if you decide to return to Bayahibe. Cordially, Quality Manager Online IBEROSTAR Dominican Republic
4 out of 5
Recommended
for Everyone
by A verified traveller from Brooklyn, NY

Beautiful beach, very old rooms, not fitness orien

Posted 03-Sep-2017
Stayed with my family. Our room was pretty but everything smelled of mold. The hotel is old-most toilets don't flush properly, water didn't drain well from our shower. The maid came to clean the room around 2 even when we left at 7 in the morning. The beach is beautiful. Yellow sand, no rocks in the water, almost no waves. The water is shallow so it's very safe to swim, float and play for children. There are always beach beds available under the sun or in the shadows. The gym has 3 treadmills that are barely functional. They do not offer zumba or classes to teach spanish dances. The food was good. The specialty restaurants were okay. The buffet had many delicious selections for dinner. Evening shows were very good for a resort. The drinks were weak. For us the beach is more important than anything else so we'll probably be back next year. Thank you.
Comment from Hotel Management
12-Sep-2017 by Quality Manager, Hotel Management
Dear guest, Thank you for staying at IBEROSTAR Hacienda Dominicus. We are happy of know that overall you have had a pleasant experience despite the downsides highlighted. We shared your complaint with the management department and make improvements. Once again, thanks for the comment; we are looking forward to welcome you next year. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller from Petion-Ville, Haiti

Paradise in DR , wife and kids had fun

Posted 24-Aug-2017
The welcome was awesome since the check-in, the tour then to our room. I've never seen my kids and my wife so satisfied of their experience in a resort. Staff is super kind, attentive, food is good, beach is close and warm, pool is in the middle of the resort, drinks are great! You don't need to reserve seats by the pool with towels or at the beach (full of space, not crowded at all). There's a bar next to the lobby, best place to get cocktails in the world! The night shows are not the best but the staff makes their best to let you have the feeling for vacationing again! I will definitely come back and I highly recommend this hotel!!! THEY RESPECT THEIR CUSTOMERS!!! THANK YOU IBEROSTAR FOR THAT AWESOME EXPERIENCE!!!
Comment from Hotel Management
28-Aug-2017 by Quality Manager, Hotel Management
Dear guest, Thank you for choosing IBEROSTAR Hacienda Dominicus as your family holidays destination. We are glad to know that you have enjoyed the experience and recommend our place to this community of travelers. In our property we love to make the stay the best one ever our guests have experimented. Your comment was shared with the entire team. Once again, thanks for your kind words and it will be a pleasure welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Great hotel

Posted 23-Aug-2017
We came here for a family vacation, our second time. Our entire experience was amazing. The staff is very friendly and accommodating. The food is great with a wide variety of options. There are a few restaurants on the resort, separate from the daily buffet. The restaurants need reservations but are a nice way to try something different and change up the atmosphere. There are constant activities on the beach and pool. Nightly shows, live musicians, and- of course- beautiful animals walking the grounds (peacocks, swan, ducks, etc). overall, a great experience. The only setback is there are a lot of mosquitoes given the climate in this region (hot and humid) but the housekeeping staff always spray pesticide in an effort to keep the mosquitoes away. We are definitely returning in the future.
Comment from Hotel Management
12-Sep-2017 by Quality Manager, Hotel Management
Dear guest, On behalf the hotel staff IBEROSTAR Hacienda Dominicus we thank you for choosing us as your holidays destination. It is our main goal exceed the expectations of our guest and make the stay unforgettable. We are so proud of know that we have pleased and all we offered was up to what you was desiring. The entire team is looking forward to welcome you back here in the future. Cordially, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Amazing

Posted 21-Aug-2017
Very pleased, excellent staff, great tasting food options, well maintained, gorgeous food and awesome entertainment. Beach is a beauty and the Lighthouse bar is fun. My favorite was the live music band by the beach. Have stayed in MANY resorts in the DR--my mother is Dominican, Iberostar Hacienda is definitely the best one I've ever stayed in. Travelled with 4 adults and 2 children, all of us loved it there.
Comment from Hotel Management
12-Sep-2017 by Quality Manager, Hotel Management
Dear guest, Thank you for choosing IBEROSTAR Hacienda Dominicus as your holidays destination. We are glad to know that you enjoyed the experience and everything offered was what you expected for your vacations. Thanks for highly recommend the property, it will be so nice to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Aug-2017
Excellent location, spacious grounds, beautiful beach and pools
Comment from Hotel Management
12-Sep-2017 by Quality Manager, Hotel Management
Dear guests, Thanks for satying at IBEROSTAR Hacienda Dominicus. It has been a pleasure make your experience comfortable and memorable. We hope welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami

Nice people very friendly excellent vacation

Posted 13-Aug-2017
Pros: Beach location pool very clean very good food nice people
Cons: Room TV
Location: Excursion La Hacienda and Saona Island
Excellent vacation friendly people work in this hotel bartender Amparito-Alex Yan Buffet Antonio Angel Entertainment Erika Sunami Fresita I forgot to many people every body nice hotel facility 5 star very clean
Comment from Hotel Management
14-Aug-2017 by Quality Manager, Hotel Management
Dear guest, We are so thankful to receive you valuable review regarding your experience in IBEROSTAR Hacienda Dominicus. Thanks for sharing your kind words with the Expedia's community and for highlighting the attentiveness of our staff, entertainment and facilities. Once again, thank you and we are looking forward to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
3 out of 5
by A verified traveller from NY

Nice stay with family but extremely boring

Posted 10-Aug-2017
Pros: Birds
Cons: Front desk needs HR training, Entertainment and wait staff need English lessons, and also needs to be more lively.
Hotel front desk needs some HR training, 1 person tells you something and another tells you another. Rooms are ok, clean, but ok. Bathroom lighting is terrible. AC doesn't go by temp, only by 1-3. Grounds are gorgeous, but gets ruined when the put the sprinkler on -bec then it smells like wet manure. Entertainment staff, although plentiful, stick to the beach by morn-doing some olympics type game, and only do bingo and 1 stupid game from 3:30-4:30. Otherwise, they are not around -even though they seem to be. Also they speak NO english. They try, but can't do it! Eve shows only begin at 9:30-9:45 in an outdoor covered theatre - so its fairly hot, and the shows are mediocre. Dances get repeated and only 1 woman singer is good. My kids were bored, as was I. Fine for a week, but anything over that - bring games and books!
Comment from Hotel Management
14-Aug-2017 by Quality Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the IBEROSTAR Hacienda Dominicus. We are terribly sorry that we could not be able to exceed or meet your expectations; please allow us to express our deepest apologies, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Quality Manager Online IBEROSTAR Dominican Republic
5 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut USA

Nice hotel in Caribbean

Posted 03-Aug-2017
Very nice hotel, with everything you need for your Caribbean vacation. Friendly and very accommodating staff. The only thing we have noticed, that build over 15 years ago it's getting older and could use a little update to the rooms.
Comment from Hotel Management
14-Aug-2017 by Quality Manager, Hotel Management
Dear guest, Thank you for staying at IBEROSTAR Hacienda Dominicus. We appreciate your rating as regard your experience with us. We have shared your review with the hotel management team; thanks for bringing to us your thoughts. We hope to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
3 out of 5
by A verified traveller from san francisco

Average 3-star hotel, nothing more

Posted 30-Jul-2017
Great lake and surroundings, little outdated rooms but ok. Tasteless food - buffet is really bad- food stays warmed in hot climate without air conditioning, looks not edible and cooked without salt, pepper or any other spices. Mostly overcooked. A-la carte restaraunts ok - french was not bad however service is unpredictable. Staff doesn't speak english. Overall hotel service is unpredictable - might be really bad ( I tried to order room service and service was simply rejected service). Wouldn't go again
Comment from Hotel Management
31-Jul-2017 by Quality Manager, Hotel Management
Dear guest, Thank you for posting a review about your experience with us. It's discourages us so much know that we haven't delivered you the excellence of services and accommodation that we constantly offer in our property. We know that it is a challenge surpass the expectations of each guest, however all our efforts are just for leave them impressed and satisfied. We have shared your complaints with the departments involved. However, we must say that one of the services that we receive more recognition is the food, we can't salty the food because we must respect those guests that cannot eat with it. On the other hand, most of the staff speak not only english, as well other languages as French, German, Italian, etc. Their native language is Spanish, nevertheless they try to give outstanding services no matter the language that the guests speak. Please accept our apology for all the drawbacks. We hope have the chance to welcome you back under better circumstances. Regards, Quality Manager Online IBEROSTAR Dominican Republic