Nice stay with family but extremely boring
Hotel front desk needs some HR training, 1 person tells you something and another tells you another. Rooms are ok, clean, but ok. Bathroom lighting is terrible. AC doesn't go by temp, only by 1-3. Grounds are gorgeous, but gets ruined when the put the sprinkler on -bec then it smells like wet manure. Entertainment staff, although plentiful, stick to the beach by morn-doing some olympics type game, and only do bingo and 1 stupid game from 3:30-4:30. Otherwise, they are not around -even though they seem to be. Also they speak NO english. They try, but can't do it! Eve shows only begin at 9:30-9:45 in an outdoor covered theatre - so its fairly hot, and the shows are mediocre. Dances get repeated and only 1 woman singer is good. My kids were bored, as was I. Fine for a week, but anything over that - bring games and books!
Comment from Hotel Management
14-Aug-2017 by Quality Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the IBEROSTAR Hacienda Dominicus.
We are terribly sorry that we could not be able to exceed or meet your expectations; please allow us to express our deepest apologies, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Quality Manager Online
IBEROSTAR Dominican Republic