Indoor pool
Check availability

Reviews of Casa Grande Hotel

4.5 out of 5
Casa Grande Hotel
Calle 16 No.8009, Calacoto, La Paz

Reviews

9.4

Exceptional

Rating 10 - Excellent. 133 out of 181 reviews" "
Rating 8 - Good. 35 out of 181 reviews" "
Rating 6 - Okay. 7 out of 181 reviews" "
Rating 4 - Poor. 5 out of 181 reviews" "
Rating 2 - Terrible. 1 out of 181 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I wish they would honor the VIP perks. I was charged for an early check in. And I got absolutely no upgrade in the rooms. This review was going to be a lot worse, if it wasn’t for Marcela who always does a great job, accommodating, and being a great host. If it was not for her, these reviews would be a lot worse.
Stayed 2 nights in Jan 2024
Response from Nicolle H. on 9 Feb 2024
Thank you for giving us the opportunity to serve you. We are sorry that we did not meet your expectations. We appreciate and value your choice to stay with us, and please know that we will strive to be more flexible with our check-in and check-out times, which are often affected by limited availability.We hope you will give us the opportunity to serve you again in the near future.

8/10 Good

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I wish they would honor the VIP perks. I was charged $30 for an early check in. And I got absolutely no upgrade in the rooms. This review was going to be a lot worse, if it wasn’t for Marcela who always does a great job, accommodating, and being a great host. If it was not for her, these reviews would be a lot worse.
Stayed 4 nights in Jan 2024
Response from Nicolle H. on 9 Feb 2024
Thank you for giving us the opportunity to serve you. We are sorry that we did not meet your expectations. We appreciate and value your choice to stay with us, and please know that we will strive to be more flexible with our check-in and check-out times, which are often affected by limited availability.We hope you will give us the opportunity to serve you again in the near future.

8/10 Good

William

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I wish they would honor the VIP perks. I was charged $30 for an early check-in, and no upgrade was offered. This review was going to be a lot worse, if it wasn’t for Marcela coming in and saving the day. She is a fantastic host and always trying to better our stay here
Stayed 1 night in Feb 2024
Response from Nicolle H. on 9 Feb 2024
Thank you for giving us the opportunity to serve you. We are sorry that we did not meet your expectations. We appreciate and value your choice to stay with us, and please know that we will strive to be more flexible with our check-in and check-out times, which are often affected by limited availability.We hope you will give us the opportunity to serve you again in the near future.

8/10 Good

Katrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool was the best. I loved the fact it was heated. Unfortunately, I we woke up in the morning to a bathroom filled with tiny ants that were all over the bathroom sink. I did make them aware but the staff did not seem to care. My husband and I celebrated our 21st anniversary and they are the most expensive. We have stayed at Ritz Apart, the Atix, and a couple others. I just feel this place was a bit too pricey. But my husband told me not to compare it to the US hotels. I think I should since they ask for US money. Anyway, other than the ants and the strong smell of Lysol in the elevator everything thing else was ok. The pool was the best but not enough to return. The salad made my husband sick and we only received a partial refund for that. I wish the staff could stay at an American hotel for just one night. We travel alot because if work so maybe I am being to hard on this hotel. We gave them 4 stars because it was super clean minus the ants
Stayed 1 night in Jan 2024
Response from Nicolle H. on 9 Feb 2024
Dear Mrs. Edwards,Thank you very much for giving us the opportunity to host and serve you. We also appreciate you sharing your feedback about your experience at our hotel. We deeply regret the incident with the ants that occasionally appear, especially around the interior planters of our hotel. We understand the inconvenience they cause, and we have taken measures to address this issue. We hope you will give us the opportunity to welcome you back in the near future.Regards.

10/10 Excellent

James D Lites

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique building design. Staff was very helpful and attentive. Design with all of the glass made it a bit warm in the hotel during the day, but very nice rooms.
Stayed 4 nights in Nov 2023
Response from Nicolle on 15 Dec 2023
Dear James,Thank you very much for your ratings and feedback, which inspire us to continue working and improving. We are pleased to know that you enjoyed your stay with us and hope you will give us the opportunity to welcome you again in the near future.

10/10 Excellent

CAROLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My personal experience at first wasn’t the greatest at first upon check in, however the manager at the end turned the situation around. The staff in general was cordial and helpful. Hotel is in a great location in the southern portion of La Paz.
Stayed 4 nights in Jul 2023
Response from Maribel M. on 15 Jul 2023
Dear Guest,Thank you very much for taking the time to leave us your rating and your comments. We are glad to know that you enjoyed your stay with us and that we met your expectations.We look forward to seeing you in the near future at your Home...kind regards

10/10 Excellent

Drazen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in La Paz
Stayed 2 nights in Jun 2023
Response from Maribel M. on 17 Jun 2023
Dear Guest,Thank you very much for your comment, we are very glad that you enjoyed your stay. Remember that we always wait for you at Home...Kind regards

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s
Stayed 1 night in May 2023
Response from Maribel M. on 12 May 2023
Dear Mr. Ortiz,Thank you very much for taking the time to leave us your qualification.Remember that we always wait for you at Home...Kind regards

8/10 Good

William

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I stayed in this hotel constantly with my daughters. I live in La Paz, and there are no pools that we know of so we rent a room and stay there quite often. It is April 12 and I’ve stayed in this hotel about four times this year alone. They never want to upgrade you the room which is very disappointing, especially considering as much time as we spend there and money. I’m a Gold member with Expedia and I also stay there quite frequent and they still will not upgrade my room. This particular time I stayed there on a Monday, which is the least busy time in la Paz and I still couldn’t get them to give me an upgrade. I am a great tipper, I eat at the restaurant, I get room service, I’ve gotten spa service, and I still can’t get them to give me a room upgrade. That to me is absolutely ridiculous. All in all it’s a nice hotel I just can’t see why they can’t twist their arm a little bit and give me that upgrade, but some people are just too petty. So sad.
Stayed 1 night in Apr 2023
Response from Maribel M. on 17 Apr 2023
Dear Mr. Ortiz,We appreciate you taking the time to leave your comments.On this occasion you reserved a Double Executive room (two beds) of which we do not have a superior room with two beds.We have only 7 Deluxe King Room which is why the upgrade is based on availability.We will work to improve our services in order to provide a better stay for you and all our guests.Kind regards

10/10 Excellent

Jiwon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Nicolle. on 17 Mar 2023
Dear Mrs. Park,Thank you very much for selecting CASA GRANDE HOTEL for your lodging needs. We are pleased to know that you have had a pleasant time while staying with us.We hope to see you again in the very near future.Regards,

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Casa Grande for six days and found everything to be of the highest caliber. The best! We were able to walk all over Calacoto to visit friends, take the teleferico to the city center and easily catch a cab for other destinations. The staff was helpful, the waiters excellent, and food delicious. We plan to return.
Stayed 6 nights in Mar 2023
Response from Nicolle. on 17 Mar 2023
Dear Mary,Thank you very much for selecting CASA GRANDE HOTEL for your lodging needs. We are pleased to know that you have had a pleasant time while staying with us.With your very valuable comments, we feel encouraged to improve every day in order to be able to provide the best possible service.Once again, Mary, thank for your preference and we hope to see you again in the very near future.

6/10 Okay

William

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
For a hotel, that is supposed to be the best hotel, and with the prices day charge, I would expect a different level of awareness. I when I asked for my VIP benefits they made me feel like if I was some kind of welfare case asking for some kind of handout. This was exactly the text message I received: “Señor xxx, buenos días. Disculpe respóndele hasta ahora. Lamentablemente no es posible cuándo son Reservas por internet (Expedía). Hicimos la excepción la última vez. Lamentablemente tenemos restricciones.” So they’re saying that it is not possible for them to give me any kind of upgrades when I make my reservation online, but Expedia is an online reservation app. It makes absolutely no sense for them to say that. Then she says they have restrictions. So if you have restrictions that maybe they should take their hotel off of VIP status. Because the benefits I was asking for for Expedia Gold members which I am one and have been one for years. One of the days I came to pick up one of my friends that was staying in the hotel, and I parked my vehicle in front. The parking lot and front area were completely empty. One of the doorman like some kind of parking lot patrol came and said that I have to move it I said my friend will be here in 5 min. He said we need to keep this whole space empty at all times. And again I would have no problem if there was people waiting but the hotel lobby in parking we’re completely empty. You’re telling me you can’t wait 5 min! Get off VIP!!
Stayed 7 nights in Jan 2023
Response from Maribel M. on 2 Feb 2023
Dear Mr. Ortiz,We are very sorry for the inconvenience caused during your stay.We have 7 superior rooms and most of the time they are occupied, which is why the upgrade is based on availability.We will work to improve our services in order to provide a better stay for you and all our guests.Kind regards

6/10 Okay

William

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
For a hotel, that is supposed to be the best hotel, and with the prices day charge, I would expect a different level of awareness. I when I asked for my VIP benefits they made me feel like if I was some kind of welfare case asking for some kind of handout. This was exactly the text message I received: “Señor xxx, buenos días. Disculpe respóndele hasta ahora. Lamentablemente no es posible cuándo son Reservas por internet (Expedía). Hicimos la excepción la última vez. Lamentablemente tenemos restricciones.” So they’re saying that it is not possible for them to give me any kind of upgrades when I make my reservation online, but Expedia is an online reservation app. It makes absolutely no sense for them to say that. Then she says they have restrictions. So if you have restrictions that maybe they should take their hotel off of VIP status. Because the benefits I was asking for for Expedia Gold members which I am one and have been one for years. One of the days I came to pick up one of my friends that was staying in the hotel, and I parked my vehicle in front. The parking lot and front area were completely empty. One of the doorman like some kind of parking lot patrol came and said that I have to move it I said my friend will be here in 5 min. He said we need to keep this whole space empty at all times. And again I would have no problem if there was people waiting but the hotel lobby in parking we’re completely empty. You’re telling me you can’t wait 5 min! Get off VIP!!
Stayed 5 nights in Jan 2023
Response from Maribel M. on 2 Feb 2023
Dear Mr. Ortiz,We are very sorry for the inconvenience caused during your stay.We have 7 superior rooms and most of the time they are occupied, which is why the upgrade is based on availability.We will work to improve our services in order to provide a better stay for you and all our guests.Kind regards

10/10 Excellent

Daniel

Stayed 1 night in Jan 2023
Response from Maribel M. on 27 Jan 2023
Dear Daniel,Thank you so much for your rating is very important to us.We look forward to seeing you soon at Home...Kind regards

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience
Response from Maribel M. on 27 Jan 2023
Dear Ivan,Thank you for sharing your experience.We look forward to seeing you soon at Home...Kind regards

10/10 Excellent

Wendy

Stayed 1 night in Dec 2022
Response from Nicolle on 15 Dec 2023
Estimada Wendy, muchas gracias por su puntuación. Nos alegra saber que disfruto de su estadía y esperamos volver a recibirla en algún futuro cercano.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Maribel M. on 23 Dec 2022
Estimada Claudia,Muchas gracias por su calificación, nos alegra mucho que haya disfrutado de su estadia.La estaremos esperando siempre en su Casa...

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is overall good but the magnetic card system to access the rooms is terrible, it is completely outdated, I had to ask for new keys every day sometimes more than once, at a time we counted 8 cards that didn’t work. This was a big frustration during the trip. Also, to access the parking using the elevator, hotel personnel need to activate access to the lower floor with physical key although the elevator allows magnetic card use for access for the upper floor and there is a security guard at the parking level at all times, another frustrating way the hotel is managed. Food was medium quality.
Response from Maribel M. on 23 Dec 2022
Estimado Sr.Jofre,Muchas gracias por haberse tomado el tiempo de dejar su comentario.Lamentamos mucho lo sucedido con las llaves, trabajaremos en mejorar nuestros servicios.Saludos cordiales

10/10 Excellent

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Nicolle. on 16 Nov 2022
Estimado Juan Carlos, muchas gracias por su calificación que sin duda es un aliciente para todo nuestro equipo. Nos alegra saber que disfruto de su estadía con nosotros y esperamos nos brinde la oportunidad de prestarle nuestros servicios próximamente en algún futuro cercano.Le recordamos que esta es su casa.Atte.Nicolle H.

10/10 Excellent

Roland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff.
Stayed 3 nights in Oct 2022
Response from Maribel Mamani on 31 Oct 2022
Dear Ronald,We are very happy to know that you enjoyed your stay and that the service was up to your expectations.We hope to receive you again in your Home....Kind regards

10/10 Excellent

Eduardo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Sep 2022
Response from Nicolle. on 9 Sept 2022
Estimado Sr. Wichtel, fue un gusto recibirlo y atenderlo en Casa Grande. En esta oportunidad deseo agradecerle por sus calificaciones que sin duda son un aliciente para continuar trabajando y mejorando. Nos alegra saber que disfruto de su estadía en nuestro hotel y esperamos nos brinde la oportunidad de prestarle nuestros servicios próximamente.

10/10 Excellent

Luke A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Nicolle. on 29 Aug 2022
Estimado Luke, gracias por sus calificaciones que nos motivan y animan a seguir trabajando para brindar nuestros mejores servicios.Esperamos nos brinde la oportunidad de prestarle nuevamente nuestros servicios en algún futuro cercano.

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities
People be aware. We had booked this hotel for about a week but my mom got sick and we couldn’t travel. They didn’t give us back not even a dollar back. This is unheard of in this industry. We have reserved 2 rooms and they didn’t care about working with us. More than 2800$ gone.
Stayed 1 night in Jul 2022

10/10 Excellent

Marcela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet and clean oasis after a few weeks of adventures in remote places... I only stayed one night so I can not say more. The restaurant is nice.
Stayed 2 nights in May 2022
Response from Maribel Mamani on 1 Jun 2022
Dear Guest, Thank you very much for your comment, we are glad to know that you enjoy your stay and the restaurant service. We always wait for you at HOME ... Kind Regards

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great except for the lack of an upgrade.
Stayed 1 night in Apr 2022
Response from Maribel Mamani on 1 Jun 2022
Dear Guest, Thank you very much for your comment, we are glad to know that you enjoy your stay, we are sorry if we couldn't give you an upgrade. We always wait for you at HOME ... Kind Regards

10/10 Excellent

Robert

Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020
Response from sales assistant on 11 Mar 2020
thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a convenient area of the Southern part of LP. Rooms are spacious and clean, pool is great, you can see stars above when you are swimming. My only complaint is they need more plugs fo cellphone charging near bed, had to disconnect lamp to charge.
Stayed 3 nights in Jan 2020
Response from Viviana Soliz-Asistente de Ventas on 10 Jan 2020
Dear Mr. Host, Thank you very much for your comment, for us your opinion is very important, we are glad that you enjoyed your stay with us. Remember that we always wait for you in your HOME ... Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. They were very friendly and always willing to help. The breakfast buffet was delicious and kid-friendly.
Stayed 5 nights in Sep 2019

10/10 Excellent

Halli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best in La Paz, the staff is amazing, very good restaurant, swimming pool and fitness center. They took very good care of us and helped us with our trip to Uyuni and helped organized a city tour. I highly recommend this hotel. Halli Ragnarsson
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent facility.Good location in a safe neighborhood
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for La Paz
Excellent choice or La Paz. The facility is great and the service from the staff really helpful. The restaurant is also outstanding.
Stayed 1 night in Aug 2019
Response from Asistente de Ventas on 2 Sept 2019
Dear Guest, Thank you very much for your comments we are happy that you enjoyed your stay with us. Remenber that we always wait for you at HOME... Best Regards Viviana Soliz

8/10 Good

MARIO, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room is very big and the food is excellent Very nice people always taking care
Stayed 2 nights in Aug 2019
Response from Viviana Soliz-Asistente de Ventas on 24 Aug 2019
Dear Mr. Mario, Thank you very much for your comments for us it is very important to know that you enjoy your stay with us. Remember that we always wait for you in your HOME .. Best regards

10/10 Excellent

KnowsHisSh!t

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place. the better of the 2 Casa Grandes (the other is on Calle 7). this one is on Calle 16. the staff was absolutely wonderful and accommodating in every way. elevator is card-keyed and staff watches and makes an effort to recognize everyone and generally know/greet their guests by name. formal but friendly. breakfast set-up is very good with a baby-omelet station. not huge ones but you can get 2nds. fruits, cereals, pretty much as full of a continental breakfast as I've seen at any ritz carlton. there's like 3 areas to take it all in. a good 30-40ft broken into sections. massage was good. facilities looked very good altho I didn't take them in. wet and dry saunas, HT and decent sized pool, altho not much view from it. surrounded by plants tho. roof coverings and those exterior clear panels generally frosted by the extreme LP sun, I'm guessing. hotel is laid out as a towering hollow cavern, with rooms on the perimeter of the building itself. we have a hotel like that in my city. honestly, the place looks better from the inside, as there's not really a place outside to appreciate this places' architectural features. also, be aware there is a view-side and non-view (neighborhood, not wall) side.
Stayed 6 nights in Jul 2019
Response from Viviana Soliz-Sales Assistant on 1 Aug 2019
Dear guest, Thank you very much for your comment, it is very important for us to know your experience. We are glad to know that you enjoy your stay with us and that our service and infrastructure lived up to your expectations, remember that we always wait for you at your HOME ... Best regards

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Viviana Soliz-Sales Assistant on 3 Jul 2019
Thank you very much for your score. We always wait for you in your CASA ..

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was absolutely amazing, and the staff extremely helpful and nice. Especially Luz and Ignacio, two front desk colleagues, helped us out in time of need (an unforeseen medical intervention) and deserve proper accolades. When in La Paz again, this is the place we'll be going to avian for sure!
Stayed 3 nights in May 2019
Response from Viviana Soliz-Sales Assistant on 28 May 2019
Dear Guest, Thank you very much for your comment to us, your opinion is very important. We are happy that you have taken a pleasant impression of CASA GRANDE. Always wait for it in your HOME ... Best regards Viviana Soliz Sales assistant

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Staff are very friendly too.
Stayed 2 nights in May 2019
Response from Viviana Soliz-Sales Assistant on 28 May 2019
Dear Guest, Thank you very much for your comment to us, your opinion is very important. We are happy that you have taken a pleasant impression of CASA GRANDE. Always wait for it in your HOME ... Best regards Viviana Soliz Sales assistant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place in the rich part of La Paz, far away from the city center and airport (but nothing else of reasonable quality available closer). Excellent staff, trying to help and assist. Breakfast is fairly poor and Internet is not good in some rooms (we stayed in 3 different rooms). Swimming pool and spa are worth visiting.
Stayed 1 night in Mar 2019
Response from Viviana Soliz-Sales Assistant on 13 Apr 2019
Dear guest, Thank you very much for your comment, for us your opinion is very important, we are glad you enjoyed our facilities and our service. Do not worry we will take all your observations into account to improve our service. Remember that you always wait for it in your HOME .. Best regards

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Viviana Soliz-Sales Assistant on 13 Apr 2019
Thank You

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
For La Paz standards superb hotel. Trying to do everything they can to satisfy customers. Good swimmin gpool. But service in the restaraunt, including breakfast, is questionable. And WiFi connection is some rooms is poor.
Stayed 1 night in Mar 2019
Response from Viviana Soliz-Sales Assistant on 13 Apr 2019
Dear guest, Thank you very much for your comment, for us your opinion is very important, we are glad you enjoyed our facilities and our service. Do not worry we will take all your observations into account to improve our service. Remember that you always wait for it in your HOME.. Best regards Viviana Soliz

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Viviana Soliz-Sales Assistant on 13 Apr 2019
Thank You

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Viviana Soliz on 30 Mar 2019
Muchas Gracias por su preferencia.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service , location and best hotel in La Paz
Stayed 1 night in Jan 2019
Response from Viviana Soliz-Sales Assistant on 11 Feb 2019
Dear Mr Patrick, Thank you very much for your comment, we are very glad to know that you consider that we are the best hotel in the city. For us it has been an honor to serve you. We always wait for you in your CASA ...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had very good service at this hotel during my illness pickup in my previous destination. The staff could not do enough to help me. Well done! There is a very nice restaurant in the hotel and the location is very quiet.
Stayed 3 nights in Jan 2019
Response from Viviana Soliz-Sales Assistant on 11 Feb 2019
Dear Guest, Thank you very much for your comment, we are glad to know that I enjoy your stay with us. We are glad that you visit YERBA BUENA, our restaurant. We always wait for you in your HOME ... Best Regards

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A top hotel
A top hotel. Comfortable bed,amenities including scale in bathroom are well thought out. Staff is wonderful. Didn’t have time for the pool but it was very large for a hotel.
Stayed 1 night in Jan 2019
Response from Viviana Soliz-Sales Assistant on 25 Jan 2019
Dear guest, Thank you very much for your comment, for us your opinion is very important, we are very glad to know that you enjoy staying with us and that our service and infrastructure were up to your expectations. We are waiting for you in your HOME ... Best regards

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
I highly recommend the Casa Grande. It’s a great hotel all the way around. The staff were very professional in a very friendly way and were very helpful. The room was comfortable and quiet.
Stayed 2 nights in Jan 2019
Response from Viviana Soliz-Sales Assistant on 25 Jan 2019
Dear guest, Thank you very much for your comment, for us your opinion is very important, we are very glad to know that you enjoy staying with us and that our service and infrastructure were up to your expectations. We are waiting for you in your CASA ... Best regards

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MARVELOUS HOTEL IN LA PAZ BOLIVIA
I had a very pleasant stay at this nice hotel, service since checking in was great, location is in an excellent district with a lot of things walking distance, very nice personnel service oriented, rooms are clean nice and comfortable the only downfall has to be more with my personal preference of bed which I like very firm mattress and this has very soft, but I'm sure a lot of guests will like them a lot. I would only add a larger shower soap since the hand soap is quite small. I had breakfast at the restaurant and a business meeting and food is excellent, service excellent and so I like this hotel very much! I travel and stay in hotels for business at least twice a month.
Stayed 2 nights in Jan 2019
Response from Viviana Soliz-Sales Assistant on 25 Jan 2019
Dear guest, Thank you very much for your comment, for us your opinion is very important, we are very glad to know that you enjoy staying with us and that our service and infrastructure were up to your expectations. We are waiting for you in your HOME ... Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great gym and Pool facilities and a good restaurant. Nice modern design rooms with good views.
Stayed 1 night in Jan 2019
Response from Viviana Soliz-Sales Assistant on 25 Jan 2019
Dear guest, Thank you very much for your comment, I am glad to know that you enjoy your stay with us and that you had the opportunity to visit our restaurant YERBA BUENA We are waiting for you in your CASA ... Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Hotel is located in a nice area with posh cafes and restaurant!
Stayed 1 night in Dec 2018
Response from Viviana Soliz-Sales Assistant on 25 Jan 2019
Dear guest, Thank you very much for your comment, I'm glad to know that you enjoy your stay with us. We are waiting for you in your HOME ... Best regards