Posted 07-Jan-2019 on Hotels
I bought an overnight stay for my Daughter and her partner for xmas ,a double superior room was purchased online but when they arrived they were given a tiny twin room, having viewed this they immediately went to reception to complain, luckily i had printed off what i had purchased , so my daughter showed the girl on reception an told her it was booked online, to which the girl replied that the information online doesnt always get through to the hotel ???? when my daughter asked why have it advertised online then ? she was given no answer, asked for the correct room and were subsequently moved to a totally different room, much bigger with a large double bed. just what i had booked and paid for! So was the hotel just trying to book a superior double room to someone else to make a few quid?? All very annoying,and not impressive. On a brighter note the food was excellent.