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Balcony
Balcony
Down duvet, in-room safe, desk, laptop workspace
Down duvet, in-room safe, desk, laptop workspace

Guest reviews

4.6 out of 5 Wonderful
224 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationPic de Percanela2 min drive
Popular LocationCasa de Areny Plandolit5 min drive
Popular LocationPal-Arinsal Ski Resort13 min drive
AirportAndorra la Vella (ALV-Andorra la Vella Heliport)19 min drive

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  • Suite

    Room amenities

    • 377 sq ft
    • Mountain view
    • Sleeps 1
    More detailsSuite
  • Family Room

    Room amenities

    • 269 sq ft
    • Sleeps 4
    More detailsFamily Room
  • Standard Double Room

    4.8/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 3
    More detailsStandard Double Room
  • Standard Suite with balcony (2 adults + 1 child)

    Room amenities

    • 377 sq ft
    • Mountain view
    • Sleeps 3
    • 1 Double Bed and 1 Double Sofa Bed
    More detailsStandard Suite with balcony (2 adults + 1 child)
  • Standard Double Room Single Use

    5/5 guest room rating

    Room amenities

    • 258 sq ft
    • Sleeps 1
    More detailsStandard Double Room Single Use
  • Suite

    Room amenities

    • 431 sq ft
    • Mountain view
    • Sleeps 3
    More detailsSuite
  • Standard Suite with balcony (2 adults)

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Mountain view
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Suite with balcony (2 adults)
  • Suite Palomé, terrace, mountain views (2 adults)

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Mountain view
    • Sleeps 2
    More detailsSuite Palomé, terrace, mountain views (2 adults)
  • Standard Suite, Balcony (2 adults + 2 children)

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Mountain view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsStandard Suite, Balcony (2 adults + 2 children)
  • Superior Suite (Single Use)

    Room amenities

    • 377 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsSuperior Suite (Single Use)
  • Standard Suite with balcony (3 adults)

    5/5 guest room rating

    Room amenities

    • 431 sq ft
    • Mountain view
    • Sleeps 3
    • 1 Double Bed and 1 Double Sofa Bed
    More detailsStandard Suite with balcony (3 adults)
  • Superior Suite (2 adults)

    5/5 guest room rating

    Room amenities

    • 431 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Suite (2 adults)
  • Standard Suite Single Use, Balcony

    Room amenities

    • 377 sq ft
    • Mountain view
    • Sleeps 1
    • 1 Double Bed
    More detailsStandard Suite Single Use, Balcony
  • Suite

    Room amenities

    • 431 sq ft
    • Mountain view
    • Sleeps 3
    More detailsSuite
  • Suite Palome, mountain views with terrace (2 adults & 2 children)

    Room amenities

    • 431 sq ft
    • Mountain view
    • Sleeps 4
    More detailsSuite Palome, mountain views with terrace (2 adults & 2 children)

About this area

La Massana

Located in La Massana, Hotel Palomé is on the riverwalk. Casa Rull and Postal Museum are cultural highlights, and some of the area's attractions include Naturlandia and Palau de Gel. Enjoy the area's slopes with skiing, and don't miss out on the ice skating, snowshoeing and snowmobiling.
Visit our La Massana travel guide
View in a map
Popular Location

What's nearby

  • Pic de Percanela - 2 min drive
  • Casa de Areny Plandolit - 5 min drive
  • Pal-Arinsal Ski Resort - 13 min drive
  • La Botella Ski Lift - 22 min drive
  • Pic del Pla de l'Estany - 35 min drive

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 42 min drive
  • AirportLa Seu d'Urgell (LEU) - 61 min drive

Restaurants

  • Borda Raubert - 9 min walk
  • El Bosc - 14 min walk
  • Ruta 40 - 17 min walk
  • The Derby - 19 min walk
  • Black Bull - 20 min walk

About this property

Hotel Palomé

Rivewalk hotel with restaurant and 24-hour fitness centre
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include massage/treatment rooms, concierge services and laundry facilities. All 35 rooms offer comforts such as pillow menus and down comforters, plus complimentary wireless Internet access and TVs with satellite channels. Room service, coffee/tea makers and free bottled water are among the other amenities available to guests. Bathrooms are shared and limited housekeeping is available.
Hotel Palomé offers 35 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature down comforters. A pillow menu is available. Televisions come with satellite channels. Guests have access to shared bathrooms. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This La Massana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Electric car charging station

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Spa services

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (limited)
  • Laundry facilities
  • Luggage storage
  • Snow sports gear
  • Tour/ticket assistance

Languages spoken

  • Catalan
  • English
  • French
  • Portuguese
  • Spanish

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Couples treatment room(s)
  • Massage - sports
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Heating
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shared bathroom
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 24-inch TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in between 2:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Palome
Hotel Palome La Massana
Palome La Massana
Relais Silence Hotel Palomé La Massana
Relais Silence Hotel Palomé
Relais Silence Palomé La Massana
Relais Silence Palomé
Hotel Palomé La Massana
Palomé La Massana
Relais du Silence Hotel Palomé
Hotel Palomé Hotel
Hotel Palomé La Massana
Hotel Palomé Hotel La Massana

Frequently asked questions

Can I cancel my reservation for free at Hotel Palomé and receive a full refund?
Yes, Hotel Palomé offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Palomé cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Palomé pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Palomé?
Self-parking is free at this property.
What time is check-in at Hotel Palomé?
Check-in is from 2:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Hotel Palomé?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is Hotel Palomé located?
Situated on the riverwalk, this hotel is 2.6 mi (4.2 km) from Casa Rull and 3 mi (4.8 km) from Postal Museum. Caldea Spa and Pic de Percanela are also within 6 miles (10 km).
4.6
Wonderful
5 - Excellent
156
4 - Good
56
3 - Okay
8
2 - Poor
4
1 - Terrible
0

4.7/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was warm and welcoming. Weekday stay was nice as the hotel is not as full as on weekends. Nice breakfast. Limited menu for dinner but well done. Parking was great. Overall a good spot for time in Andorra.
Stayed 1 night in Mar 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right next to bus and skibus stops, and a fairly easy 15 minute walk to the centre of Arinsal. Plenty of parking and very helpful, polite and professional staff. The room was good - if a little narrow. Food is excellent and reasonably priced. The ski locker area is excellent and there is a small gym, but no sauna or pool. My only criticism is that room doors seem to stick slightly so you can get banging as people return to their rooms in the night which detracts from an otherwise peaceful environment.
Stayed 6 nights in Jan 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the modern decor, the spacious room, and the quiet location. Very comfortable bed. Friendly staff and pleasant breakfast. Overall a wonderful experience and nicely priced too. Thank you to Andrea who was our server at dinner, by the way nice dinner too.
Stayed 1 night in Nov 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Super modern and lovely place! Friendly and helpful staff, delicious breakfast buffet. I felt like I was in some fancy pants spa... everything smelled delicious, even the hallways! Ha. Was worth the extra drive for us to come out here, would definitely recommend Palome.
Stayed 1 night in Nov 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for visiting Andorra
Outstanding hotel!! I can't recommend it enough. Very nice, clean, wonderful breakfast. Great location for a visit to Andorra.
Stayed 1 night in Oct 2019

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