Outdoor pool

Reviews of Sheraton La Jolla Hotel

3.5 out of 5
Sheraton La Jolla Hotel
3299 Holiday Ct, La Jolla, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 509 out of 1002 reviews" "
Rating 8 - Good. 295 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David, Simi Valley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for 6 person family.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Apr 2024
Dear David, Thank you for including Sheraton La Jolla Hotel in your travel plans. We are delighted that we exceeded your expectations and that there was something for every member of your family to enjoy. It was a pleasure hosting all of you, and we hope to see you again on your next visit to the city. Junneah Alilain,General Manager

10/10 Excellent

Tai

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Tai, Thank you for choosing us and for your excellent rating. We are pleased we exceeded your expectations and that our great location was perfect for your travel needs. It was a pleasure hosting you at the Sheraton La Jolla Hotel, and we look forward to your next visit.Junneah Alilain,General Manager

4/10 Poor

Hope

Travelled with family
We stayed 2 nights and no one visited our room to straighten up or check towels bet/ our first and second nights. Had to go back to check-in to get our card to activate the parking gate. Not a very scenic location right off the highway, so it’s typical SoCal concrete jungle
Stayed 2 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Hope, Thank you for your evaluation of our hotel. We genuinely regret the service issues you outlined and the inconvenience you experienced during your stay. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will reconsider staying with us again so we can show you the hospitality you deserve.Junneah AlilainGeneral Manager

10/10 Excellent

Joseph, Havelock

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a significant step up from what I'm used to and greatly appreciated.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Joseph, Thank you for your lovely feedback. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was a pleasure hosting you at Sheraton La Jolla Hotel, and we look forward to welcoming you again. Junneah Alilain,General Manager

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs, cleaners, and, environment were excellent 💯
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Sue, Thank you for sharing the review of your stay at the Sheraton La Jolla Hotel. We are pleased you enjoyed our comfortable atmosphere and the courteous service provided by our associates, especially our housekeeping team. We appreciate your business and hope you will make us your home every time your travels bring you to our fantastic city.Junneah AlilainGeneral Manager

8/10 Good

Vanessa, fort lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean but it had a musty smell. I know its not the cleaners. Other than that, my dtay was perfect. Conveniently located.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Vanessa, Thank you for choosing to stay with us. We are pleased you enjoyed your overall stay and that you particularly liked our convenient location. However, we apologize for the concern you outlined with your room. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We value your business and hope you will consider staying with us again.Junneah AlilainGeneral Manager

8/10 Good

Mai

Travelled with family
Close to shopping center
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Mai, Thank you for choosing the Sheraton La Jolla Hotel. We are glad you enjoyed our proximity to the shopping center. We appreciate your business and hope you will make us your home every time your travels bring you to our fantastic city.Junneah Alilain, General Manager

10/10 Excellent

Kristine

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Kristine, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton La Jolla Hotel. We look forward to your return and wish you all the best with your future travels. Junneah Alilain, General Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Catherine, It is wonderful to know you enjoyed everything about your time at Sheraton La Jolla Hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Junneah AlilainGeneral Manager

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Flor, Thank you for the outstanding rating. We are delighted your time at Sheraton La Jolla Hotel was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you. Junneah Alilain, General Manager

10/10 Excellent

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Jorge, A huge thank you for your kind review. Our aim is to ensure every guest feels warmly welcomed and completely comfortable throughout their visit, so we are thrilled to learn that you had a great stay. It was a true pleasure to have you as our guest, and we look forward to your next visit. Junneah Alilain, General Manager

10/10 Excellent

nuria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located with access to restaurants and stores. The staff is friendly and helpful. The heated pool was a highlight plus the jacuzzi. The palm trees make you feel you are outside the city so it serves its purpose very good.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Nuria, Thank you for the generous rating of our hotel, Sheraton La Jolla Hotel. We are delighted you enjoyed everything we have to offer, including our excellent location, warm hospitality and outstanding amenities. Our low-rise, the resort-style hotel provides everything you need for the perfect weekend getaway, business trip, or family vacation. We hope you will come back to see us soon!Junneah AlilainGeneral Manager

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service
Convenient to UCSD. Staff are very friendly and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Lynne, Thank you for sharing your great review about your stay at Sheraton La Jolla Hotel. We are delighted to know that our convenient location to UCSD and our courteous staff made your visit more enjoyable. We appreciate your business and hope that you will choose us as your home every time your travels bring you to our fantastic city. Junneah Alilain, General Manager

2/10 Terrible

Kambiz

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have hidden cost , they charged me $112 because I stayed with my dog , this is ridiculous and other guests smoke weed all night Also the reception were too rude I wont recommend this property to anyone
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Kambiz, Thank you for the review of your experience at our hotel. We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us, but we understand your frustrations if these costs came as a surprise to you. We are also sorry for the service issues you encountered with our front desk associates. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. Moreover, we apologize for any disturbances from nearby guests. Thank you for helping us enhance our hospitality, and we hope to be your hotel of choice the next time your travels bring you our way. We wish you all the best with your future travels.Junneah AlilainGeneral Manager

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was great. The facility was not exactly “modern” but it was clean and comfortable. It is also adjacent to a shopping center with various food options. Very convenient for visitors of UCSD. I would stay again!
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Claudia, Thank you for being our guest and for your feedback. We are delighted to see that our location close to the University of California San Diego and the nearby local restaurants was the highlight of your visit. We are also glad that you appreciated the cleanliness and comfort we strive to offer, but we understand you were looking for a more modern experience. It is a pleasure knowing that you will stay again at Sheraton La Jolla Hotel in the future.Sincerely,Junneah Alilain,General Manager

4/10 Poor

Carla

Stayed 3 nights in Feb 2024
Response from General Manager on 26 Mar 2024
Dear Carla, Thank you for sharing your rating. We apologize for any shortcomings in your experience during your stay and for not meeting your expectations or our usual high standards. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Junneah Alilain, General Manager

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Esmeralda, We are delighted you enjoyed your stay at the Sheraton La Jolla Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Junneah Alilain,General Manager

10/10 Excellent

Zyaire

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Zyaire, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton La Jolla Hotel. We look forward to your return and wish you all the best with your future travels.Junneah Alilain,General Manager

10/10 Excellent

Jered

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Response from General Manager on 25 Feb 2024
Dear Jered, It was a pleasure reading your review of the Sheraton La Jolla Hotel. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. Thank you for choosing us, and we hope to welcome you back again.Junneah Alilain,General Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Jane, Thank you for the excellent rating and your comments about staying with us at the Sheraton La Jolla Hotel. Our goal is to make every guest feel welcome and comfortable during their entire visit, so we are pleased to know your experience exceeded these expectations. Set in the heart of La Jolla, we provide excellent access to nearby beaches, Torrey Pines Golf Course, and SeaWorld San Diego!We look forward to hosting you again the next time you are in the area.Junneah AlilainGeneral Manager

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed in the hotel (once for 10 days, the other for 4) - it is incredibly convenient for the University of California San Diego. Staff are excellent, the hotel itself is very stylish, pool, hummingbirds, the lot.
Stayed 4 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Matthew, Thank you for choosing to stay with us once again. We strive to impress our guests by providing the cleanest hotel and friendliest service. Your comments are a delight to read and will encourage our team to keep up the great work. It is great to see that our location near the University of California San Diego met your expectations. We are pleased that you liked our well-kept property with excellent on-site amenities. Thank you again; we look forward to your next visit to the Sheraton La Jolla Hotel. Junneah AlilainGeneral Manager

10/10 Excellent

Vivianne

Stayed 5 nights in Jan 2024
Response from General Manager on 21 Mar 2024
Dear Vivianne, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton La Jolla Hotel. We look forward to your return and wish you all the best with your future travels. Junneah Alilain, General Manager

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I usually don’t prefer a hotel with multiple smaller buildings, this one turned out to be really nice. Our room was comfortable and the pool and hot tub were beautiful as were the grounds. I would definitely stay here again!
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Jessica, Thank you for choosing Sheraton La Jolla Hotel and for your great review. We are glad that your stay was perfect and that our well-kept accommodations and amenities made for a memorable experience. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.General Manager

8/10 Good

Eunyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Eunyoung , We are delighted you enjoyed your visit to the Sheraton La Jolla Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.General Manager

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Juan , We appreciate you taking the time to leave your generous rating regarding your recent visit to the Sheraton La Jolla Hotel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We hope that we will have a chance to host you again in the future. General Manager

10/10 Excellent

Lan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the garden.
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Lan, Thank you for taking the time to review your visit to the Sheraton La Jolla Hotel! We are glad you had a great stay and that you enjoyed our lush, tropical gardens. We work hard to deliver an excellent experience for all of our guests, so we are pleased you appreciated our efforts. Thank you again; we look forward to welcoming you back on your next trip.General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Questionable cleanliness
I noticed brown spots in the bathroom in the shower and on the floor. Could’ve been blood spots, could have been rust. Otherwise the room appeared clean. Also the toilet paper kept falling off the holder.
Stayed 1 night in Jan 2024
Response from General Manager on 14 Jan 2024
Dear Guest, It was a pleasure having you stay with us. Your rating shows that your overall visit was pleasant. However, we want to apologize for any cleanliness issue in the bathroom of your accommodations. We will address this to appropriate individuals. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area.General Manager

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely hotel!
The hotel was lovely and situated in a very central yet very quiet and peaceful location. The service was superb. The restaurant had a variety menu we were able to enjoy.
Stayed 1 night in Jan 2024
Response from General Manager on 14 Jan 2024
Dear Bruno, Thank you for choosing Sheraton La Jolla Hotel, and for taking the time to post a review! We are glad to know that you had a perfect visit so far and that our beautiful property, prime location, as well as our hospitality exceeded your expectations. It is great to know that you also enjoyed our culinary offerings. It was our pleasure to host your stay, and we look forward to your next visit.General Manager

8/10 Good

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from General Manager on 13 Jan 2024
Dear Sean, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting La Jolla. It was our pleasure accommodating you. We hope you will make Sheraton La Jolla Hotel your home away from home whenever your travels bring you to our area.General Manager

10/10 Excellent

Michelangelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Director of Guest Services on 9 Jan 2024
Dear Michelangelo, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Sheraton La Jolla Hotel and that we exceeded all of your expectations. That is what we like to see. We can't wait to share another fantastic experience with you soon.Kyle GordonDirector of Guest Services

8/10 Good

Ladan, Santa Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and quiet place.
Stayed 2 nights in Jan 2024
Response from Director of Guest Services on 9 Jan 2024
Dear Ladan, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Sheraton La Jolla Hotel. It is nice to see that our comfortable and serene accommodations worked well for you and made your time with us even more memorable. We hope you are already planning another visit our way.Kyle GordonDirector of Guest Services

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Director of Guest Services on 9 Jan 2024
Dear Andrea, Thank you for the nice rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton La Jolla Hotel; we hope to see you again soon. Kyle GordonDirector of Guest Services

10/10 Excellent

Mylene

Stayed 1 night in Jan 2024
Response from General Manager on 28 Jan 2024
Dear Mylene, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton La Jolla Hotel, and we look forward to welcoming you back soon. General Manager

10/10 Excellent

TERRY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Director of Guest Services on 9 Jan 2024
Dear Terry, We are thrilled you had an excellent stay at Sheraton La Jolla Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kyle GordonDirector of Guest Services

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Director of Guest Services on 9 Jan 2024
Dear Scott, We are delighted you enjoyed your stay at Sheraton La Jolla Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to La Jolla.Kyle GordonDirector of Guest Services

10/10 Excellent

Ruby

Stayed 2 nights in Dec 2023
Response from Director of Guest Services on 9 Jan 2024
Dear Ruby, Thank you for the high rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton La Jolla Hotel. We look forward to your return and wish you all the best with your future travels.Kyle GordonDirector of Guest Services

10/10 Excellent

Ahmed M., Richardson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a very nice pool and hot tub. Room was nice and clean
Stayed 1 night in Dec 2023
Response from Director of Guest Services on 9 Jan 2024
Dear Ahmed, Thank you so much for your kind review. We are glad that everything went well during your stay and that our amenities as well as our well-kept accommodations exceeded your expectations. Thank you again for choosing Sheraton La Jolla Hotel, and we hope to have the opportunity to welcome you back any time you are in the area.Kyle GordonDirector of Guest Services

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Guest Services on 6 Jan 2024
Dear Alex, Thank you for choosing Sheraton La Jolla Hotel. We were pleased that we exceeded your expectations during your visit to La Jolla. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Kyle GordonDirector of Guest Services

10/10 Excellent

Craig A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Nice hotel, close to everything!
Stayed 1 night in Dec 2023
Response from Director of Guest Services on 6 Jan 2024
Dear Craig, Thank you for the kind review of Sheraton La Jolla Hotel! We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property as well as our proximity to the area's most famous attractions, including San Diego Zoo, Balboa Park, and the Gaslamp Quarter. Thank you again for your feedback, and we look forward to your next visit.Kyle GordonDirector of Guest Services

10/10 Excellent

Yue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Guest Services on 31 Dec 2023
Dear Yue, We are thrilled you had an excellent stay at the Sheraton La Jolla Hotel, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Happy Holidays, and have a great New Year.Kyle GordonDirector of Guest Services

8/10 Good

Manuel

Stayed 1 night in Dec 2023
Response from Director of Guest Services on 30 Dec 2023
Dear Manuel, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton La Jolla Hotel. We look forward to welcoming you back on your next visit. Happy Holidays, and have a great New Year.Kyle GordonDirector of Guest Services

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the spa, it was a big size. Also, the pool seemed to be heated, which was a plus for winter. It has an automated towel check so you don’t have to worry about towels. The rooms were comfy, the grounds were relaxing and pretty, the front desk was welcoming. Parking was $27/day, but convenient. Liked that we were near restaurants. Would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Director of Guest Services on 29 Dec 2023
Dear Linda, Thank you for sharing your feedback regarding your recent stay at Sheraton La Jolla Hotel. We are delighted to hear that you enjoyed our convenient location, immaculate accommodations, and well-equipped amenities. Our team takes immense pride in delivering exceptional service, and we are also glad to know that it added to your positive experience. Wishing you a Happy Holidays and a Joyous New Year! We look forward to welcoming you back in the future.Kyle GordonDirector of Guest Services

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023
Response from Director of Guest Services on 29 Dec 2023
Dear Sharon, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. Wishing you a Happy Holidays and a Joyous New Year! It was a pleasure having you at the Sheraton La Jolla Hotel, and we look forward to welcoming you back soon.Kyle GordonDirector of Guest Services

10/10 Excellent

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Guest Services on 27 Dec 2023
Dear Rosemarie, Thank you for choosing to stay with us at the Sheraton La Jolla Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Happy Holidays and a Happy New Year.Kyle GordonDirector of Guest Services

10/10 Excellent

Alex

Stayed 4 nights in Dec 2023
Response from Director of Guest Services on 28 Dec 2023
Dear Alex, We are thrilled you had an excellent stay at the Sheraton La Jolla Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Happy Holidays and Happy New Year!Kyle Gordon

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Director of Guest Services on 20 Dec 2023
Dear Scott, We are thrilled you had an excellent stay at the Sheraton La Jolla Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kyle Gordon

4/10 Poor

Aileen

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Director of Guest Services on 21 Dec 2023
Dear Aileen, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Kyle GordonDirector of Guest Services

8/10 Good

Christina

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Director of Guest Services on 18 Dec 2023
Dear Christina, Thank you for the generous rating of your stay at Sheraton La Jolla Hotel. Our goal is to make every guest feel welcome and comfortable during their entire visit, so we are pleased to know about your experience. Set in the heart of La Jolla, we provide excellent access to nearby beaches, Torrey Pines Golf Course, and SeaWorld San Diego. We look forward to hosting you again the next time you are in the area.Kyle GordonDirector of Guest Services

8/10 Good

Maria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 1 night in Dec 2023
Response from Director of Guest Services on 16 Dec 2023
Dear Maria, Thank you for sharing your feedback regarding your recent stay at Sheraton La Jolla Hotel. We are delighted to know that you enjoyed your overall experience with us. We look forward to welcoming you back in the future.Kyle GordonDirector of Guest Services

10/10 Excellent

TAMMY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Director of Guest Services on 16 Dec 2023
Dear Tammy, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton La Jolla Hotel, and we look forward to welcoming you back soon.Kyle GordonDirector of Guest Services