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Overview of Montaña de Fuego

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Standard Bungalow

4/5 guest room rating
  • 323 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Lake Deluxe

5/5 guest room rating
  • 377 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Junior Suite

No guest room rating
  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

Deluxe Room

No guest room rating
  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Family Room

3.9/5 guest room rating
  • 323 sq ft
  • Mountain view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Superior Bungalow

4.4/5 guest room rating
  • 323 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 113 out of 332 reviews
5 - Excellent 34%
Rating 4 - Good. 108 out of 332 reviews
4 - Good 33%
Rating 3 - Okay. 65 out of 332 reviews
3 - Okay 20%
Rating 2 - Poor. 27 out of 332 reviews
2 - Poor 8%
Rating 1 - Terrible. 19 out of 332 reviews
1 - Terrible 6%

4.0/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

3.7/5

Property conditions & facilities

1/5 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs a lot of help. The staff is outstanding, but every facet of this hotel is in dire need of help. Here is my list: ROOMS: I booked two rooms and they were both terrible. My room had gaps so big in the walls that bugs were coming in. The room had a hole in he wall that looked to be made by a drill and it was lightly filled in with toilet paper. Almost like a peeping Tom hole. There was no reliable hot water in the shower, so I had to take very cold showers. The walls are very thin, so you have to turn the AC or fan on to shield people walking by outside. Forget about privacy. The room reminded me of a summer camp for kids. The other rooms (upgraded, in a building that contains 6-8 other rooms) was a bit better, but the beds in all rooms were uncomfortable and the rooms were definitely in the 1 start range.
Stayed 2 nights in Dec 2020

3/5 Okay

Stayed 2 nights in Jan 2021

5/5 Excellent

Stayed 2 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super satisfecha
Exlente limpeza y protocolos de limpieza muy bien aplicados .
Stayed 1 night in Dec 2020

1/5 Terrible

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The location and pools are great! The price is fair , but BEWARE, even tho we selected the (pay on site option offered in expedia, we were called by the hotel staff twenty four hourses ealier to our stay date , and required us to pay inmediately cash or money transfer ELSE we will loose our reservation. We mentioned we ve never experienced that with this option (not first time using it) They said tit didnt matter as they changed their policy and we needed to pay in a timely manner. ( we had to drive 50min back and forward the day before to our stay to "assure and keep" our reservation which made us waste time and gas
Stayed 2 nights in Dec 2020

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