We had a really nice stay. Room was excellent, hotel was beautiful and located perfectly in the middle of all the best shops and beach clubs.
Staff seem a bit disorganized, especially at the pool bar where service was poor.
We realize there are going to be off days and it’s not always easy but when you are paying premium prices, you can’t have that many mistakes.
Having said that, the hotel took the time to apologize and compensate for the errors, which we did not even ask for.