The reception area is too small. We arrived early and told us to come back at 3 pm and said our room would be ready and we had our passports registered. Yet when came back at the said time, there were many arrivals waiting to check-in for room. And we noticed that our check-in process was not done so we were back to the last list of check in. So I made a complaint, did not get result, may be language matter, just gave a paper of sequence to get check-in, so we were the last at that time. With much further explanation, we got handled, but look like we jumped the queue.