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Reviews of Hotel Monterey Kyoto

3.5 out of 5
Hotel Monterey Kyoto
604 Manjuya-cho, Sanjo-sagaru, Kyoto, Kyoto

Reviews

8.8

Excellent

Rating 10 - Excellent. 545 out of 1004 reviews" "
Rating 8 - Good. 347 out of 1004 reviews" "
Rating 6 - Okay. 75 out of 1004 reviews" "
Rating 4 - Poor. 21 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Emily

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Lots of weird stains on things, and found blood on my sheets
Stayed 3 nights in Mar 2024

10/10 Excellent

Nelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel! Very convenient location, close to subway stations, shopping and Nishiki market. Our room was spacious (we stayed in the force room), having two toilets was great. Spa/onsen at the hotel was very nice and relaxing.
Stayed 3 nights in Feb 2024
Response from Front Manager Hotel Monterey Kyoto on 8 Mar 2024
Thank you very much for staying at Hotel Monterey Kyoto.We are very happy that you are satisfied with your stay.There are many tourist attractions around the hotel.We would be grateful if you could visit us when you come to Kyoto.We look forward to seeing you again.

10/10 Excellent

Rong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valuable place to stay in Kyoto. Nice onsen and location. Walkable distance to many tourist attractions and shopping areas.
Stayed 4 nights in Feb 2024
Response from Hotel Monterey Kyoto Front Manager on 7 Feb 2024
Thank you very much for staying at Hotel Monterey Kyoto.We are very happy that you are satisfied with your stay.There are many tourist attractions around the hotel.We would be grateful if you could visit us when you come to Kyoto.We look forward to seeing you again.

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Monterey Kyoto Front Manager on 12 Jan 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

ANDREW CHUNG WAI

Stayed 1 night in Dec 2023
Response from Hotel Monterey Kyoto Front Manager on 11 Jan 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a short stay.
Stayed 1 night in Dec 2023
Response from Front Manager Hotel Monterey Kyoto on 7 Jan 2024
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

8/10 Good

Graciela, San Francisco

Stayed 3 nights in Dec 2023
Response from Hotel Monterey Kyoto  Front Manager on 12 Dec 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful. First class
Stayed 2 nights in Dec 2023
Response from Front Manager Hotel Monterey Kyoto on 9 Dec 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Ivan

Stayed 4 nights in Sep 2023
Response from Hotel Monterey Kyoto Front Manager on 28 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

2/10 Terrible

Tam

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Monterey Kyoto Front Manager on 28 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
When I first checked in, my impression was a bit negative. I received a review request from Expedia about my checking in experience, and I indicated that. I received a letter from the hotel apologizing for that experience, and I sincerely appreciated the efforts to always be better. Everything else was great.
Stayed 2 nights in Nov 2023
Response from Hotel Monterey Kyoto Front Manager on 28 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.We apologize for the negative thing when checked in.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback.

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service
Small room, but great staff and breakfast.
Stayed 2 nights in Nov 2023
Response from Hotel Monterey Kyoto Front Manager on 28 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.It is our greatest pleasure to realize that you were satisfied with breakfast.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very quiet. Staff kind and helpful
Stayed 8 nights in Nov 2023
Response from Hotel Monterey Kyoto  Front Manager on 14 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.It is our greatest pleasure to realize that you were satisfied with staff.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

8/10 Good

Umesh, Stoney Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, for its price. The location is great and the entire hotel is very clean. Staff are pretty nice as well.
Stayed 2 nights in Nov 2023
Response from Hotel Monterey Kyoto  Front Manager on 14 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

8/10 Good

Drayko

Stayed 1 night in Nov 2023
Response from Hotel Monterey Kyoto  Front Manager on 14 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely choice in Kyoto
good location, helpful staff, comfortable, clean -exceeded expectations.
Stayed 1 night in Oct 2023
Response from Front Manager Hotel Monterey Kyoto on 4 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, loved the sauna and the hot tube! Exactly what I needed after a long day
Stayed 1 night in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 31 Oct 2023
Thank you for staying at Hotel Monterey Kyoto.It is our greatest pleasure to realize that you were satisfied with spa.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

6/10 Okay

Thomas

Stayed 9 nights in Oct 2023
Response from Hotel Monterey Kyoto  Front Manager on 14 Nov 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this place for a good price and it was one of the best hotels I've stayed at. very nice and they have a really clean spa upstairs. Honestly such a good find.
Stayed 2 nights in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 30 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.It is our greatest pleasure to realize that you were satisfied with spa.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

8/10 Good

Saravut

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot springs is not free
Stayed 2 nights in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 30 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.We have a Plan with spa,so please check it if you want to take it.We are very much looking forward to your next visit.

8/10 Good

Hiromi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location
Stayed 1 night in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 30 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel to stay near Mt Fuji.
Stayed 4 nights in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 30 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best bang for your buck at $36 a night . Clean and quiet . Staff super helpful and solid English skills
Response from Hotel Monterey Kyoto Front Manager on 30 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

8/10 Good

Takahiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ホテルモントレ京都 フロントマネージャー on 10 Oct 2023
この度はホテルモントレ京都にご宿泊いただき誠にありがとうございます。また、お忙しい中この様にご評価いただき重ねてお礼申し上げます。またのご利用心よりお待ち申し上げております。

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all around
Stayed 1 night in Oct 2023
Response from Hotel Monterey Kyoto Front Manager on 7 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from ホテルモントレ京都  フロントマネージャー on 7 Oct 2023
この度はホテルモントレ京都にご宿泊いただき誠にありがとうございます。このような高評価をいただけて大変嬉しく存じます。またのご利用心よりお待ち申し上げております。

8/10 Good

Jack

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Sep 2023
Response from Hotel Monterey Kyoto  Front Manager on 3 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Monterey Kyoto Manager on 28 Sept 2023
Thank you for rating of our hotel. We look forward to seeing you again.

10/10 Excellent

Masashi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Kyoto, it was convenient to move around. The room was of sufficient size and clean.
Stayed 1 night in Sep 2023
Response from Front Manager Hotel Monterey Kyoto on 26 Sept 2023
Thank you for having stayed at Hotel Monterey Kyoto.It is our greatest pleasure to realize that you were satisfied with room.We are very much looking forward to your next visit.

10/10 Excellent

Richard

Stayed 3 nights in Sep 2023
Response from Front Manager Hotel Monterey Kyoto on 26 Sept 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.We are very much looking forward to your next visit.

10/10 Excellent

MA VIVIEN JOY

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good service
Stayed 1 night in Sep 2023
Response from Front Manager Hotel Monterey Kyoto on 26 Sept 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

ENRIQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice the spa is Amazing
Response from Hotel Monterey Kyoto Front Manager on 31 Oct 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Sergei, Kita-ku

Stayed 1 night in Sep 2023
Response from Hotel Monterey Kyoto Manager on 28 Sept 2023
Thank you for rating of our hotel. We look forward to seeing you again.

10/10 Excellent

Debra, Medina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is boutique like…it appears to have been built in the 1920’s. The rooms are a bit on the small side and the bathroom is small; however the location near the train station is great.
Stayed 3 nights in Aug 2023
Response from Front Manager Hotel Monterey Kyoto on 24 Aug 2023
Thank you for having stayed at Hotel Monterey Kyoto.We are apologized for the inconvinience, and there is only this type bathroom in our hotel.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for activities, excursions and restaurants. Large rooms and friendly, efficient staff.
Stayed 4 nights in Jul 2023
Response from Front Manager Hotel Monterey Kyoto on 4 Aug 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

8/10 Good

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cold A/C and good location downtown.
Stayed 4 nights in Jul 2023
Response from Hotel Monterey Kyoto  Front Manager on 29 Jul 2023
Thank you for having stayed at Hotel Monterey Kyoto.We apologize for the A/C during your visit.We will continue our effort to provide the best service for our guests.

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great, near markets, coffee shops, public transport, shopping, and museums.
Stayed 3 nights in Jul 2023
Response from Hotel Monterey Kyoto Manager on 22 Jul 2023
Thank you for having stayed at Hotel Monterey Kyoto.It is our greatest pleasure to realize that you were satisfied with location.We are very much looking forward to your next visit.

10/10 Excellent

Shigefumi

Travelled with partner
Liked: Cleanliness, staff & service
Good hotel. We stayed at their hotel in the Hanzomon area of Tokyo and it was a very pleasant experience. Check in was easy, they held our bags for several hours before we checked in which was east and it is very clean. Only problem is that the AC was on the fritz—-it worked out but they just told us to wait. Otherwise all good.
Response from Hotel Monterey Kyoto Front Manager on 1 Jul 2023
Thank you for having stayed at Hotel Monterey Kyoto.We apologize for the AC during your visit.We are making improvements with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Rie

Travelled with family
Bath on the 14th floor was an option. The breakfast buffet was excellent!
Stayed 2 nights in Jun 2023
Response from Hotel Monterey Kyoto Front Manager on 1 Jul 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.It is our greatest pleasure to realize that you were satisfied with supa and breakfast.We are very much looking forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel in a great location, Kyoto was the highlight of our Japan trip. Breakfast was superb with good choices.
Stayed 5 nights in May 2023
Response from Front Manager Hotel Monterey Kyoto on 6 Jun 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with Kyoto.We want you to feel Kyoto even at breakfast,so There are many Kyoto cuisine for Breakfast.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
We had a great stay! The hotel has a spa bath for guest at ¥1700 which included two entries for the night and the following morning. Parking at the hotel was easy and charged per day at ¥2000 for hotel guests.
Stayed 2 nights in May 2023
Response from Front Manager Hotel Monterey Kyoto on 6 Jun 2023
Thank you for having stayed at Hotel Monterey Kyoto.I am delighted that you were impressed with our service.It is our greatest pleasure to realize that you were satisfied with spa.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Alla Myzelev

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Monterey Kyoto Front Manager on 31 May 2023
Thank you for having stayed at Hotel Monterey Kyoto.We appreciate your kind feedback during your busy time.I am delighted that you kind feedback with our service.We are very much looking forward to your next visit.

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Subway station, McDonalds, grocery store very close. Nishiki market a lityle bit of a walk. The spa on top floor was great for sore legs.
Stayed 3 nights in May 2023
Response from Hotel Monterey Kyoto Front Manager on 31 May 2023
Thank you very much for coming to Hotel Monterey Kyoto.It is greatest presure to realize that you were satisfaied with spa and location.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

8/10 Good

Sothealeang

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staffs are friendly. The room is nice but the bathroom smells a bit.
Stayed 2 nights in Apr 2023

8/10 Good

Wai Sum, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot spring service is good but I think they can provide more details to instruct how to do a hot spring properly in a Japanese way as it is quite confusing for the residents. Some facilities were placed in an odd way, for example, there was no bedside cabinet on the one side of the bed and there were two lamps on the only one cabinet. Location is very convenient with famous cafe and Starbucks all around. It only takes 2-3 minutes from subway.
Stayed 2 nights in Apr 2023

8/10 Good

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception area is too small. We arrived early and told us to come back at 3 pm and said our room would be ready and we had our passports registered. Yet when came back at the said time, there were many arrivals waiting to check-in for room. And we noticed that our check-in process was not done so we were back to the last list of check in. So I made a complaint, did not get result, may be language matter, just gave a paper of sequence to get check-in, so we were the last at that time. With much further explanation, we got handled, but look like we jumped the queue.
Stayed 5 nights in Apr 2023

10/10 Excellent

Claudia

Stayed 5 nights in Apr 2023

8/10 Good

CESAR A

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023

10/10 Excellent

Junie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Can’t stress this enough. Surrounded by many cafes and eateries. McDonald’s just up the road. Close to 2 subway stations. 7-10 mins walk to Nishiki market and another 3 mins to Gion. Playground just a couple of blocks away. We end up just walking around make days and it’s the best way to explore Kyoto and it’s beauty. Hotel itself is also pretty awesome. Rooms clean and efficient. Didn’t try breakfast as it’s JPY35,000 per person. We ended up at Starbucks and other cafes just a couple of mins walk away. I would recommend this place for family with kids and couples (suitable for all really).
Stayed 5 nights in Apr 2023

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023