Old charm of the past, disappointing standards...
Great courteous staff around the hotel, This property benefit from the old charm of the past, how ever outdated standards, room is overpriced and fall short of offering any memorable experience, no sense of arrival (No perceivable scent in lobby, bright light, inaudible music, no atmosphere), no proper introduction to the room and facility, poor amenity standard (Bulky and cheap), noisy ice making machine day and night, outdated furniture in the room, clear disconnect between first floor and upper floor of the room design, uncomfortable sofa, Breakfast was good how ever the curry buffet lacks any excitement, room service quality of food was average at best. Plunge pool and entrance was dirty. no check out experience. The hotel is beautiful and charming, The employees were very pleasant how ever the Oyster box hotel in Durban was for our experience an overall disappointment….
Comment from Hotel Management
08-Oct-2016 by Guest Relations Team, Hotel Management
Thank you very much for your feedback. We are so sorry to hear your experience at The Oyster Box was disappointing. We work hard to make our guest happy, and we will definitely look into these points.