Ratings based on 91 Verified Reviews

4.8 out of 5
93% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from london

First rate hotel, worth making Durban a destinatio

Posted 24-Feb-2017
Pros: The service, the breakfasts, the restaurant, the location, the common areas, the decor, the art, the pools, the views, the room
Cons: The singer in the bar downstairs was terrible
Location: Don't bother. The restaurant Isle Meurice very nearby is good but not great
We expected to spend some time looking around Durban and the area but spent all our time in or near the hotel instead.
Comment from Hotel Management
25-Feb-2017 by Justin, Hotel Management
Dear Sir Thank you for taking the time to write a review. I am most delighted you enjoyed our breakfasts and that our service levels were to your standard. Durban is a wonderful city with many attractions, though we are glad our facilities and the surrounding areas kept you entertained and intrigued. We look forward to welcoming you back, hopefully in the not too distant future. Warm Regards, Justin Botha Guest Relations
5out of 5
Recommended
for Everyone
by A verified traveller from New York

Posted 17-Feb-2017
Loved it from first to last minute, accommodating staff. Spoiled me on my birthday. Beautiful decorated, breathtaking view from pool area...
Comment from Hotel Management
21-Feb-2017 by Carolina Elizondo, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5out of 5
by A verified traveller

Umhalanga oasis

Posted 08-Dec-2016 on Hotels
Cannot fault this hotel. It's an oasis surrounded by a building site of property development in Umhlanga.
Comment from Hotel Management
10-Jan-2017 by General Manager, Hotel Management
Thank you for your wonderful feedback sir, We hope to see you soon in the future Justin Botha Guest Relations Officer
5out of 5
by A verified traveller

LUXURY STAY IN A VERY NICE AREA

Posted 30-Nov-2016 on Hotels
We arrived at the Oyster Box Hotel following a 9 day safari break and it offered everything we were looking for. Pure luxury in a very nice part of Durban. Our room was sea facing and was serviced on a daily basis to a very high standard. There was a good choice of Restaurants and Bars within the hotel but some good restaurants only a 5 minute walk away
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!
5out of 5
by A verified traveller

Most comfortable and relaxing stay.

Posted 24-Nov-2016 on Hotels
Once more, it was a very memorable stay: great staff (attention, behaviour, helpful), two gorgeous pools! One of the most beautiful terrasses - very good breakfast, grand selection! Also the curry buffet is wonderful.
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forward to welcome you back in the near future!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Nov-2016 on Hotels
5out of 5
by A verified traveller

The Royal Treatment

Posted 17-Nov-2016 on Hotels
Had a wonderful stay @ The Oyster Box. Property is beautiful; food was delicious; staff was knowledgeable, friendly & very accommodating. Room was amazing. Included towel warmers, floor warmers & cute little monkeys that would peep in from time to time. Note: while the monkeys are cute they are still wild animals, so follow the precautions the hotel staff advises. Be sure to take in the entire hotel...library, light house bar, high tea, welcome reception, movie room, The Grill (fine dining restaurant) and so on. Pool was fantastic! Access to beach was simple & secure. Even gave us going away goodies. ;) Definitely recommend staying here if you have the opportunity!
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forward to welcome you back in the near future!
5out of 5
Recommended
for Everyone
by A verified traveller from london

Sheer Luxury

Posted 10-Nov-2016
Pros: Friendly staff. Great food.
Cons: See above. Also the TV channels were very limited, especially for English speakers.
Location: Beautiful location in Umhlanga, by the beach and lighthouse. Durban is a bustling city and there are game reserves within a couple of hours drive.
We had a Garden Loft room which was beautifully appointed and had the added benefit of a visit by a family of monkeys every morning. The staff were without exception charming and helpful. If you stay there, prepare to be asked by every single one how you are every time you see them. You aren't allowed to open a door or press a button for the lift. The food was of a very high standard and the breakfasts offered the widest array I've ever seen. One minor quibble is that the lunch, dinners and room service include mainly some very rich and fancy stuff. Again the quality is great, but my wife prefers food on the plain side and her options were quite limited. Outstanding in every respect.
Comment from Hotel Management
10-Nov-2016 by Justin Botha, Hotel Management
Dear Guest, Thank you for taking the time to share your comments following your stay with us at The Oyster Box. It is wonderful that you thoroughly enjoyed your luxurious accommodation and the delicious food. Thank you for your kind words regarding the first class service you experienced. Our staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return. I look forward to welcoming you back soon.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 09-Nov-2016 on Hotels
4out of 5
by A verified traveller

Posted 09-Nov-2016 on Hotels
Everything was great, other than the fact that there is no designated areas for smokers. Which could be quite a challenge if the visitor is a smoker.