Ratings based on 96 Verified Reviews

4.8 out of 5
93% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Charlotte NC

Heat was not working

Posted 10-Jul-2017
Pros: The Staff and Location
Cons: Yes, bath/shower is a night mare to get into and out off, almost broke my neck trying to get in and out
Location: Convenient to restaurants and shopping and on the beach
PR Manager offered to send us Space Heaters and we did not receive them, the next day after I complained again they sent a Technician who discovered that is was needed to be fixed
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Jun-2017
Great location and beautiful hotel. The Grill - Mr Piraki made our dining experience. A fabulous man with a wealth of knowledge. The staff uniforms in the hotel are not necessarily, rather unacceptable and highly offensive.
Comment from Hotel Management
16-Jun-2017 by Justin Botha, Hotel Management
Dear Anonymous Thank you for your feedback. We look forward to welcoming you back to The Oyster Box
5 out of 5
by Andreas

Just a Great Hotel

Posted 18-Apr-2017 on Hotels
A great hotel with a few downsides during our stay. With such a premium hotel would have thought that the bathroom would be a little larger, e.g. 2 basins. Room size was acceptable. Front desk was not also too sharp - ordered a corkscrew which never arrived - should not happen in this great hotel. Waiter's attention in the bar downstairs (Oyster Bar) was poor - with 6 staff 'hanging' around it should not happen that the guest has to get up and ask for service. Needless to say these were minor issues - we will be back just keep up the standard.
Comment from Hotel Management
20-Apr-2017 by Justin, Hotel Management
Dear Sir Thank you for taking the time out to write a review. We are glad you enjoyed your stay, thank you for alerting us to the downsides we will be sure to follow up. We look forward to welcoming you back to The Oyster Box! Kind Regards, Justin Botha Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from london

First rate hotel, worth making Durban a destinatio

Posted 24-Feb-2017
Pros: The service, the breakfasts, the restaurant, the location, the common areas, the decor, the art, the pools, the views, the room
Cons: The singer in the bar downstairs was terrible
Location: Don't bother. The restaurant Isle Meurice very nearby is good but not great
We expected to spend some time looking around Durban and the area but spent all our time in or near the hotel instead.
Comment from Hotel Management
25-Feb-2017 by Justin, Hotel Management
Dear Sir Thank you for taking the time to write a review. I am most delighted you enjoyed our breakfasts and that our service levels were to your standard. Durban is a wonderful city with many attractions, though we are glad our facilities and the surrounding areas kept you entertained and intrigued. We look forward to welcoming you back, hopefully in the not too distant future. Warm Regards, Justin Botha Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Posted 17-Feb-2017
Loved it from first to last minute, accommodating staff. Spoiled me on my birthday. Beautiful decorated, breathtaking view from pool area...
Comment from Hotel Management
21-Feb-2017 by Carolina Elizondo, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveller

Umhalanga oasis

Posted 08-Dec-2016 on Hotels
Cannot fault this hotel. It's an oasis surrounded by a building site of property development in Umhlanga.
Comment from Hotel Management
10-Jan-2017 by General Manager, Hotel Management
Thank you for your wonderful feedback sir, We hope to see you soon in the future Justin Botha Guest Relations Officer
5 out of 5
by A verified traveller

LUXURY STAY IN A VERY NICE AREA

Posted 30-Nov-2016 on Hotels
We arrived at the Oyster Box Hotel following a 9 day safari break and it offered everything we were looking for. Pure luxury in a very nice part of Durban. Our room was sea facing and was serviced on a daily basis to a very high standard. There was a good choice of Restaurants and Bars within the hotel but some good restaurants only a 5 minute walk away
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveller

Most comfortable and relaxing stay.

Posted 24-Nov-2016 on Hotels
Once more, it was a very memorable stay: great staff (attention, behaviour, helpful), two gorgeous pools! One of the most beautiful terrasses - very good breakfast, grand selection! Also the curry buffet is wonderful.
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forward to welcome you back in the near future!
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Nov-2016 on Hotels
5 out of 5
by A verified traveller

The Royal Treatment

Posted 17-Nov-2016 on Hotels
Had a wonderful stay @ The Oyster Box. Property is beautiful; food was delicious; staff was knowledgeable, friendly & very accommodating. Room was amazing. Included towel warmers, floor warmers & cute little monkeys that would peep in from time to time. Note: while the monkeys are cute they are still wild animals, so follow the precautions the hotel staff advises. Be sure to take in the entire hotel...library, light house bar, high tea, welcome reception, movie room, The Grill (fine dining restaurant) and so on. Pool was fantastic! Access to beach was simple & secure. Even gave us going away goodies. ;) Definitely recommend staying here if you have the opportunity!
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forward to welcome you back in the near future!