Ratings based on 77 Verified Reviews

4.8 out of 5
92% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Saarland

Posted 12-Nov-2016
Pros: Das Essen im "The Grill Room" und die Invasion der Affen zu Frühstück und vor der Abenddämmerung...
Cons: Subjektiver Komfort im Zimmer (Stoff, Geräuschdämmung)
Top am Meer gelegen und wunderbar im Kolonialstil gehalten, versprüht das Haus alt-englische Eleganz. Die Ausstattung der Zimmer passt dazu nicht ganz - statt Gardinen gibt es z.B. verschieb- und verstellbare Holzlamellen - eher hip als klassisch. Die Zimmer (wir hatten "Deluxe Sea Facing") sind nicht sehr groß, aber ausreichend bemessen, auch die Ausstattung ist sehr gut - incl. schon montierten Adaptern für europäische Stromstecker und eine gekühlten Flasche Sauvignon Blanc zur Begrüßung. Essen, Getränke und Service im Signature-Restaurant "The Grill Room" waren auch für europäische Ansprüche sehr gut, das "Ocean Terrace" schnitt da bei uns etwas schlechter ab. Erlebenswert war auch der "High Tea" am Nachmittag mit toller Auswahl. Beim Frühstück vermisste man eigentlich nur ein wenig dunkles Brot oder feste Brötchen, alles andere war (bis hin zu Austern und Sekt) in sehr guter Qualität verfügbar. Insgesamt also ein sehr zu empfehlendes Hotel an einem sehr schönen Platz in Südafrika
Comment from Hotel Management
15-Nov-2016 by Justin P. Botha, Hotel Management
Dear Guest Thank you for taking the time to write a review. We are most pleased you enjoyed the beautiful décor throughout the hotel. Although busier at times, The Ocean Terrace Restaurant does strive to match the efficient service found in our other outlets. We are happy you enjoyed the fine cuisine served in The Grill Room and the large selection of food at the breakfast buffet. I shall be sure to relay all feedback to the relevant departments regarding your room and restaurants. We look forward to welcoming you back to beautiful Umhlanga in the future. Justin P. Botha Guest Relations
5out of 5
Recommended
for Everyone
by A verified traveller from london

Sheer Luxury

Posted 10-Nov-2016
Pros: Friendly staff. Great food.
Cons: See above. Also the TV channels were very limited, especially for English speakers.
Location: Beautiful location in Umhlanga, by the beach and lighthouse. Durban is a bustling city and there are game reserves within a couple of hours drive.
We had a Garden Loft room which was beautifully appointed and had the added benefit of a visit by a family of monkeys every morning. The staff were without exception charming and helpful. If you stay there, prepare to be asked by every single one how you are every time you see them. You aren't allowed to open a door or press a button for the lift. The food was of a very high standard and the breakfasts offered the widest array I've ever seen. One minor quibble is that the lunch, dinners and room service include mainly some very rich and fancy stuff. Again the quality is great, but my wife prefers food on the plain side and her options were quite limited. Outstanding in every respect.
Comment from Hotel Management
10-Nov-2016 by Justin Botha, Hotel Management
Dear Guest, Thank you for taking the time to share your comments following your stay with us at The Oyster Box. It is wonderful that you thoroughly enjoyed your luxurious accommodation and the delicious food. Thank you for your kind words regarding the first class service you experienced. Our staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return. I look forward to welcoming you back soon.
5out of 5
by A verified traveller

Lovely hotel.

Posted 16-Oct-2016 on Hotels
Great hotel in lovely location on the sea front. Beautiful grounds. Nice rooms.friendly staff.
5out of 5
by A verified traveller from Durban

Splendid experience and great friendly staff

Posted 11-Sep-2016 on Hotels
I booked to celebrate my wifes 40th birthday. Our room was upgraded. Staff very friendly from doorman to reception to restaurant to house keeping staff. Splendid hotel.
5out of 5
by A verified traveller from London

Great time

Posted 11-Sep-2016 on Hotels
Start of holiday
5out of 5
by A verified traveller

This traveller left a rating score only Posted 09-Sep-2016 on Hotels
5out of 5
by A verified traveller from London

My new favourite hotel!

Posted 22-Aug-2016 on Hotels
Such a wonderful experience, service was phenomenal and the staff was all lovely (thanks Desmond for the great conversation!), I truly felt welcomed. The room was immaculate, macaroons delicious, and facilities impeccable. Thank you for such a unique and fantastic experience!
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Outstanding hotel - amazing views of the beach

Posted 15-Aug-2016
Pros: Beautiful building. Amazing attention to detail throughout.
Location: Fabulous beach right in front of the hotel. Lovely 6km Promenade along the beach front.
What an amazing hotel and a fabulous experience! I would certainly recommend this hotel without reservations. All staff go above and beyond to make sure all of your needs are catered for. The views are amazing and all amenities were excellent. We loved the attention to detail and the care that was taken of us was wonderful. I am a coeliac and the hotel were excellent at ensuring my dietary requirements were met. We were sad to leave!
Comment from Hotel Management
15-Sep-2016 by Guest Relations Team, Hotel Management
Thank you for your comments. We are delighted to hear that you had a wonderful stay with us at The Oyster Box! We look forward to welcome you back in the bear future.
2out of 5
by A verified traveller from Dubai

Old charm of the past, disappointing standards...

Posted 14-Aug-2016
Pros: The charm of the hotel common area, beautiful interior, vintage feel, great employees through out the property.
Cons: Sense of arrival, external area maintenance, landscaping, swimming pool furnitures, culinary experience, room quality, check out experience.
Great courteous staff around the hotel, This property benefit from the old charm of the past, how ever outdated standards, room is overpriced and fall short of offering any memorable experience, no sense of arrival (No perceivable scent in lobby, bright light, inaudible music, no atmosphere), no proper introduction to the room and facility, poor amenity standard (Bulky and cheap), noisy ice making machine day and night, outdated furniture in the room, clear disconnect between first floor and upper floor of the room design, uncomfortable sofa, Breakfast was good how ever the curry buffet lacks any excitement, room service quality of food was average at best. Plunge pool and entrance was dirty. no check out experience. The hotel is beautiful and charming, The employees were very pleasant how ever the Oyster box hotel in Durban was for our experience an overall disappointment….
Comment from Hotel Management
08-Oct-2016 by Guest Relations Team, Hotel Management
Thank you very much for your feedback. We are so sorry to hear your experience at The Oyster Box was disappointing. We work hard to make our guest happy, and we will definitely look into these points.
5out of 5
Recommended
for Everyone
by A verified traveller

Wonderful 80th birthday memory

Posted 02-Aug-2016
Pros: Service, decor, location and everything!
Cons: Nothing.
Location: We mainly stayed around the hotel.
Took a friend for an overnight stay. We have wonderful memories.
Comment from Hotel Management
06-Aug-2016 by Justin - Guest Relations, Hotel Management
Dear Anonymous Thank you for your feedback. We are glad that we could make your 80th Birthday more special. We hope to see you again soon!