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Reviews of The Concierge

4 out of 5
The Concierge
37-43 St Marys Avenue, Durban, KwaZulu-Natal

Reviews

8.2

Very good

Rating 10 - Excellent. 49 out of 100 reviews" "
Rating 8 - Good. 33 out of 100 reviews" "
Rating 6 - Okay. 8 out of 100 reviews" "
Rating 4 - Poor. 3 out of 100 reviews" "
Rating 2 - Terrible. 7 out of 100 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kgosi

Stayed 2 nights in May 2023

2/10 Terrible

Gp

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay has been excellent. I just wish they would make wifi and getting fixed quicker because I spent my whole stay without the wifi getting fixed. The staff are however super friendly, kind and extremely helpful
Stayed 2 nights in Dec 2021
Response from Concierge Boutique Bungalows on 11 Jan 2022
Thabj you for your wonderful review. We hope that you stay with us again. Inlight of the wifi Telkom have finally repaired this

10/10 Excellent

Mahlatse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Concierge Team on 6 Dec 2021
Thank you for your kind review we look forward to seeing you in the near future

2/10 Terrible

LMJ

Drunk guests ruin stay
It wasn't the greatest evening. We were woken at 3am by drunk guests fighting in the room next door to us. Not sure why the security guard on site didn't call security sooner because the ruckus continued for almost 90 minutes but he seemed powerless to intervene. I left numerous messages with the owner of the establishment who eventually called me at around 7am by which time I had already decided to leave the accommodation because we had been intimated by these drunk guests. We were supposed to stay another night but didn't want to chance it. I was traveling with women who didn't feel safe staying there longer after being verbally abused by the drunk guests who came in the early hours of the morning. The owner promised us a refund we will see what happens. Very very disappointed.
Stayed 1 night in Nov 2021
Response from Concierge Reservations Team on 28 Nov 2021
Dear Guest, We apologize for this experience, this is not a common factor at our establishment. We have addressed this issue with the guests and correct steps have been taken to ensure that this type of behavior does not repeat itself. It is unfortunate that we have no control over our guests and their consumption of alcohol. We will continue to strive for customer service delivery. Kindly advise, you have rated us 2/10 which is the lowest we have ever seen since the opening of the hotel. Your rating affects our score and overall property image. Was there any additional problems with the room, cleanliness, amenities? We would like to offer you and your team a complimentary night at our establishment in the near future. kindly send us an email to arrange dates for the above.

8/10 Good

Jaye-Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Concierge Boutique Hote on 10 Nov 2021
Thank you for your wonderful review, we look forward to welcoming you in the near future

4/10 Poor

Tsietsi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Concierge Hotel on 27 Sept 2021
Dear Guest, Thabk you for your review, however why did you give us 4 / 10

10/10 Excellent

Expedia

Stayed 2 nights in Sep 2021
Response from Concierge Reservations Department on 21 Sept 2021
Dear Guest, Thank you for submitting a 10/10 score, we value you as a client and hope to see you soon.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Click-bait Photo's
The property and amenities has been visibly neglected. Not at all what I expected.
Stayed 2 nights in Sep 2021
Response from Concierge Reservations on 15 Sept 2021
Dear Guest, As discussed with you, the property had recently opened and we are still finding our feet. In saying that we did offer you an alternative 4 star hotel at our expense if you were not happy. We hope we can meet your expectations in the future

2/10 Terrible

JL

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Concierge Guest Relations on 15 Apr 2021
Dear Guest, Our sincere apologies for this misunderstanding. The management of the hotel was not aware of this issue, however this is no excuse, we have addressed the issue with the staff and have made several changes. Please can you send us an email so that we can send you a complementary voucher to help change your mind about our property and rating us 2/10

10/10 Excellent

Sihle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Muhammad and Team on 28 Sept 2020
Thank you for your kind review. We hope to see you soon! Stay safe!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from Concierge on 10 Jun 2019
Dear Guest, We are sorry that you had a 6/10 experience at our property. Please can you be kind enough to send us your details. Thanks The Concierge

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I had to cancel bcoz of unforseen circumstances.
Stayed 2 nights in May 2019
Response from Muhammad on 8 Jun 2019
Dear Guest, Thank you for your review, Kindly advise why you have rated us 6/10? Thanks Concierge Hotel

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and good parking service. Need a car to get around but found a really nice place to eat close by recommended by the hotel. Rooms are well decorated and spacious. Hotel feels very safe
Stayed 1 night in Jun 2019
Response from The Concierge Hotel on 6 Jun 2019
Dear Guest, Thank you for your awesome review, we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and funky . Great value. Super hosts too. Plus Freedom Cafe is excellent for breakfast and lunch.....sitting in a peaceful garden setting.
Stayed 2 nights in Mar 2019
Response from The Concierge on 20 Mar 2019
Thank you for your great review, we look forward to welcoming you back in the future.

10/10 Excellent

Noluthando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms!
We had a great time here, the rooms are really beautiful and comfortable. The big bathtub and overheard shower were our personal favourites. The establishment could improve by adding more towels and bath/shower gel in the bathroom. The TV was also a bit old in our room and unclear. Other than that, it was great and will definitely be going back.
Stayed 1 night in Feb 2019
Response from The Concierge on 19 Feb 2019
Dear Noluthando, Thank you for your review. We have looked into a light refurbishment this year and will look forward to welcoming you back to our establishment. Thank you for your continued support.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Absolutely wonderful and helpful staff; great accommodations
Stayed 1 night in Jan 2019
Response from The Concierge Team on 7 Jan 2019
Dear Jason, Thank you for your fantastic review we wish you a pleasant journey and hope to see you soon in the near future.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Concierge Reservations on 7 Nov 2018
Dear Valued Guest , Thank you for taking the time to rate us !We appreciate it. We look forward to welcoming you back again.

4/10 Poor

Charlotte

Disliked: Staff & service
Disappointed
We had stayed at the concierge quite a few times in the past, and always enjoyed it. Sadly, when we came this time we noticed a lot of changes. The room itself was not as well kept as before, and the entire vibe of the place had shifted. When we arrived I noticed an extractor fan in the room that we couldn’t manage to turn off ( and it was quite loud), when I went to mention this to the front desk they disregarded me and told me this was something that all hotels have. I understand that there can be extractor fans in bathrooms, but you can usually turn them off and they aren’t half as loud as this one was. We then went to go to bed that night, and our lights would not turn off. Something wrong with electrical. Thankfully they called an electrician who came around and fixed it that night, but then fixed the lights to now all go on and off with one switch. All in all, we were pretty disappointed with the changes at the concierge. They tried to repaint the rooms, but the paint job was done badly - and the room in general was just not as great as they used to be. Also, bummer about the freedom cafe, because the food has also gone downhill there. This is the first time I have ever given a bad review, but I just had to say how we felt about our stay.
Response from Management Concierge Hotel on 3 May 2018
Dear Charlotte, Thank you for your review. We apologize for the inconvenience caused during your stay. We are currently in the process of renovating the hotel rooms an assure you that all the matters mentioned has been addressed and fixed. We purchased the hotel somewhat 6 months ago and had found it to be very run down, however we have recently invested a large amount of capital to bring it back up to its 4 star grade. With saying that we are experiencing small teething problems of which we have managed to iron out most of the issues. We look forward to welcoming you back to the Concierge Hotel and value your review.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from The Concierge Hotel on 16 Apr 2018
Dear Ian, Thank you for your 5 Star Review we look forward to welcoming you back in the near future

10/10 Excellent

Hanro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Honeymooners
Great hotel, great staff and had a great experience!
Response from Muhammad on 4 Apr 2018
Dear Valued Guest, Thank you for choosing The Concierge Hotel. Thank you for your review, we look forward to welcoming you again in the near future.

8/10 Good

Nishendra

Liked: Staff & service, room comfort
Promising budget chic hotel in regeneration hood
Good budget chic hotel with cool design features in regeneration hood. Great cafe. New ownership may be a little rough around the edges around running a hotel. Hopefully they will keep maintaining its good design sensibilities as a budget chic hotel and cafe.
Response from Reservations Team on 2 Apr 2018
Good Day Nishendra, Thank you for your review. Kindly provide us with your contact details so that the owners may get incontact with you.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Breakfast
Amazing stay!! Comfortable and best breakfast. Everyone so kind and helpful! We loved it and would go back in a heartbeat.
Stayed 5 nights in Dec 2017
Response from The Concierge Team on 9 Jan 2018
Dear Esteemed Guest , Thank you for taking the time to review The Concierge Boutique Bungalows - we appreciate your feedback .We glad you enjoyed your stay with us .We look forward to welcoming you back in the near future.

8/10 Good

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very chill place ok for business
Trying a bit too hard to be cool but the staff were sweet and the cafe for breakfast was perfect
Stayed 2 nights in Sep 2017
Dear Valued Guest, We thank you for your review and welcome you back to stay with us in the future. Regards The Concierge Hotel

8/10 Good

caroline, kentucky, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the most interesting places I've ever been
my room was front-of-the-magazine level beautiful. the bathroom was the most beautiful bathroom I've ever seen. the food was delicious and management was kind and professional. the walls were a bit thin, but for what the place offers it doesn't even matter.
Stayed 1 night in Aug 2017

8/10 Good

chaowei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to spend a day in.
It was a recharge stay for me. I enjoyed the quite environment. I was touring around Durban and was able to do my morning run.
Stayed 1 night in May 2017

8/10 Good

Darren

Liked: Cleanliness, staff & service, room comfort
Great value Durban
A good value hotel in Durban, was hard to find as the signage is nit great, the initial check in experience was a bit lacking. But the rest of the experience was good and the breakfast was great, bar staff very friendly.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at The Concierge!
Quick check in and the gentleman there made it easy. Even spoke to us in French! He suggested us restaurants within a walking distance. Room really well appointment and comfortable. Easy check out. Would go back in a heartbeat!

10/10 Excellent

Sanele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not given a key to my room until the following morning as the card keys had run out

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Janak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern rooms and great team
Great boutique hotel, rooms have a modern chic/funky decoration. Reception team are great and provide great advice about the city and area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMG....awesome!
Loved the staff, the extras in the lobby, and Freedom Cafe. The courtyard, the tree, the awesome room with snazzy bathroom made me never want to leave the property. Loved our visit.

6/10 Okay

John, Johannesburg

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Could have been better
The Concierge has the character and charm you won't find in a regular hotel. The rooms are spacious, the beds comfortable and the bathrooms have quirky glass shower cubicles, but.... 1. I had a room overlooking the carpark, while for the same price I could have had a room with a verandah and palm trees facing the road. 2. My room needed painting, the basin was cracked and the towels thread-bare. 3. Choose your breakfast carefully. I had a smallish bowl of sliced fruit with a blob of yoghurt. I asked for a poached egg to follow. "Oh no sir, that's two breakfasts. You'll have to pay extra!" I wasted my time by pointing out that as a single person I had to pay the bed & breakfast rate for two people, so was already paying for two breakfasts. 4. If you want pay your bill using an American Express credit card there is an extra charge for the privilege. [Is that allowed?] It wasn't a great experience, and if I do ever go back I'll take my own towels.

10/10 Excellent

Jennifer, Stockholm, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, GREAT food
The staff at the hotel is amazing. Friendly, helpful, and professional. The rooms are great, too...but the star here might be the outstanding food at Freedom Cafe, part of the hotel complex. Quirky place, intriguing and delicious menu of fusion cuisine. Eating here was one of the highlights of our visit to Durban!

10/10 Excellent

Isadora, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish, quaint boutique hotel close to Florida road, a main street in Durban. The staff was incredibly welcoming and the food at the cafe was delicious, I couldn't wait for breakfast! We stayed for 4 days and received good recommendations from the staff on where to go in the city. Uber was the most affordable way to get around and they pick you up right at the hotel.

10/10 Excellent

Yehui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

William, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inner city gem
We loved The Concierge! The service was excellent, the attention to detail in all aspects of the establishment and the connection with local community makes this hotel a definite winner

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice stay .but not much choice for vegetarians.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
The telephone line does not work. The Hotel is very difficult to locate.

8/10 Good

May, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Digs
We were greeted warmly upon check-in by Robin, the General Manager. He took the time to show us to our room and explained the amenities within. We found our stay to be quite comfy. The room and bathroom were quite spacious however if you are a light sleeper, I would recommend you to request a room that doesn't overlook the parking lot as it can get quite noisy in the mornings as their restaurant is quite popular. Our stay included breakfast which is very satisfying both in quantity and quality. My only complaint is that the wifi was very spotty. Also, if you want to stay in the tourist area, this hotel is not for you.

8/10 Good

AVRIL, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the Concierge, Durban
Staff and total experience most enjoyable. A shame the location is not conducive to long getting-to-know-the-area walks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED this place. As others said, it's a little hard to find--tucked away in a residential neighborhood but the place was very memorable--and a bit hipster. Using an Uber makes finding this place much easier though. The rooms were clean and the hotel was quaint and charming. The little touches like decals in the shower and having a deck with plants really made this place stand out. Further, breakfast was awesome!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky place, conveniently located.
We really enjoyed our stay there. It is a very stylish and conveniently located, with lots of restaurants and shops located nearby. Small, but cozy and cool!

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Emily, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little oasis
This place was amazing! The staff were so helpful and the room was perfect. I first was put in nice large room with a bathtub but then saw they had rooms with small patios and i requested to change. It wasn't a problem! The food was the best I've had in a long time and I always looked forward to getting up and going to breakfast.

4/10 Poor

Abdul Kadir, Mazabuka

Disliked: Staff & service, property conditions & facilities, room comfort
My Trip
The Staff was very pleasant There is no restaurant for meals. and the rooms are scattered.

8/10 Good

Busisiwe, Gauteng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hip & Fresh
I loved the upset of the hotel, it's young fun and has a beautiful set up in terms of decor.Perfect for young and fresh blood between the age group of 25-33 years.