Ratings based on 145 Verified Reviews

3.8 out of 5
71% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 23-Oct-2017
They did their best to make you feel at home which was great. I didn’t get rooms that I booked and had to settle for what they had. This was a bit annoying since I booked months in advance. I didn’t like the fact that one would have to wait longer for table water during dinner. As much as the staff is friendly an approachable I was given conflicting information most of the time.
4 out of 5
by Patricia

Great but breakfast wasn't included

Posted 01-Aug-2017 on Hotels
Was not made aware that breakfast wasn't included
5 out of 5
by Michael

This traveller left a rating score only Posted 26-Jul-2017 on Hotels
1 out of 5
by Linley

Posted 31-May-2017 on Hotels
sucked
3 out of 5
by Ponalo

Posted 29-May-2017 on Hotels
The booking was a messed up. Although we were a travelling party of 4, we found only one room booked for us. This resulted in 2 members of my party having to sleep on the floor. The hotel stated that the system had booked only one room, but my booking confirmation reflected 2 rooms for 4 people, with twin beds. Other than this mix up, our stay fine. Could have been better.
3 out of 5
by A verified traveller from Pretoria

Disappointment

Posted 06-May-2017
Pros: Not much.
Cons: Train the staff please.
Location: Fifty years ago this area on the main beach road of Durban was a prime spot. Now it is a bit of a crime infested area.
The Hotel was fully booked according to the Trade Association that hosted the symposium which I attended. I also called them and they were fully booked. I tried through Expedia and I got a booking! Great for Expedia! Some of the delegates could only access their rooms about two hours late. The one woman had a man enter her room unexpectedly. This guy was extremely apologetic but there was an administrative blunder, the hotel gave two guests the same room, both with access via a "key card"! I did not hang a "do not disturb" card on the outside of the hotel room, but the cleaners frequently knocked on my door from quite early to enquire if they cannot start cleaning yet. While the symposium was in process some staff members were chatting directly outside the door. I do not know why it was necessary, because they were standing almost next to each other, but they were shouting at each other which created a irritating disturbance inside the symposium hall. Wine and sparkling wine that should have been presented cold was room temperature. The Hall for the Gala dinner was only ready 40 minutes late. I had a "telephone" item on my bill of almost one hour while I did not use the telephone at all.
5 out of 5
by Sifiso

excellent

Posted 03-May-2017 on Hotels
It was so good the services and the staff are friendly
5 out of 5
by Candice

Amazing Service

Posted 02-May-2017 on Hotels
Our stay was pleasant. Booked a Standard room and got upgraded to a Family room at no extra cost.
5 out of 5
by Liesl

Old-world charm - value for money!

Posted 20-Mar-2017 on Hotels
The service from reception, the porters and housekeeping was friendly and efficient, but the service from the restaurant in the morning on the veranda was a bit slow. Overall though, a wonderful stay in a beautiful hotel!
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Mar-2017 on Hotels