Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good visit to Durban for Comrades

Posted 07-Jun-2015
Pros: Great sea view. Good restaurants within walking distance.
Cons: More breakfast options - casual coffee and bagel for example as opposed to jus full cooked option.
Location: Seafront.
Very friendly and helpful staff. Seafront area is safe to walk if you're sensible and has plenty of restaurants. Is opposite fun fair so can hear music, but sea view is wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Linlithgow, West Lothian

Old school promenade hotel

Posted 26-May-2015
Pros: Location. Some excellent staff. Colonial style public areas.
Cons: Freshen up room furnishings and layout. Some staff need to be more attentive and engaging. Increase breakfast buffet selection.
Location: Beach is on your doorstep, several good ding and drinking options very near, UShaka Marine World nearby, well worth a visit.
I stayed here for 2 nights, 20th and 21st May 2015. Was looking for a high quality beach hotel to treat myself. Certainly the Edward is handy for the beach, but to my eye a hotel in this category needs to keep it's room style a little more up to date as mine felt a little bit well, dated as opposed to a conscious colonial style which would actuall. Also there was a degree of inconsistency in terms of the quality of staff- all the doormen, security guards, the porters and some of the reception staff were excellent but a few working on reception and in the breakfast serving could have been more attentive and engaged more with the guests. I had a corner room which meant that I had only a "half sea view". In general I liked this hotel very much, and the rate I obtained was good value. The public areas of the hotel are definitely strong points. I ordered room service once during my stay. It was good food and arrived promptly. Breakfast buffet was reasonable, but there was nothing like the degree of choice or quality that I would have expected from a hotel in this category. WIFI worked reasonably well but dropped out on a few occasions. Reception staff gave me generous access to the business area two evenings on the trot. I would single out 2 individuals for praise- the security guard who insisted on providing me a personal escort to a nearby ATM (sorry for not spotting his name) and Johnny on porterage services for organising tours and advice and generally making sure I was okay.
5 out of 5
Recommended
for Couples
by A verified traveller

Royal Treatment

Posted 07-May-2015 on Hotels
One of the best hotels I've stayed at in a long time! Staff is friendly and treated us like royalty! Will be looking out for Protea Hotels from now on, no matter where I go!
4 out of 5
Recommended
for Couples
by setoki frans from groblersdal

perfect holiday

Posted 05-May-2015 on Hotels
it was a good holiday as the hotel is close to the ocean and a walking distance to ushaka marine world
5 out of 5
Recommended
for Families
by Gladys from Harare

Superb

Posted 08-Apr-2015 on Hotels
My daughter and myself felt so comfortable and safe at this hotel.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Not your best option in the neighborhood

Posted 06-Mar-2015 on Hotels
I stayed two weeks at Protea Edward while in town for work. I had requested an upper-floor room, but when I arrived, I was put into a room on the 2nd floor. It absolutely reeked of cigarette smoke, despite this being a non-smoking property (theoretically). I couldn't breathe the air. So they moved me up to a room on the top floor (it was apparently available all along), and it at least did not stink. Service at the hotel was pretty bad overall. I left notes each day asking for the coffee packets to please be replenished, but days passed and I never got any coffee until I left the empty container on the bed with a note that included arrows pointing at the empty coffee slots. I went to the hotel restaurant one night and was completely ignored (it was open, though, and I was there at a normal dinner hour). I was ignored when I arrived, so I seated myself. I was ignored for another 45 minutes, so I went inside to get a drink and a menu. It was at least another 30 minutes before a waiter grudgingly came out and informed me that he would help me "only because it's not busy tonight" (I was the only customer!). And to top it all off, when I went to check out o the last day, the hotel had magically hiked the rate up significantly from the rate I had booked. So I'd say this hotel is a gigantic fail all around. I do not recommend it at all. There are much nicer options in the area.
3 out of 5
Recommended
for Couples
by Bjorn from Sweden

Overprized

Posted 06-Jan-2015 on Hotels
Fungerande hotell precis vid strandpromenaden. Dock är frukosten inte prisvärd, motsvarande 160 Rand PP Påtalade också flera gånger under vår vistelse att wifi inte funkar, så räkna endast med det i lobbyn. Pool är 3 x 6 meter och har fyra solstolar
5 out of 5
Recommended
for Everyone
by A verified traveller from roma

Per Durban è l'hotel ideale

Posted 12-Aug-2014
Pros: la posizione
Cons: va bene così
Location: Durban non ha grandi attrazioni.
Determinante la presenza della cassafortina in camera. situato in una zona dove poter fare una passeggiata anche di sera. E vicino al centro per andarci di giorno. L'albergo in se è ottimo.
4 out of 5
Recommended
for Personal Event
by Crissy from New York

Posted 27-May-2014 on Hotels
The hotel was very nice and I felt safe at the hotel as a solo traveler. The area around the hotel was safe as long as you stayed along the beach front area. The hotel offered 500 mb of free wifi a day and any balance seems to carry over from one day to the next. Enough for the average traveler. You can purchase additional data too. The buffet breakfast was very good with a wide selection of foods. The dinner did have a wide selection, but I suspect could be a bit hit and miss depending on your tastes. The porter was very friendly and helpful, but seemed a bit overly concerned that I needed to take a tour.
2 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

Good facilities but not the safest location

Posted 06-May-2014 on Hotels
Hotel Edward itself has lots of charm and comfortable rooms with great sea views. However, it's not the safest location in terms of evening promenades. We also had a strange experience. The morning we checked out we accidentally left a fine wollen jacket in the cupboard. After calling that day to confirm that it had been found, we arrived back at the hotel a few days later only to be presented with a completely different (and decidedly inferior) jacket and no sign of the one we had lost. The staff refused to see this as their issue and as we were racing to the airport there was no opportunity to pursue this mystery - with its implications - further.