Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by suraya from Pietermaritzburg

average

Posted 13-Jan-2016 on Hotels
This is my personal opinion. we got to the hotel at 2pm and the room was not ready. a few minutes wait was not a problem. there was a terrible smell in the bathroom. We asked the cleaner to please clean it again and we even offered her something extra. was never resolved. We possibly wasted more perfume in the bathroom than we would have used on ourself in two weeks. When we booked this stay it never mentioned anything about breakfast been an extra. On arrival we asked the receptionist and her comment was that we only sell rooms and breakfast is extra, so I asked her where does is say that the stay is hotel only and her bold and bland response was can you get hold of the website you booked through.It was a wonderful way to start a holiday. to be honest , would not stay there again.
1 out of 5
by A verified traveller

A two star masquerading as a four star

Posted 13-Jan-2016 on Hotels
There were constant errors in service from the car not being delivered on time; at breakfast coffee and tea not served unless asked for. Similarly on room service the coffee and teas were never replaced until asked. Making the beds was a long and drawn out event. The beds would be stripped and made up hours later. In the bathroom there would be one toilet roll at any one time and we had to ask for a roll to be replaced.
4 out of 5
by Bilkis from Johannesburg

Nice break away

Posted 13-Jan-2016 on Hotels
Overall very nice
1 out of 5
by A verified traveller from Milton Keynes UK

Hotel in no go area for European travellers

Posted 10-Jan-2016
Pros: Some of the staff were very nice and friendly, and tried really hard. But because the hotel lacks real care for guests there efforts were often lost.
Cons: It's a shame but because of the location and guests it attracts, the overall standards within the hotel are poor. Its hard to see any improvement.
Location: Parts of Durban city centre are beautiful. However stay to the south or north in a far safer friendlier area then visit the city on a day trip.
South Africa is a beautiful country, but unfortunately for the European traveller there are many areas that are not safe to visit or stay in. It's a shame to say but the Hotel Protea Edward is situated in one of these areas. Right out side the hotel are children's paddling pools, a fair, and a massive amount of locals hell bent on partying. When leaving the hotel the atmosphere is intimidating. The litter and rubbish was so overbearing we wondered if any of these locals had any respect for their beautiful country. Being European you really stick out. In fact we heard on the local radio that someone was stabbed and killed on the beach in central Durban on the last night of our stay. The noise and children screaming, with enjoyment, goes on well into the night, and because its all happening so close to the hotel, and the noise is so loud, the rooms are far from relaxing. We were told by some locals later on our that we should have stayed either to the south or north of Durban because the areas are far more friendly. Durban city centre is worth seeing but this can be done in a 3 hour tour, so unlike us, there is no point in staying in the centre. During our stay at the hotel we had an horrific experience (Expedia and Marriot were made aware). The hotel management promised us massive compensation but unfortunately on our return to the UK they changed their mind. It was my fault because I wish I had recorded the conversation with the management. Hotel lacked European standards.
4 out of 5
by A verified traveller

Posted 08-Jan-2016 on Hotels
The pace at which check in is done takes longer than it should. There is no parking out front and I had problems getting into their parking as I can only pay for parking once checked in.
4 out of 5
by N M from phuthaditjhaba

Posted 06-Jan-2016 on Hotels
Very nice.nice service from the hotel staff more especially Nicholus he made us feel special
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 04-Jan-2016 on Hotels
3 out of 5
by Nontlahla

This traveller left a rating score only Posted 18-Dec-2015 on Hotels
4 out of 5
by Carsten from København

OK til prisen

Posted 12-Dec-2015 on Hotels
Hotellet opfyldte det behov vi havde på det givne tidspunkt af vores rejse.
2 out of 5
by Beat from Baar

Die besten Zeiten waren in der Vergangenheit

Posted 08-Dec-2015 on Hotels
Die besten Zeiten waren in der Vergangenheit