Ratings based on 15 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4out of 5
by A verified traveller

great service

Posted 02-Dec-2014 on Hotels
Excellent service.
1out of 5
by nigel from france

New management. No idea. Much worse

Posted 30-Mar-2014
Phones removed from rooms.ittle choice for breakfast. Had to pay for second coffee ( bad coffee). Internet not working. TV not working. Had stayed there severall times before and it was decent. Very poor now.
1out of 5
by jenifaer from richards bay

disappointing, to say the least

Posted 14-Jan-2014 on Hotels
was extremely dissatisfied with the entire experience !! complained more than once to the owner/manager - with no joy. was an absolute disaster ! will never, ever stay here again, nor recommend this place to anyone !
2out of 5
by Mike from Essex, UK


Posted 25-Oct-2013 on Hotels
Don't book this hotel through hotels.com...they didn't have my booking and said they were no longer trading with this website. Fortunately, they weren't full but they asked me to pay for the room again. I refused, saying I'd already paid hotels.com and the matter was dor them to sort out. I arrived at 20.30, no food becasue the chef had knocked off, but I was given a Mr Delivery menu...unfortunately they close early on a Tuesday! What's the matter with this place? In parts of Europe you can't eat dinner until 21.00! Eventually the nice young lad on reception rustled up a sandwich for me.
4out of 5
by DDR from Joburg

Great Location

Posted 12-Aug-2013 on Hotels
I stayed for 3 nights in 2 rooms with my family.The Hotel is situated at center and near to all. The staff are friendly and good service.Everything is good.
4out of 5
for Everyone
by Kinga from Dallas, TX

Cozy hotel with superior staff.

Posted 12-Jun-2013
Pros: Staff was attentive and the patio overlooked a nice park.
Cons: The floors in the rooms could use a good cleaning.
Location: Not sure what's around but there's a restaurant called Avenue 9 Bistro about 2.5km away and it is AMAZING.
This location isn't exactly in the hub of things but I went to Durban for business so the location was perfect for my needs. The hotel is across from a beautiful park so each morning I ate a lovely breakfast looking onto the greenery. It's a quaint hotel with only 20 rooms but because of this, service is very attentive. Most people in the comments scoffed at the shower being in the bedroom but it was actually a smart move. Had the shower and sink been walled off, both the bathroom and bedroom would have been extremely cramped. This opened everything up nicely. As I said, service is very attentive and pleasant. Be aware that room service is not available round the clock. I believe they stop taking orders at 8:30PM for a final service at 9PM. This is important to know if you are jet-lagging on your first day in the country or arrive back to your room after the cut-off time. The staff were kind enough to call me in my room on the first night of my stay to give me a "last call" for dinner. I was very grateful b/c had they not done so, I would have gone to bed hungry (I traveled 35+ hours from Texas and was exhausted). I had the 200g steak. OMG, it was huge and delicious. There are delivery services around so you can always call up dinner if you miss the room service time. Bring slippers for the carpeted floors in the bedroom. I was there for a week and they could use a good vacuuming and honestly, probably a shampoo. Otherwise, this place ranks highly on my list of hotels.
3out of 5
for Everyone
by Sanjeev from Nairobi

Hotel has potential to do better

Posted 23-May-2013
Pros: Location
Cons: Wi-fi signal in room
Drinking water to be provided in the room. Breakfast needs improvement. No internet facility in room. Wi fi signals are only available in restaurant. Hotel has potential to do much better.
5out of 5
by rachel dunsdon

Great hotel in local Berea - safe area.

Posted 18-Feb-2013 on Hotels
Very nice rooms, modern. Strangely had shower in room but very new. Service was good and the rooms were very clean. Breakfasts were freshly cooked and excellent with a good choice of different dishes like srambled eggs and smoked salmon on a croissant. Omlettes were excellent. The hotel is close to the botanic gardens - very steep hill down to the gardens. good bus service around Durban but not as far as the hotel. we walked the last bit. Felt safe. Couple of good local restaurants nearby.
4out of 5
by Robert van Druten

Very convenient for all our needs

Posted 25-Jan-2013 on Hotels
We were very satisfied with our stay. The hotel was exceptionally clean and all the staff were very friendly and helpful with all our needs. Food in the restaurant was very good. Also felt very secure, as it has electric gates and your car is very safe overnite as well. Would certainly stay again when in Durban.
4out of 5
by Chris

Posted 08-Jan-2013 on Hotels
Good overall, staff very helpfull and understanding.