Aerial view

Reviews of Gooderson Tropicana Hotel

3 out of 5
Gooderson Tropicana Hotel
85 OR Tambo Parade, Durban, KwaZulu-Natal

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 155 reviews" "
Rating 8 - Good. 47 out of 155 reviews" "
Rating 6 - Okay. 38 out of 155 reviews" "
Rating 4 - Poor. 15 out of 155 reviews" "
Rating 2 - Terrible. 15 out of 155 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location; Friendly staff; Comfy Rooms
This hotel is located just across the street from the beach, which was great. My room was not sea facing, but I still had a bit of a sea view from the side. The street does get busy with a lot of car traffic & people so you have to be aware of your surroundings & your belongings, esp. when walking around. Because the area is busy, it does get quite a bit noisy, even at late night & early morning hours. The front desk is very helpful & accommodating. When I had an early morning tour the next day, they provided me a nice breakfast box before 5:30am since it was too early for the breakfast buffet that was included in my room rate. As for the breakfast buffet, it was excellent. There’s also an onsite restaurant & café, plus room service so that was very convenient, esp. when I came back late from my tour. My room was spacious, nice, & the bed was comfy…all that I really needed for a couple of nights in Durban. Overall, the hotel is in a good location, the room was quite comfortable, and the staff is nice & friendly.
Stayed 2 nights in Jun 2023
Response from Iris on 28 Aug 2023
Dear IrisThank you for sharing your detailed feedback about your recent stay at our hotel. We're delighted to hear that you appreciated our convenient location near the beach and the helpful and accommodating service provided by our front desk team.We understand that our bustling location can be a bit noisy at times due to the city's activity, and we appreciate your understanding in this regard. It's great to know that you enjoyed our breakfast buffet, spacious rooms, and comfortable beds.Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any specific preferences or requests for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them.Best regards,Brandon CastlemanGeneral Manager

8/10 Good

Anslie

Liked: Cleanliness, staff & service
Staff were very friendly. I arrived early off a safari truck and within a short time I had a room which was upgraded to an ocean view. No problem providing breakfast boxes both days I did long tours.
Stayed 3 nights in Jun 2023
Response from Brandon Castleman on 18 Aug 2023
Greetuings AnslieIt Is wonderful to know that your early arrival was met with efficiency, and we were able to accommodate you promptly. We're glad you enjoyed the upgraded ocean view room, enhancing your experience with a beautiful scenery.Moreover, we're pleased that we could provide breakfast boxes for your long tours on both days. Ensuring your comfort and convenience is a priority for us.We appreciate your feedback and hope to have the pleasure of welcoming you back in the future. If there's anything else you need or if you have any suggestions, please do not hesitate to reach out.Best regards,Brandon CastlemanGeneral Manager

6/10 Okay

Dorcas, Maun

Liked: Cleanliness, staff & service
Good location, its near the beach. But you can hear noise from the night club at night. Also it feels very old, smelly carpet just needs a bit of modernization.
Stayed 2 nights in May 2023
Response from Brandon Castleman on 26 May 2023
Dear DorcasThank you for sharing your feedback with us. We're glad to hear that our hotel's location near the beach was convenient for you.We apologize for the inconvenience caused by the noise from the nearby nightclub. We understand that a peaceful and restful environment is important, and we will explore measures to address this issue.Regarding the condition of the hotel, we appreciate your comments about the need for modernization. We continuously strive to improve our facilities and amenities to enhance our guests' experience. Your feedback will certainly be taken into consideration as we plan future updates.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best Regards,Brandon Castleman,General Manager

4/10 Poor

Dennis

Disliked: Staff & service, amenities, property conditions & facilities
Centrally located on the beach front. The hotel needs and upgrade of furniture and fittinng.
Stayed 1 night in Apr 2023
Response from Brandon Castleman on 20 Apr 2023
Dear Dennis,Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our central beachfront location during your stay.We acknowledge your concerns regarding the need for an upgrade of furniture and fittings in our hotel. Your feedback is essential in helping us identify areas where we can enhance our guests' experiences. Please rest assured that we are constantly working on improving our facilities and services to ensure that we meet and exceed our guests' expectations.We hope to have the opportunity to welcome you back to our hotel in the future, with improvements in place that will make your stay even more enjoyable.Yours sincerely,Brandon CastlemanGeneral Manager

2/10 Terrible

Constantinos

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sorry but this place is run down And corridors are very dirty Room ok but still very old condition Doors need replacement and new better locks
Stayed 2 nights in Feb 2023
Response from Brandon Castleman on 24 Mar 2023
Dear ConstantinosThank you for taking the time to share your feedback regarding your recent stay at Gooderson Tropicana Hotel. We're sorry to hear that your experience did not meet your expectations.We're sorry to hear that you found the corridors dirty and the condition of the hotel to be run down. Please know that we take all guest feedback seriously and we will take steps to address the issues you raised. We apologize for any inconvenience caused.We value your feedback and we hope to have the opportunity to provide you with a better experience in the future.Thank you again for sharing your comments with us.Best regards,Brandon CastlemanGeneral Manager

10/10 Excellent

gabriela

Stayed 1 night in Feb 2023
Response from Brandon Castleman on 24 Mar 2023
Thank you for taking the time to share your perfect score review of your recent stay at Gooderson Tropicana Hotel. We're delighted to hear that you had an excellent experience with us.We're thrilled that we were able to meet your expectations and provide you with a comfortable and enjoyable stay. Our team works hard to ensure that all our guests have a great experience, and it's wonderful to hear that we succeeded with you.Thank you for choosing to stay with us. We look forward to welcoming you back to Gooderson Tropicana Hotel in the future.Best regards,

2/10 Terrible

Fhumulani

Travelled with family
Disliked: Cleanliness, staff & service
Horrible experience. Never again.
It was horrible. We were told to check in at 14:00 but at 15:00 the room was still not ready. The door lock had a problem, unlocking it was a problem. Generator was not working. At some point the stove, Tv and microwave stopped working. There was a weird smell in the room. The housekeepers were rude .
Stayed 5 nights in Dec 2022

8/10 Good

pheagane jack

Stayed 3 nights in Nov 2022

10/10 Excellent

Tebogo

Stayed 2 nights in Oct 2022

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goodersons family staycation♥️😜
The staff at the reception who welcomed myself and kids are wonderful it only took me less than 5 minutes to check in, the place is Covid complying, tehy check quests temperature on arrival and when you in and out the hotel, and sanitization, there's always security at the hotel that's visible. The place is clean, rooms are being cleaned daily, bed sheets are changed, 👌.
Stayed 3 nights in Nov 2021

10/10 Excellent

Faiza

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

2/10 Terrible

Pamela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never visit the place as I have lost 2 fones
Stayed 1 night in Mar 2021

6/10 Okay

Thapelo

Liked: Cleanliness, staff & service
I would say the standard is dropping, I couldn't get water in the room like they used to offer water in jugs before. Had to take the Kettle and get water from basin in the bathroom to make tea/coffee. They should fix on that. I don't know the reason why they stopped doing laundry
Stayed 6 nights in Mar 2021

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Property needs updating
Breakfast buffet was excellent. The parking in the building next door was awful and unsafe. Building needs updating and is looking tired and worn.
Stayed 1 night in Dec 2019
Response from Ryan on 7 Jan 2020
Dear Sir / Madam, Thank you for taking the time in posting a review of your recent stay with us at the Gooderson Tropicana Hotel. We value your feedback and support, thank you. Kind Regards Ryan Smith General Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Ryan on 21 Sept 2019
Dear Charles, Thank you most sincerely for taking the time in posting such a favorable review. We appreciate your feedback and we value your support immensely. It was great having you stay with us I trust that we will see you back at the Gooderson Tropicana Hotel again soon. Kind Regards Ryan Smith General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Such potential
Hotel and hotel staff does well, the hotel has a beautiful setting on the beach. Certainly has alot of positives going for it. Just a pity that there are so many beggars on the surrounds of the hotel and i didnt feel save even when 1 meter away from the Hotel. The area is certainly a party place but not for all only certain people will fit in. It certainly sounded nice. Wish it was save on the surrounds to enjoy the full package
Stayed 2 nights in Jul 2019
Response from Ryan on 17 Jul 2019
Dear Sir / Madam, Thank you most sincerely for your favorable feedback , we appreciate your support and trust that we will see you back at the Gooderson Tropicana Hotel again Soon Kind Regards Ryan Smith General Manager

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Ryan on 17 Jul 2019
Dear Jacob, Thank you for your feedback and we hope to see you back at the Gooderson Tropicana Hotel again soon Kind Regards Ryan Smith General Manager

8/10 Good

Ameet

Liked: Staff & service
Stayed 2 nights in Jun 2019
Response from Ryan on 17 Jul 2019
Dear Ameet, Thank you for your feedback and we hope to see you back at the Gooderson Tropicana Hotel again soon Kind Regards Ryan Smith General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect very neat ,tidy and the stuff was friendly
Stayed 3 nights in May 2019
Response from Ryan on 17 Jul 2019
Dear Sir / Madam, Thank you for your feedback and we hope to see you back at the Gooderson Tropicana Hotel again soon Kind Regards Ryan Smith General Manager

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Seshnie on 23 May 2019
Good day, Thank you for staying at The Gooderson Tropicana Hotel. We look forward to hosting you again at Gooderson Leisure. Thank you Gooderson Reservations department

2/10 Terrible

Ellen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Seshnie on 23 May 2019
Good day, Thank you for staying at The Gooderson Tropicana Hotel. We look forward to hosting you again at Gooderson Leisure. Thank you Gooderson Reservations department

10/10 Excellent

Akani Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Seshnie on 23 May 2019
Good day, Thank you for staying at The Gooderson Tropicana Hotel. We look forward to hosting you again at Gooderson Leisure. Thank you Gooderson Reservations department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
It was good to be here. All stuff members were friendly. The service is good. The rooms are clean, comfortable and if felt safe to stay in this hotel. Everything is within few KMs... The Location is good.
Stayed 2 nights in Apr 2019
Response from Seshnie on 23 May 2019
Good day, Thank you so much for your positive feedback. We look forward to hosting you again at Gooderson Leisure. Thank you Gooderson Reservations department

10/10 Excellent

Phumzile

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Break fast was lekker
Amazing the hotel its near by everthing The breakfast was wow super lekker But your carpets stinks
Stayed 2 nights in Apr 2019
Response from Seshnie on 23 May 2019
Good day, Thank you so much for your feedback. I will send your feedback to Housekeeping with regards to the carpeting. We look forward to hosting you again at Gooderson Leisure. Thank you Gooderson Reservations department

6/10 Okay

Phetogo

Liked: Cleanliness, staff & service, room comfort
They need to clean the carpet
Stayed 2 nights in Mar 2019
Response from Seshnie on 23 May 2019
Good day, Thank you so much for your constructive response. I will send your feedback to the Housekeeping. Thank you Gooderson Reservations department

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2018

4/10 Poor

Willard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
But the beach is nice
Pretty sure the bed bugs are out of control. Nice staff, but everything needs updating.
Stayed 1 night in Oct 2018

10/10 Excellent

Zikhona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is okay, food, very nice. Their parking is disappointing though, the building doesn’t feel safe and it was so noisy
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff, very nice, but the parking, not nice at all
Stayed 4 nights in Sep 2018

8/10 Good

Billy Mathias

Liked: Staff & service, property conditions & facilities, room comfort
My Stay at Gooderson Tropicana Hotel
The reception was not good at the beginning but later on they improved their customer care
Stayed 3 nights in Aug 2018

2/10 Terrible

Roumina

Liked: Staff & service
Disliked: Property conditions & facilities
Terrible experience
The booking via Hotels.com was a total disaster with no ability to follow up. The nights booked were only 2, but amount for 4 was taken off of my account. The images on the Web site are totally misleading. The location is nothing less than scary with hoovers and narcotics right outside the hotel. After hours going out of the hotel is absolutely dangerous. I left the hotel half way through the initial planned stay with no refund offered.
Stayed 4 nights in Dec 2017

8/10 Good

Ganesh, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel...close to the beach
this hotel was a very good hotel, perfectly situated at Durban beach. easy for me to do my morning runs. the bar was good, but less people, should do more to attract people. breakfast is fair, should have more chicken variety everyday as some guest like myself dont take beef and pork.
Stayed 6 nights in May 2017

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 3 nights in Jun 2017

8/10 Good

Gordon

Liked: Property conditions & facilities, room comfort
room service is bad....but hotel rooms are nice..

6/10 Okay

Abbey, Pretoria

Well, for the first timer, the hotel was not that bad. I won't mind to visit the same hotel whenever I happen to visit the Durban beach front. I also won't hesitate to recommend the hotel to family and friends.

6/10 Okay

Mbanguba

Liked: Staff & service
Cost effective but...
It is struggling to cope with huge influx of visitors during festive season.

10/10 Excellent

ENOCH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean
great family vacation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rhoda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel but very full of visitors
It was good but the air conditioner in our room was not up to standard and the laundry room next to our room (518) had no light it was dark, so ironing there was a bit of a struggle

6/10 Okay

Matshidiso

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just wanted to leave the place asap, the bathrooms are in bad condition, the place needs renovations.

6/10 Okay

snoekie

Liked: Cleanliness
Convinient, secure, locality
I enjoyed it!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
We had a good stay

10/10 Excellent

Marcel, awesome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
awesome

10/10 Excellent

Yanga

Liked: Staff & service, room comfort
Disliked: Cleanliness
It was amazing

2/10 Terrible

Cynthia, Alberton

Disliked: Staff & service
Bad service
I did not enjoy my stay because there was no hot water for 2 days and I came for a visit with kids. I called the reception so many times and could not help me, they just said somebody is looking into the problem. I tried to use the Internet at the business lounge, the person who was helping out did not know the password for the computer. I did not enjoy my stay at this hotel.

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Aeron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Colin, Sandton

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Maintenance needs attention
Had to move rooms after first night as air-con was faulty. After much performing they moved us to a better room with a working air-con. The breakfast was good except only 1 coffee pot for the whole dining room.