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Reviews of The Waterfront hotel & spa by Misty blue hotels

3.5 out of 5
The Waterfront hotel & spa by Misty blue hotels
Corner of Mahatma Gandhi & Browns Road, Durban, KwaZulu-Natal

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 217 reviews" "
Rating 8 - Good. 86 out of 217 reviews" "
Rating 6 - Okay. 37 out of 217 reviews" "
Rating 4 - Poor. 17 out of 217 reviews" "
Rating 2 - Terrible. 18 out of 217 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

4.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

LINFORD

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2021

4/10 Poor

Lindokuhle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It wasn’t as what was advertised
Stayed 2 nights in Jun 2021

2/10 Terrible

Thabani

Stayed 1 night in Jul 2021

2/10 Terrible

Mlungisi

Hotel closed
This hotel is closed due to Covid-19 but they still accept bookings and you cant even get a refund.
Stayed 1 night in Jul 2021

2/10 Terrible

Lucia

Travelled with family
Disliked: Staff & service
We arrived friday afternoon. We were placed on the third floor. We booked 2 rooms which we expected to be placed close /next or opposite each other but that was not the case. The lifts were not working and when we asked when are they going to be fixed the lady lied to us and said on that same friday which it never happened until we checked out the next monday. What irratated us was that there was no one to help us the guest with the laggages, we had to carry them to the third floor ourselves. On Saturday we went out and when we came back at night
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2021

2/10 Terrible

Emmanuel baba

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Isaac

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Fisokuhle

Disliked: Staff & service, property conditions & facilities, room comfort
Letter of complaint
They were not friendly
Stayed 2 nights in Jun 2021

10/10 Excellent

Nkosinathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Mr J Sipho

Stayed 2 nights in May 2021

6/10 Okay

Gurshem

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Too noisy and its a construction site
Stayed 1 night in May 2021

10/10 Excellent

Khosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, staff was cery friendly and helpful
Stayed 1 night in Apr 2021

6/10 Okay

Tsepiso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Nhlanhla Mavis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good rooms, bad service at Waterfront hotel
The hotel itself has lovely rooms, clean and spacious. The service is terrible at reception. Not answering calls, even the welcome was disappointing.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
I would not recommend the hotel to anyone. My first impression when I got there is that the place is in disrepair. Tiles missing from walls, only one elevator working, dirty couches as you enter the lobby, etc.. My experience of the room was also not good, there was no toilet paper in the room, there was smelly rotten water in the kettle, it smelled of smoke and the carpet was very dirty. The staff is friendly, but the building is in need of maintenance and and a deep clean.
Stayed 1 night in May 2021

4/10 Poor

Virgil

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Not so Great this time
It was disappointing to say the least. The last time we went there the service was impeccable. This time around the we asked to change a room as the balcony door couldn't lock so we had to wait for the maintenance guy to come in the following afternoon. The carpets have stains on them, the outside balcony was layered with dust and so where the curtains. They only gave us one set of one set of moisturisers when we where there. The food was a mish mash of slop. Only saving grace is the kind and patient front desk staff and the maintenance guy.
Stayed 2 nights in Feb 2021

10/10 Excellent

Nolwazi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Mandla

Liked: Staff & service
Stayed 3 nights in Oct 2020

10/10 Excellent

Thembeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Great Stay
Enjoyed the stay and service was excellent. Wish they had bar fridge in the room
Stayed 2 nights in Mar 2021

8/10 Good

Ayanda

Liked: Cleanliness, staff & service, room comfort
My stay was wonderful, the problem I had my Linen was sticky, pillows as well. I don’t know why but It was a horrible smell.
Stayed 1 night in Mar 2021

8/10 Good

Sbongakonke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

6/10 Okay

Thabisitse

Travelled with group
Liked: Cleanliness, staff & service
It looked like it was under construction, it looked nothing like the pictures. The aircon in our room was not working and we were booked in a superior room facing the sun, so it was hot.
Stayed 1 night in Nov 2020

8/10 Good

Jerome Sbusiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Important improvements necessary
All rooms should have bar fridges so the visitors don't have to ask for ice at reception. The shower has no hot water at all or takes. Long for hot water to heat up.
Stayed 1 night in Nov 2020

6/10 Okay

Noluthando

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

2/10 Terrible

Sylvester

Travelled with group
Disliked: Staff & service
Stayed 1 night in Mar 2020

8/10 Good

Mthokozisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Aresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the hotel and ill be Back!
It was absolutely amazing.
Stayed 1 night in Mar 2020

6/10 Okay

Sibusiso

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
We had a disappointing stay for 1 the water in our room was cold in d eving only hot in the morning. The cleaning lady we had an encounter with was rude and unfriendly which led to an argument. But management was great in resolving the issue. Otherwise that was the first and last time we booked that hotel.
Stayed 2 nights in Feb 2020

2/10 Terrible

Jashika

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disasterfront Hotel and Spa
Misleading and really sad that the hotel which is in prime location, is just pathetically being allowed into ruin. Booked a family room for my colleague as a 30th birthday gift. imagine my dismay. The hotel did not have a family room available, as they are apparently being refurbished. pax was given a standard room with a COT for the 4 year old child! it does not end there... the aircons in the room were also not working. Saturday 22 Feb - the weather recorded at over 31 degrees celcius, with no aircon. the saddest part is that absolutely no service recovery was done. i will NEVER send anybody to this hotel again. EVER! What was supposed to have been a lovely 30th birthday celebration, was marred by the hotels dissinterest.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the Waterfront to the rescue
I had a booking at Mthonjeni Residence and Café, but the neighbourhood was just to scary to get out of the car, had to find another hotel fast on Hotel.com and the service in helping me out was excellent at the Waterfront
Stayed 2 nights in Jan 2020

4/10 Poor

Sthabile

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Bc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
What a Terrible stay we had at Waterfront We would like a refund on this stay it was so so bad. Never ever again
Stayed 2 nights in Jan 2020

10/10 Excellent

Mavuso

Stayed 1 night in Dec 2019

10/10 Excellent

Nkosenhle

Stayed 1 night in Dec 2019

10/10 Excellent

LOUISE

Stayed 1 night in Oct 2019

8/10 Good

Mkululi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

EC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT EVEN BOTHER!!!
It was terrible, Service at front desk was appalling!!! Didn't have my booking number and refused point blank to even try and assist. Even when showing a copy of the booking confirmation that it was paid they still refused to help
Stayed 1 night in Jul 2019

6/10 Okay

Alma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Adrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Christian

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

4/10 Poor

Gershom

Disliked: Cleanliness, room comfort
Amazing staff, amazing service but lacks rules
We arrived and the front desk was very helpful. We however had to wait to book it which is normal but gave us enough time to explore Durban. Food was amazing and service. The thing that was most unpleasant was the fact that we were unable to sleep due to noisy neighbors who were playing loud music all night long. For some reason the walls were thin but no rules were in place for guests playing loud music and partying in the rooms. The staff were very kind and very helpful. Would have been one of our many great stays if it were not for the thin walls and if there were rules against partying and playing loud music in rooms. This made it feel more like a motel than a hotel.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel itself is very nice. We unfortunately arrived and the key maker was down so we never received keys. We had to be escorted to our rooms when we needed. We also had a lot of luggage and asked for a luggage trolley/cart so we could bring it all up to the room and that was met with a little bit of confusion. In the end they brought an actual freight trolley even though we could see a luggage cart in the window. That was fine though. On the second day, our shower or faucet did not work. No cold water. So we couldn't shower. We also asked for a late checkout (check out is 10 and we were hoping for 12:30) and were told 11 was the latest they could do. Normally I totally understand that that is not always possible. But if there were 10 other guests in the hotel, I'd be surprised. So the fact that there wasn't room for us to have a late check out with a very empty hotel seemed odd to me. We also had a paid a little extra for an ocean view. We did sort of get it but it was definitely a low floor and from the side. So mostly our view was of the parking lot.
Stayed 1 night in Mar 2019

8/10 Good

Thore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a not so nice location. Service and condition good, but the food in the restaurant was not satisfying.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

8/10 Good

Thando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
wonderful stay, comfortable and relaxed. close to Shaka Marine - which helped a lot. bit disappointed - the ice machine wasn't working according to the bar attendant/s.
Stayed 1 night in Jan 2019

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Nice enough
nice hotel with secure parking but the surrounding area lets it down a little. Sme of the staff had a bit of an attitude.
Stayed 1 night in Jan 2019

8/10 Good

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing, breakfast delicious and service was good.
Stayed 6 nights in Jan 2019