Ratings based on 124 Verified Reviews

3.7 out of 5
65% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

poor facilities !!

Posted 10-Jan-2017
We are a group of 6 adults who stayed at the hotel for 3 nights , the hotels facilities were very poor with no restaurant or bar facilities available which we should have been informed about before we arrived also one of our party was awoken in the early hours by noise from another room close by , they were moved the next day but the room they were moved to wasn' t cleaned properly so all in all it was a very disappointing stay .
5out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Nov-2016 on Hotels
3out of 5
by A verified traveller

Hotel great, restaurant & bar stocked service poor

Posted 02-Nov-2016
Pros: The clean rooms, good housekeeping and friendly housekeeping and front desk staff. The spa was also great next door.
Cons: Restaurant service poor and quality of food hit and miss. Apparently hotel restaurant run by a separate company? Let down the 4 stars of hotel.
Location: Gateway mall great for rainy days.
The hotel rooms were clean, the reception receptive and great service. Housekeeping excellent job. Hotel restaurant / room service fairly poor. Room service took up to 2 hours for a sandwhich and gin and tonic. The slow service happened to our group of 14 people daily. The bar ran out of gin and tonic, beers and coke. This was after a busy weekend. Bar still hadn't been stocked by Monday late afternoon till we complained. There were empty bottles behind bar of alcohol giving appearance of being stocked. Ran out of other drinks as well. The bar staff looked a bit well worn and not always clean, ie clean hair and etc to usual service required standards of a 4 star hotel. The service in the restaurant was mostly slow when ordering al la crate and again the wait could be an hour or so.
2out of 5
by A verified traveller

Nice place but could be better

Posted 17-Oct-2016 on Hotels
- The neighbours were noisy guests - Housekeeping did not refresh the room even though we left the sign indicating that. - Parking security were not friendly, almost rude and interrogating.
4out of 5
by A verified traveller

Posted 17-Oct-2016 on Hotels
I was not impressed. Firstly I did my booking on line & when I arrived at the hotel my booking could not be found on the system. After about 15 mins the receptionist came back to me saying that my booking did not come through the system. Eventually it was sorted out. My room was very nice but the bathroom tiles in the bath/shower was very gritty from soap that has not been washed off properly over time. When we were leaving we were locked in our room as the faulty lock on the door did not open. They had to send the maintenance guy up to our room to have it unlocked. This is totally unacceptable, if there was a fire we would not off being able to get out of the room.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but irradic internet.

Posted 15-Sep-2016
Good restaurant plus a pub on the premises. Internet is free but drops you off and seem overloaded when you try to log in again.
3out of 5
by A verified traveller

riverside hotel

Posted 14-Jun-2016 on Hotels
Breakfast was cold .I ordered an omelet with cheese and ham but chef said I could only have vegetable and onion filling.I ordered two well fried eggs but eggs were softly boiled.Scones were delicious but jams not appetizing as you have bottles of jams.Foods were not frequently filled up.Hotel luxurious though and quiet surroundings though guests next door noisy.
4out of 5
Recommended
for Everyone
by A verified traveller

Out standing staff, very friendly.

Posted 04-May-2016
Pros: Staff, pool and bar.
Very happy with our stay, staff helpful and accommodation good. Would definitely visit again.
5out of 5
by Ellen from Johannesburg

Family stay

Posted 04-May-2016 on Hotels
Easily accessible
Comment from Hotel Management
16-Jul-2016 by Rogerr, Hotel Management
Dear Ellen Thank you for your valued comments We look foward to having you back in the near future. Kind regards Roger Reddy
5out of 5
by Ramohudi Simon

Fantastic

Posted 28-Mar-2016 on Hotels
Short and sweet. The hotel management was gracious enough to upgrade my room to a semi suite. Thank you.