Exterior

Reviews of Pine Bay Holiday Resort

5 out of 5
Pine Bay Holiday Resort
Camlimani Mevkii, Kusadasi, Aydin

Reviews

7.8

Good

Rating 10 - Excellent. 93 out of 287 reviews" "
Rating 8 - Good. 101 out of 287 reviews" "
Rating 6 - Okay. 55 out of 287 reviews" "
Rating 4 - Poor. 21 out of 287 reviews" "
Rating 2 - Terrible. 17 out of 287 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Amer

Stayed 7 nights in Sep 2023
Response from MISAFIR DENEYIMLERI on 14 Oct 2023
Dear Guest,Thank you for taking your valuable time to share your rating with us. We do hope to see you again in the near future.Kind regards,Pine Bay Guest Experiences

8/10 Good

BERKER

Stayed 3 nights in Sep 2023
Response from MINE ORHAN on 14 Oct 2023
Dear Guest,Thank you for taking your valuable time to share your rating with us. We do hope to see you again in the near future.Kind regards,Pine Bay Guest Experiences

6/10 Okay

Maryam Alsadat

Disliked: Staff & service
Stayed 6 nights in Aug 2023
Response from Guest Experiences on 12 Sept 2023
Dear Guest Maryam Alsadat ,Warm greetings from Pine Bay.Please email us from guestexperience@pinebay.com to share information that is more detailed.We appreciate your sharing feedback, and it is our hope that you will give us the opportunity to better serve you in the nearest future.Warm regards,Pine Bay Guest Experiences

8/10 Good

Barbaros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from MISAFIR DENEYIMLERI on 12 Sept 2023
Değerli Misafirimiz,Güzel yorumlarınız için teşekkür ederiz. Otelimizden memnun kaldığınızı öğrenmek mutluluk verici. En yakın zamanda tekrar misafirimiz olmanız dileğiyle.Saygılarımızla,Pine Bay Misafir Deneyimleri

6/10 Okay

Leman

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovation, Renovation! I he rooms were in terrible condition, old dirty carpets and wall paper, old showers. Food is great, but the place was understaffed, we had to wait for clean tables at every meal. Beach is beautiful, but the hotel needs major renovation, and more staff.
Stayed 6 nights in Jul 2022
Response from pinebay on 30 Jul 2022
Hello Mrs. Leman, First of all we wish you a nice day, We are sorry for the negative experience you have had in our hotel, Our hotel is one of the most established hotels in the Kuşadası region, We provide arrangements in certain areas every year, However, your valuable comments are very valuable to us, because they increase our motivation to make ourselves better for you valuable. Thank you also for your nice comments. Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at this gorgeous resort! It’s a truly a beautiful place to spend your holiday. The meals were plentiful and had great variety. The beach and pools are perfect. The only issue was the air conditioner in our room didn’t work properly, making a loud sound and not blowing cool air. Then it shut off completely in the middle of the night. We needed to have maintenance come twice. They would not switch us to another room, which would have been much appreciated. We would definitely stay again.
Stayed 3 nights in Jun 2022
Response from pinebay on 19 Jul 2022
Hello Greetings from Pine Bay Holiday Resort. It was a great pleasure to welcome you in our resort hotel. We would love to see you again with us. We have taken the necessary notes due to the problem you have experienced. This is very important for us. Thank you With love

10/10 Excellent

Gulnara

Stayed 3 nights in Jun 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Spent a great Christmas here with friends, hotel was clean and staff were great. Food was good but the same each day which was disappointing but tasty.
Stayed 1 night in Dec 2021
Response from Mine Orhan on 23 Feb 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Pine Bay Holiday Resort. It is always a pleasure to receive positive feedback.We would wish to assure you that we take all comments shared by our guests into thorough consideration for further improvement. It was our pleasure to host you and hope your next visit will be as pleasant as the previous one. Warm regards, Pine Bay Holiday Resort Management Team

2/10 Terrible

James

Disliked: Room comfort
Cold, cold, cold.
Room, cold, bar, cold, corridors, cold, food, cold. My partner suffers from arthritis in hear neck and shoulders, and the cold aggravated it. There is not one high backed chair or settee in the whole hotel to provide any support for her neck.
Stayed 4 nights in Dec 2021
Response from Mine Orhan on 6 Jan 2022
Dear Guest, We would like to thank you for taking time to share your experience about your stay. First and foremost, we are deeply sorry to hear the unpleasant experience you have had. Our hotel values put guest satisfaction as top priority and we are committed to our guests, therefore your feedback is very important to us. Nonetheless, we apologize for any inconvenience you faced.We will be very much looking forward to welcoming you again in our hotel and in your next visit, we shall strive to mend for the unpleasantness from your previous stay. Best Regards, Pine Bay Holiday Resort Management Team

10/10 Excellent

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacations home
Free close parking, secure, fast check in, wide and clean rooms wıth enough towels, the sea vıew from the balcony is exceptional, big and clean restaurant with so many delicious choices especially for breakfast and dinner, lots of drinks choices, very helpful and fast serving friendly staff. reasonable price. nice spa and hammam with professional massage rooms needs some renovation
Stayed 2 nights in Dec 2021
Response from Mine Orhan on 6 Jan 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Pine Bay Holiday Resort. It is always a pleasure to receive positive feedback. We are so glad to hear that you enjoyed so many of our facilities that we offer to all of our guests. It was our pleasure to host you and hope your next visit will be as pleasant as the previous one. Sincerely, Pine Bay Holiday Resort Management Team

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Hotel staff were very friendly and looked after our needs nothing was too much for them really nice to go to a hotel which has such a well trained respectful staff
Stayed 2 nights in Nov 2021
Response from Mine Orhan on 6 Jan 2022
Dear Guest , We are very glad to be able to meet with your expectations with our service . Also it is great to read that you had an amazing stay with us and that you enjoyed with our service quality. It was our pleasure to host you and we hope to have the pleasure of welcoming you back again in the nearest future. Best Regards, Pine Bay Holiday Resort Management Team

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Property was nice though rooms dated a bit we enjoyed our stay though the place is more like a village very big, staff were amazing Due to the size of the place it’s very spread out with many steps and hills to negotiate no problem for me but someone with mobility difficulties would struggle
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ok
Great location, lots of facilities, rooms very dated- we stayed in a superior room which was a large room however very tired looking. Shower leaked, carpet stained and ripped up. Just needs a new lease of life! Would definitely be a summer holiday as not much indoor seating areas. That being said the service was great, staff lovely, food tasty and lots of choice, spa was fantastic. Water park, beach, pools indoor pool, conference center all great adition to the hotel Overall would go back for another long weekend, only if hotel is on offer. Seemed expensive if you payed full price considering its meant to be 5*
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Oct 2020
Response from Guest Relations Manager on 16 Oct 2020
Dear Guest, We are pleased to hear that you enjoyed your stay in Pine Bay Holiday Resort We are looking forward to welcome you in Pine Bay Holiday Resort again. Best Regards. Keziban Kaynar

10/10 Excellent

Burhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2020
Response from Guest Relations Manager on 12 Oct 2020
Dear Guest, Thank you for taking a moment to share your experience at Pine Bay Holiday Resort. We are honored to read, that you liked our serves. We are delighted that we were able to fill your vacation with a vast amount of wonderful and memorable experiences. We look forward to your next visit… Kind regards. Keziban kaynar

8/10 Good

Bülent

Stayed 2 nights in Aug 2020
Response from Guest Relations Manager on 12 Oct 2020
Dear Guest, Thank you for taking a moment to share your experience at Pine Bay Holiday Resort. We are honored to read, that you liked our serves. We are delighted that we were able to fill your vacation with a vast amount of wonderful and memorable experiences. We look forward to your next visit… Kind regards. Keziban kaynar

10/10 Excellent

Sbltfn, İzmir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the hotel the food was best of the best the sea was beautiful a lot of trees which is very noce and green friendly the water wasnt that cold the staff was very nice and helpfull.one bad thing about it was the wifi other than that I cant say anything negative about the hotel , will definetly come here next year
Stayed 2 nights in Aug 2020
Response from Keziban Kaynar- Guest Relations Manager on 3 Sept 2020
Dear Guest, Thank you for taking a moment to share your experience at Pine Bay Holiday Resort. We are honored to read, that you liked our animation team and our serves. We are delighted that we were able to fill your vacation with a vast amount of wonderful and memorable experiences. We look forward to your next visit… Kind regards,

8/10 Good

ibrahim

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
الفندق موقعه حلو وبه جميع الخدمات ولاكن يعيبه سوء الخدمه والاثاث القديم ولايوجد خدمه غرف
Stayed 2 nights in Aug 2020
Response from Keziban Kaynar- Guest Relations Manager on 25 Aug 2020
Dear Guest, Thank you for taking a moment to share your experience at Pine Bay Holiday Resort. We are honored to read, that you liked our animation team and our serves. We are delighted that we were able to fill your vacation with a vast amount of wonderful and memorable experiences. We look forward to your next visit… Kind regards,

10/10 Excellent

Deniz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niceecommendable
Really nice place for families. The personnel was very friendly. Beautiful view on the ocean. Would definitley book again
Stayed 1 night in Feb 2020
Response from Keziban Kaynar- Guest Relations Manager on 17 Mar 2020
Dear Guest, Thank you for taking a moment to share your experience at Pine Bay Holiday Resort. We are honored to read, that you liked our teams and our serves. We are delighted that we were able to fill your vacation with a vast amount of wonderful and memorable experiences. We look forward to your next visit… Kind regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas at The pine bay
Stayed 4 nights in Dec 2019

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Place
The hotel was very nice. The staff were friendly and helpful. The buffet was extensive. We would like to come back.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The resort itself and the hotel/location is really beautiful just wish the rooms were made to be more modern and clean
Stayed 7 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms were somewhat rundown and in need of upgrading original room had a great seaview of a roof
Stayed 2 nights in May 2019

10/10 Excellent

Ken, TR

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Food is mediocre, but it was off season. Bed was a little uncomfortable - but a typical European bed (I think we like softer beds in North America). Will definitely visit again and recommend it to others.
Stayed 3 nights in Nov 2018

10/10 Excellent

Hardi, Birmingham UK

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly staff, brilliant facilities and entertainment in addition to a variety of different very nice activities.
Stayed 5 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Old hotel in a beautiful location. Hotel needs a major refurbishment.
Stayed 2 nights in Oct 2018

10/10 Excellent

mantana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

I will not repeat
The staff in general was really rude. They didn't have king size bed. They told me that the 10% of the bedrooms in the hotel just have king size. The rest of them are twin beds although they put together but it is not the same feeling. I had a bed for my baby. Thanks that they change it into a baby crib. The English of the staff of room service is: wow, no words. I ask for a hand wash, body wash or something to wash my body and I got a conditioner: what? The food was all oily food. If you are gluten intolerance or you suffer from lactose intolerance you will not have many options in terms of milk or bread. The facilities are very good. If you want to go just to drink, alcohol or soft drinks and eat like crazy and enjoy this is your place but be careful with the food. The problem is that many parents complaint about the slippery places for kids or teenagers, so it is not that safe for kids.
Stayed 3 nights in Aug 2018

2/10 Terrible

Azim, Atlanta, GA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible rooms..we checked in and the AC won't cool the room at all. we tried to change rooms but none was available had to stay up all night due to the heat. Communication in turkish is a huge challenge and these folks are not english aware. Never ever stay at this hotel. It's not worth the money spent neither the facility nor the staff. Absolutely pathetic
Stayed 2 nights in Jul 2018

4/10 Poor

Dawn, Edinburgh

Disliked: Cleanliness, room comfort
Definitely wouldn’t return
We stayed here for 6 nights with family and friends and we wouldn’t return ... club rooms awful , food terrible (my son and I both had food poisoning) , hotel wasn’t run properly... not organised at all, not suitable for the disabled as we struggled with our sister who is in a wheel chair, paid a lot of money for this hotel and in my opinion it was a waste of money , def far better hotels than this ... I would recommend palm wings Ephesus as we stayed there the week before and it was absolutely amazing
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018

4/10 Poor

Abdulwahab, saudi arabia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
5stars not true
Rooms are too hot. Staff are not flexible. Lunch menue is blow expectation. Dinner is better. Location is the best thing in the hotel. Rooms are small. I’ll not come again.
Stayed 3 nights in Jul 2018

10/10 Excellent

Michael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge resort.
I booked this for our family holiday, and was concerned about the relatively low rating as given by quite a few others. However, I shouldn't have been concerned as this place is fantastic!!! The whole resort is absolutely massive, and there is a feeling of being in an actual village, not a resort. Absolutely everything needed, and more, is available on site, from food to scuba diving, buffet dining to a la carte, swimming to water park. I really don't understand why some people have given it a bad review, but I wasn't there to see how their holidays went. The private beach are is beautiful, as is the whole resort...... and the maintenance work that goes on behind the scenes must be incredible!!! The entire resort has a wide variety of accommodation, but only 6 luxury villas with private infinity pools. We had booked 3 hotel rooms, but upon our arrival we were immediately given the option of a free upgrade to one of these fantastic villas.... Superb. All the food was of a very good standard and variety, and the drinks were also much better than normally experienced with all inclusive packages. The gym is very well equipped.... However as airy as it is, there is no AC in there.... But that should be okay, as most people go there to sweat anyway!! One thing that was a welcome relief is that there is absolutely no sales pressure at all.... For anything. The resort has EVERYTHING already in it, so there are zero pesky club/pub/spa/restaurant/excursion reps ANYWHERE!
Stayed 6 nights in Jul 2018

4/10 Poor

Josefina, North Miami

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Far from being a 5 star hotel... Food was less than mediocre-service lacking- AC turned off from 11pm to 8 am (completely unacceptable in hot weather) When I went to Customer Relations, my visit was useless.....would not recommend...
Stayed 2 nights in May 2018

4/10 Poor

Mazita

Disliked: Property conditions & facilities, room comfort
Not so good. No kettle in the room. No iron, no iron room. Aircond was not functioning well, very hot. I can't even sleep due to hot and noisy outside.

6/10 Okay

Kah Hwee

Disliked: Cleanliness, staff & service, room comfort
Beautiful resort with poor services and old room
Beautiful Resort with poor services and old rooms. The resort is really beautiful with awesome views. The exterior really good but yet the room was old. There is a smell when I entered the room. They should really revamp the room to provide a more pleasant stay! The hotel provides free wifi but not in the room, only open area and the reception is very poor! I can't really use the wifi at all! Services were poor, they could not even provide late checkout for an hour delay even though the rooms were not full~ disappointing

8/10 Good

keith, altinkum dudim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay but due to the time of year it was almost empty so lacked a little atmosphere. But we still had a great time. Would love to go back at a busier time. We did think their might be tea making facilities in the room.
Stayed 2 nights in Nov 2017

4/10 Poor

Daniel, London, UK

Disliked: Cleanliness, staff & service, room comfort
Not a 5 star by any means
Arrived with low expectations after reading reviews and still wasn't prepared for how basic the rooms were. Mouldy bathrooms and hair everywhere. Even had a bug fall on me while I was sleeping. This was rectified slightly by the guest relations team moving myself and my wife to a newer room but it still was probably 2.5-3 star accom style. Linens were pretty non-existent on the beds. Staff although seemingly nice never followed up on requests. Food was OK but getting through the crowds for food was disheartening. Needs an overhaul, staff retraining and more hires. Water park was great as was some of the nightly entertainment on offer. Cocktails were average and inconsistent depending on who was making them. Would not stay again. People that are rating this place highly have probably not experienced true 5 star acomodation.
Stayed 2 nights in Sep 2017

10/10 Excellent

mehdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Renovation is terribly needed. Everything in the rooms is torn. No other room was offered, if there is any.
Stayed 5 nights in Aug 2017

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with excellent location
Doesn't really go for 5 star hotel, but is very well located with large territory, good pools, water slides, water sports, very good animation program and beautiful views. Had few problems with our room at first - looked not very clean, did not have soap, problems with air-conditioning (it was fine, just noone told us we had to close balcony door for conditioner to work), chair broken and garden view was not really pleasing. Took time to solve cleaning and furniture - whole evening and next morning, but after that everything was very good. The hotel in general needs cosmetic renovation. And I did not see lifeguards at the beach and indoor pool at all. Food was good, but restorants were open and there was too many wasps. Bars were good, except unpleasant smell from time to time It is very easy to go from the hotel to Kusadasi town by dolmush (mini-bus) and there is large aquapark in walking distance.
Stayed 11 nights in Jul 2017

6/10 Okay

jack , los angeles

Liked: Staff & service
Disliked: Cleanliness, room comfort
3 star hotel w beach
Well hotel has nice beach and that's all. Food was bad and I got sick That had to kusadasi emergency room For antibiotics- they keep circulating same food likely dirty
Stayed 4 nights in Jul 2017

4/10 Poor

Anurag

Disliked: Staff & service, room comfort
COMPLETE OPPOSITE OF WHAT IS SHOWM IN PICTURES
It was a stay that I can forget about . The more I think more is the remorse . Complete opposite of what is shown on the hotels.com website . Never again will I prebook prepay for a non refundable option . To start with hotel was over booked and we were supposedly upgraded to a room which is was far inferior to the pictures shown . There was no one to attend and the place was like a circus with people running around and the employees of the hotel completely helpless and ignoring and unconcerned . The rooms were allotted 1 km away on a steep uphill walk up and no conveyence available to drop us with bags to room . Finally on repeated request and escalating it was arranged . Two rooms were requested and paid as interconnecting if possible or adjoining for a small family of 3 , however rooms given were on different levels and therefore we used one room for us and a fully paid room was returned to the hotel . One travels miles away for a sea view at Kusadasi and what we got was a partial sea view within the trees The room had NO WI FI though free wifi was published in the confirmation also . Wifi was super slow and only in Lobby which was 1 km away . There was no kettle to cups no glasses . Room was seemingly made up in hurry with used toiletries and linen in toilet . The Locker was broken . Air conditioning off with no Remote . Room had a significant smell and toilets had no ventilation or exhaust making it impossible to get in there . Not recommend
Stayed 3 nights in Jun 2017

10/10 Excellent

Ashleigh, Romsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pine Bay Resort, Kusadashi
Fantastic resort, had a great holiday. Friendly people, helpful reception by Beddy and Carla. Animation team Ata, Bobo, Safa, Bilge and all the rest were brilliant fun, wonderful surroundings and amenities. Water sports well worth a go. Hills will keep you fit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time at Pine Bay with 3 children!
We had a fantastic time at Pine Bay, we had 2 hotel rooms next to one another as 2 of my children are teenagers and that worked well. We would recommend booking the a la carte restaurants for evening meals as soon as you arrive, as the buffet restaurant for breakfasts and evening meals can be too much as busy. The a la carte restaurants were all really good. Hotel rooms were well air conditioned. No air con around the hotel, they would have really helped as it was very hot.

10/10 Excellent

Murat, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for families with kids
We have visited the hotel at the end of July, 2015 and it was very busy. There were lots of families with children and enough pools for all age groups, though for adults it was a bit crowded time to time. The beach area was perfect, and the section for kids had sand underneath and kept clean. The snack bars served very good food, sometimes long queues but understandably it was a busy time at the hotel. Staff was generally kind and understood English. Food was excellent and a lot of different varieties was served. Room was very spacious with two bathrooms which helped a lot when we were back from pool or beach. Overall during our a week stay we had a great time and kids loved the hotel facilities. There was a taxi company in front of the hotel which offered good service to the nearby locations like Ephesus. If prices are reasonable, would consider to go there again next year.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
On the surface
On the surface the hotel grounds are gorgeous. Set against the beautiful vista of he Mediterranean on steep slopes spotted with cedar and other old grown trees it is beautiful. The room was sub par (family club) and lacked enough towels, bedding and pillows. Clearly cleaned but dirty beneath. The bathroom reeked of unine. The deck was never swept or washed. The air conditioning barely worked making sleeps uncomrtable. The amenities were nice but the no one supervising the seating as people would take up chairs and never show up leaving decent seating hard to find. Obnoxious music and heavy smokers made anything barely tolerable. The beer was watered down and the food was highly variable and inconsistent. The grounds were steep so expect a lot of hard climbs. No wifi in the rooms.

8/10 Good

Yelena, New York

Disliked: Room comfort
Nice location
Nice hotel for families with kids.Overall enjoyed our stay.

8/10 Good

PANKAJ, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
Pine-Bay ! Pine-Bay !! Pine-Bay !!!
Had a good time and the resort was nicely made.....