Thanks for letting us know you enjoyed your stay - the staff really appreciate hearing it!

We appreciate you taking time to leave feedback. Should you choose to visit again - our staff, particularly our Supervisors and Managers, are always happy to address any concerns in person. It's so much easier to understand a guest's expectations when they provide staff with feedback.

Thanks for taking the time to leave feedback - we'll pass it on to our restaurant team!

Thank you for taking time to let us know you enjoyed your stay and that our staff were friendly! We will be sure to pass the feedback on - the team love receiving feedback!

Thank you for taking time to provide feedback via Expedia - we are truly disappointed to hear that this was your experience. We will be thoroughly reviewing your feedback and working to ensure this does not happen again. This is not the experience we expect our guests to have - and this is not common feedback.

Thank you for taking time to leave us a review! We are thrilled you enjoyed your stay enough to rate us a 10! Visit again soon!

Thank you for your review - our team will be pleased to hear you enjoy their customer service! We are also happy to know you enjoy the convenience of a hotel right in the heart of our town. Visit again soon!

We are very disappointed that this was your experience with us and that it was not referred to Management while you were still staying with us. We will be reviewing all of the issues you have raised with our Managers and their staff to ensure we identify how we can avoid a repeat of your experience. While we cannot change your experience, we certainly hope that if you ever do stay with us again, your experience will be very different.

Thank you - we appreciate your repeat business and the team will be happy to hear you enjoy your stays!

Thank you for your feedback. We offer complimentary late check out until 12 noon and charge a fee for check outs after 12 noon October to March. Guests are also welcome to check out and store their bags and use the facilities until their flights. This information is available in the in-room compendiums and we will follow up with our staff to ensure it is being communicated upon request.

Thanks for taking time to leave a review Stephen - disappointed to hear the bath towels were missed by Housekeeping - we have some new staff in training, so will review the checklists and training procedures to see what we can do to avoid this in the future! Hope you enjoyed your time in Kununurra!

Thank you for your review! We are so glad you had a great all-round experience with us, and we hope to see you again soon.

Thank you for leaving us a review. Our staff are one of our best assets, and we are glad you enjoyed their hospitality!

Thank you for your review.

Thank you for your feedback. We will look into your suggestions.

Thank you for leaving a review, Deb. Our restaurant team will be happy to know you thoroughly enjoyed your experience with them, and we are glad you had an enjoyable stay at the Resort, despite the unfortunate night-time noise from passers-by.

Thank you for your review - we are glad you found your arrival at our Resort particularly welcoming! Unfortunately, yes, there is one section of the Resort where the paving ends to cross a small carpark. We aren't able to do much to fix it at this point, and we hope your luggage ended up okay!

We're delighted that you had a great stay with us, and enjoyed some of the fantastic tours on offer. We hope you enjoy the rest of your holiday.

Thank you for your review. We find a lot of people come in straight from camping in Gibb River or the Bungles, fully ready for a little luxury and a comfortable sleep! It's great that you enjoyed our brand new laundry, constructed just prior to the beginning of the tourist season this year. Our budget Queen rooms are upstairs only, and the online travel agents should all be advertising this as such. If there is any conflicting information, please contact us directly with the location online and we will have it fixed immediately. We would love to have a lift on the property, however, being a remote property, we find the cost and maintenance of such a system prohibitive. If there's a particular problem with stairs, please use the message system through your online agent to let us know ("If no lift, ground floor please") and our Reservations Team will be able to either move you to a comparable room, if available, or advise you of the necessary upgrade to accommodate your needs. Thank you.

We are delighted you enjoyed your stay with us. Our staff work hard to ensure everyone's stay is the best possible, and will be happy to see your feedback. Thank you for your review!

Thank you for your review. We find our central location one of the biggest convenience factors for our guests - everything is so handy in town, and yet, with all our tropical garden, you would think you were miles away! We are delighted you enjoyed your stay with us, and hope you visit again.

Thank you for your review. We are a property of hotel rooms - in no way have we ever advertised ourselves as self-catering accommodation. We supply tea- and coffee-making facilities, and a jug with glasses in our refrigerators for water consumption. We do not provide any further cutlery or crockery, nor are there toasters or microwaves in the rooms. This is not to drive guests to our restaurant - in fact, we openly provide information on our Walking Map for other local restaurants in town also. This is because it is what we are licensed for. If you have found any information to the contrary on the internet, we would greatly appreciate you contacting us directly so that we can correct it - we would hate for others to also leave our property with an unsatisfactory experience.

Thank you for taking the time to leave us a review, Doug. We are glad you enjoyed all aspects of our Resort and its location within the township - and we hope that your entire stay in the Kimberley has been equally as wonderful.

We appreciate your feedback - room service is a popular way to enjoy the great food from our restaurant when you've had a long day. Thanks for staying with us a second time - we look forward to welcoming you back!