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Reviews of Hotel Grand Continental Kuching

3 out of 5
Hotel Grand Continental Kuching
Jalan Ban Hock, Kuching, Sarawak

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 92 reviews" "
Rating 8 - Good. 28 out of 92 reviews" "
Rating 6 - Okay. 30 out of 92 reviews" "
Rating 4 - Poor. 9 out of 92 reviews" "
Rating 2 - Terrible. 4 out of 92 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Khiun

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioning is terrible and the lift since last we stay still not fixed
Stayed 3 nights in Mar 2024

6/10 Okay

Dick

Too old. Need to upgrade.
Stayed 1 night in Sep 2023

8/10 Good

Moon Hing

Travelled with group
Disliked: Cleanliness
Stayed 1 night in Dec 2019
Response from Isugian J. - Front Office Executive on 6 Feb 2020
Dear Moon Hing, Warm Greetings from Hotel Grand Continental Kuching! Thank you very much for your warm endorsement of Hotel Grand Continental Kuching. It is always a pleasure to receive positive review/score. Moon Hing, we do look forward to another opportunity to welcome you back soon. Until then, best regards from All of Us @ Hotel Grand Continental Kuching.

4/10 Poor

Cris

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel should go for major renovation. Roof leaking, tv screen snowing, breakfast can be better, only good point is the staff is helpful
Stayed 3 nights in Dec 2019
Response from Isugian Jota - Front Office Executive on 6 Feb 2020
Dear Cris, Thank you for your stay with us and for sharing your experience with other travellers. We pleased to read you liked our friendly staff but sorry to hear that of the tv channel and the buffet breakfast and, we are looking into it so hopefuly you will be able to enjoy more varieties on the buffet breakfast on your next stay with us. Once again, we genuinely thank you for your involvement in supporting us to grow from strength to strength. We await your return as our esteemed guest on your next trip and we also would like to take this opportunity to wish you and your loved ones the very best in business and on your personal endeavors. Thank you with kind regards.

10/10 Excellent

bakri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 2 nights in Oct 2018
Response from Isugian J. (Front Office Executive) on 4 Nov 2018
Dear Mr Bakri, Warm Greetings from Hotel Grand Continental Kuching. Good Day.Hope you are keeping well. Firstly, thank you very much for sharing your feedback. We are glad to know that you had a pleasant stay with us and satisfied with our product and services. I will share your comments with our team as an encouragement to continuously improve the quality of our services.Once again, we genuinely thank you for your involvement in supporting us to grow from strength to strength. We await your return as our esteemed guest on your next trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff is very kindfull and and 1 person who open the door is very friendly and helpfull but forget the name.
Stayed 3 nights in Oct 2018
Response from Isugian J. ( Front Office Executive) on 30 Oct 2018
Warm reetings from Kuching! Thank you for taking the time to share your experience during your recent stay with us. We have shared your review with all of the our Team, and we are all very appreciative of your kind words especially on bellman, Mr. Robert.We do look forward to another opportunity to welcome you and your loved one back to Kuching soon. Until then, best regards from All of Us @ Hotel Grand Continental Kuching.

6/10 Okay

Siti fatimah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Isugian J./ Front Office Executive on 17 Aug 2018
Dear Ms. Siti, Greetings from Kuching! Thank you for taking the time to share your feedback during your recent stay with us. Your kind review is highly appreciated and will further encourage us to continue providing a wonderful experience, right in the heart of Kuching city. We do look forward to another opportunity to welcome you back to our hotel soon. Until then, best regards from All of Us @ Hotel Grand Continental Kuching.

6/10 Okay

W, Sabah

Liked: Staff & service
OK but not great
room was bit dusty, room was hot, air-con no good, bed were stiff
Stayed 2 nights in Jul 2018
Response from Isugian J. - Front Office Executive on 18 Jul 2018
Thank you for your valuable review. We are pleased to read you like the room but we are sorry to hear the room condition were not up to the standard you have come to expect from us. I have personally address this issues with the team to ensure we improve on this. Thank you for being our guest and also for sharing your experience at Hotel Grand Continental Kuching.

10/10 Excellent

mohd othman liap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness of room/hotel Quality of service
Response from Isugian J. ( Front Office Supervisor) on 27 Apr 2018
Dear Mr Mohd Othman, Warm Greetings from Hotel Grand Continental Kuching. Good Day.Hope you are keeping well. Firstly, thank you very much for sharing your feedback. We are glad to know that you had a pleasant stay with us and satisfied with our product and services. I will share your comments with our team as an encouragement to continuously improve the quality of our services. Once again. we genuinely thank you for your involvement in supporting us to grow from strength to strength. We await your return as our esteemed guest on your next trip. Kind regards.

8/10 Good

Wee

Liked: Cleanliness, staff & service, room comfort
Response from Isugian J. ( Front Office Supervisor) on 17 Apr 2018
Dear Wee, Warm greetings from Kuching! Thank you for taking the time to provide feedback on your recent stay with us. We are highly appreciative. We do look forward to another opportunity to welcome you back to Kuching soon. Until then, best regards from All of Us @ Hotel Grand Continental Kuching.

6/10 Okay

Verified traveller

Liked: Staff & service
Ok town area
Stay for short while ok . If stay longer other choice.
Stayed 2 nights in Mar 2018
Response from . on 4 Apr 2018
.

4/10 Poor

Maran, Malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Need upgrading
Pros Room was big and spacious. Breakfast can be rated at 3/5. Staffs were extremely friendly and polite. Cons Room and toilet were smelly. Room was fully carpeted which was too old and had alot of stains. Bed and furniture inside room were too old and dusty. Toilet and bathtub were not clean and too small.
Stayed 2 nights in Mar 2018
Response from Isugian J. ( Front Office Supervisor) on 24 Mar 2018
Dear Maran, Thank you for your valuable review. We are pleased to read you like the room but we are sorry to hear the room cleanliness were not up to the standard you have come to expect from us. I have personally address this issues with the team to ensure we improve on this. Thank you for being our guest and also for sharing your experience at Hotel Grand Continental Kuching with us.

6/10 Okay

Noreen, Kuala Lumpur

Liked: Staff & service
Good service and friendly staff.
The hotel is okay although it has some minuses becoz it is an old building. We still use a key to open the door. Over all, my stay was comfortable as the room provided was very spacious. The friendliness of the staff and good services had compensated for some negatives which were minor.
Stayed 2 nights in Mar 2018
Response from Isugian J. ( Front Office Supervisor) on 24 Mar 2018
Dear Noreen, Warm greetings from Kuching! Thank you for taking the time to provide feedback on your recent stay with us. Your kind words on our room & staff are much appreciated as it will further inspire us to continue serving all our guests with great warmth and friendliness, right in the heart of Kuching city. We do look forward to another opportunity to welcome you back to Kuching soon. Until then, best regards from All of Us @ Hotel Grand Continental Kuching.

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not bad la
not bad la
Stayed 1 night in Dec 2017
Response from Isugian J. on 5 Mar 2018
Dear Mr. Joseph, Thank you for taking the time to share your experience during your recent stay with us. Your kind review is highly appreciated and will further encourage us to continue providing a wonderful experience, right in the heart of Kuching city. We do look forward to another opportunity to welcome you and your loved ones back to Kuching soon. Until then, best regards from All of Us @ Hotel Grand Continental Kuching.

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not bad la
not bad la
Stayed 1 night in Dec 2017
Response from Isugian J. on 9 Mar 2018
Dear Joseph, warm greetings from Hotel Grand Continental Kuching! Thank you for taking your time to write your review of our hotel. We greatly appreciate you for sharing your experience with us and will further encourage us to continue providing a wonderful experience during your stay.

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not bad la
not bad la
Stayed 3 nights in Dec 2017
Response from Isugian J. ( Front Office Supervisor) on 17 Apr 2018
Dear Joseph, Thanks for your kind review.

2/10 Terrible

eliza

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a very good stay. Out dated hotel...
Stayed 2 nights in Feb 2018
Response from Isugian J. on 19 Feb 2018
Dear Ms. Eliza, Greetings from Hotel Grand Continental Kuching! Firstly, thank you for taking the time to provide your feedback on your recent stay with us. Your views are duly noted and rest assured, we have taken the necessary actions to rectify the shortcomings that were highlighted and we sincerely apologize for the inconvenience caused. Ms. Eliza, we hope that the above shortcoming will not deter you from staying with us again as we wish to continue being your preferred hotel here in Kuching. We do look forward to another opportunity to serve you again soon. Until then, best regards from All of Us @ Hotel Grand Continental Kuching

8/10 Good

Raja Shahrul Nizam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seriously, the hotel needs a massive upgrade.
Not up to its 3 star ranking at all. Condition of the hotel both exterior and interior of the room are bad. Not value for money.
Stayed 3 nights in Jun 2017

6/10 Okay

grassy, Perth W Australia

Liked: Cleanliness, staff & service, room comfort
Old hotel, badly in need of maintenance.
Had to change rooms 4 times before getting room with air con and wifi. Staff were excellent in process. Swimming pool was disgustingly filthy and dangerous in terms of possible diseases. No towels were available. We would have changed hotels if not for front desk staff Shirley and door concierge Robert giving us such great service.

8/10 Good

marsha, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice atmosphere
Our stay was very pleasant and comfortable. Breakfast and other meals were very nice. It was far from food for us as we only eat halal as it was mostly a Chinese area.

4/10 Poor

Mick, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Very noisy
Traffic noise makes it hard to sleep. Not able to connect to wifi easily. Breakfast good. Staff helpful. Convenient to city area.

8/10 Good

Mike, UK

Liked: Cleanliness, staff & service, room comfort
Grand hotel near center...
Another grand hotel that's seen better days. Therefore the rooms are spacious and the price is reasonable. The staff were friendly. Only downside: I found it cheaper to eat, drink & do my laundry elsewhere...

8/10 Good

Wan Mohd Roslan

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay and very relaxing

8/10 Good

Sh Shakirah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy access hotel in kuching city
Overall was great, but the room air conditioning adjuster was spoiled.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel provide me flexibility in term of last minute extending stayed. Clean and friendly staff. Conveniently location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good n comfortable

4/10 Poor

francis, kuala lumpur

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to city
Needs renovation upgrade Staff needs motivation I find it there is "no spirit" in the hotel

2/10 Terrible

Safwan, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated and smelly
The hotel is old and shabby and quite far from the centre of Kuching. The noise from the street was very loud, and a loud vibrating buzzing noise which was not coming from the fridge or the air conditioning kept us awake. The stains on the bathroom floor and the hairs in the bath were also pretty horrible. Our room was on a 'smoking floor', which meant everything smelled. Would never return.

6/10 Okay

MOHAMMAD ZAIM

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

8/10 Good

Maisara Izian, Kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
Great and reasonable price with prefect city view
I went with couple friends. I checked in superior deluxe room. My room is in front of the lift. I want to change because it might lack of privacy. Luckily i was great. I haven't heard any noise from outside. Unfortunately since my room in front of the lift, my friend room quite bigger than mine.

6/10 Okay

HALEME

Liked: Cleanliness

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very good! Big room and great facilities

10/10 Excellent

nizan, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rooms are in good condition.
For the price i pay everything is good. The location is 20mins walk to waterfront. Rooms are equipped with aminities with even a bath tub.

10/10 Excellent

MOHD ZAIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Benedict, Miri

Liked: Cleanliness, staff & service, room comfort
Great stay
Stayed for 3 nights. The receptionist suggested an upgrade to a family room with one king size bed & one single bed. Glad I took the offer. Spacious & comfortable. Easily get great food nearby.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Manohari, kuala lumpur

Liked: Staff & service
Disliked: Cleanliness, room comfort
3N4D spiritual holidays
The hotel overall was ok except that the toilet has to be refurbished. The shower towels were bad. Generally we liked the staffs and the location. Taxis drivers were cutting our throat.

10/10 Excellent

Elliesa, Subang Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Love it

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness
Hotel environment was cozy and comfortable. Room was spacious and clean. Bathroom may need to be upgrade because the water tab for the bath tub was not function and broken. Overall a nice stay.

10/10 Excellent

Entai, Bintulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Happy Stay with GC Hotel
1. Spacy, Comfortable and very clean room with adequate lighting system. 2. Air conditioning cooling system probably needed improvement. 3. Mini bar.. 3 bags of coffee/tea instead 2 bags ( 1 morning, 1 afternoon , 1 night time)

10/10 Excellent

my cousins, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Close to temple and shops
Good place but too bad everyday rainning not able to go side view go the wrong month. But still have good day

8/10 Good

MOKHTAR, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel at cheap price and safe
they are actually nice people in the hotel Grand continental. they are co-operative people. you will find exactly as seen in the site. my stay was good. the hotel is too safe and no one annoy you during your state. there are somethings old in the room but the hotel staff can change it if you ask them about.

10/10 Excellent

Simon, Ipoh. West Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good in town
very happy to stay there........................................................................................................................ ..............................................................................................................................................................

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good hospitality. Nice room. delicous food. near to kuching riverfront

6/10 Okay

Anna, Singapore

Liked: Staff & service, room comfort
Comfortable hotel near the heart of the city.
It was a pleasant stay, with the hotel being comfortable but a little basic facilities wise. The decor is clean but a little out dated. I had breakfast there one day but was not impressed so ate out the rest of the time I was there.

6/10 Okay

Verified traveller

Liked: Staff & service
It's a older hotel but rooms are Hugh & services was great! Good value for money . Pool was also great!!!