After switching twice, we finally got a room that was acceptable and the room itself was fine. But it could of been anywhere in any hotel, totally devoid of charm or even any art on the walls. The key card system was wonky, food in the main restaurant terrible (had the lunch buffet), and basically just a tired aging property with many better options available down the hill next to the river.
Comment from Hotel Management
07-Aug-2017 by Annie Majidi, Hotel Management
On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay at the Pullman Kuching recently. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time.
Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services.
Please be informed that digital newspaper, Press Reader is available in the hotel and guestrooms. You may connect to the Wi-Fi and access to Press Reader apps and download the newspapers and magazines.
We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future.
Guest Experience Manager