Ratings based on 541 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Herts. UK

Room tips

Posted 11-Aug-2017
Don't accept rooms near lift- 01 to 06 on each floor. Counter weights will keep you awake all night. Excellent views from higher floors- 22 in total. Exceptional seafood stalls on 5th floor of UTC car park just down road fron hotel. Amazing value too with beer RM17 for big bottle. Hotel breakfast very expensive unless you get a good inclusive deal. Beer in bar extortionate.
Comment from Hotel Management
16-Aug-2017 by annie majidi, Hotel Management
Thanks for your recent stay with us and wish to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Herts

Best deal

Posted 05-Aug-2017
RM26 from airport- 20min drive. Buy your voucher from kiosk at exit. 22 storeys- excellent view; we were on 17th floor. Best shower ever in a hotel. Breakfast RM50 so not worth it. Coffee shop outside shopping centre in basement is excellent value- coffee & eggs on toast for about RM10! Beer in bar RM32- forget it! Huge bottle only RM17 in food court down road! Eat at Top Spot food court- excellent seafood. 5th floor of UTC car park!
Comment from Hotel Management
07-Aug-2017 by Annie Majidi, Hotel Management
Dear adventurer, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Annie Majidi Guest Experience Manager
3 out of 5
by A verified traveller

Look elsewhere

Posted 02-Aug-2017
Cons: Morning paper please. Key card system terrible on lifts.
After switching twice, we finally got a room that was acceptable and the room itself was fine. But it could of been anywhere in any hotel, totally devoid of charm or even any art on the walls. The key card system was wonky, food in the main restaurant terrible (had the lunch buffet), and basically just a tired aging property with many better options available down the hill next to the river.
Comment from Hotel Management
07-Aug-2017 by Annie Majidi, Hotel Management
Dear JC, On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay at the Pullman Kuching recently. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Please be informed that digital newspaper, Press Reader is available in the hotel and guestrooms. You may connect to the Wi-Fi and access to Press Reader apps and download the newspapers and magazines. We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future. Sincerely, Annie Majidi Guest Experience Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Smokey room

Posted 17-Jul-2017
Pros: Size of bedrooms and location
Cons: Better cleaning and ensure no smoking ...
Location: Convenient downtown location, walking distance to the waterfront district, shops and restaurants.
Although we were told that the hotel was a non-smoking hotel and the rooms were non-smoking, there was a distinct smell of cigarette smoke in our bedroom. My husband and I are both very sensitive to smoke so we could tell straightaway that it was cigarette smoke. We suspect that it was actually going through the air conditioning vents in the bedroom. The wires from the hanging lights in the bathroom were covered with dust and looked like they had not been cleaned for a long time. The room size was good and the facilities at the hotel were decent.The mall next to the hotel was disappointing. It served our purpose for a short weekend getaway and location was convenient.
Comment from Hotel Management
21-Jul-2017 by Annie Majidi, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
4 out of 5
Recommended
for Everyone
by A verified traveller

Aircon not cold enough. Temperature maintain @ 25

Posted 04-Jul-2017
Even i adjust it to the lowest temperature, 20 or 21, it still maintain at 24/25.
Comment from Hotel Management
12-Jul-2017 by Annie Majidi, Hotel Management
On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay at the Pullman Kuching recently. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future. Sincerely, Annie Majidi Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Good Location

Posted 23-Jun-2017
The environment is good. The room is comfortable. But the design is a bit lower than my expectation. Bathroom looks good but there is some hair left behind. The hotel should look into the housekeeping for this standard of hotel.
Comment from Hotel Management
26-Jun-2017 by Annie Majidi, Hotel Management
Dear BenzL, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Annie Majidi Guest Experience Manager
3 out of 5
by A verified traveller

Dirty bedsheet

Posted 20-Jun-2017 on Hotels
The bedsheet was stained with few drops of blood on the first day when I checked in. It didn't get changed during the next day after the room was made up till I made another request to do so.
Comment from Hotel Management
26-Jun-2017
On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay at the Pullman Kuching recently. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future. Sincerely, Annie Majidi Guest Experience Manager
5 out of 5
by Supramaniam

Posted 14-Jun-2017 on Hotels
Overall, an amazing hotel with superb cleanliness and hospitality. Will recommend this hotel to others.
Comment from Hotel Management
18-Jun-2017
Dear Supramaniam, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Annie Majidi Guest Experience Manager
5 out of 5
by WENG FEI

Worth it!

Posted 02-Jun-2017 on Hotels
Really good service, rooms are clean and modern. Location is good.
Comment from Hotel Management
18-Jun-2017
Dear Weng Fei, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Annie Majidi Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from selangor, malaysia

small bed

Posted 25-May-2017
The single bed in a twin superior room is too small. Should provide customer with a super single bed to match the hotel ratings. Even small 3 star hotels can provide super single bed
Comment from Hotel Management
28-May-2017 by Annie Majidi, Hotel Management
Dear Ezan, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive a feedback and we would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Annie Majidi Guest Experience Manager