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Reviews of Shahzan Inn Fraser Hill

3 out of 5
Shahzan Inn Fraser Hill
Jalan Lady Guillemard, Raub, Pahang

Reviews

6.4
Rating 10 - Excellent. 16 out of 139 reviews" "
Rating 8 - Good. 34 out of 139 reviews" "
Rating 6 - Okay. 50 out of 139 reviews" "
Rating 4 - Poor. 26 out of 139 reviews" "
Rating 2 - Terrible. 13 out of 139 reviews" "

5.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Ong

Stayed 1 night in Feb 2024

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Good overnight stay at Shahzan Inn at Bukit Fraser. Very convenient and nice restaurant for dinner and breakfast.
Stayed 1 night in Oct 2023

6/10 Okay

Richard Teo Koon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I like the location, walking distance to the town centre. Bed was firm and towels are clean. Food at restaurant is good, thanks to the Chinese chef. But the room needs a major renovation. Inadequate lighting, dusty windows, floor and balcony. No chair in my room. Table falling apart, toilet bathroom needs repair. No Wifi in room. It should be 2.5 stars not 3 stars.
Stayed 2 nights in Oct 2022

6/10 Okay

Juncong Jonathan, Singapore

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
There was a party going on and other guests were singing KTV till 12am. Could hear their singing from our room
Stayed 2 nights in Jan 2022

8/10 Good

Choon Wah

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We pay RM35 for two persons with twin sharing.It comes with a decent buffet breakfast.The hotel is quite old and it needs a facelift.It is the centre of most hiking trails.But for the price I paid for,I have nothing to complain about
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Saujatya

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good Service, Facilities are a bit run-down.
I have seen the condition deteriorating over the years. Understandably, the facilities are visibly affected due to the macro-economic conditions of the pandemic, especially Room Number 314. They seem to be trying hard to keep the lights on. Best wishes to them.
Stayed 2 nights in Dec 2020

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water supply and all plugs cannot be used. Room is super old.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Jun 2020

10/10 Excellent

nasa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Dirty carpet
Stayed 1 night in Jan 2020

8/10 Good

Raja Shahrul Nizam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
There is a beautiful view. The place is really cool
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

6/10 Okay

NIK NOR AZMAN

Travelled with group
Disliked: Cleanliness
Old hotel with seasoned facilities
The pillow and towel are a little bit smelly. A few things leftovers from previous customers were still in the drawers on both rooms that I rented! The carpet feel sticky. However the breakfast is good and the hotel situated at prime location.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
need to improve hotel facilities..
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A very old and not well maintain hotel! Room with stale smell: from carpet, bed sheet and bed cushion! The room was not clean thoroughly, as dirt and stain can be easily found on floor, bed sheet, mosquito net...! There is a used towel hung behind the toilet's door and no toilet paper provided! Totally disappointed with this kind of hotel management!
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
The room that we stayed was very poorly cleaned. It’s very dusty and I actually think it has not been cleaned in a long time. The toilet is horrible. It has dead moths and lizard droppings all over the floor. The shower was filthy. The room was not worth the price we paid. On the other hand, the breakfast spread was okay considering. They had a variety of food including cereals, nasi lemak, fried koey teow, bread butter pudding and salad. Please improve on the cleanliness of your room!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is well located for birdwatching which was the reason for our trip. There is an excellent restaurant on site and ample parking.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

TAK LING

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience in Fraser Hills
1. Telephone system doesn't work 2. There is no air-condidtion inside the room but the electronic fan can be provided upon request, however, we don't know until we get this information from the tour guide 3. The power supply shutdown for half an hour in night time, and service center doesn't update us the status when the electricity can be resumed. 4. The electronic key system doesn't work, we ask for the replacement of the key, and reception keep saying that the key is valid. 5. We used their laundry service, but we have to get back the clothes by ourselves without delivering to the room. 6. We booked the room through hotels.com, but they cannot find the booking record when we checkin in the counter.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor maintenance,broken furniture,dirty
Although lobby area and dining area looks okay..but the hotel room is so bad!No maintenance at all,yellow stains on the wall,broken dressing table lamp,electric broke down while using certain switch,mattress full with stains,broken mosquito net with huge mosquitoes disturbing our sleep.,no fan and the room is so stuffy.,balcony is so dirty!wardrobe broken,dressing table broken.Last but not least,scary sound heard while we were sleeping..Please,fraser hill is such a lovely tourist place but if you cant keep good maintenance for your hotel,no tourist will ever stay there.Kindly improve and make renovation and maintain good quality stay for your customer.By far one of the worst experience among hotel stays.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
property is in very poor condition. some upgrading works are required to remain competitive.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not a very comfortable stay.
Not very good stay. Hotel and room very run down. No wifi. Bad reception for Digi.No internet and no mobile connection. Breakfast poor and basic.
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Seems a nice hotel as you arrive, lobby and dining / breakfast area very pleasant, just don’t take a bedroom. The rooms are terrible, dusty, dark, smell, the bathroom looked dirty, because of the old and broken tiles. I didn’t dare to take a shower, wash on sink! Sat in lobby for the evening, too depressing in room. Apart from that great location for bird watching. You have to be committed!
Stayed 1 night in May 2019

6/10 Okay

Guan

Liked: Staff & service
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst and run down place Ive been to. Horrible
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
The rooms and corridor are all carpeted and very dirty. The sink in my room was blocked and could not be fixed. My room carpet was dusty and littered. Food is delicious though.
Stayed 1 night in Apr 2019

6/10 Okay

Mohamad

The room looks old, the tv plug we have to plug in. The ceiling looks dirty. The toilet very hard to flush. If i checked in early, i think the room must be warm.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Near to food outlets convenience..n easy parking.
Stayed 2 nights in Apr 2019

8/10 Good

Guan

Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Should improve on breakfast. More choices on the menu. Water pressure was not that strong.
Stayed 1 night in Apr 2019

10/10 Excellent

Guan

Liked: Staff & service
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There were good and bad points about the hotel. The downstairs reception and lobby area was very nice and the dining room and breakfast extremely pleasant and clean. However in complete contrast to this was our bedroom. It was extremely grubby and in serious need of decoration. There were wires exposed at the bedside and there was a damp smell in the room, Also no-one serviced the room for whole 3 days we stayed to replenish tea or coffee or toilet roll supplies.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location. Toilet smell of urine, not been wash esp toilet bowl. After the complain, only the toilet bowl was cleaned. Room was dusty. Old and not been upkeep.
Stayed 1 night in Mar 2019

6/10 Okay

AH MENG

Disliked: Cleanliness, property conditions & facilities, room comfort
Shazan hotel in Fraser Hill
rooms and hotel is classic but aged. Weather and sight-seeing is a plus...
Stayed 1 night in Feb 2019

6/10 Okay

AH MENG

Disliked: Cleanliness
Fraser Hill
very aged hotel, carpet and bathroom not well maintain. hot water not working for some rooms. only location is good, near the main street. weather is pleasent.
Stayed 1 night in Feb 2019

8/10 Good

Izmir

Liked: Staff & service, room comfort
Comfort n nice view hotel
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Ambience good
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Accommodation. Nice Breakfast.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
I. Mug has stain 2. Curtain couldn't close 3. Cigarette butts left at the balcony. 4. Plug point too low - not user friendly to old people and disable. 5. Mosquitos net never wash 6. Bath room wall crack 7. Ceiling stain 8. Luggage bench without a leg 9. Pillow cover stain 10. No fridge 11. No fan 12. No Wi-Fi in the room
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Fresh and cool air
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
People in the hotel, including the staff at the kitchen, are very friendly. Location is great, and there is even a Maybank branch at the hotel's row of shops outside. Perhaps the wifi could be extended to the rooms as well, presently can only use at the lobby area. Every night there were blackouts due to the rainy weather, so this could be looked into too.
Stayed 3 nights in Dec 2018

6/10 Okay

Syerry

Liked: Staff & service
Disliked: Cleanliness
Room smelly
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far everything is good for me
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018