Restaurant
Check availability

Reviews of Sentral Kuantan

3 out of 5
Sentral Kuantan
45-P, Jalan Besar, Kuantan, Pahang, 45, Kuantan, Pahang

Reviews

7.4

Good

Rating 10 - Excellent. 45 out of 283 reviews" "
Rating 8 - Good. 129 out of 283 reviews" "
Rating 6 - Okay. 82 out of 283 reviews" "
Rating 4 - Poor. 22 out of 283 reviews" "
Rating 2 - Terrible. 5 out of 283 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Mohd Mokhsin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room. The promo photo look nice but reality below standard.
Stayed 3 nights in Oct 2021

4/10 Poor

Mun

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Only open 2 floors. All isolation, quarantine and essential industries working for business in this 2 floors. Poor breakfast. Scared to die, avoid this hotel. Dare to try, please book now.
Stayed 3 nights in Jun 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Located in the city and near with food locations. The carpet in the room was not vacuumed. No kleenex and drinking bottles were provided.
Stayed 3 nights in Mar 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
STAINED SMELLY SHEETS
Unless you dont have any other option, you may consider this hotel. I would rate this a 1star hotel not 3. My husband and I stayed here as a transit hotel for our travel. 1. U have to buy your toothbrush and toothpaste (provided over the counter) as it is not provided in the room. 2. One of the sheets smelled like rat urine..DAMN!! 3. Cleanliness is not upheld NOPE NOPE NOPE..
Stayed 1 night in Dec 2020

8/10 Good

Mohd Safwan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Travelled with group
“Service” Opportunity To Improves
Aircond not well function. Booking not as per request. Not inform on changes (type bed)
Stayed 1 night in Jun 2020

6/10 Okay

lim

Business traveller
Disliked: Cleanliness, staff & service
dirty
Stayed 1 night in Apr 2020

6/10 Okay

lim

Stayed 1 night in May 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
The service is average. There were no complimentary bottle water on weekdays.
Stayed 5 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location ok. Bedding is not changed from previous person. Middle of bed sheets looked greasy which I need to sleep as close to the edge of the bed as possible. Also found some hair on bed and pillows. Shower is ok for this budget hotel but carpet is reeeaaally old and worn. Smell of room is very strong...
Stayed 1 night in Jan 2020

4/10 Poor

Salesman

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed
Stayed 1 night in Nov 2019
Response from Reservation on 15 Dec 2019
Thank you for your review. We apologize for the inconvenience caused to you during your last stay. This is not the type of review that we like to see, and we assure you that your comment is taken as priority in improving the quality of services and facilities that we provide in the future. Thank you and Have a Good Day..

10/10 Excellent

Nur Asdiyantie Azleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel confortable room
Stayed 1 night in Aug 2019

6/10 Okay

Sook Fong

Stayed 1 night in Aug 2019

8/10 Good

Chun Woh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Teo

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Pung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money stay at Kuantan
Helpful reception. Good location though the bus station for outstation destinations has been moved outside the city. Friendly people of Kuantan just like hotel staff, informative n spontaneous. I tasted the best kaya jam of my life at breakfast. If ever I go to Kuantan again this hotel will be my home away from home.
Stayed 1 night in Jul 2019

10/10 Excellent

JIMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is way above average. For the price I paid it is more than enough. Location is superb. Bank & few eateries are just within walking distance. Plus even few malls are just within 3 km distance from the hotel. An extra mark for their front office staff. Always smiling and very helpful. They are even great facilities inside the room. Got safe box, hair dryer, complementary (coffee, tea & mineral water) + the water heater & they also have mini fridge inside the room. Things that normally only 4-5 star hotel provided. DEFINITELY MY 1ST CHOICE HOTEL IN KUANTAN STARTING NOW !!!!
Stayed 1 night in Jun 2019

10/10 Excellent

Sharizat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Great experience. Spacious room, clean. Friendly staff.
Stayed 1 night in Jul 2019

10/10 Excellent

Arman, Kuala Lumpur

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Jessie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall ok. Clean the bathroom more, and change the towel
Stayed 1 night in Jun 2019

8/10 Good

Mohd Rashdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need an Upgrade
Same experience like last time, Surely the hotel need an upgrade for the entire building. Always love to stay at this hotel Convenient for me. Tq
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best price , best hotel so good
Stayed 1 night in Jun 2019

8/10 Good

Khasmaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very kind , love it !!! ♥️♥️♥️ room really clean 💕 and good service 😘
Stayed 1 night in Jun 2019

6/10 Okay

Yasmin, Kuala Lumpur

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
Old property in good location, could do with a refurbishment
Stayed 1 night in May 2019

8/10 Good

MOHD AIZAMUDDIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Value for money and comfortable even come with family..
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spent a night at this hotel for a family trip. Booked the family room for 3. Check in to check out was smooth in service. Rooms was clean and water pressures was good. Breakfast spread was exceptionally good for the price we paid. Parking area was provided but abit bumpy for the car.
Stayed 1 night in Mar 2019

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, friendly & comfortable
It was very good indeed. Staff ms.yu Kee n housekeeping girl from Tanjung Lumpur was very kind n helpful. Excellent workers n wt good common sense.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

4/10 Poor

cfswu, Petaling Jaya, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed sheets were not properly changed, highlighted on day 1 and same problem occurred on day two. Truly disappointed.
Stayed 2 nights in Dec 2018

8/10 Good

M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay at this budget hotel..tq
Stayed 1 night in Dec 2018

10/10 Excellent

muhamad

Liked: Cleanliness, staff & service, room comfort
Everything was fine
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room... Suitable for business traveller
Stayed 1 night in Nov 2018

8/10 Good

Rosena

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Chong

overall good
room not bad, breakfast not bad, room lighting need to improve, too dark...thick dust spotted at NORMALLY UN-REACHABLE place, housekeeping need better supervision
Stayed 1 night in Aug 2018

6/10 Okay

Yaser, Malaysia

Liked: Staff & service, property conditions & facilities
Locating near the river, and its staff were supportive, however the smoking smell was in corridor.
Stayed 2 nights in Aug 2018

8/10 Good

Jacky, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is clean and neat. It's near the town centre, with lots of restaurants nearby. Behind the hotel is River Kuantan where you can have a stroll after dinner for sea breeze and relaxation. The hotel's breakfast buffet is great.
Stayed 4 nights in Aug 2018

10/10 Excellent

Abd, Kuala Terengganu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of town , nearby and easy to get a public transport .
Stayed 2 nights in Jul 2018