Outdoor pool
Check availability

Reviews of Sutra Beach Resort

3.5 out of 5
Sutra Beach Resort
Kampung Rhu Tapai, Setiu, Terengganu

Reviews

6.8
Rating 10 - Excellent. 34 out of 260 reviews" "
Rating 8 - Good. 101 out of 260 reviews" "
Rating 6 - Okay. 76 out of 260 reviews" "
Rating 4 - Poor. 31 out of 260 reviews" "
Rating 2 - Terrible. 18 out of 260 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Muhammad Afandi

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel room furniture is old and sad state. The bed should be changed to high quality mattress. The hotel has a bit of traditional vibe. They have hot shower too. The room furniture and breakfast options are huge disappointment. I hope the hotel management can invest more to improve the quality.
Stayed 1 night in Aug 2023

8/10 Good

Murad

Travelled with family
Liked: Staff & service, amenities
.
Stayed 1 night in Feb 2023

10/10 Excellent

Hafizul

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and beat..need repeat again
Stayed 1 night in Jan 2023

8/10 Good

NORITA

4/10 Poor

Muhammad Luqman

Stayed 4 nights in Nov 2022

6/10 Okay

MOHD HAFIZU BIN MOHD

Travelled with family
Disliked: Cleanliness
The view...
Stayed 1 night in Sep 2022

10/10 Excellent

Aruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Eun Young

Stayed 1 night in Aug 2022

6/10 Okay

Akmal Farhan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Errrrrr
A bit old condition.. found cockroaches inside bathroom! Not well maintained resort.. Did try their buffet Ramadhan.. value for money.. 👍
Stayed 1 night in Apr 2022

8/10 Good

NOOR HAFIZAWATI

Stayed 3 nights in Feb 2022

6/10 Okay

Izham

Travelled with partner
Look very old and not clean properly
Stayed 1 night in Oct 2021

8/10 Good

Mohd Fairul

Stayed 3 nights in Mar 2021

8/10 Good

Muhammad Azwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

TUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Location very poor , room was not clean with hair , dirty and toe nails clippings on chair and floor . Room needed work , old . Buildings looked in need of repair . Pool and beach photos on hotels.com .Nothing like the real thing .No seating , umbrellas pool needed a clean . Beach was littered with rubbish. No outside eateries, No alcohol on site . Food average ,soft drinks warm , fridge lock up . Very poor stay , Not a Resort ! We booked for 5 nights only stayed 1 . Very
Stayed 5 nights in Feb 2020

4/10 Poor

MsB

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very much in need for refurbishing. Not worth the price.The curtain is very dirty, cobwebs everywhere. Breakfast was just ok. Not much variety.
Stayed 2 nights in Jan 2020

8/10 Good

Wan, Sg Buloh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Toilet need to be improved. A bit dated. In one of my room, the basin is clogged.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property requires some refurbishment & upgrading. The beach is good & clean.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The beach was great and love tye food
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Pemandangannya cantik belatarbelakangkan lautan yang luas mata memandang dengan deruan ombak yang kuat.Swimming pool yang luas sesuai untuk mandi-manda.Firstime masuk bilik ada lipas memang dah standby fumakilla,Lantai dan cadar katil yang berpasir seolah tidak dibersihkan.Channel tv yang teruk sekejap ada sekejap tiada seolah-olah dikontrol siarannya.Breakfast juga kurang sedap dan tidak pelbagai hilang selera hendak makan.datang dari jauh ingatkan hendak makan nasi kerabu @ nasi minyak terengganu tapi dihidang menu yang sama dengan hotel sebelum ini dekat KT.Apapun selama 3 hari 2 malam di hotel yang berbeza merupakan percutian yang indah bagi kami,kerana KT merupakan bandar yang tenang jauh dari kesesakan jimat masa untuk pergi ke sesuatu tempat.Disamping itu,pantai yang menarik untuk dilawati menggamit keinginan untuk datang lagi.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is really suitable for those who wanted to spend time at hotel with family and those who love beach so much. this place is suitable for those who would like to organize family day. it is an old hotel but has good maintanence for the room except the toilets are a bit old school. some of the rooms that we booked also had problems with their flush. But they manage to overcome the problems right after we called them. i booked 10 hotels room online for my family day group. everyone was satisfy with the room except for bathrooms for some of them. the room is quite spacious and my expectation was wrong when i entered the room. it was clean n well maintain for an old hotel. but like i said they give fast respond to our complaints. the breakfast was quite good and they have lots of foods. i would like to give extra credit for their pool. they have big and spacious pool for kids and adults. we bought a unicorn float, and variety of floats to play with the kids at the pool. it was superbly fun and everyone enjoy our 2 days 1 night stay.. what made it more fun is that uu can see the beach directly from the poolside. the beach is only 200m away and u can feel the breeze while chilling at the pool. we didnt spend time going out from the hotel since we enjoyed our short stay. we went to one of the restaurant nearby. The restaurant is D'perahu(masakan panas/seafood) like 5 mins away. they serve good food and gave us discounts since we add on more sets for our group..
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good and comfortable
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness
Staff should be more friendly
Stayed 1 night in Oct 2019

6/10 Okay

Hasman, Cyberjaya

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is deterioting and require urgent refurbishment and upgrading. The actual does not same as the photos on Expedia page. The landscape is bad, the room is dusty (bad experience for my son which allergic to dust). some furnitures and fitting were not available as in the photos (probably it was not replaced when it was damaged). The beach is good, ala carte food is good.. love the chicken wing and tomyam.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
toilet very bad service..
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only advantage is the view,other is old school,toilet and sink looks old and not very clean,old tv remote cannot be used,comforter also old,aircond leaking,not worth with the price
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Swimming pool
Stayed 1 night in Aug 2019

10/10 Excellent

Nur Nabilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
Amazing! Resort is near to the beach which just few minutes away by walk. Our room facing the seaview and it was really beautiful. The best choice for those who want to join day trip to Redang since the resort is just 5 minutes away by car from Merang Jeti. Definitely will come again for our next stay.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall okay
Stayed 1 night in Aug 2019

8/10 Good

Achid, Nilai

Business traveller
Liked: Cleanliness, staff & service, amenities
It is such a unique environment where you can feel like you are living on an island but yet it is on the land. Very quite and calming
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

FIRDAUS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room need some refurbishment. Overall it is OK
Stayed 1 night in Jul 2019

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Aini, KL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach is lovely!! The food is ok but lots of flies due to rainy season.
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view.
Amazing view. Staying facing the beach... very comforting
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2019

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Sya, Selangor

Liked: Staff & service
Need more staff with extra smile and help full. The equipment is not very well condition, our hair dryer cant' be used , air conditioner is not cooled event on 16 c. Overall the maintenance of the resort need to be improve especially for the pool (they need to cleane the water frequently so dirty with the sand ) and room include the bathroom looked very old condition.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Mohamad, Kedah

Disliked: Cleanliness, staff & service
1. Less friendly staff (accept reception) 2. Smelly room (cigarette smell)
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Close to a very dirty beach, very Noisey indeed with echoing corridors and impossible to sleep. This is a Muslim Hotel and expect to be frowned upon if you conduct yourself in a western way I.E sunbath in swimwear. There is a non alcohol policy and not for sale and will be frowned upon if you even mention it. Meals are available but at maylayian influence. Unna at reception was amazing, so helpful and nothing was too much trouble. The pool is lovely, sun beds uncomfortable, rooms are extremely tired, set in the 1980s and in need of refurbishment.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel with friendly staff-very helpful..big pool..near to the beach..delicious food..
Stayed 1 night in Dec 2018