Property amenity

Reviews of Sama-Sama Express KLIA (Airside Transit Hotel)

3 out of 5
Sama-Sama Express KLIA (Airside Transit Hotel)
Mezzanine Level, Satellite A Building, Sepang, Selangor

Reviews

7.8

Good

Rating 10 - Excellent. 202 out of 592 reviews" "
Rating 8 - Good. 219 out of 592 reviews" "
Rating 6 - Okay. 93 out of 592 reviews" "
Rating 4 - Poor. 29 out of 592 reviews" "
Rating 2 - Terrible. 49 out of 592 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nicola

Travelled with partner
Helpful staff
Stayed 1 night in Feb 2024

4/10 Poor

Klaus, Bad Honnef

Liked: Cleanliness
Rooms like in solitary confinment. Not even a window.
Stayed 1 night in Feb 2024

10/10 Excellent

Kunjupillai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from PA🤗 on 1 Feb 2024
Dear Kunjupillai, thank you for leaving a perfect rating. It is a splendid feeling to receive positive feedback from our guest. Have a safe journey and till then, we hope to be at your service for your next visit.

10/10 Excellent

Michiru

Stayed 1 night in Jan 2024
Response from PA🤗 on 1 Feb 2024
Dear Michiru, we are so grateful for your kind rating and you did feel comfort with our facilities and hospitality. Thanks for sharing your review with us and the community. See you again soon!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for in flight layover.
Stayed 1 night in Jan 2024
Response from PA🤗 on 1 Feb 2024
Dear Andrew, we are glad that you love your recent stay and find us as a comfort accommodation. Till then, take care.

8/10 Good

Prashamsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PA🤗 on 10 Jan 2024
Dear Prashamsa, I'm happy to hear that you enjoyed your recent stay and found our accommodations to be cosy. Until then, stay safe.

2/10 Terrible

Lida

Stayed 1 night in Dec 2023
Response from PA🤗 on 29 Dec 2023
Dear Lida, I would appreciate if you could share with us your in details experience so that we could have to go through your experience at our email. The feedback will surely help us to improve on our service and for our future reference. Thank you!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With a 12 hour stopover, it was perfect to be able to have a shower, go to the toilet, have a sleep and just chill in our own private room instead of hanging around the airport. It made the stop very pleasant thankyou.
Stayed 1 night in Nov 2023
Response from PA🤗 on 23 Nov 2023
Dear Julie, your short and sweet comments of recommending us indeed, flutter us! I am content that you find your stay was a comfortable one and hope to get to welcome you back in the near future. Till then, have fun and a good day!

10/10 Excellent

Richard, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Oct 2023
Response from PA🤗 on 7 Nov 2023
Dear Richard, thanks so much for sharing your experience with us. We hope to see you again soon.

8/10 Good

Kiran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a layover for 11 hours and stayed for 6 hours for a sleep! Pleasantly surprised at facilities and room was quiet and we had a good rest before our next flight in the morning ! It’s nothing fancy, basic but I’d all you need for a sleep and shower with added little things like towels , toothbrush , shower cap safe and fridge !
Stayed 1 night in Sep 2023

8/10 Good

Timothy, Scarborough

Liked: Staff & service, property conditions & facilities
Very convenient for long layovers.
Stayed 1 night in Sep 2023

6/10 Okay

Michelle

Stayed 1 night in Aug 2023

8/10 Good

Baldev Singh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Booked hotel for my parents. They loved it. Staff was nice. apart from Breakfast thingy, I emailed hote 10x times minimum but automated emails, asking for flight details. No communication been made at all. Parents aren’t very good in speaking Malay/English. Absolute joke of communication.
Stayed 1 night in Aug 2023

2/10 Terrible

Moe Kyal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Sarah

Travelled with partner
Fine for an overnight stay.
Stayed 1 night in Jul 2023
Response from PA🤗 on 21 Jul 2023
Dear Sarah, I am glad to hear that you were satisfied with your experience. We look forward to welcoming you back to our hotel for your next visit. Hope to see you soon!

6/10 Okay

Michelle

Travelled with family
It was a ok stopover hotel. But staff were noisy and should have known guests were sleeping. Loud conversations..
Stayed 1 night in Jul 2023
Response from PA🤗 on 17 Jul 2023
Dear Michelle, thank you for your highlight. We take note as an avenue of improvement to provide better service to our guest. Thank you again for your time and rating.

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had an 11hr layover so this was the perfect place to get some rest before our long-haul flight. Easy to locate in the airport and check-in was very smooth.
Response from PA🤗 on 17 Jul 2023
Dear Megan, I'm happy to hear that you enjoyed your recent stay and found our accommodations to be cosy. Until then, stay safe.

10/10 Excellent

ZHUOMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Inside the airport transit terminal. Very convenient for resting between two connecting flights.
Stayed 1 night in Jun 2023
Response from PA🤗 on 3 Jul 2023
Dear ZHUOMIN, thank you for the great review! We can’t wait to have you back at

6/10 Okay

Amanda

Travelled with partner
Hotel, although not flash, had everything required for an overnight layover. Would recommend for this purpose just to get a decent nights sleep.
Stayed 1 night in May 2023
Response from Puti💖 on 16 May 2023
Dear Amanda, thank you so much for this great 3-star review. We really appreciate your transparency and it assists us as an avenue of improvement to provide you with 5-star experience for your next visit!

10/10 Excellent

Tariq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff were friendly and nice
Stayed 1 night in May 2023
Response from Puti💖 on 9 May 2023
Dear Tariq, I am glad that you find our staffs were good assistance throughout your stay. Hope to see you again with better experience.

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 1 night in May 2023
Response from Puti💖 on 9 May 2023
Dear Sonia, thank you for the great review! We can’t wait to have you back at our hotel.

10/10 Excellent

Nyi Nyi

Stayed 1 night in Apr 2023
Response from Puti💖 on 9 May 2023
Dear Nyi Nyi, thank you so much for taking the time to leave us a 5-star review.

10/10 Excellent

Jaymie

Stayed 1 night in Apr 2023
Response from Puti💖 on 5 May 2023
Dear Jaymie, the team here is thrilled to receive such great rating, thank you.

8/10 Good

johanna

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from Puti Amirah-Marketing 😄 on 27 Mar 2023
Dear Johanna, I am so grateful for your kind rating and you did feel comfort with our facilities and hospitality. Thanks for sharing your review with us and the community. See you again soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay between flights at KLIA
Stayed 1 night in Mar 2023
Response from Puti Amirah-Marketing 😄 on 27 Mar 2023
Dear Susan, thank you for leaving a perfect rating. It is a splendid feeling to receive positive feedback from our guest. Have a safe journey and till then, we hope to be at your service for your next visit.

10/10 Excellent

Maria

Stayed 1 night in Feb 2023
Response from Puti Amirah-Marketing 😄 on 23 Mar 2023
Dear Maria, glad that you love your recent stay and find us as a comfort accommodation. Till then, take care.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs
Stayed 1 night in Feb 2023
Response from Puti Amirah-Marketing 😄 on 17 Feb 2023
Dear William, I really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, hotel provided for our needs in transit.
Stayed 1 night in Jan 2023
Response from Puti Amirah-Marketing 😄 on 2 Feb 2023
Dear Paul, the team here at Sama-Sama Express KLIA is thrilled to receive such great rating, thank you.

8/10 Good

kin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hand wash soap is not being refilled otherwise good overall
Response from Puti Amirah-Marketing 😄 on 2 Feb 2023
Dear Kin, thank you for your highlights on our services. We take note as an avenue of improvement to provide better service to our guest. Thank you again for your time and rating.

10/10 Excellent

Margaret

Response from Puti Amirah-Marketing 😄 on 8 Mar 2023
Dear Margaret, I am so grateful for your review. Thanks for sharing your rating with us and the community.

10/10 Excellent

Manoj

Stayed 1 night in Dec 2022

4/10 Poor

Terence

Stayed 1 night in Dec 2022

10/10 Excellent

Shweta

Stayed 1 night in Dec 2022
Response from Puti Amirah-Marketing 😄 on 2 Feb 2023
Dear Shweta, I am happy to see that you had a 10-Star experience at Sama-Sama Express KLIA. Thanks for sharing.

4/10 Poor

Dominic

Stayed 1 night in Nov 2022
Response from Puti Amirah-Marketing 😄 on 2 Feb 2023
Dear Dominic, thank you so much for your positive rating for your recent visit to Sama-Sama Express KLIA.

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, basic, windowless room but it was clean and all I needed for a 9 hour lay-over in KL.
Stayed 1 night in Dec 2022
Response from Puti Amirah-Marketing 😄 on 2 Feb 2023
Dear Steven, I am glad to hear that you were satisfied with your experience. We look forward to welcoming you back to our hotel for your next visit. Hope to see you soon!

2/10 Terrible

Belinda

Stayed 1 night in Nov 2022

8/10 Good

ashutosh

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Chiat Ai

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect choice for any transit passenger
Stayed 1 night in Oct 2022
Response from Puti Amirah-Marketing on 3 Nov 2022
Dear Chiat Ai, thank you for providing us with your valuable rating. It means a lot to us as a motivational for our staffs to offer only the best services to our guests. Till then, take care and keep in touch with us via our social media.

10/10 Excellent

STUART R

Stayed 1 night in Oct 2022
Response from Puti Amirah-Marketing on 3 Nov 2022
Dear STUART R, we are so grateful for your kind rating and you did feel comfort with our food and venue vibe. Thanks for sharing your review with us and the community. See you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal airside hotel
perfect for a long stopover. Very decent rooms. Good value for money!
Stayed 1 night in Oct 2022
Response from Puti Amirah-Marketing on 18 Oct 2022
Dear Anonymous, we’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to our hotel for your next visit. Hope to see you soon!

10/10 Excellent

Sujith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels located very close to the departure gates, excellent staff and service
Stayed 1 night in Oct 2022
Response from Puti Amirah-Marketing on 17 Oct 2022
Dear Sujith, it is beyond words for us to express our appreciation to you for taking your time to recommend us to the other Expedia community. We look forward to welcoming you back again soon. Till then, take care.

6/10 Okay

Stephanie

Stayed 1 night in Oct 2022
Response from Puti Amirah-Marketing on 17 Oct 2022
Dear Stephanie, we are glad that you love your recent stay and find us as a comfort accommodation. Till then, take care.

10/10 Excellent

Peter

Stayed 1 night in Oct 2022

10/10 Excellent

Jong-Sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Camelia M S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No mess no fuss
This was my second time staying at Sama Sama Express KLIA. Service was prompt, my booking was accurate. When time is of the essence which it usually is in transit between flights, a no-nonsense check-in, a room, and a hot shower waiting for you is really what you need. The inclusive breakfast and snack upon arrival didn;t hurt either. Much appreciated.
Stayed 1 night in Oct 2022
Response from Puti Amirah-Marketing on 13 Oct 2022
Dear Camelia M S, we are glad that your last visit was your second time stay with us. We ae glad that you like the facilities and all. Thank you for staying with us, it is always our greatest pleasure to welcome you back anytime soon!

10/10 Excellent

Don, Stanwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The summer summer hotels located by the gate C5 which was extraordinarily good for a layover have a short direction for as it was 7 hours. Give us a chance to rest and a get a shower and break up a very long trip. Oder didn have a window it had curtains where the windows would have been, which give the room a very nice look and the air flow was great. Would do it again for sure!👍👍
Stayed 1 night in Sep 2022
Response from Puti Amirah-Marketing on 30 Sept 2022
Dear Don, thank you for taking a moment to share your experience and it means a lot to us. We are glad that you've enjoyed your stay. We look forward to welcoming you back again soon. Till then, take care.

10/10 Excellent

GIBIN

Stayed 1 night in Sep 2022
Response from Puti Amirah-Marketing on 30 Sept 2022
Dear GIBIN, we are so grateful for your kind rating and you did feel comfort with our hotel. Thanks for sharing your review with us and the community. See you again soon!

8/10 Good

Muhammad Rizuan

Stayed 1 night in Aug 2022
Response from Puti Amirah-Marketing on 30 Sept 2022
Dear Muhammad Rizuan, we value your time and effort to leave us with a great rating! Your action means a lot to us as we could keep track on our performance towards our guest. It is always our pleasure to welcome back our guest in a hope that we could give a better hospitality in the future. Have a good day!

10/10 Excellent

Paul, Kailua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2022
Response from Puti Amirah-Marketing on 13 Oct 2022
Dear Paul, thank you for leaving a perfect rating. It is a splendid feeling to receive positive feedback from our guest. Have a safe journey and till then, we hope to be at your service for your next visit.

10/10 Excellent

Khairunnisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the foods because it muslim friendly food. I don’t like because they don’t tell us KLIA has many construction works on progress.
Stayed 1 night in Aug 2022