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Reviews of Hotel Soleil

3 out of 5
Hotel Soleil
51-A Changkat Bukit Bintang, Kuala Lumpur

Reviews

5.8
Rating 10 - Excellent. 63 out of 834 reviews" "
Rating 8 - Good. 186 out of 834 reviews" "
Rating 6 - Okay. 274 out of 834 reviews" "
Rating 4 - Poor. 183 out of 834 reviews" "
Rating 2 - Terrible. 128 out of 834 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Room comfort
Reasonable price hotel & good location
Convenient location & eateries around.Lots of massage palours around the hotels. Don't let the touts bring you to their illegal place. Go for those big massage spa house. Food is everywhere. Packed area with traffic jam.
Stayed 1 night in Jun 2018

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and best located hotel
I only came to stay for 1 night but was really impressed with This hotel. My room was lovely, clean and spacious and very quiet which I wanted. Awesome location, I think the best location in Bukit Bintang, so close to Pub St and Jalan Alor.
Stayed 1 night in May 2018

6/10 Okay

Richard, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down hotel
Overall the hotel location and price is fine, but the hotel really need to gear up and make sure their rooms is upgraded or at least clean up and vacuum as the carpet smells and felt dirty.
Stayed 3 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not as how its advertised
Room was smelly. There were prostitution happening in the hotel. Pretty much an expensive 0 star hotel. The only good thing was the location.
Stayed 4 nights in May 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Soleil 11th to 13th of May 2018
Great location in KL
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Easy
The staff including security guards r so friendly. Always able to joke. Hwever...the rm was left to be determined. Bed comfy yes..but pillow cases were old n didnt look tht clean. Small side table beside the bed attached to the wall wasnt stable at all. Too little power sockets in the rm...there was a certain kind of smell when i 1st checked in n same smell returned when i turned on the a/c. The water flow in the taps n shower are too little and slow. The heating for the shower needs to be looked at. There needs to be a telephone in the rm so guests can call down to recept or houskeeping if they need something. N maintenance n checks need to be looked at to eradicate pests. Overall...if ur not too picky this hotel is good. I picked it anyway because of security and friendly staff
Stayed 1 night in May 2018

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location and nice personal

4/10 Poor

phil

Disliked: Cleanliness, staff & service, property conditions & facilities
Cheapest pool in town but tired hotel!!
Wrong size sheets on bet now towels until 5pm due to "laundry van accident" shabby conditions and trainee staff unable to make decisions.... lots of bites from 1 night stay.... hopefully only mosquitos... not recomended unless you want a pool on a budget.... great area for eating dinking and 'foot ' and other massages

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Hotel not recommended
Hotel is old.Escalator to the frondesk at the lobby not working.No service phone in the room.Lights are dim.Linens are old and worse is that there are many bed bugs crawling in the bed.Really disappointing although the location is good.
Stayed 2 nights in Mar 2018

8/10 Good

Faysal, Kajang, Malaysia

Liked: Cleanliness, staff & service, room comfort
Good location
Ideal for budget travellers. Condition of the room is decent considering the amount you will pay. Restaurants and commuters are nearby.
Stayed 1 night in Mar 2018
Response from Reservation on 3 Apr 2018
Thanks for your reviews.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Change new TV set,install wifi & telephone.
tv set suck & no wifi,telephone & safe box.
Response from Reservation on 4 Apr 2018
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel.

4/10 Poor

Mohamad Alihan

It's just an old hotel, broken escalator, no WiFi in room, old tube TV, no telephone in room (I couldn't call the house keeping to request for iron and board), not going to stay there anymore.
Stayed 2 nights in Mar 2018
Response from Reservation on 3 Apr 2018
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel.

8/10 Good

Verified traveller

Liked: Staff & service
Old mattress!
Stayed 1 night in Mar 2018
Response from Reservation on 4 Apr 2018
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel.

4/10 Poor

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Was recommended but don't stay unless it's for a desperate one night. Housekeeping staff asked for a tip BEFORE cleaning the room. Bed linen was old and threadbare..bugs on the floor and on the bed. However the pool was great but no towels available. Maybe the premiere rooms are better but only stay if on a budget.
Stayed 2 nights in Feb 2018
Response from Reservation on 3 Apr 2018
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2018
Response from Reservation on 11 Apr 2018
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel.

6/10 Okay

Steven

Disliked: Cleanliness
location is perfect for drink and food places
could do with an upgrade on the rooms but for the price I paid and the excellent location, it was a great deal
Stayed 2 nights in Jan 2018

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Itchy back for a few days so many showers.
On arriving at about 7pm only a couple infront of me took 20m to checkin. The hotel need to employ more staff. I booked a premium room, woke up on 1st morning and itching back looked in mirror red bite marks all over back and on arm =bed bugs. After shower went to reception and requested new room they said wait 2hours as 12pm. I took of t-shirt to show back to everyone in reception and said change my room now so they did and new room no bed bugs. I think the hotel try it on they put people in a room with bed bugs and hope you don't have an issue, instead they need to replace the matress or duvet with a new one, otherwise this will continue.
Stayed 3 nights in Jan 2018

2/10 Terrible

Chew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuan Puan means Mr. Mrs. in Malay language
Had a long wait for check-in. The booking shows Tuan Puan Chew which was different from my presented ID. The reception manned by foreign personnel, thus they were not aware that Tuan Puan means Mr. Mrs. in Malay language thus they delayed my check-in without clarifying with me on the difference. The hotel is old and the general maintenance of common areas is poor. The room desk was not cleaned with sticky substance and the toilet bins were not cleared.
Stayed 1 night in Jan 2018
Response from Reservation on 23 Jan 2018
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Great location but very run-down.
I don't remember the hotel ever being so run-down. There were tiny roaches in the bathroom. No phone in the room to contact housekeeping / reception. No shower cap. And I had booked a deluxe room. The mattress was sunken in the centre. But the breakfast was not too bad. The location is superb.
Stayed 1 night in Jan 2018
Response from Reservation on 23 Jan 2018
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel.

4/10 Poor

if you think below budget this is the hotel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not want to stay
The check in was slow and unprofessional. Room below average.
Stayed 1 night in Jan 2018
Response from Reservation on 23 Jan 2018
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel.

4/10 Poor

Geoff, London

Disliked: Staff & service, property conditions & facilities
Shoddy and shabby
This hotel is centrally located on Bukit Bintang, which is about the only good thing I can say about it, although their can be a lot of noise at night time as it's next to the nightclub area. To be fair, the reception staff were efficient and very helpful. We needed to change rooms and this was expedited efficiently. My problem lies with the service staff, who were very unhelpful and, in actual fact, obstructive. We needed extra towels because the shower curtain is too short to drop inside the bath, resulting in continually wet floors. We managed to 'win' a couple of extra towels when we changed rooms but the service staff would not let us keep them. When I insisted on doing so they actually came back with security! I was not happy. It's not the way to treat a paying customer. The hotel is now in poor condition and needs a top to bottom refurbishment. Loose tiles and fittings in the bathrooms; in need of a repaint; not enough sockets in the rooms. They should close each floor in turn and do the work required to bring it up to standard.
Stayed 6 nights in Dec 2017
Response from Reservation on 23 Jan 2018
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel.

6/10 Okay

Horng Yi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2017
Response from Reservation on 23 Jan 2018
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel, uncomfortable beds. Good location No WiFi for guest.
Stayed 2 nights in Nov 2017

6/10 Okay

Huggy, Australia

Disliked: Property conditions & facilities, room comfort
not a good place for staying
the room are really not clean and the room facilities are not good at all. as i have been told its renovated room but all the towel rack and cabin-ate were falling apart. only i can recommended good about the hotel is everything is close by. over all 4 out of 10
Stayed 5 nights in Oct 2017

2/10 Terrible

ANDREW KHOR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel
This is worst hotel we have stay,there is bed bug on the bed and bites my daughter whole hand and leg we even snap photo how the bug moving around the bed,we told the reception to change the room but they still give us the room with bed bug that is 12 th floor room
Stayed 2 nights in Nov 2017

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute dive and great location
Didn't think this hotel get any more run down.it has. no internet on our floor,ancient tvs fuzzy and green, no telephones so you have to go down to reception, Rooms dirty, mould around aircon outlet, bath tub had been repaired so many time it was dangerous and bounced, carpet outside bathroom always wet, even after 5 days.
Stayed 5 nights in Oct 2017

2/10 Terrible

sonja, melbourne

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel is very old anf rundowmn
Hotel is old rundown mould own windows cagrpey stained. Smelt Musty sheets and pillows smelt musty bed hard felt springs. Mouldy shower curtain. Tilescoming off bath. Very noisy outside. Only good thling was its location. Bookedl 3 nights checked out after first.
Stayed 3 nights in Oct 2017

4/10 Poor

ROBERT

just a large budget hotel
hotel very run down,,,housekeeping attendants very little english,,,Bangladesh guys the najib government have introduced a hotel tourist tax,,10myr per night,,,,,robbing the guests,,,,we already in their country spending to help the economy.. but sign of the times,,,stealing from the public with tax
Stayed 4 nights in Sep 2017

4/10 Poor

Ata ullah

Disliked: Cleanliness, property conditions & facilities, room comfort
Waste of money
Room was not clean. Booked with free Wi-Fi but not provided. Toilet and bath room condition also not good what I expected.
Stayed 1 night in Aug 2017

4/10 Poor

grace, phils

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel no wifi inside room
Check in too late..arrive early than check in time..no consideration..
Stayed 2 nights in Aug 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Room facility not proper to the booking.
Bed was a not upto our requirement. For couple two twin bed obviously not a good service.
Stayed 1 night in Aug 2017

2/10 Terrible

Nur Afizah

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

4/10 Poor

Faiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Overall is great.but no wifi
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utterly dirty, smelly... worst hotel ever...
Dirty...dirty... utterly dirty... bed sheets strained with blood and god knows what else... mouldy rooms... unbearable smell since you step in. No towels unless you make a big fuss and then you would get them about 3 hours later after repeatedly demanding them and finally not moving from reception. The biggest rip off I have ever faced on a holiday. The pictures on the website are not the reality. On our arrival we were asked for more money to get a decent room. After refusing and spending a night in a dingy room I managed to be moved to a supposed a better room (Deluxe or according to the staff an executive room)... phones do not work either... so everyone every time you need something you have to spend 10 minutes in a poorly working lift....hot like a sauna. The state of this hotel falls below any acceptable standard. What an appalling experience!! I've never seen so many people complaining at once with equal situations.. If that the way that tourism gets treated in Kuala Lumpur, well... I will never come back..
Stayed 4 nights in Jul 2017

6/10 Okay

RUSSELL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Substandard hotel
Getting more and more run down. This stay , tv all but down, three channels , two malay one CBN. No bath in this room. Window latch broken , so window stays in a not tightly closed position letting noise in. Couldn't use the in room safe. Everything so dated now and badly needs a large injection of money to bring up to a better standard. As usual breakfast is mediocre. Unfortunately my last stay here. Note, the ëxecutive simply offer WIFI ( which just about all hotels have in every room now) and a flat screen (same comments)
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2017

8/10 Good

RUSSELL

Liked: Cleanliness, staff & service, room comfort
Good position hotel.
Not much to say that hasn't been said. Air conditioning, hot water, bed, all good. Generally though, the hotel really really needs modernization before guests decide to go elsewhere.
Stayed 4 nights in Jul 2017

4/10 Poor

Zackary

Disliked: Cleanliness, property conditions & facilities, room comfort
Other Than Good Location, Skip It
The location is the only thing this aging property has going for it. The shower curtain was *covered* in black mold. When I asked the front desk to have it replaced, no one came for 48 hours. (I gave up and checked out early) One of the pillows had a bloodstain on it (really), and there were several long hairs on the pillow when I checked in. The walls had either mold or dirt on them in multiple places. The bathtub/shower was cracked, and had quite a bit of "give" to it. I was afraid I would break through the fiberglass anytime I stepped into the shower. I've stayed in run-down places all over the world. I've slept in guesthouses in 3rd world countries that were nicer than this. It's a shame, because 25 years ago this might have been a nice place. The location really is great, and just a few minute walk from some of the best street food in the city. The view I had from my room included a really nice view of the KL tower. The couple of times I interacted with the staff, they were friendly. However, that no one ever came to change out the moldy shower curtain is poor service. Apparently the property is under renovations, though it wasn't clear if they are working on the rooms. The day I gave up and left early, they cut all power to the building, so there was no WiFi, no air conditioning, and lights, and they planned this to be from 9am - 5pm. I would not stay here again.
Stayed 3 nights in Jul 2017

2/10 Terrible

adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay at this place
Very uncomfortable smells bed bugs shower did not work well had to keep telling them to clean the room I'll never stay at this place again
Stayed 6 nights in Jul 2017

10/10 Excellent

Hafizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel Soleil - Bit old, but GREAT value for money
Hotel Soleil is a bit run down, generally tired. It is getting a renovation. It is relatively clean and comfortable. The staff were very friendly and made lots of effort to give a good guest experience. It is great value for money. You cannot beat the location!!
Stayed 2 nights in Jun 2017

4/10 Poor

sree, sk

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good location poorly managed and neglected
1.Need better professionals 2.Neglected by the property owner Staff helpless 3.Lift, escalator,few floors etc under renovation 4.Depending on booking wifi,tv channels etc restricted 5.Most ideal location in entire KL for shopping ,fun and all social activities, clubs ,night clubs , musical area till 4 am
Stayed 4 nights in May 2017

2/10 Terrible

Ebraheem

Disliked: Cleanliness, property conditions & facilities, room comfort
I didn't make the check in beacuse of the bad smell of the hotel and the condition of the building

10/10 Excellent

Md. Fakrul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service received

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Convenient hotel. Close to everything.
The staff was kind and helpful. The room was good but could be improved. The hotel is in the center of the action an close to main transport services.

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendy & very helpful hotel staffs...
A good place for shoppers as it's within the shopping areas of Bukit Bintang, KL

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location and friendly staffs but dated rooms
Location was good. Staffs were polite and friendly. Rooms were dated, not clean and missing hair dryer. Kettle was not working too. There were strands of hair on bed sheets. TV only had one working channel, BBC News and it was a 21" CRT tv. No facial or hand tissue provided.

6/10 Okay

Tan, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel location is strategic.
The room was not as clean as in the photo. The room lighting was not bright and the facilities look old and not well maintain.

4/10 Poor

Margaret

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
very Dated still as Radius days
Hotel Soleil has not changed much since it was re branded from the Radius many years ago. If you have low expectations then you should be fine here. Its 5 mins walk to Bukit bintang so location good. The room was on 16th floor and was classed as a premier room it was old and dated but pretty big. Only one towel per guest provided, so no hand towels and NO bath/floor mat. Reception tried to be helpful. Room tv old and bad reception only found BBC world news in english. Breakfast i checked was only 15RM but was not worth it (im coeliac so no options) Bed linen ws good,after cleaning one day no new towels were left, I called the reception she was very casual eg she answered with just a Yes? and left me on hold i think to chase up towels but after a few mins i hung up. she did call bck to say towels on way. 30 mins later still no towels called again it seemed a bother that i called her again lol, then house keeping called to say can i wait another ten mins for the towels to be dry lol nearly an hour for towels. wifi worked fine in the room

10/10 Excellent

yusuf, penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best
best and easy