No 1, Jalan 13/1 Seksyen 13, PJ, Petaling Jaya, Selangor
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Best western best service, It keeps the first priority to keep guest safe and happy.
DeepakRajDhunga
Stayed 6 nights in Nov 2019
Response from Watie on 8 Jul 2020
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate us with your positive review. We glad that you are happy with your stay.
Once again, thank you for sharing and we look forward to welcoming you back in the near future.
Kind regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to provide feedback on your recent stay here with us.
We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.
On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Gd, easy check in and good carpark. Nice food around.
Tien Ching
Stayed 1 night in Feb 2020
Response from Watie on 13 Feb 2020
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya.
We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate us. We glad that you are happy with your stay.
Once again, thank you for sharing and we look forward to welcoming you back in the near future.
Kind regards,
Watie
6/10 Okay
Danie, Penang
Travelled with partner
1 Feb 2020
Liked: Cleanliness, amenities
Disliked: Staff & service
It was an okay stay, if you don’t want to head out, there are plenty of Grab Food options. The staff aren’t the friendliest I have encountered for a hotel.
Danie
Stayed 2 nights in Jan 2020
Response from Watie on 3 Feb 2020
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya. Please accept our sincere apologies for some areas that not up to your expectations.
We hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future.
Kind regards,
Watie
A repeated stay requested by traveller. Nothing more to add on.
Verified traveller
Stayed 1 night in Jan 2020
Response from Watie on 8 Jan 2020
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
4/10 Poor
Verified traveller
Travelled with family, Business traveller
7 Jan 2020
Liked: Cleanliness, staff & service
Disliked: Amenities
Had hot water button but very little hot water came out for shower. Says have room service until 10:30pm but when u call no answer at 7pm and then find out that it is closed.
Verified traveller
Stayed 2 nights in Jan 2020
Response from Watie on 8 Jan 2020
Warmest greeting from Best Western Petaling Jaya!
First and foremost, our sincere apologies for the unpleasant experience during your recent stay with us. We appreciate you taking the time to share your experience and are very sorry that the services rendered not up to your expectation.
For further investigation, we would appreciate you can contact us with your details of reservation and date of incident as we are unable to track it via Anonymous id.
Once again, our sincere apologies and looking forward to hearing from you soon.
Regards,
Watie
8/10 Good
Johorean, JOhor
Travelled with partner
2 Jan 2020
Liked: Cleanliness, staff & service
Fast Check in
Free Parking
Queen Bed is small
Room is clean
Free Wifi
Johorean
Stayed 2 nights in Dec 2019
Response from Watie on 8 Jan 2020
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Friendly hotel staff, room is clean. I chose his hotel because of proximity to my friend wedding venue, otherwise can chose hotel nearer to city centre or nearby public transport
LBteo
Stayed 2 nights in Oct 2019
Response from Watie on 15 Oct 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to provide feedback on your recent stay here with us.
We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.
On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya.
Best regards,
Watie
6/10 Okay
Yvette J.M.
9 Oct 2019
Disliked: Property conditions & facilities
Refurbishment needed
The bed was itchy throughout the night, couldn’t find bedbugs but was very weary.
Arriving at the hotel and actually finding the reception was a challenge. It seems deserted at night. That said the staff are very friendly and helpful! A little bit of a refurbishment would be good on the hotel side of things.
Yvette J.M.
Stayed 4 nights in Oct 2019
Response from Watie on 15 Oct 2019
Warmest greeting from Best Western Petaling Jaya!
Warmest greeting from Best Western Petaling Jaya!
We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback, we are able to continue to improve our services and facilities.
Nevertheless, we would like to extend our sincere apologies for the inconvenience that you have experienced. At the same time, we have taken immediate action from your comments.
Once again, our apologies for the inconvenience caused and we thank you for your support and patronage.
Looking forward to welcoming you back to Best Western Petaling Jaya.
Pro: breakfast was delicious. A lot of variety from typical nasi lemak>selection of pau/dimsum>cereals and coffee>breads>salad bar and noodle station. Staffs at restaurant were courteous and helpful. Staff at check out was ok.
Cons: the room & toilet is on the smaller size. Pool was nice but the water quite cold. Staff during check in was not so welcoming for a receptionist.
Verified traveller
Stayed 1 night in Oct 2019
Response from Watie on 8 Oct 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
6/10 Okay
Verified traveller
6 Oct 2019
Liked: Staff & service, amenities
Disliked: Cleanliness
Hotel should improve on their wifi system. Very inconvenient to be changing wifi every 48 hours
Verified traveller
Stayed 2 nights in Oct 2019
Response from Watie on 7 Oct 2019
Warmest greeting from Best Western Petaling Jaya!
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience.
Thank you for sharing and we hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya.
We appreciate your comment about your overall stay experience. Please accept our sincere apologies for the area that not up to your expectation.
We hope that despite your disappointment, the hotel will have the opportunity to welcome you back sometime in the near future.
Kind regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
8/10 Good
Verified traveller
1 Sept 2019
Verified traveller
Stayed 1 night in Aug 2019
Response from Watie on 10 Sept 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
8/10 Good
Peng Hong
25 Aug 2019
Liked: Cleanliness, staff & service, room comfort
Peng Hong
Stayed 3 nights in Aug 2019
Response from watie on 29 Aug 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Nearby to UMMC.
Nice building. Newish.
Hotel on 6th floor not ground floor. So request for taxi but must quickly go to 1st floor.
Wi-Fi good.
Lunch got special half price promotion.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Watie on 29 Aug 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya.
We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya.
We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Hotel is cleanliness, breakfast delicious also, hotel is in the middle of town area, overall is good, will consider to stay again
Verified traveller
Stayed 1 night in Jul 2019
Response from Watie on 14 Aug 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya.
We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
I chose this hotel because I was attending an event nearby. The hotel’s lobby is on the 6th floor. 1-5th floors are for meeting rooms. Above 7th is all hotel room. There’s gym n swimming pool on top floor.
There are restaurants on the ground floor and Jaya shopping mall across the street. But other than that, I don’t know if there’s anything to do in PJ area.
Room is quite nice and quiet. The confusing thing was they kept replacing towels even though I didn’t put my towel on the floor (in effort to reduce waste/water). The soap in the bathroom was replaced daily which I also thought unnecessary since I was staying for few days. But other than that, everything else was good.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Watie on 5 Aug 2019
Warmest greeting from Best Western Petaling Jaya!
We would like to thank you for taking the time to provide feedback on your stay here with us. We value your feedback about your overall stay experience.
Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
10/10 Excellent
Verified traveller
Travelled with partner
28 Jul 2019
Check in was very good. Staff excellent.
Verified traveller
Stayed 1 night in Jul 2019
Response from Watie on 29 Jul 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for the compliments about our hotel. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon.
Best regards,
Watie
The hotel staffs are friendly & helpful, room is clean & believe it's refurbished. I have no complainted on the facility. The room is without carpets which is suitable for sensitive nose. Except the carpets at lift, immediate sneeze after step into lifts.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Watie on 25 Jul 2019
Warmest greeting from Best Western Petaling Jaya!
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya.
We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
The staffs are very helpful. I am a breastfeed mum and need to express myself 5 times a day. They let me to use their freezer and support in all areas.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Watie on 15 Jul 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for the compliments about our team. Your positive encouragement would definitely spur our team onto greater heights. We greatly appreciate your support and look forward to your return hopefully sometime soon.
Best regards,
Watie
8/10 Good
Verified traveller
9 Jul 2019
Liked: Cleanliness, staff & service
Above average
Strategic location
Verified traveller
Stayed 2 nights in Jul 2019
Response from Watie on 10 Jul 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate us. We glad that you are happy with your stay.
Once again, thank you for sharing and we look forward to welcoming you back in the near future.
Kind regards,
Watie
8/10 Good
Verified traveller
8 Jul 2019
Verified traveller
Stayed 1 night in Jun 2019
Response from Watie on 10 Jul 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate us. We glad that you are happy with your stay.
Once again, thank you for sharing and we look forward to welcoming you back in the near future.
Kind regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate us. We glad that you are happy with your stay.
Once again, thank you for sharing and we look forward to welcoming you back in the near future.
Kind regards,
Watie
8/10 Good
Verified traveller
29 Jun 2019
Verified traveller
Stayed 1 night in Jun 2019
Response from Watie on 1 Jul 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate us regarding your recent stay at the Best Western Petaling Jaya.
We appreciate the review of your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
It's a clean and modern hotel. I am a very picky when it comes to bathroom, it's clean and modern. Very happy with stay!
Verified traveller
Stayed 1 night in Jun 2019
Response from Watie on 1 Jul 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya.
We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate us with your positive review. We glad that you are happy with your stay.
Once again, thank you for sharing and we look forward to welcoming you back in the near future.
Kind regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Food was really good, very friendly and polite staff and really nice roof top bar
Verified traveller
Stayed 1 night in May 2019
Response from Watie on 23 May 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to provide feedback on your recent stay here with us.
We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.
On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya.
Best regards,
Watie
10/10 Excellent
Verified traveller
10 May 2019
Verified traveller
Stayed 1 night in May 2019
Response from Watie on 12 May 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
10/10 Excellent
Verified traveller
4 May 2019
Verified traveller
Stayed 1 night in May 2019
Response from Watie on 6 May 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Its location. The hotel is just around the corner from Jaya 33 and Jaya large shopping complexes with a host of restuarants and coffee shops. Jaya has a cinema complex too. The parking was very easy and the hotel parking is free with a validated ticket.
The counter staff were friendly and efficient. I ordered room service which was very reasonably priced and pretty tasty. All in all a great location and a nice hotel
Verified traveller
Stayed 1 night in Apr 2019
Response from Watie on 29 Apr 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to provide feedback on your recent stay here with us.
We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.
On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya.
Best regards,
Watie
8/10 Good
Verified traveller
Business traveller
24 Apr 2019
Liked: Property conditions & facilities
Hotel G floor got few pub and restaurant.
Verified traveller
Stayed 1 night in Apr 2019
Response from Watie on 26 Apr 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
People that work there are very friendly, helpful and good hearted
Verified traveller
Stayed 6 nights in Apr 2019
Response from Watie on 23 Apr 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya.
We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya.
We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
it's close to the school that I was going to, has good breakfast buffet, very nice staff in the kitchen and restaurant
Verified traveller
Stayed 3 nights in Apr 2019
Response from Watie on 15 Apr 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to write a review regarding your recent stay at the Best Western Petaling Jaya.
We appreciate your positive comment about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie
Really friendly! The Rooftop is great place to relax after a long day. Nice presentation of menu foods. The front desk always happy and arranges "Grab" everywhere🌟🌟🌟🌟👍
William
Stayed 4 nights in Mar 2019
Response from Watie on 13 Mar 2019
Warmest greeting from Best Western Petaling Jaya!
Thank you for taking the time to rate your recent stay at the Best Western Petaling Jaya.
We appreciate your positive feedback about your overall stay experience. Thank you for sharing and we look forward to welcoming you back in the near future.
Best regards,
Watie