Very disappointing experience at this lodge.
- when we reached we were told by the staff that the booking was for 1 person. We were a couple and we were happy to pay the difference. We were told it’s R4,000. Later we checked online and it was R3,000. Next day when we were checking out we were asked to pay R6,000 for the additional person. When we asked how come the rates have changed we were told that this is the rate of the day.
- we booked family room with queen bed and 2 small beds. Since we were on honeymoon we were looking for a relaxed place. When we reached at the lodge we were told that they changed our room to a small queen size bed only. When we asked why we were told that it’s their discretion.
- food was strictly okay and the quantity felt like a school camp. Only one piece of fish was prepared per person and brown bread finished in breakfast.
- Derek, our ranger was nice but we felt the rest of the staff to be rude and unhelpful.
Overall, for the price of $1,100 for one night it was a very poor experience. We spent 2 nights at another lodge in the same area which was cheaper and much higher quality of service. Here we felt we were frauded