Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Imperial Hotel

Photo gallery

Featured image
Hypo-allergenic bedding, minibar, in-room safe, free WiFi
Hypo-allergenic bedding, minibar, in-room safe, free WiFi
Hypo-allergenic bedding, minibar, in-room safe, free WiFi
Flat-screen TV

Overview of Imperial Hotel

Imperial Hotel

3 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Spa
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationMain Market Square2 min walk
  • Popular LocationHoly Trinity Church6 min walk
  • Popular LocationWawel Castle11 min walk
  • AirportKrakow (KRK-John Paul II - Balice)17 min drive

Choose dates to view prices

About this area

Krakow

Located near the boardwalk, Imperial Hotel is in Krakow Old Town neighbourhood and is connected to the convention centre. Wawel Castle and Oskar Schindler Factory are cultural highlights, and some of the area's notable landmarks include Cloth Hall and Krakow Barbican. Looking to enjoy an event or a game while in town? See what's going on at Tauron Arena Kraków, or consider a night out at Cellar Under the Rams.
Popular Location

What's nearby

  • Main Market Square - 2 min walk
  • Jagiellonian University - 2 min walk
  • Cloth Hall - 3 min walk
  • Holy Trinity Church - 6 min walk
  • Wawel Castle - 11 min walk

Getting around

  • Krakow Lobzow Station - 6 min drive
  • Krakow (KRK-John Paul II - Balice) - 17 min drive

Restaurants

  • La Grande Mamma — 1 min walk
  • Boscaiola - 3 min walk
  • Wierzynek - 3 min drive
  • The Spaghetti - 3 min drive

About this property

Imperial Hotel

Pet-friendly hotel connected to the convention centre in Krakow with restaurant
A restaurant, a bar/lounge and a conference centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, spa services and concierge services are on-site. All 33 rooms feature thoughtful touches such as bathrobes and slippers, plus in-room free WiFi and flat-screen TVs with digital channels. Minibars, room service and free bottled water are among the other amenities available to guests.
Imperial Hotel offers 33 forms of accommodation with minibars and a safe. Flat-screen televisions come with digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Krakow hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages and sports massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: PLN 60.00 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Spa services

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Russian

Business services

  • Computer station
  • Conference centre

Spa

  • Massage - hot stone
  • Massage - sports

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in hallways
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Renovated entire property – September 2016
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Hypo-allergenic bedding
  • Portable fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • 3G smartphone data speed
  • In-room massage
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Smartphone
  • Smartphone free calls (limited)
  • Smartphone data usage (limited)

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 50 per pet, per night
1 per room
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for PLN 100.0 per day.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: PLN 60.00 per person (approximately)
  • Airport shuttle fee: PLN 100 per vehicle (one way)
  • Pet fee: PLN 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Imperial Hotel Krakow
Imperial Krakow
Imperial Hotel Hotel
Imperial Hotel Krakow
Imperial Hotel Hotel Krakow

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 265 out of 396 reviews
5 - Excellent 67%
Rating 4 - Good. 113 out of 396 reviews
4 - Good 29%
Rating 3 - Okay. 12 out of 396 reviews
3 - Okay 3%
Rating 2 - Poor. 5 out of 396 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 396 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

2/5 Poor

Liked: Cleanliness
Definitely not worth it's price point!
Whilst none of the basics were missed, it was only that. The linens and toiletries were cheap. The entrance is actually down the side where you go through an elevator that you'd find in a UK car park. The reception is also hidden away on the first floor so it's out of your way to go and ask for recommendations etc. Therefore feels a bit soulless. Paintwork also faded. Would have still felt aggrieved paying half the price I did.
Stayed 1 night in Sep 2020

4/5 Good

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020