Terrace/patio

Reviews of Hotel Gródek

5 out of 5
Hotel Gródek
Na Grodku 4, Kraków, Lesser Poland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 333 out of 481 reviews" "
Rating 8 - Good. 116 out of 481 reviews" "
Rating 6 - Okay. 25 out of 481 reviews" "
Rating 4 - Poor. 4 out of 481 reviews" "
Rating 2 - Terrible. 3 out of 481 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Grodek is on a quiet side street right in the Krakow Old Town. It has lots of charm, each room and the hallways are carefully decorated. We liked that we could easily walk to most things, and were close to the lively old town square but were able to retreat to a quiet street away from the crowds.
Stayed 3 nights in Dec 2023

8/10 Good

Monika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, tasty breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Nathanael

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Fantastic food, friendly staff, great atmosphere!
Stayed 4 nights in Nov 2023

10/10 Excellent

Dmitry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy hotel with a great atmosphere - highly recommend
Stayed 1 night in Nov 2023

6/10 Okay

Paul

The staff was full of good will, but perhaps just a little inexperienced. It was an average property; and certainly not a 5 star property. To be a 5 star establishment requires exceptional facilities and exordinary attention to detail. They provide a respectable 3 star experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Staff
Best Hotel we stayed at in Krakow, PL. Very friendly and helpful staff.
Stayed 1 night in Sep 2023

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for three nights. The only reason I am giving three stars is the beds were very uncomfortable. Typical of many other hotels in Europe, small and really just two twins pushed together.
Stayed 4 nights in Sep 2023

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Hotel
After being on the phone with hotels.com for over an hour trying to get them to book us a new place and the outsourced phone operator not being able to do it I went ahead and booked Hotel Grodek on my own in a bout 2 minutes online. Hotels.com was supposed to pay for it because we were given a different apartment at another location that was a scam. There was a lot of confusion. Hotels.com did not pay for the 2 rooms we did, so we now paid for two separate places on our own because of hotels.com error. This was not the fault of Hotel Grodek but we went from a place that was supposed to be a 3 bedroom apartment to 2 very small hotel rooms. I think up to 2 adults could have a lovely time staying here, but it's not great for a family stay. Supposedly they had one bigger room but they were not willing to give to us unless we could pay even more of a fee. After all we had been through that night we were not willing to do that. This was only for 2 nights and is a totally acceptable stay in Krakow. Note: The receptionists were kind and helpful and tried to understand the confusion with hotels.com that is now also expedia and is not a good service anymore, but it just wasn't working. The shower is awful. The shower head does not stay up at all, but otherwise, it is a nice hotel for a short stay.
Stayed 2 nights in Aug 2023
Response from Svitlana Lipchynska on 10 Sept 2023
We're sorry to hear about the challenges you faced with the booking process through Hotels.com and the change in accommodations. We appreciate your understanding that the issue was not the fault of Hotel Grodek. Your feedback regarding the shower has been noted, and we will work to address it. We hope you were still able to enjoy your stay in Krakow, and we thank you for your kind words about our receptionists. If you decide to return, please consider giving us another opportunity to provide you with a more comfortable experience! Kind regards

8/10 Good

Chay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a bit more basic than as advertised online but the location and service were great.
Stayed 3 nights in Aug 2023

6/10 Okay

Jayen, Monroe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Service was excellent. The reason for the low review was the air conditioning. We were there 3 days and it did not work!!! Despite multiple requests no one came to repair it. That is completely unacceptable for a five star property!!! With temperatures in the 90s this was not pleasant.
Response from Svitlana Lipchynska on 10 Sept 2023
We highly value feedback, and I am happy to hear that you enjoyed our service. We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. This is not the level of service we aim to provide, and we deeply regret the discomfort you faced. Your feedback is invaluable, and we will investigate the issue to ensure it does not happen again. We appreciate your patience and hope you will consider giving us another opportunity to exceed your expectations in the future.

2/10 Terrible

Liliya, Staten Island

Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

izabella

Stayed 3 nights in Jul 2023

8/10 Good

Iwona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would surely recommend this hotel to any Krakow visitor
Stayed 2 nights in Jun 2023

10/10 Excellent

Pietro

Liked: Cleanliness, staff & service, property conditions & facilities
This was great.
Stayed 2 nights in May 2023

10/10 Excellent

Janina S.

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to the main square provided many opportunities to explore the area around the hotel. All amenities were at hand the hotel has character and old world ambience. Loved it!
Stayed 3 nights in May 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and helpful staff - Ark/Arc (can't remember spelling of his name) was able to recommend a great restaurant and make us feel very comfortable & welcomed. Will definitely stay here again when in the area!
Stayed 1 night in May 2023
Response from Svitlana Lipchynska on 25 May 2023
Thank you for your review! It is so wonderful to hear that you were looked after so exceptionally by our staff, and I will ensure that your feedback is shared with them (and especially with Ark).We look forward to welcoming you back to the Grodek again very soon.Kind regards

8/10 Good

Caren

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. The front desk were so kind and helpful. Comfortable bed and room. Great breakfast. Perfect location
Stayed 1 night in May 2023
Response from Svitlana Lipchynska on 25 May 2023
Thank your for your kind words! We are very happy to hear that you enjoyed your stay in our hotel! We would be more than happy to have you with us soon again! Kind regards

8/10 Good

Caren

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice boutique hotel in a perfect location. The staff are kind and helpful. Breakfast is great. Definitely recommend
Stayed 3 nights in May 2023

10/10 Excellent

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is brilliant, with very friendly and super helpful staff. The rooms are spacious and comfortable. The location of the hotel ensures for a quiet stay , but is perfectly situated to walk in and around the Old Town. I can highly recommend this hotel to anyone wanting to stay in Kraków.
Stayed 3 nights in May 2023
Response from Svitlana Lipchynska on 25 May 2023
Thank you for taking the time to provide such a splendid review following your recent stay at The Grodek Hotel. We always value feedback, and I am thrilled you enjoyed our location and staff. It is our primary aim to deliver the very best of experiences to our guests, and always reassuring to hear we have got this correct. Kind regards,

6/10 Okay

Kajetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Piero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , wonderful staff
Stayed 4 nights in Dec 2022

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2022

10/10 Excellent

Dariusz

Stayed 1 night in Nov 2022

10/10 Excellent

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent, the only trouble is the parking, which is 400 m away. Although I knew it is difficult to park in the Old Town, but seeing the information about the on-site parking I thought it would be closer...
Stayed 1 night in Oct 2022

10/10 Excellent

KIYOKAZU

Stayed 2 nights in Oct 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go back there again. Sweet cosy room. Excellent breakfast. Staff very friendly and efficient. Only two very small things: art pics on wall are pretty violent and some outside shine kept going o and off. I’m a light sleeper so maybe wouldn’t bog the next person. Pro’s far outweigh this.
Stayed 11 nights in Oct 2022

10/10 Excellent

Carol

Travelled with family
Liked: Staff & service
Great location, lovely room and wonderful staff
Stayed 2 nights in Sep 2022

10/10 Excellent

Dalibor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and pleasant staff
Stayed 1 night in Aug 2022

8/10 Good

Robert

Stayed 3 nights in Aug 2022

10/10 Excellent

PAUL, Epsom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe double room we had was very spacious, clean, comfortable and had that boutique feel. Breakfast was also plentiful and well laid out. As for location, a 3 min walk is all it took to be in the center of the old town.
Stayed 4 nights in Jul 2022

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Grodek was amazing
The Grodek was a beautiful and well maintained property in an excellent location! Available breakfast was quite expansive and tasty. The entire staff was friendly and professional.
Stayed 1 night in Jun 2022

6/10 Okay

John

It was not a 5 star hotel. Staff was friendly and helpful. The restaurant was close
Stayed 4 nights in Jun 2022

8/10 Good

Stefan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get the room I expected. First night was in a room facing the street and was woken up by garbage trucks. Changed rooms and was quiet. Breakfast not worth the cost at all.
Stayed 5 nights in May 2022

10/10 Excellent

GEORGIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Excellent location on the edge of the old town, and next to the park but on a quiet street! Cozy, clean and set in a historic building. Breakfast was tasty and the staff was friendly and very helpful! I would stay again when visiting Krakow.
Stayed 3 nights in Apr 2022

10/10 Excellent

Andriy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Mariangela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, cozy hotel in very heart of the center of Krakow, a few steps away from the main square. Staff was helpful and kind, we hope to be back soon! Thank you!
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long Weekend in Krakow
A great long weekend in Krakow. Hotel Grodek ideally placed for the main square and other areas of interest. Definately recommend.
Stayed 4 nights in Dec 2021

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect base for exploring Krakow. The hotel arranged airport pick up and also gave excellent recommendations for local restaurants and bars.
Stayed 3 nights in Dec 2021

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was a small boutique hotel located 3 blocks from the Main Market Square on a quiet cul-de-sac. Great Breakfast Buffet. Staff were attentive, very helpful, but not intrusive. The only negative thing that I can think of is that there were no English-speaking TV channels.
Stayed 7 nights in Nov 2021

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in old town krakow Could not have been better
Stayed 2 nights in Oct 2021

10/10 Excellent

Fiona&Sandy, Perth, Scotland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was homely, clean and uniquely different. Lovely staff who couldn't do enough for you. Excellent continental breakfast. Only drawback being the hotel was renovating dining area but they compensated this ny offering a good discount on room service for meals. Would not hesitate to go back or happily recommend to friends.
Stayed 3 nights in Feb 2020

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous surroundings and service.
This is one of the best, if not the best, hotels in which we have stayed. Nothing is too much trouble for the staff, there was a brilliant breakfast buffet, the room was small but elegantly furnished and the bed was extremely comfortable. The hotel is situated on the edge of the old town but very, very quiet.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the short walk to the old square from our peaceful hotel. Little traffic noise heard as on quiet side street. Staff extremely pleasant and helpful. Two excellent restaurants around the corner; Moo Moo (wonderful steak-must book) and Kogel Mogel (best apple cake and cinnamon ice cream!). Only slight negative was building work to the dining room which didn’t impact on our stay and was not noisy but the room was a little dark as conservatory area closed off. Breakfast was continental and good. Also no view to speak of from our deluxe room (307), just a wall of near building and building work of next door. Otherwise I would have given it 5/5.
Stayed 4 nights in Feb 2020

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Jeannette

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, small, friendly, wonderful staff, comfortable, warm, great restaurant and bar.
Stayed 3 nights in Dec 2019