2 outdoor pools, pool umbrellas, pool loungers

Reviews of Railay Bay Resort and Spa

4 out of 5
Railay Bay Resort and Spa
145 Moo2 Tambol Aonang, Amphur Muang, Krabi, Krabi

Reviews

8.0

Very good

Rating 10 - Excellent. 349 out of 1004 reviews" "
Rating 8 - Good. 386 out of 1004 reviews" "
Rating 6 - Okay. 163 out of 1004 reviews" "
Rating 4 - Poor. 70 out of 1004 reviews" "
Rating 2 - Terrible. 36 out of 1004 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, charming little town.
Stayed 2 nights in Feb 2024

6/10 Okay

Riddick

Stayed 3 nights in Jan 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with an excellent breakfast buffet! Amazing views and great staff!
Stayed 3 nights in Feb 2024

8/10 Good

Jagjit

Stayed 3 nights in Feb 2024

10/10 Excellent

Mayumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great place- there are not enough chairs by the pool and ocean so that was a hustle. But everything was great!
Stayed 2 nights in Dec 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing surroundings, good hotel
The first impression was not great, as I asked for directions on how to get to the hotel and they just answered with their own overpriced transport service, which qas more than double what it costs to get a taxi from the airport + boat. The rooms were big but just ok for the price. The star of the hotel is the pool and the facilities by the beach, which we enjoyed a lot. Receptionists were super friendly. Railay itself was just incredible and I can’t recommend it enough
Stayed 2 nights in Dec 2023

10/10 Excellent

Alfonso

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Very clean and everyone was very friendly.
Stayed 4 nights in Nov 2023

4/10 Poor

Joey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated and old - definitely not worthy of a 4 star hotel rating. Rooms average, food average, not worth the price point paid when the hotel next door of equal standard was over half the price - felt very ripped off. I wouldn’t recommend this hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank the whole establishment for making my vacation amazing and wonderful. Mahsi Cho!
Stayed 3 nights in Nov 2023

10/10 Excellent

Leama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

ERIKA

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Great location! They welcomed guests with a drink and wet towel that I found very nice.. it’s close to east and west so I think location was convenient… checkout was at 1130 and they called me at 1129 which I found a bit rude but they allowed me to use the pool after my check out which I found very convenient! I will definitely come back
Stayed 1 night in Oct 2023

10/10 Excellent

Kylie

Stayed 2 nights in Oct 2023

10/10 Excellent

Shawna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property’s location was remarkable and couldn’t be beat! But the Villa’s were cool but could use a bit of updating. The breakfast could be better. It wasn’t a deal breaker but just some things I noticed when traveling around the country and in comparison to other places that I stayed.
Stayed 4 nights in Sep 2023

8/10 Good

Charne

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and great rooms. Amazing view from this resort. Good breakfast, loved the coffee shop on the property!
Stayed 2 nights in Sep 2023

8/10 Good

Danilo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a beautiful view from the restaurant
Stayed 4 nights in Sep 2023

10/10 Excellent

Franco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff in a peaceful surrounding. Slightly upmarket price wise but overall a great place surrounded by nature. Checkout staff not totally friendly and trying to make you pay for services you didn't use. Twice I was asked to pay for beverage we didn't consume.
Stayed 7 nights in Sep 2023

10/10 Excellent

steven k

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 2 nights in Sep 2023

10/10 Excellent

Trevor

Stayed 3 nights in Jul 2023

2/10 Terrible

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No English, no signs, bad hotel policies
Stayed 2 nights in Jul 2023

6/10 Okay

Jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location to the beach is great. The restaurant breakfast is horrible. Especially with no vegan options except salad (lettuce, tomato) and watermelon. Bathrooms need updating…our shower smelled like poo for days and had to be fixed. The bed made huge creaking sounds everytime you got on and off. The spa in front of our room looked undesirable. The monkeys attacked my daughter when walking by. Front staff was nice. Centara grand we stayed at next was a dream.
Stayed 2 nights in Jul 2023

10/10 Excellent

brad, Miami Beach

Great service and location. The villa is great price and spacious
Stayed 2 nights in May 2023

10/10 Excellent

todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beutiful beach and nice pool. Monkeys hanging around the hotel were very cool. My only complaint is that the long tail boats coming into and out of the bay all day were very noisy. Overall, though I would definity go back.
Stayed 2 nights in Mar 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Beautiful location with super friendly, helpful and attentive staff! The welcome drink on arrival was perfectly refreshing, the buffet choice was extensive and had a fair bit of variety. Would definitely recommend the resort and would stay again!
Stayed 4 nights in Mar 2023

8/10 Good

ofra

Stayed 5 nights in Mar 2023

8/10 Good

Ashley, Kanata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and very friendly/helpful staff!
Stayed 2 nights in Mar 2023

10/10 Excellent

Philippe, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Venue is amazing, with beach and cliffs
Stayed 4 nights in Mar 2023

10/10 Excellent

Charles

Stayed 3 nights in Feb 2023

10/10 Excellent

Adam

Stayed 2 nights in Jun 2022

10/10 Excellent

KD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was a bit dated but clean and neat overall, staff was amazing and helpful
Stayed 3 nights in Jun 2022

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money stay
Nice place. One area which can be improved is to reduce the flies in the breakfast area
Stayed 4 nights in Jun 2022

10/10 Excellent

Rishin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

4/10 Poor

Paul

Stayed 3 nights in May 2022

4/10 Poor

Brian

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The rooms and property were good but food options and service not good. 1 key that runs electricity so you have to return to hot room when you go out. I prefer not to put used toilet paper in a basket. UnSANTINARY. Food sucks and service is same
Stayed 3 nights in May 2022

8/10 Good

Russel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to do but enjoy the scenery.
Stayed 5 nights in May 2022

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Railay beach itself is gorgeous and this hotel has beautiful grounds, stunning grounds. We stayed in a private pool Villa and it was the best decision. The room was clean, spacious, and modern. The pool for the hotel is one of the few on the beach, it’s also stunning. To get to the hotel you will need to transfer to Ao nammao pier and take a longtail boat to Railay East floating pier. From there it’s a short walk to where a hotel golf cart can pick you up.
Stayed 2 nights in May 2022

10/10 Excellent

Maddie

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
Nothing special, don't expect much
No hot water in both rooms of us and our friends, repair man could not solve it. The staff is very slow and not supporting when something was requested (extra towels were not allowed as we were "only two in the room, so can have only 2 towels". Nothing much to do around in the evening, only one street with few shops bars and restaurants.
Stayed 4 nights in Mar 2022

2/10 Terrible

Amos

Stayed 1 night in Mar 2022

10/10 Excellent

CORY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay in our own private villa with outdoor shower and jacuzzi tub. Charming large room. Monkey show was amazing. Beautiful pool area and restaurant for breakfast. Best hotel on railay beach west
Stayed 3 nights in Feb 2022

10/10 Excellent

Poppy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and staff were all friendly and courteous.
Stayed 6 nights in Feb 2022

10/10 Excellent

Methinee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and reasonable price
Stayed 3 nights in Feb 2022

10/10 Excellent

Brian

Travelled with group
Liked: Property conditions & facilities
DEFINITELY REGRESSED FROM 2 YEARS AGO
Stayed 2 nights in Feb 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Return to Railay
Beautiful location particularly in less crowded sandbox circumstances. All hotels have clearly struggled and some of this shows. Breakfast less extensive than previous visits but egg station still very good. Jacuzzi in villa is in need of maintenance. Not all jets work and filler too slow needed to use outside shower to fill! Most staff helpful and well organized transfers from Ao Nam Mao. Hotel has a beachfront pool but it was used by non residents as security was inadequate to identify hotel guests. Grounds generally well kept but area around East entrance really quite shabby and contrast to West end of resort. Overall very good value as rates are significantly lower than previous visits.
Stayed 9 nights in Jan 2022

8/10 Good

KOSUKE, Chiang Mai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very nice hotel at Railay Beach and beautiful.
Stayed 4 nights in Jan 2022

10/10 Excellent

Danil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Отличный отель в очень живописном виде. Очень хорошая уборка номеров. В номере всегда было чисто.
Stayed 5 nights in Jan 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2021

6/10 Okay

Neil, Pfluggerville

Liked: Cleanliness, staff & service
Room was a long way from the beach, lobby, and breakfast. Shower in one room would either be too hot or too cold, with no control between the too. In the other room constantly cold - maintenance tried fix but it only lasted 5 minutes.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Beautiful but slightly run down hotel in West Railay. Skeleton crew currently because of covid, so some trash around the property, no spa or bar, and the hotel restaurant/room service is open from 8 to 5. Most people staying had given up on the hotel food and gone to the nearby Walking Street" for the many open takeaway or sit-down restaurants. Be careful about eating outside, you may be attacked by monkeys. Two pools were open and beautifully maintained. The Railay Bay beach was beautiful and quiet, with a paddleboard/kayak rental shop next door. Short walk to boats on the other side in East Railay. Housekeeping staff was sometimes aggressive about kicking you out to make up the room. Not much to do in Krabi but overall enjoyed a quiet week on the beach
Stayed 7 nights in Jun 2021