Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Palm Paradise Resort

3.5 out of 5
Palm Paradise Resort
165 Moo 3, Aonang, Muang, Krabi, Krabi

Reviews

6.8
Rating 10 - Excellent. 9 out of 53 reviews" "
Rating 8 - Good. 21 out of 53 reviews" "
Rating 6 - Okay. 9 out of 53 reviews" "
Rating 4 - Poor. 11 out of 53 reviews" "
Rating 2 - Terrible. 3 out of 53 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time, the staff was so friendly and very helpful, rooms very clean and very comfortable
Stayed 5 nights in Feb 2020

8/10 Good

Mariya

Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and the room was nice and spacious
Stayed 6 nights in Sep 2019
Response from Supattra Phiwdee (Su) on 1 Nov 2019
Thank you very much for your visit and for sharing your experience here on Goibibo. I am very glad to hear that you and your family enjoyed your stay with us. I will certainly also share your positive comments with the team who made the difference in your stay. All of us here look forward to welcoming you back to our resort in near future.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice all round
We had a lovely stay at this hotel, staff were very friendly all throughout, hotel is very clean and pool area is lovely, we stayed in one of the hut rooms they have and it was beautiful. We hired a moped from reception for 250 baht a day and made it a lot easier to get around. But even if not the main beach front and restaurants are a nice 20 minute walk. Very good hotel for price and location and friendliness, I would highly reccommend staying here.
Stayed 5 nights in Mar 2019

4/10 Poor

Fabio

Disorganised hotel staff. Very old hotel. There is NO shuttle to the beach and prices for taxi, tours, dinner, etc. if organizes by hotel staff will depend on who you talk to! Very unreliable and disappointing!
Stayed 5 nights in Dec 2018
Response from Supattra Phiwdee Sale&Reservation on 31 Jan 2019
Thank you very much for sharing your experience on Expedia. All your comments are essential in enhancing our service and your valued feedback will be shared with the team for further improvement. It would be a pleasure to welcoming you back and I would very much look forward to meet you in person.

4/10 Poor

Sophie

Disliked: Cleanliness, staff & service, room comfort
Wouldn’t come back again
The bathroom was disgusting. Very very dirty and lots of grime build up everywhere. The bed was very uncomfortable and the food was poor. Wouldn’t recommend staying here. The only positive thing was the pool was a good size even though it wasn’t deep so you couldn’t actually swim. Way over priced for what they offer and 6 amenities were not available when we were there.
Stayed 5 nights in Jul 2018

4/10 Poor

yunior , Guam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best hotel or experience
Waited 30 minutes before I was able to get attended on check in night. Staff were not very responsive or friendly. Room was dirty and full of ants. i won't recommend this hotel to anybody.
Stayed 5 nights in Jan 2018

8/10 Good

Chris

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good stay, budget but nice!
Nice stay, if only the condition of the rooms were of a better state. The villas look great from the outside but inside poor decorating and sloppy work. Big gaps in the doors lead to lots of bugs getting in. the staff very helpful in moving us and generally very nice. Great service to the beach by their shuttle bus too. Would stay again, but if they invested a bit more in the upkeep I'm sure people would pay a bit more per night!
Stayed 4 nights in Aug 2017

8/10 Good

Nurqistina

Liked: Staff & service, property conditions & facilities, room comfort
A great place to stay.
The customer service team is so friendly. Great place with green nature. Really love it.
Stayed 3 nights in Jul 2017

2/10 Terrible

bjorn grijse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

6/10 Okay

Aravind, Bangalore

Value for Money
decent place to stay but has to improve with respect to hospitality of guests. I felt the staffs were little inexperienced. we get a feeling that we are staying in a hill station with pleasant nature surrounding us. They will have to improve services at the night. Best value for Money.

6/10 Okay

Simon, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Big room with garden view
Nice resort with garden view, big pool ,the bungalow we stay is very big with glass door ,big window made the room look bight, love the private balcony ,during our stay the electricity stop 2 time so we need to open the window to get fresh air,mosquito fly in .the resort is far from the main road but it provide transport every 2 hours.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good room and View. I have book 2 rooms but one room the electric water warm is not work.

8/10 Good

WARAPORN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not recommended
Far from everything, no privacy, leaking equipment ... Staff was not helpful and cynical at times.

6/10 Okay

Marion, Christchurch

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not what I had expected
The hotel was further from the beach than expected, the staff was not very welcoming, barely telling us anything about the hotel, we suspect we were sharing our pavilion with mice as we could hear them running and squeaking in the ceiling above us. And the hotel next door had muslim prayers regularly that would wake us up at 5:00 am every day. And the wifi only works in the restaurant you don't get it in rooms. (Not in ours anyway)

8/10 Good

Ed, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Was being upgraded for the rooms, the Palm villa is very cosy, staff are helpful, the location is a being far from the beach, but there is a free shuttle form the hotel, but timing is not so frequent. Maybe due to the fact that is low season, less hotel guess. Thus breakfast not a lot of stuff although is buffet.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Nice but need maintance for its facilities
Disappointing when arrive at the resort, hotel staffs not able to speak or understand English only the manager can communicate in English, the villa was very stuffy and look old. The bathtub look yellowish and no cupboard in the toilet to keep things and there is a mouldy smell due to the heat in the room. If you don't like stuffy room then not recommend to stay in their villa. I have to upgrade to the resort room. The resort room look better but the aircon is very noisy especially in the night. The TV channels also limited no HBO or other major channel only Thai program which is boring . If you like quiet & tranquil then this might suit you. Need to walk 10 to 15 mins out to Aonang beach. The breakfast buffet is also disappointing as there no buffet only two choice of breakfast set for us to choose.

8/10 Good

Ravi, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice resort close to beach
We stayed in villa at palm paradise resort. It was very nice, clean and comfortable. Staff at reception are not proficient in english so it was highly difficult to make conversation with them. One of the staff behavior at reception was so rude and doesn't know how to deal with customers. The hotel is about 10-15 minutes distance on foot to Ao Nang Beach. There were a lot of tours and travelers to book island tours i.e. Phi Phi island and 4 islands (poda, chicken, tup and phrang Nang) while walking on the way to beach. The local attractions are Hot Spring water falls, Emerald pool, Elephant trekking and tiger cave temple. The travelers name "LET's Go" offers island and local tours at good price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel close to beach
We stayed here for two nights and had the best time. The hotel offers shuttle service downtown but we walked everyday. The room was clean and felt very secure. The pool was very clean and the buffet breakfast was amazing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Anna, USA

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not choose it again
I found this stay very disappointing. The mold problem in the bathroom was really disgusting. I get that it is a hot, wet climate, but it is as though they designed the bathroom to fail. you can't keep the bathroom door open for airflow nor is there a fan in there. There were three ceiling lightbulbs that were burnt out all three days I was there. I guess housekeeping doesn't check basic stuff like that. Also, the wifi in the room never worked, which was one of the major factors in me choosing this property. When I called I ask about it, I was told it had been broken for a while "sorry." At check out no one asked if I enjoyed my stay. The door locking mechanism on my room was also one of the most bizarre I'd ever seen. I had to ask twice for help with it. I've worked in the hotel industry for years so I am not ditzy about these things. Positives: the pool area was quite nice. Air conditioner worked well. It's about a 5+ minute walk to downtown and I liked that it wasn't right in the midst of all the noise.

10/10 Excellent

Shubham, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with good staffs.
I checked in to this hotel on December 3rd and checked out on December 6th. The hotel was very good. It's a large property with many villas. Overall good. Only problem is, the locality is very peaceful which may be good for peace lovers and 2.5 approximate kilometers away from Ao Nang Beach. So in case one wants to go to the market in the evening, the person has to walk around 500 meters to a different hotel to get a tuktuk for the market or the beach. Can't get any transport from the hotel. Breakfast was excellent though. Swimming pool was looking very nice but the water created trouble in my eyes as it has very high amount of chlorine.

2/10 Terrible

tommy, sweden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad
Low standard. Personel do not speak or understand english

10/10 Excellent

V N, montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Hotel
The Palm Paradise was great. I enjoyed the free shuttle to take you to the main street but the location was very calm and away from the noise of town.

8/10 Good

Kr, Singapore

Liked: Staff & service
Spacious n private
Location is quite far from the Main Street. But if u ride or drive, can drive all the way to resort room which is very convenient. Overall good if its for short stay. Nice swimming pool.

10/10 Excellent

MA, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great bed, good location.
We stayed there 13 nights and I loved it. The staff are very friendly, the bed is amazing and the pool are is very nice. Very well located too. I definitely recommend. If there was natural fresh juice for breakfast instead of from powder, it would have been perfect. Great value for money.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
自然に囲まれてるホテルなので、一日中とても静かで良かったです。
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stark Renovierungsbedürftig und ab vom Schuss
Das Hotel liegt in einer übel riechenden Straße ohne Geschäfte o.ä. In der Nachbarschaft. Dir Bungalows sind renovuerubgsbedürftig und das Englisch des Personals ist schlecht. Wir sind trotz voller Bezahlung vorzeitig abgereist.
Stayed 4 nights in Feb 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Henkilökunta puhui erittäin huonoa englantia ja kommunikointi oli siitä syystä hankalaa. hotelli jo aika ränsistynyt ja parhaat päivänsä nähnyt. Huone oli ihan siisti.
Stayed 3 nights in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sporco e mal gestito
il problema non è stato che ci hanno assegnato una camera invece di una villetta per la prima notte. Il problema grosso è che si tratta di una struttura veramente sporca in tutte le sue parti, sia nelle camere che negli ambienti comuni come la piscina etc... gli appartamenti sono mal funzionanti, hanno tutti qualche problema. per esempio la nostra villetta aveva il wc rotto, lo scarico non funzionava quindi non entro in particolari. Inoltre lo staff è disorganizzato e alle prime armi. peccato perché dalle foto sembrava molto carino
Stayed 11 nights in Dec 2017

8/10 Good

Arinchavit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
สะดวก สบาย
พนักงานดูแลดี ไม่วุ่นวาย

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bilder sind nicht alles!
Ich bin seit 2 Wochen mit meiner Frau und meiner Tochter (21) unterwegs durch Thailand, sind immer nur 2-3 Tage an einem Ort, d.h. wir haben schon einige Hotels gesehen. Das war mit Abstand das schlechteste. Bei der Ankunft sagte man uns und auch im Laufe des Aufenthalts anderen, sie haben ein Problem mit der Wasserversorgung und würden uns kostenlos upgraden, d.h. in ein nahegelegenenes Schwesterhotel umsiedeln. O.k., haben wir gemacht, dort angekommen, bekamen wir ein Zimmer, welches gross, dreckig, verwohnt und mit miesem Ausblick war. Wir haben alles stehen gelassen, sind zurück zum ersten Hotel. Habe mir dort Luft gemacht (meckern auf englisch ist gar nicht so leicht!) :) Habe aber letztlich meine gebuchte Palm-Villa am Pool bekommen, sie haben mein Gepäck wieder zurückgeholt, alles gut. Trotzdem sind sie nicht zu empfehlen, man muss mehrmals etwas sagen, eh sie sich bewegen, haben keine Lust zum Arbeiten. Frühstück ging, Hotel angewöhnt, Überfall liegt Dreck\Muell herum.

4/10 Poor

Rickard

Liked: Cleanliness, room comfort
Disliked: Staff & service
Osmidig incheckning, otrevlig och oftast ingen personal att uppbringa. Fina rum och hotellområde, dock lite avsides och slitet/nedgånget.

2/10 Terrible

Ehepaar, Wien

Disliked: Cleanliness, staff & service, property conditions & facilities
Wir können dieses Hotel nicht weiterempfehlen!
Wir hatten eine Palm Garden Twin Villa gebucht, welche wir auch bekamen. Als wir hinein gebracht wurden mussten wir erstmal tief durchatmen....die Wände waren richtig schmuddelig und es roch stark nach Schimmel. Als wir uns genauer umsahen wussten wir auch warum: Im Badezimmer war die Decke völlig verschimmelt und rund um die Klimaanlage war ebenfalls Schimmel zu sehen. Und die Vorhängen Schimmelten auch. Wir gingen dann zur Rezeption und erklärten dass wir einen Bungalow ohne Schimmel möchten. Es wurde uns gesagt dass erst in 2 Tagen ein anderer Bungalow frei wird und wir bis dahin im Gebäude wohnen können. Wir konnten uns eines von 3 Zimmern aussuchen. Wir betonten nochmals dass wir dann in den Bungalow umziehen wollen. Leider wurden wir darauf nicht mehr angesprochen und wir entschieden uns nicht nochmal mit den Angstellten die sehr schlecht bis garkein Englisch verstehen zu diskutieren um einen Bungalow zu bekommen. Außerdem konnten wir in den folgenden Tagen beobachten wie Arbeiter mit Farbkübeln in die Bungalows marschieren....nein danke. Zwei der Gründe warum wir uns für dieses Hotel entschieden haben war neben den schön aussehenden Bungalows das Fitnessstudio und der inkludierte Shuttleservice des Hotels. Man sagte uns dann: "Shuttle is broken" und Fitness ebenfalls "broken". Natürlich verwies man uns gleich an ein Kostenpflichtiges Studio (300 bht pro Tag) und Moped (250 bth pro Tag) Auch das Warmwasser war 3 mal "broken".

8/10 Good

Joonas

Liked: Cleanliness, staff & service, room comfort
Good stay
High season was just ending and there was only a couple other guests in the hotel so we had pkenty of space in pool area. Also the gym was ok in the hotel.

8/10 Good

Karine, Paimpol

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hôtel accueillant, personnel agréable, serviable
Séjour très agréable, la situation géographique de l'hôtel légèrement en retrait de l'axe du front de mer permet de profiter du calme. Un scooter permet alors de se déplacer très facilement (réservable auprès de l'hôtel pour un coût très modique). Les hôtesses de la réception sont extrêmement gentilles et font tout ce qui est en leur pouvoir, pour vous faciliter la vie! Excellent petit déjeuner, piscine d'un très bon format, sécurisé pour les enfants et nettoyer tous les jours. Très joli jardin paysagé avec des fleurs magnifiques. Merci pour ce séjour fantastique....

8/10 Good

lasse, skaeninge

Liked: Cleanliness, staff & service, room comfort
Bra läge
Bra hotell med fint läge vid vattnet. Engelsman som ägare underlättar mycket

8/10 Good

Anu, Suomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
puutarhan keskellä
mukava parin yön visiitti, kiva alue, hyvä aamupala, uima-allas, rauhallinen

8/10 Good

Mikaela

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Inte värt
Dålig frukost och alltid slut. "Villornas" gång vägar var slitna så man var tvungen att vara försiktig så man inte snubbla. Nästan för mörkt att gå utan ficklampa på natten. Toaletterna såg ut som de var under renovation. Sist men inte minst var det något/några djur av något slag som levde i taket så de sprang omkring natt och dag.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Bon rapport qualité prix
Bon rapport qualité prix

4/10 Poor

Amelie, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A eviter
Rien à voir avec la description !!fourmis !! Ménage négligé literie avec taches et Salle de bain déguelasse. Le personnel n'est pas super et le petit déjeuner n'est génial. Dommage le cadre est sympathique. A oui et la piscine non plus n'est pas propre.

6/10 Okay

Emma, ao nang

Disliked: Staff & service
ingenting för den kräsne
vi bodde i en bungalow som var väldigt fin o fräsch. Dock med plåttak så ekorrarna o andra djur höll oss vakna på natten. stora springor vid dörr o fönster. de tar sig in mycket djur, vi hittade två skorpioner på rummet bland annat. poolen var liten och aldelens för mycket klor i den, de gick ej att bada, kändes som att huden frätes sönder. helt okej frukost. personalen inte de bästa på engelska, men ändå tillmötes gående. liten bit från centrum, men enkelt att ta sig med tuk tuk. bra städning på rummet. helt okej gym på hotellet.