Spacious and well located hotel.
We stayed at the Centara for 6 nights in a deluxe room, and used Ao Nang as our base to travel to the nearby Islands. We didn't make any use of the pool bar or massage services there.
Pros: spacious and immaculate hotel / room with both a bath and a shower, both had good water pressure. Good breakfast buffet with plenty of choices and replenished throughout the morning. Within walking distance of 10 minutes to Ao Nang beach, with easy access to restaurants, bars and shops and tour operators. We booked our 4 tours with the hotel which was considerably cheaper to do and the staff member who helped us was very helpful. All staff speak fluent English, are all polite, and say hello when they see you. Lovely hotel located in busy Ao Nang, with modern and bright decor.
Cons: the biggest disappointment and surprise was being asked to pay 3000 baht as an upfront deposit when we checked in. If you choose to do this via credit / debit card, the payment is deducted! Unlike other hotels which simply place a hold on your card for the deposit and then 'unhold' this when you check out, Centara physically charges 3000 baht to your card and refunds this 2 weeks later. We were not prepared to take the risk so paid for this by cash which is rather annoying as you can't spend this money until you check out.
We didn't use the WiFi so cannot comment, very expensive bar drinks, so head out to local bars instead. We only had breakfast, so can't comment on lunch / dinner / room service.
Comment from Hotel Management
17-Jan-2018 by Management, Hotel Management
Thank you for staying with us, and for taking the time to share your lovely and detailed experience with us and fellow travellers.
We trust you had a safe journey home, and wish to welcome you back to one of our properties in the near future.