Didn't feel safe on this property at all! It's further from town in the hills by itself, which was something we thought would be fun, but we experienced the opposite.
We checked in after 9pm as we got a ride from Phuket (3.5 hrs away). We were very tired at check-in & overheard the receptionist give our driver (a random guy hired through Klook) our room number, so we requested a new room (room #2) for our own safety.
Walk into room #2 & a cockroach flew in, right by my girlfriends head. Took staff 15min to get rid of it, but not before it flew on the bed so we requested another room as we didn't know what else could be in the room already.
Room #3 was fine, and we finally were able to settle in around midnight (3 hrs after initial check-in!)
Hotel gave us an upgrade for night 2 (room #4) as we wrote a review online. Nice gesture to ease our concerns, but the same staff was working on day 2 & we were scared she would share the new info with the driver or his buddies to come after us.
Overall we had 4 rooms on a 2 night stay, got about 6 hours of total sleep because of the fear, and they also had the balls to charge us for 1 beer we had in the minifridge. They could've at least comped a $1.5 item.
Side note, this property says they care about the environment, but it takes 10 mins (their words) of running water before it gets luke warm to take a shower. That's extremely wasteful, so we took very short ice cold showers
Customer safety & privacy should be a priority.