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Reviews of Shangri-La Rasa Ria, Kota Kinabalu

5 out of 5
Shangri-La Rasa Ria, Kota Kinabalu
Pantai Dalit, Kota Kinabalu, Tuaran, Sabah

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1001 reviews" "
Rating 8 - Good. 229 out of 1001 reviews" "
Rating 6 - Okay. 42 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

NATSUKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Activities provided by hotel were nice. The attitude of staff members were very good!!
Stayed 3 nights in Apr 2024

6/10 Okay

Larry

Stayed 4 nights in Mar 2024

10/10 Excellent

caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best service I had in all my travels! Also, it was calm, no loud music, not too much tourists, giant beach with no one on it sometimes! The staff was so nice and professional! The room was excellent. Perfect place to relaxe.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Good size room and lovely view from balcony. Pool was perfect temperature, there were plenty of loungers, and beach was clean. Staff very friendly. Excellent breakfast spread. Filteted water easily available in line with their no single use plastic policy.
Stayed 7 nights in Feb 2024
Response from Biha on 28 Feb 2024
Dear Lisa,Warmest greetings from Shangri-La Rasa Ria!We hope this message finds you well.We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay at our hotel. Your kind words truly brightened our day and served as a testament to the hard work and dedication of our team.Knowing that we were able to meet your expectations and create a memorable experience for you is incredibly rewarding for us. It is our utmost priority to ensure that each guest feels welcomed, comfortable, and valued during their time with us, and your feedback reaffirms that we are achieving this goal.We appreciate your support and patronage and look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out to us.Thank you once again for choosing to stay with us and for your kind words. We wish you all the best and hope to have the pleasure of hosting you again soon.

10/10 Excellent

Chuk Sau

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, facilities are well managed
Stayed 2 nights in Feb 2024

10/10 Excellent

Yong Qi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the private beach
Stayed 2 nights in Dec 2023

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay over New Years. We had two ocean wing connecting ground floor rooms for our family of seven and they were spacious and great. Highly recommend Ocean Wing for the private reception, more attentive service, breakfast options and quieter pool although the ocean wing is far from all kids activities. We had an issue with beach golf but the staff apologized and more than made up for it with ensuring we got to do all the water sports we wanted. Sheldon at water sports was a star.
Stayed 4 nights in Dec 2023

10/10 Excellent

Bahar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities for traveling with children, great service and friendly staff.
Stayed 5 nights in Dec 2023

10/10 Excellent

Abdul Rahim Mohd Ibrahim

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Stayed 3 nights in Nov 2023

8/10 Good

Yau Chun

Stayed 3 nights in Dec 2023

10/10 Excellent

shrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023

4/10 Poor

Kamlesh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They need to train their staff better. Our checking was worst. Staff was trying to sell us an upgrade when we didn’t take it we were given the key and ask to go and find our room. In this event they forgot to tell us about the hotel facilities and activities offered. In the morning when we were trying to look for the activities they were either completed, started or full. Basically, we could not participate in any of the activities offered by the hotel which we initially planned to. I ordered a coconut water with coconut meat but the coconut came without the coconut meat and half of the water was spilled. I went to the reception to try to book for diner, we were completely ignored and the lady kept working on her computer acting as she did not see us. We eventually left.
Stayed 2 nights in Oct 2023

8/10 Good

Mahmoud

Travelled with family
Liked: Room comfort
In general staff were friendly but room isn't as expected. For example room amenities e.g. disposal slippers were torn a sign of it had been used before or it's a low quantity product. Otherwise, in general hotel has a great location for a pleasant holiday
Stayed 3 nights in Sep 2023
Response from Syiqah on 2 Oct 2023
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope you will have a better experience when you have another visit to our property. It would be such a pleasure to welcome you back to our hotel! If you have any other queries, please do not hesitate to contact us for further assistance.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Best in KK
Stayed 2 nights in Sep 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
Simply terrific and very sorry to depart. The local culture is the most friendly and welcoming we have ever experienced anywhere in the World. Every single staff member you meet greets guests with a smile and acknowledgement without fail.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bradley, Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay at the hotel chain and worth every moment
Stayed 14 nights in Jul 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outside of town relaxing resort.
Stayed 6 nights in Jul 2023
Response from Neena Dewi on 12 Jul 2023
Dear Nicole,Thank you for your review! We're glad to hear that our resort provided a relaxing experience outside of town. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Best regards, Neena Dewi Director of Communications

8/10 Good

Ali Al

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very good overall. Good food options. Great pool and activities for the kids. Nice beach. Waterslide was a highlight for the kids. Only downside is we thought we were going at a quite period (last week of June) but the resort and island were very busy and it was difficult to get spots for activities that required bookings.
Stayed 6 nights in Jun 2023
Response from Neena Dewi, Director of Communications on 25 Jul 2023
Dear Ali Al, Thank you for sharing your review with us. We're thrilled you had an overall excellent experience at our resort. It's great that you enjoyed our good food options, the great pool, and the various activities available for the kids. We're glad they had a blast on the waterslide! We apologize for any inconvenience you experienced due to the busy resort and island during your visit. We understand that securing spots for activities that required bookings made it difficult. We appreciate your feedback and will work on improving the process and guest experience. Thank you again for choosing our resort, and we hope to have the pleasure of welcoming you and your family back in the future for another enjoyable stay.

8/10 Good

karl

Liked: Cleanliness, staff & service
The staff at this hotel are exceptional and very friendly. The hotel has seen better days. It’s very worn and tired. I would say more a 4 star. When it first opened I can imagine it would have been amazing but everything just felt faded. The grounds are very week kept. Long lines for the breakfast on the weekend. The hotel is a little remote so there’s nothing near by. Again - staff make this place great but needs updating as fell short of what I would expect a Shangi La 5 star resort to be.
Stayed 7 nights in Jun 2023

10/10 Excellent

Roderic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and exceptional service. Beautiful property. Every dining experience on the property was terrific. My family thoroughly enjoyed everything.
Stayed 4 nights in Jun 2023
Response from Neena Dewi on 12 Jul 2023
Dear Roderic,Thank you for your kind review! We are thrilled to hear that you experienced warm and exceptional service during your stay. It's wonderful to know that you found our property beautiful and enjoyed every dining experience. Your satisfaction means a lot to us, and we're delighted that your family thoroughly enjoyed everything. We look forward to welcoming you back for another terrific experience.Best regards, Neena Dewi Director of Communications

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place for a family getawat in nature
Stayed 3 nights in Jun 2023
Response from Anna on 18 Jun 2023
Greetings from Shangri-La Rasa Ria, Kota Kinabalu! We would like to take this opportunity to thank you very much for your kind words. Here in Shangri-La, we pride ourselves on delivering the highest standards of hospitality, and we are extremely happy to hear that you are satisfied with us. We very much looking forward to welcoming you again soon. Until then, please take good care of your health and well-being.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Anna on 18 Jun 2023
Greetings from Shangri-La Rasa Ria, Kota Kinabalu! We would like to take this opportunity to thank you very much for your rating. Here in Shangri-La, we pride ourselves on delivering the highest standards of hospitality, and we are extremely happy to hear that you are satisfied with us. We very much looking forward to welcoming you again soon. Until then, please take good care of your health and well-being.

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is really nice and the breakfast too. Would be even better if we can get more food choice in the daytime as well!
Stayed 2 nights in Apr 2023
Response from Anna on 18 Jun 2023
Greetings from Shangri-La Rasa Ria, Kota Kinabalu! We would like to take this opportunity to thank you very much for your kind words. Here in Shangri-La, we pride ourselves on delivering the highest standards of hospitality, and we are extremely happy to hear that you are satisfied with us. We very much looking forward to welcoming you again soon. Until then, please take good care of your health and well-being.

10/10 Excellent

Mohamed Rayhan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I love the place overall. Peaceful, Relaxation and my kids enjoy the indoor activities and swimming.
Stayed 3 nights in Apr 2023
Response from Anna on 18 Jun 2023
Greetings from Shangri-La Rasa Ria, Kota Kinabalu! We would like to take this opportunity to thank you very much for your kind words. Here in Shangri-La, we pride ourselves on delivering the highest standards of hospitality, and we are extremely happy to hear that you are satisfied with us. We very much looking forward to welcoming you again soon. Until then, please take good care of your health and well-being.

10/10 Excellent

choo wei

Stayed 1 night in Apr 2023
Response from Anna on 18 Jun 2023
Greetings from Shangri-La Rasa Ria, Kota Kinabalu! We would like to take this opportunity to thank you very much for your rating. Here in Shangri-La, we pride ourselves on delivering the highest standards of hospitality, and we are extremely happy to hear that you are satisfied with us. We very much looking forward to welcoming you again soon. Until then, please take good care of your health and well-being.

10/10 Excellent

Chee Leong

Stayed 1 night in Apr 2023

10/10 Excellent

Etsuko

Stayed 3 nights in Apr 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Aqhari

Stayed 2 nights in Mar 2023

10/10 Excellent

Bayarmaa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything war very nice

10/10 Excellent

Mohd Azhar Bin Ab Aziz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Sally-ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Khairiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many activities you can sign up for that is organised by the hotel. The staff are friendly and ensure that I was cared for throughout my stay. Love the room (ocean view) and service the most! One downside is there is nothing much to explore out of the hotel and it is a distance to travel out.
Stayed 3 nights in Jan 2023

10/10 Excellent

Jun Yao Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF were friendly and helpful. Very excellent effort!

8/10 Good

Aleksandr

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, kids friendly, good staff, tasty food, but beach is dirty

8/10 Good

Osman Hameed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and surroundings. However, did not offer value for money like other Shangri-la resorts. Garden wing seems a little outdated as compared to ocean wing. The food and beverages were top notch.

10/10 Excellent

Pai Hua Jane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the bath-tub in the balcony (Ocean Wing room) but the waiting time for food can be quite long. We ordered room service at 7pm, but food only came at 9pm.

10/10 Excellent

Nitya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy our stay with the staff being so warm and friendly.
Stayed 3 nights in Oct 2022

10/10 Excellent

Anuradha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities for all ages, supported by equally excellent, pleasant and prompt staff service. Had a great holiday!
Stayed 3 nights in Oct 2022

10/10 Excellent

CHEONSU

Stayed 2 nights in Sep 2022

8/10 Good

Hwa Feng

Travelled with family
Liked: Staff & service
Food needs an upgrade, overall hotel is fine but can do with better vibes and modernization
Stayed 2 nights in Sep 2022

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb views of beach and forest . Nice private beach . Good pool . Multiple good choices
Stayed 1 night in Aug 2022

2/10 Terrible

Sungho

Travelled with family
Problem was not hotel, problem was Expedia
Stayed 6 nights in Aug 2022

10/10 Excellent

Junaid J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort; self-contained; super clean and friendly; very relaxing
Stayed 7 nights in Jul 2022
Response from Shub on 9 Aug 2022
We pride ourselves in providing our valued guests with the highest standards of hospitality. Thank you for your compliment regarding the service you received at Shangri-La Rasa Ria, Kota Kinabalu and look forward to your stay with us again.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet place to stay and chill
Stayed 10 nights in Jul 2022

10/10 Excellent

ZUARINI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spacious area to do the outdoor activities with family
Stayed 1 night in May 2022

8/10 Good

Peter

Stayed 2 nights in May 2022

10/10 Excellent

Grace

Stayed 3 nights in Apr 2022