Dear Anna,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our reception and balcony areas.We appreciate your feedback regarding the apartment-type room you stayed in. Your comments are invaluable as we strive to improve with each and every stay. We're sorry to hear that the room did not meet your expectations and understand that the décor may have seemed a bit dated. Please rest assured that we are in the process of planning updates to our rooms to provide a more comfortable and aesthetically pleasing environment for our guests.Your feedback is crucial for us to reach our goal of being the best in hotel yield and revenue management. We hope you will give us another opportunity to serve you better in the future.Warm regards,Team of Kosta Palace

Dear Sean,Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay, especially the service provided by our front desk staff.We're delighted that our pool served as the perfect end to your day and that you found the snack bar to be a convenient addition. Your kind words are incredibly motivating for us to continue delivering exceptional service and amenities.We look forward to welcoming you back soon for another memorable stay.Best regards,Team of Kosta Palace

Dear David,Thank you for taking the time to share your experience following your 10-day stay with us. We are delighted to hear that you thoroughly enjoyed your time at our hotel, especially our lovely buffet breakfast and the fantastic views from our rooftop bar and pool.We appreciate your feedback regarding the rooms. Your comments are invaluable as we strive to improve with each and every stay. Rest assured, we are in the process of planning updates to our rooms to enhance the overall guest experience.It's wonderful to know that you found our location to be convenient, yet tranquil—exactly the balance we aim to provide for our guests.We look forward to welcoming you back to our hotel in the near future and hope to exceed your expectations on your next visit.Warm regards,Team of Kosta Palace Hotel

Dear Leslie,Thank you for taking the time to share your wonderful experience at Kosta Palace. We are thrilled to hear that you enjoyed our prime location overlooking the harbour and found it to be peaceful during the evenings.It's fantastic to know that our rooftop pool area and bar patio were the highlights of your stay. We strive to offer amenities that enhance the overall guest experience, and your feedback confirms that we are on the right track.We appreciate your enthusiastic recommendation to future travelers and can't wait to welcome you back for another memorable stay.Best regards,Team of Kosta Palace

Dear Graham,Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you enjoyed your stay with us and found our staff to be amazing. It's heartwarming to know that their smiles and greetings made a positive impact on your visit.We're thrilled that you appreciated our breakfast offerings and the variety we strive to provide each day. Your comments on the cleanliness of the hotel are also much appreciated, as we work hard to maintain a high standard for our guests.It's the highest compliment to hear that you would definitely return, and we look forward to welcoming you back in the near future. Thank you once again for your kind words; they will be shared with the entire team to serve as encouragement to continue providing exceptional service.Best regards,Team of Kosta Palace

Dear Ruby,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our location fantastic and our staff friendly and welcoming. Our team works hard to create a warm and inviting atmosphere for all our guests, and it's incredibly rewarding to know that our efforts have made a positive impact on your stay.Your kind words will serve as a wonderful encouragement for our staff to continue delivering the high level of service that you enjoyed. We are committed to ensuring that each guest's experience is exceptional, and your feedback helps us to achieve that goal.We look forward to the pleasure of welcoming you back to our hotel in the near future.Warm regards,Team Of Kosta Palace

Dear Louise,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed your stay, particularly the fabulous room on the top floor with its fantastic views. It's great to know that the modern decor and bathroom met your expectations, and that our soundproofing measures contributed to a restful night's sleep for you.Your positive feedback serves as a great motivator for our team to continue delivering exceptional service and amenities. We are committed to ensuring that each guest's stay is memorable and comfortable, and it's rewarding to know that we were able to achieve that for you.We look forward to welcoming you back soon for another exceptional stay.Best regards,Team of Kosta Palace

Dear Mr. Marc Rober,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our prime location and the stunning harbour views from your room. Our team takes great pride in offering our guests an exceptional stay, and your positive feedback serves as a wonderful affirmation of our efforts.We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Team of Kosta Palace

Dear Maria,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit.We are glad to hear that you found our property clean and our location central and convenient. However, we are deeply sorry to hear about the issues you faced with the air conditioning, the unpleasant smell in the bathroom, and the lack of an ironing board. We understand how these issues could have affected your comfort and overall experience.We also regret to hear about the discomfort you experienced with our bedding and the service related to extra towels and pillows. We strive to provide our guests with the highest level of comfort and service, and we clearly missed the mark in your case.Please know that we take your feedback very seriously and we have shared your comments with our team to ensure we address these issues. We are committed to improving our services and facilities based on our guests' feedback.We understand that you may have reservations about returning, but we hope you will give us another chance to show you that we can do better. We would love the opportunity to turn your experience around and ensure your next stay is enjoyable and up to the standards you expect from us.Once again, we apologize for the inconvenience and appreciate your understanding.Best Regards,Team of Kosta Palace

Dear Deborah,Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our hotel super convenient and appreciated the lovely views from our balconies.We are pleased to know that our location added to your satisfaction, as we always strive to provide an accessible base for our guests to explore the city from.Your kind comments about our pool are also greatly appreciated. Even though it may not be the largest, we believe it's the perfect place to relax and unwind, and we're glad you enjoyed it.Again, thank you for your positive feedback. We value your opinion and are looking forward to welcoming you back to our hotel in the near future.Best regards,Team of Kosta Palace

Dear Nicola,Thank you for taking the time to share your recent experience at our hotel. We greatly appreciate your positive remarks about our staff and the breakfast buffet.It is heartening to hear that our team made a good impression with their friendliness and helpfulness. We take pride in our service, and your compliment motivates us to keep improving.We are delighted that you thoroughly enjoyed our breakfast buffet. It is one of the features that we are most proud of, and we are glad that it contributed to a great start to your day.However, we couldn't help but notice that we fell short of achieving a perfect score in your review. We always strive for the best and would greatly appreciate any additional feedback you could provide about what we could do to turn the 4 into a 5 for your next stay.We sincerely hope that we will have the pleasure of welcoming you back in the near future and aim to exceed your expectations on your next visit.Warm regards,Team of Kosta Palace

Dear June,Thank you so much for taking the time to leave us this positive review. We are thrilled to hear that you appreciated the friendliness of our staff and the cleanliness of our rooms, as those are areas we take great pride in.Your compliments not only motivate us to maintain our standards but also to strive for further improvement. We appreciate your feedback and look forward to welcoming you back to our hotel on your next visit!Best Regards,Team of Kosta Palace

Dear Julian,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to know that you appreciated the aesthetics of our refurbished hotel, and that our roof pool and terrace bar added positively to your experience.We're sorry to hear, however, that the apartment-style room you chose didn't quite meet your needs, particularly with respect to the kitchen facilities. Our goal is to make sure each and every guest feels comfortable and satisfied with their accommodations, and it seems we fell short of that goal in your case.Please rest assured that we will take your feedback into account as we continually strive to improve our facilities and services. In the future, we encourage you to reach out to our front desk team or reservations department when booking. They are well-equipped to help guide you towards the most suitable room type based on your unique needs and preferences.Thank you once again for your feedback, and we hope you will give us another chance to serve you better in the future.Kind Regards,Kosta Palace Team

Dear Gabriela,Thank you for taking the time to share your recent experience at our hotel. We truly value your feedback as it helps us identify areas in need of improvement. We're sorry to hear that your stay did not meet your expectations.We understand your concerns about the quality of our furnishings and amenities. Although many guests have appreciated our minimalist approach and the simplicity it offers, we see that in your case, it did not resonate. We aim to provide a comfortable environment for our guests and we apologize if it appeared otherwise.The issue of the smell in the bathroom and room is indeed uncommon and we are genuinely sorry for any inconvenience it might have caused you. We assure you that we maintain high standards of cleanliness and hygiene, and such incidents are typically rare and not reflective of our usual service.We appreciate your suggestion of opting for a harbor view room. Our harbor view rooms are indeed loved by many of our guests for their stunning views and additional amenities, and we're glad you find value in them.Lastly, regarding the accessibility to outlets, we've taken note of your concern. We're in the process of continually enhancing guest experience and feedback like yours assists us in this process.Once again, thank you for your review. We hope that despite these aspects of your stay, you might consider giving us another chance to show you that this experience was an exception rather than the rule.Best Regards,Kosta Palace Team