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Reviews of West Plaza Hotel Malakal

3 out of 5
West Plaza Hotel Malakal
Malakal, Malakal Island

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 56 reviews" "
Rating 8 - Good. 25 out of 56 reviews" "
Rating 6 - Okay. 13 out of 56 reviews" "
Rating 4 - Poor. 5 out of 56 reviews" "
Rating 2 - Terrible. 0 out of 56 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pierson

Liked: Staff & service, amenities, property conditions & facilities
This is a simple property, but very well maintained clean with all basic services. Staff and front desk services were outstanding.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bargain
This is a very basic, nothing fancy hotel but it's clean, quiet, everything works and most importantly, it has an extremely friendly and accommodating staff. They went out of their way to take care of us and make sure we had everything we needed. They were also generous with early check-ins and late check-outs. The location on Malakal Island is perfect if you're in Palau for watersports: diving, kayaking or snorkeling as most of the trips leave from close by. There's a number of decent restaurants within short walking distances as well as convenience stores and small markets. If you're on a budget and don't need "resort" luxury, I highly recommend this hotel.
Stayed 2 nights in Apr 2023

8/10 Good

George, Potter Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy transfer to live aboard dive boat. The sign was hard to find for the driver.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay near the port and dive companies.
Stayed 6 nights in Aug 2022

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Joel, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful employees. Excellent guest safety measures. A great value for the money.
Stayed 7 nights in Jan 2022

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Kurtis

Liked: Cleanliness, staff & service
Cheap, clean, functional yet drab
Very clean, helpful service, and relatively cheap. But don't expect much. The shower is a little wonky (e.g. the shower head in the second room I rented was mounted in a corner and hard to reach/angle. The room is like a dorm room - functional but drab. I recommend for folks who need a roof over their head but not much more than that.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good budget option near scuba diving centers and restaurants.
Stayed 1 night in Dec 2019

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Clean and great for the price
Stayed 1 night in Aug 2019
Response from Jin D. on 27 Aug 2019
Thank you for sharing your feedback, Jeremy! It is our pleasure. Nothing makes our work more worthwhile than hearing such great responses from our guests!

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
Our stay went really well and nothing to complain about.
Stayed 2 nights in Aug 2019
Response from Jinkee D. on 13 Aug 2019
Thank you for sharing your feedback, Jake! It is our pleasure. Nothing makes our work more worthwhile than hearing such great responses from our guests!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not the most swanky hotel I've stayed at, but perfectly suitable and a quick walk to the dive shop, which is why we were in Palau. Front desk staff was helpful and very friendly, especially with taxis and our lost luggage, and rooms were clean. Kitchen was largely not usable because there was very little in the way of utensils, plates, etc. It would be nice to have a coffee maker in the room.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean and the staff alone is the reason we will be coming back, very thoughtful and helpful. They made sure we were up for our 3am flight, helped arrange transportation everywhere, and helped us make reservations for meals while getting us the premiere table for the best views!
Stayed 1 night in Dec 2018

8/10 Good

Irene

Everything was what I expected for a hotel of that calibre.
Stayed 1 night in Nov 2018

6/10 Okay

Irene

Liked: Cleanliness, staff & service
It was what I expected for a room of that rate. The evening shift staff lady was a bit rude and unhelpful. The daytime staff were great.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed one night after a dive trip. Within walking distance on boat dock. Staff was nice and arranged for airport transfer. Nothing fancy but clean and safe.
Stayed 1 night in Dec 2018

8/10 Good

Robert J

Liked: Cleanliness, staff & service, room comfort
Convenient Mid Priced Hotel
A little far to walk to town, although, restaurant next door is very good, good brewery!!! If you are a diver doing a live aboard, the pick up is just one block behind the hotel. Sam Tours is 3-4 blocks, great place for food and conversation/tour sign up, and dive shop on site. Other good restaurants close by as well. Awful WiFi, terrible tv reception.
Stayed 1 night in Sep 2018

8/10 Good

Robert J

Liked: Cleanliness, staff & service, room comfort
Great for short stays
Friendly Filipino Staff, always willing to assist. Very clean room and comfortable bed. Its fine for the price, there are some really nice waterfront hotels just a short walk away but twice the nightly rate. Great for short stays, easy for divers who need easy access to live aboard boarding dock but no sea views here nor is it on the waterfront. Short walk to some nice bars/restaurants which are on the water. I would not give a 3 star rating though, if on the water a 3 star may be appropriate. Half the hotel rooms face a oil tank reservoir, the other side pleasant view of the roadway- there goes the 3 star rating! Nice restaurant steps from the hotel entrance, very convenient.
Stayed 2 nights in Aug 2018

8/10 Good

Oliver

Liked: Staff & service, property conditions & facilities, room comfort
Great dive hotel!
Comfortable, convenient hotel. Great spot for getting to Sam's tours for diving and close enough to restaurants and town. In-room massage available although I didn't have the time to take advantage of the option. Would stay again for sure.
Stayed 4 nights in Feb 2018

8/10 Good

DO, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分に満足
2ベッドルームに友人4人とダイビングで8泊しました。 電子レンジはあります。 炊飯器がありません。残念、しかし同行者が鍋で上手にお米を炊いたので私達は問題なしでした。 当然、便器にはウォシュレットはついていませんが、トイレの詰まりやすさもなく、シャワーの水圧も十分でした。シャンプー・ボディーシャンプー・ボディーコンディショナー?は、ありますがリンスが無く持って行く必要があります。 2ベッドルームで合計4ベッドでした。ベッドルームは広くはないですが十分です。リビング・キッチンの広さは十分です。エキストラベットを足して5人での宿泊もできそうです。ただし、トイレが1つになりますが。 2階の5201号室に泊りましたが、角部屋で隣はリネン室でこちらの声や音楽の音量をあまり気にしなくてよく、気兼ねなく居れました。 バルコニーが無く、ダイビング用品の乾燥には不向きでした。私たちはダイビング終了後もダイブショップで乾燥させてもらいました。 フロントは、日本語はだめですが親切です。 向かいのレストランがパラオでは上位に入る美味しさです。 リゾート感はありませが、私達には十分でした。
Stayed 7 nights in Feb 2018

4/10 Poor

Steven, Noumea

Liked: Cleanliness
Disliked: Staff & service
Cheap but too cheap
The room was on the side facing the fuel storage thanks and the small deck was fenced in, I guess to prevent illegal entry. The shower curtain could not keep the shower water off the bathroom floor. Worst was upon leaving. I prepaid for a trip to the airport which they said had to be at 11 pm as my flight was at 2 am. I wanted to go earlier. They said no and would not refund the money i had paid. I took a taxi, for quite a bit more than I had prepaid the hotel. Won't stay here next time.
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Would stay there again!
Stayed 9 nights in Jul 2017

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Good

4/10 Poor

Thomas

Disliked: Room comfort
Location is good for Sam's Tours Scuba diving
I would stay somewhere else because of very poor internet and no English TV stations. This a low budget hotel

8/10 Good

Jason

Liked: Cleanliness, staff & service
The best budget option in Malakal
West Plaza Malakal is a good budget choice for staying in Palau. It is centrally located and near many restaurants, dive shops, etc. You could get by without a car as most tourist activities have a pickup and drop off service. The hotel offers 1 hour in room massage for ~$25 an hour. There is no elevator, except for baggage, so make sure you are ok with stairs. Wifi is difficult in Palau, but they do sell time cards for internet access at the front desk. The staff is very friendly and the rooms are a good size.

6/10 Okay

Luciano Abraham, Kolonia, Pohnpei, FSM

Liked: Cleanliness
Hotel is good except no elevator.
The staffs are good except the to be open and inform us their require procedures and policies. I never see anything written out to us so that we can understand their time to check in and check out and other important matters. I used to dive to town for about 2 t0 3 miles to have my meals but I didn't know that the hotel has a restaurant next door. Need to be transparency and well inform their customers.

6/10 Okay

Derek, USA

Liked: Cleanliness, property conditions & facilities
Economical hotel for Scuba
Hotel is located near the port, so "businesses" that serve that clientele are nearby. I had no trouble but be cautious after dark. Cabs at airport are overpriced. I advise to prearrange for the hotel to provide shuttle pickup at air port. WiFi on Palau is sluggish and pricey. Expect to be cut off from the internet.

6/10 Okay

Edward, USA

Liked: Cleanliness, staff & service, room comfort
Good value for Palau
I went for business but since I stayed there before, I knew it was a good price for accommodations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V good
Clean and quiet. Good a/c. Friendly staff. Near diving. Short taxi ride into town.

8/10 Good

Thomas, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
The hotel is clean and quiet and the management is friendly and helpful. It's not a fancy luxury hotel. It is a fine place to stay- near dive operators and near some good places to eat. Downtown is a short cab ride away. Highly recommend.

4/10 Poor

Luke, Prague

Disliked: Property conditions & facilities, room comfort
Old fashion hotel in the middle of industrial area
Hotel is located next to the main fuel tanks for the whole Palau but we didn´t feel no significant smell or noise. Safety in case of fire is a question. Pricing of hotel is not clear and we were charged for another fees. Aircondition in the room was very very noisy - impossible to use. Equipment is old and overall impression is not worth for spent money. There is nothing to visit around the hotel and traveling to Koror is a must.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
잠깐 잠자는 숙박으로 괜찮음
새벽에 도착해서 체크아웃까지 잠깐 눈붙이려고 묵었습니다. 잠자고 씻는데는 불편함 없었어요.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
泊まるだけなら十分な施設です。ただ、パラオ全体の傾向ですが、料金は少し高いと思います。
Stayed 9 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
costworthy
マンションの一室を借りるような感覚。目の前にレストランがあり、朝食から夕食まで食べられる(ステーキのボリュームがすごい)。
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
宿泊した本人が、アーリーチェックインしたと気付いておらず、空港送迎の手配料と勘違いしていた。英語によるミスコミュニケーションかも。 施設や立地に関しては申し分なく、バスタブもあり、くつろげたようです。
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
スタッフはフレンドリーでサービスも良いです。
Stayed 8 nights in Feb 2019

10/10 Excellent

hideo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 8 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
ダイビングショップに近くて、お部屋も広いです。 スタッフもフレンドリー。
Stayed 8 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
パラオ
フロントの対応が良く助かりました
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
little bit remote but easy to stay
remote from the center, but if you move by car, no problem. with kitchen, you can cook by yourself. and restaurants are nearby.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
도착날과 출발일에 이용하였습니다. 로열리조트와 가까워 예약을 하였습니다. 전체적으로 시설은 노후화 되어 있으며 장기적으로 묵을 만한 숙소는 아니었습니다. 대신에 공항셔틀을 운영하여 다른 곳보다는 싸게 공항이동이 가능하였습니다.

8/10 Good

パラオの海好き夫婦, 東京、日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本人ビジネスマン、ダイバーと欧米系旅行者が宿泊
スキューバダイビングで夫婦で宿泊した。時期的に空いていたが、宿舎周辺も含め、とにかく静かで良かった。清潔感があり従業員の接客もいろいろ気遣いが感じられる場面があった。狭いがベランダがあり洗濯物を干すのに重宝した。空港の送迎があり片道一名10ドルで夜着では便利。シャワーの水温は問題ないが、湯量はもう少しという感はある。周辺にいわゆるコンビニが4店舗あり大変便利であった。日本系のダイビングショップも周辺に集中している。朝食は向かいのパーム・ベイ・ビストロで海を眺めながら8ドルの朝食がおいしい。夕食は徒歩4分以内の九州居酒屋、カープレストラン、港を眺めながらクレーマーズ・カフェなどに通っていた。どこも日本のダイバー、ビジネスマンと欧米系旅行者が多く、落ち着いた雰囲気で食事することができた。パラオ全体の治安は良い方であるが、夜遅くでも安全面では問題はなかった。パラオに行けばまた宿泊すると思う。

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

6/10 Okay

goby, 日本

Liked: Cleanliness, room comfort
ダイビングには便利
送迎(有料)もあり、お湯の水量もまあまでした。一応、フロントには夜中も人が居てくれて、何かあっても相談にのってくれました(たいていは「明日」と言われますが)

6/10 Okay

タカシ, 岐阜

Liked: Staff & service
海へ出るのに便利
ウエストプラザ系ホテルは毎年利用しているので、フロントスタッフとも顔見知りです。今回は海へ出るのに便利なマラカルにしましたが、エアコンの状態が悪い時もすぐに別室の手配をしてくれました。スタッフは皆、気さくで親切です。ヴィータやジャイブ・フィッシャーマンなどのレストランにも徒歩で行け、WCTC(マラマル)でインスタント食品や日用品を買うこともできます。ただ、ダウンタウンへはタクシーかシャトルバスを利用しないといけないのが難点です。

6/10 Okay

Flyingdoggy, Aichi Japan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
気楽に宿泊できる
エアコンの効き、シャワーの温度や勢いは部屋により差がありキチンとメンテされていないが、不満なら部屋の変更を依頼すれば応じてくれる。スタッフはフレンドリーで英会話が不得意でも手振り、片言でことが足りる気楽に宿泊できるホテルです

4/10 Poor

ボンゴレカズ, 日本

Disliked: Staff & service
ありえないホテル
エクスペディアとホテルでそれぞれ税金を取られた。エクスペディアで税金分も含めて支払ってあり、予約表にもtax:includingとあり、予約表を見せても、local taxとか言って2重に税金を取られた。ありえないと思われる。

8/10 Good

Jimmy, 東京

Liked: Cleanliness, staff & service, room comfort
ビジネス滞在としては最適。 コンビニやレストランも隣接しており、便利 部屋のエアコンが故障していたのは残念。

6/10 Okay

TAR, 愛知

Liked: Staff & service, room comfort
Disliked: Cleanliness
料金相応のホテル
一日中アクティビティで過ごし、寝るだけと思えばOKのレベル。 室内設備はシンプルに最低限の物のみ(セキュリティーボックスは室内にはない)。 部屋のスペースは値段の割に広い。大きめのスーツケース2個同時に開けても余裕。 但しバルコニーは狭い。ギリギリ二人分のダイビング器材一式を干せる広さ。 ビーチタオル無料貸出あり。 荷物用エレベーターあり。(人間は階段で・・・3階建ですから) フロントスタッフは挨拶ぐらいは日本語でしますが、質問・要望など意思疎通には英語要。

6/10 Okay

CHIAYING, TAIWAN

Disliked: Staff & service, property conditions & facilities
偏遠但出入單純的飯店
因為需要住在這個區域而選擇這家飯店,飯店附近有餐廳與商店,生活機能還不錯,但其實離市區很遠;房間比想像中還大,設施與清潔度都還不錯,是個乾淨舒適的房間,不過冷氣非常大聲。 比較可惜時的是,旅程中朋友至飯店找我,明明我人在房間內,朋友卻無法透過櫃台找到人,留的訊息也沒收到。無免費網路,但有免費市話可以使用,離開時還需多付當地稅,只能說帛琉真是到處都要錢。