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Reviews of Vivanta Kolkata EM Bypass

4.5 out of 5
Vivanta Kolkata EM Bypass
1930 Rajdanga Main Road, Kolkata, West Bengal

Reviews

8.6

Excellent

Rating 10 - Excellent. 90 out of 159 reviews" "
Rating 8 - Good. 43 out of 159 reviews" "
Rating 6 - Okay. 11 out of 159 reviews" "
Rating 4 - Poor. 10 out of 159 reviews" "
Rating 2 - Terrible. 5 out of 159 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

CAROLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sudip

Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The key cards often did not work for the elevator or the room.
Stayed 5 nights in Feb 2024

10/10 Excellent

Llewellyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and top notch service.
Stayed 7 nights in Dec 2023

8/10 Good

Atreedev

Stayed 4 nights in Jan 2024

8/10 Good

Rudranil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Prashant, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

4/10 Poor

Prashant, Singapore

Disliked: Staff & service
Stayed 4 nights in Dec 2023

4/10 Poor

Prashant, Singapore

Travelled with family
Disliked: Cleanliness
Rooms are alright. Decent size and good open view. Breakfast spread is also excellent. However, room cleaning and facilities are quite below par. Sometimes they don't clean the room until 3 PM. There are times when there's no water supply in the room. Any room service takes 15-30 min usually. Quite shameful for Taj as a brand. Lots of room for improvement. Trip typeHoliday ·

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!

10/10 Excellent

MOBASHER ALI

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special
Stayed 1 night in Dec 2023

10/10 Excellent

Hansa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Debabrata

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sudipta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

Kumar Vinayak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay - I will stay again.
My stay was perfect. Excellent room, staff, restaurant, service, location and attitude. Quiet room, decent gym and very good variety with excellent quality of food at the restaurant. Food prices match the quality and service.
Stayed 5 nights in Oct 2023

10/10 Excellent

POORNIMA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent in terms of cleanliness, service, accessibility to various places in the city. In addition the buffet breakfast and lunch spreads were huge and delicious. It being the Durga Pooja festival period all the possible delicacies were available.
Stayed 4 nights in Oct 2023

6/10 Okay

Anindita

Stayed 4 nights in Sep 2023

10/10 Excellent

Rinku

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine..if you provide coffee sachets 2more..then all tea coffee lover's would enjoy their stay more..
Stayed 1 night in Sep 2023

8/10 Good

Nilanjan

Liked: Cleanliness, property conditions & facilities, room comfort
A quick visit to the City of Joy
The only serious deficiency is the phone response of the the In-room dining. Mostly they don’t answer, and when they do, it’s difficult to communicate (is their intercom that bad?). That apart, the hotel provides an overall superb experience.
Stayed 3 nights in Aug 2023

10/10 Excellent

Meghraj

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023

10/10 Excellent

Jonathan D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very good hotel
this is a nice hotel not far from the center of Kolkata. The city is quite easy access to this hotel. Hotel personnel were helpful and friendly. Special thanks to Arnav (Arnab?) in Mynt for his hard work and attention at breakfast. We found that room service food delivery was a bit on the slow side, maybe that's normal.
Stayed 2 nights in Jul 2023

4/10 Poor

Mitu Samarnath

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Sanjoy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful hospitality!
Stayed 1 night in Jun 2023

10/10 Excellent

Shamik

The hosts at the Mint Restaurant are awesome !!
Stayed 2 nights in Jun 2023

10/10 Excellent

Peeyush

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Siddhartha

Stayed 1 night in May 2023

10/10 Excellent

Masatoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A high quality hotel with friendly and helpful staff. They provide good foods selection.
Stayed 9 nights in Mar 2023

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the wifi. Really enjoyed the stay.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was so helpful and the room comfy.
Stayed 1 night in Feb 2023

8/10 Good

Chandan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fine hotel. Was very happy with amenities and services. Very helpful and friendly staff, including supervisors and managers. Food was good as well as food service, but the quality of the cuisine could be of a higher caliber for a hotel of this stature. I would recommend it highly to Indian ( local) and foreign guests.
Response from Mr Vishal Sharma on 7 Jan 2023
Dear Guest,Thank you for your recent patronage and taking your valuable time out to write a comment and share your experience with us during your trip here in Kolkata. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.I thank you for your support and wish you and your family the best of health.We look forward to welcoming you back to our hotel. Warm regards, Vishal SharmaGeneral Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the people and the environment. A
Response from Vishal Sharma on 20 Feb 2023
Dear Lisa,Thank you for your recent patronage and taking your valuable time out to write a comment and share your experience with us during your trip here in Kolkata. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.I thank you for your support and wish you and your family the best of health.We look forward to welcoming you back to our hotel. Warm regards, Vishal SharmaGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was overall a good and comfortable stay. Very friendly staff
Stayed 1 night in Dec 2022
Response from Mr Vishal Sharma on 7 Jan 2023
Dear Guest,Thank you for your recent patronage and taking your valuable time out to write a comment and share your experience with us during your trip here in Kolkata. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.I thank you for your support and wish you and your family the best of health.We look forward to welcoming you back to our hotel. Warm regards, Vishal SharmaGeneral Manager

6/10 Okay

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. But did have a challenge with the banquet room above my room. They were pushing tables around at 3:00 am. I also had a mouse in my room.
Response from Mr Vishal Sharma on 7 Jan 2023
Dear Guest,Thank you very much for choosing to stay at Vivanta Kolkata EM Bypass and taking your valuable time out to share your experiences with us. It is most disheartening to receive feedback such as yours. The comfort and needs of our guests is our paramount priority and I am disappointed we did not live up to your expectations. We sincerely regret the inconvenience caused. The experience you have described is not the characteristics of service that we strive to provide to our esteemed guests. Your feedback has been shared with the team and we will ensure that this matter is addressed while necessary actions are taken to ensure such instances do not recur. We sincerely hope you will give us another opportunity to showcase our hospitality. My team and I look forward to the pleasure of welcoming you back again. I once again thank you for your valued feedback and wish you and your family the best of health.Warm regards, Vishal SharmaGeneral Manager

10/10 Excellent

debarati

Stayed 2 nights in Nov 2022

8/10 Good

ASHWANI KUMAR

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2022
Response from Mr Vishal Sharma on 7 Jan 2023
Dear Mr Kumar,Thank you for your recent patronage and taking your valuable time out to write a comment and share your experience with us during your trip here in Kolkata. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.I thank you for your support and wish you and your family the best of health.We look forward to welcoming you back to our hotel. Warm regards, Vishal SharmaGeneral Manager

10/10 Excellent

Sumit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
choose rooms on the back side to avoid the noise There needs to be a SPA More dining options would be good
Stayed 5 nights in Sep 2022
Response from Mr Vishal Sharma on 7 Jan 2023
Dear Mr Sumit,Thank you very much for choosing to stay at Vivanta Kolkata EM Bypass and taking your valuable time out to share your experiences with us. It is most disheartening to receive feedback such as yours. The comfort and needs of our guests is our paramount priority and I am disappointed we did not live up to your expectations. We sincerely regret the inconvenience caused. The experience you have described is not the characteristics of service that we strive to provide to our esteemed guests. Your feedback has been shared with the team and we will ensure that this matter is addressed while necessary actions are taken to ensure such instances do not recur. We sincerely hope you will give us another opportunity to showcase our hospitality. My team and I look forward to the pleasure of welcoming you back again. I once again thank you for your valued feedback and wish you and your family the best of health.Warm regards, Vishal SharmaGeneral Manager

8/10 Good

Rothangliani R

Stayed 2 nights in Aug 2022

10/10 Excellent

Anindya K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Jun 2022

8/10 Good

Jay

Stayed 1 night in May 2022

10/10 Excellent

Swarnadip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in Kolkata!
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Well located and the service was great! Nice rooftop too.
Stayed 4 nights in Mar 2022

10/10 Excellent

Premjit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Rajarshi

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is untrained in simply speaking with guests. They behave arrogantly and respond with insults escalating situations. Room allocated was not cleaned after the previous guest left.
Stayed 1 night in Dec 2021

4/10 Poor

Vartika

Business traveller
The customer service was lagging behind. ITC is way better. We requested for early check in as our customer meeting was scheduled at 1 pm
Stayed 1 night in Oct 2021

10/10 Excellent

Krish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2021

10/10 Excellent

Satyajit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money! The gym is great. Breakfast buffet has variety. Very convenient location!
Stayed 5 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Kolkata, highly recommended. Very good for Wedding too :)
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2020

10/10 Excellent

IDG, Kolkata

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super helpful staff and good food. It is a little noisy, traffic noise especially. But otherwise a good stay. Good value for money.
Stayed 7 nights in Dec 2020