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This was my second extended business stay at Konigsteiner Hof. The owners and staff are friendly, attentive, and welcoming. The rooms are clean, comfortable, and private, and the breakfast is lovely. I hope to stay here again in the spring when I return to the area for work!
The hotelier is at best unfriendly and in our experience hostile and incompetent. Even though we had prepaid with Expedia he wanted payment direct. We decided to pay again in order to check out without issue but he said none of our credit cards worked having tried several and he wanted cash. He threatened us with the police. This was incredibly upsetting so we paid cash and took the issue up with Expedia who have promptly repaid us. Even if there was a problem with our payment (we had proof there wasn't )this man was nasty and aggressive from the start. Even when we asked about menu he acted as if he didn't want to serve us so we never ate at his restaurant. Btw our card worked in both restaurants over the road and even after we left we checked it with a purchase in the local supermarket.
Laurence
Stayed 3 nights in Oct 2022
Response from Stefan P on 16 Oct 2022
Dear hotel guest, I think we agree that until you checked out, your stay was to your complete satisfaction! Unfortunately, as you and we now know, Expedia provided us with incorrect credit card details for your prepaid (with Expedia, not us) trip! The debit of the money was tried several times and was aborted each time! After your other 6 credit cards were not accepted, for whatever reason! Did we agree on cash payment. Expedia was not reachable by phone at that time! When you came back, your wife was so aggressive towards us that she threw office supplies!!!!!!!!!!! Sorry, with all the challenges... That's not possible! D I threatened with the police! When you left our house in a rage, I repeatedly tried to contact Expedia. What was achieved after an eternal wait. There it was determined that the credit card details for our debit were not properly transmitted to us! Also that you have already paid for your trip with Expedia! Then we set everything in motion. That your money WILL be refunded to you. Expedia assured us that and it was arranged immediately. We will tell you within an hour by phone.... Which you thanked very kindly. Despite all the emotions that have arisen, please stick to the truth! Kind regards. Stephen P
This place was amazing. The rooms, the staff, the food was all wonderful. Our rooms were spacious. The staff was so friendly and accommodating. We enjoyed our stay very much, would love to return.
The stay was great and the staff very friendly. The location leaves a bit to be desired as it is in a real quiet town but the hotel is centrally located in the town and easy to get to with its own parking. Food was great as well for dinner.
Verified traveller
Stayed 6 nights in Feb 2020
8/10 Good
Verified traveller
25 Jan 2020
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 2 nights in Jan 2020
10/10 Excellent
Verified traveller
22 Jul 2019
Liked: Cleanliness, staff & service
The owners are friendly and will accommodate your needs and/or get you in the right direction!
The hotel was very nice, clean, roomy and comfortable. Modern, updated bathroom. Helpful that they have an elevator and speak English. Cute town with several good restaurants. Big balcony off room overlooking village and beautiful church.
The hotel is in a small village with a large US military base nearby. The hotel offered a quiet nights stay, with a large car park. There was a good choice of dishes for breakfast. No evening meal but plenty of other hotels and restaurants just a minute or two's walk away. Room was quite large and offered most things required fr an overnight business stay. Wifi worked fine.
On arrival we were very pleased with the location, quite area in a forest location, BUT we then had to ring a bell and wait nearly 15mins before we were admitted into reception, pleasant host, the lift was a godsend but the bar and restaurant was closed until 5.30, our room had a kettle provided but only flavoured tea on offer, not good after a very long trip
Lovely place to relax, only about 40 mins from Nuremburg..beautiful countryside and lovely scenery. Ideal place to get away from the world. Friendly staff and lovely Restaurant very traditional.
Wonderful property that filled the needs of a business traveler. Staff very attentive to the needs of a business traveler, always willing to make changes as needed to accomodate me and friendly. For the price, this was extremely affordable and really fit my and my company's needs.
Staff is very friendly and understanding. Very warm pleasant atmosphere. Rooms are well kept and home like. Warm and clean. Food is excellent as well. Especially dinner. Staff puts effort into making your stay as good as possible.
Flower decorated hotel. Friendly staff. Nice modern room with a balcony overlooking the flower decorated town square with a fountain. Nice European breakfast. Parking in alley behind hotel. Had a very pleasant one night stay on our way to Nuremburg.
Friendly reception, very good-sized room with sofa, large well equipped bathroom, tea and coffee facilities, balcony, good food - ie. very good value for quite a modest price. Located in a charming village in a hilly area popular with walkers (but quiet in a very hot August), there were several other small hotels and guest houses along the road but this one looked the best.
If in the area for rock climbing or other business stay at this hotel. This is family run business and everything about the hotel was great! The son went out of his way to provide transportation, the food was excellent (and great price) and the room was extremely clean!
I highly recommend this hotel and if I will be in the area in the future, I will stay here again!
What a great hotel. The staff was very friendly and helpful, especially Stephan. The food was great and the menus in english was a big help. So happy I stayed there and would stay again.
Mitten im Stadtzentrum gelegen. Zimmer scheinen vor kurzen renoviert zu sein. Wer es ruhig mag beim Abendessen sollte eventuell ein anderes Hotel nehmen. Der Grund ist, dass das kleine Kind mit im Restaurant gespielt hat und auch mit dem Buggy Auto rum gefahren ist. Mich hat es nicht gestört, da ich selbst ein kleines Kind habe.
Gute Lage mitten im Ort mit Parkplätzen im Hof. Tolles Personal, sehr zuvorkommender Chef. Durch die Metzgerei nebenan tolle Wurstwaren zum Frühstück, uns wurde sogar ofenfrischer Fleischkäs angeboten. Essen im Restaurant geschmacklich und preislich sehr gut. Nebenan gibt es dann noch mit dem "Hirschen" eine urige Kneipe.
Verified traveller
Stayed 2 nights in Oct 2019
8/10 Good
Verified traveller
26 Aug 2019
Liked: Staff & service
Zimmer sind geräumig und sauber.
Wir waren sehr zufrieden